Property Matrix Reviews & Product Details

The capabilities of this software are great! We can essentially run our entire rental business from this site! From accounting to marketing to maintenance. The reports are great as well! We are able to run tenant reports that show their individual transactions to help us understand their account. Tenants are also able to go online and make payments as well as submit maintenance tickets. These maintenance tickets are very easy for us to track and keep on top of. We have our maintenance team set up as a vendor so they only have limited access to any unnecessary information. The marketing aspect of Property Matrix is amazing! If you have pictures of your open units you can post to 7 different advertising websites including apartments.com and zillow, all with a click of a button! This helps cut down on my time to go to each site and manually post and update these. Review collected by and hosted on G2.com.

Customer service could be more timely with their responses. They advertise custom reports but are not always eager to help you build them. We are currently working with them on customizing the online application to mirror what we have on paper. Review collected by and hosted on G2.com.

Property Matrix is a great product because of the ability to handle all my accounting needs and because tenants have the ability of submitting request directly into their own portal. Review collected by and hosted on G2.com.

I would have to say that at this time I don’t have anything negative to say about this product. Review collected by and hosted on G2.com.

I am able to customize what features I need Review collected by and hosted on G2.com.

Can be a bit difficult to operate. Is very customizable, but that can create too many options to pick from. Review collected by and hosted on G2.com.

Property Matrix is one of the best rental software. The interface is easy to learn and flexible. Customer support is extremely helpful for even the basic tasks like report generation. You can easily integrate documents such as rental, lease agreement and other packages like credit screening software too.

Overall I would recommend it . Review collected by and hosted on G2.com.

The only thing that may itch sometimes is the lack of manual register configuration for invoices but still overall it is a great software/ Review collected by and hosted on G2.com.

Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding! Implementation of a new software is always troublesome, but their team broke it down, so it wasn't so overwhelming. They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions. Review collected by and hosted on G2.com.

There are a few minor nuances that are odd, but they take customer feedback very seriously and are currently constructing an update that will remove those oddities. Again, their customer service/support team is outstanding! Review collected by and hosted on G2.com.

Property Matrix is a very thorough software. Easy to learn and customer service is the best. If there is not a report that you need, customer service will set one up for you. If you need customized field for data, they will also set those up. Review collected by and hosted on G2.com.

Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh . Review collected by and hosted on G2.com.

I like how simple it is to pay a bill and to enter invoices. Review collected by and hosted on G2.com.

I dislike how the front page of the tenant's info doesn't have their zip code and we have to look it up. Review collected by and hosted on G2.com.

Great support team, willing to customize and scale for your particular needs, tons of features. I love the support so much that Ill mention it again. Review collected by and hosted on G2.com.

Like with any software the initial setup is burdensome. But that is just the nature of the beast. Property Matrix made it so much easier than any other software we have used before. Review collected by and hosted on G2.com.

Property Matrix property management software includes excellent marketing capabilities. I can now prepare and post vacancy listings, print flyers, receive and follow-up on leads all from one convenient dashboard. I no longer need multiple programs to advertise my properties, and best of all, the cloud-based software allows me to manage everything from any location and any device. Review collected by and hosted on G2.com.

I really am quite pleased with the overall programming available. The only thing I would improve upon is the background customization. It's a little difficult to read when you select a darker background image. Review collected by and hosted on G2.com.