Christopher B.
CB
Christopher B.
Senior Director of QA
Small-Business (50 or fewer emp.)
"Propel has been much more than a PLM for us. "
4.5/5
What do you like best about Propel?

The flexibility is what most impresses me about the tool. You can create Custom layouts, workflows, Views. The Audit trail feature is a must for a medical device company. Review collected by and hosted on G2.com.

What do you dislike about Propel?

I would say the training material. It is difficult to find help guides on more detail topics. That said the support team is excellent. Review collected by and hosted on G2.com.

DK
Damian K.
Mr
Mid-Market (51-1000 emp.)
"I am software developer"
3.5/5
What do you like best about Propel?

Archiving documents in one place, it very helped employees in keeping documentation. BOM - project management system - a big plus is that it works in the cloud. Propel is very easy to adapt to the company's needs. Review collected by and hosted on G2.com.

What do you dislike about Propel?

The large complexity of the system, even the experienced employees have a problem with some functionalities in the propel. There are no applications for the mobile phone, and the mobile version of the site looks very poor and is not functional. The system is not very intuitive, the graphic design is outdated. Review collected by and hosted on G2.com.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Awesome PLM & QMS System!"
5/5
What do you like best about Propel?

The most helpful element of Propel is the ability to search on any field and category, and some form of a result will appear. Review collected by and hosted on G2.com.

What do you dislike about Propel?

Propel, at times, can be a bit weird to maneuver around and customize, as customization definitely feels like taking a thousand steps to get one customization implemented. Review collected by and hosted on G2.com.

PL
Peter L.
Peter Lockett
Small-Business (50 or fewer emp.)
"Propel user for 3 years"
3.5/5
What do you like best about Propel?

Version control management for sku's that have repeated parts across multiple sku's. It's important we know what version of the products we are building and propel is our tool that manages this. Review collected by and hosted on G2.com.

What do you dislike about Propel?

We have a hard time managing soft goods in this platform as the platform was built for hardgoods. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
EC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"I would recommend Propel to any size company"
5/5
What do you like best about Propel?

The best thing about Propel is the intuitive user interface. It was not only extremely easy to set-up and learn, but it has been extremely easy to teach new users and on-board new employees. We have quickly populated Propel with data and began the process of controlling all of our documents and Bill of Materials in just a few short months. Review collected by and hosted on G2.com.

What do you dislike about Propel?

There is very little that I do not like about Propel. Our team has had great success with usage and integration into our process. The main dislike is in regards to the Propel Zendesk website for getting help with problems. It is very difficult to search and find answers, however when I email Propel Support, I am quickly steered to an answer by the salesforce team. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Verified User in Renewables & Environment
Small-Business (50 or fewer emp.)
"Organized and user friendly"
5/5
What do you like best about Propel?

Easy to locate product information for PLM needs. Review collected by and hosted on G2.com.

What do you dislike about Propel?

Would like to be able to update a unit price for a part number in one tab called, Pricing. One direct and central location to make costs updates. Would also like the export of BOM XCL to be cleaner as we currently have to go comb through the export and format as needed, and sometimes correct the top down BOM Cost. Review collected by and hosted on G2.com.

Darcy P.
DP
Darcy P.
General Manager
Small-Business (50 or fewer emp.)
"Propel is a solid PLM software"
5/5
What do you like best about Propel?

Propel is easy to use and they provide excellent customer support. They also have quality and project management software to compliment PLM. Review collected by and hosted on G2.com.

What do you dislike about Propel?

I would like to have full automation between Propel and Salesforce. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Product Catalog and Provisioning"
4.5/5
What do you like best about Propel?

Propel is easy to use. It integrates with Salesforce and internal systems, like Microsoft SQL server. I like that it's accessible via the standard Salesforce API. Review collected by and hosted on G2.com.

What do you dislike about Propel?

I'd like more robust reporting and to customize the display. Better support for importing data via excel, not just CSV. Review collected by and hosted on G2.com.

Robyn S.
RS
Robyn S.
Quality Engineer
Pharmaceuticals
Small-Business (50 or fewer emp.)
"Great Customer Service!"
4.5/5
What do you like best about Propel?

Propel is an intuitive and easy-to-learn system. The customizability and flexibility of the system is great, but what I really love the most about Propel is their great customer service. I'm able to reach out at any time and reach a full staff of knowledgeable individuals who provide me everything from links to learn things on my own, webinars and demos to watch, or step by step instructions on exactly what I need to do. As someone who is learning the Salesforce platform and PLM systems for the first time simultaneously, this has been a great resource for me. Review collected by and hosted on G2.com.

What do you dislike about Propel?

There are a few cases we've run into where there are not quite enough controls in place to support our needed quality regulations and specifications. We've always been able to find work-arounds, but sometimes it would be nice to have a clear solution for those sorts of issues. Review collected by and hosted on G2.com.

RS
Robert S.
Engineering Communications Manager
Small-Business (50 or fewer emp.)
"Steep learning curve but definite long term results"
3.5/5
What do you like best about Propel?

We have multiple facets to our business from design and manufacturing to marketing. We are able to use Propel as a one-stop shop to take care of BOMs, approval of documents and storage of important files with a known approval status and history. Files can be kept together - for instance Word, Illustrator and PDF files of the same document (the draft, the page layout and the releasable version) are easily bunched together so that version control and later editing is pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about Propel?

The learning curve is quite steep and some of the functions are non-intuitive, (although perhaps less so for people with a Salesforce background.)

I don't like the sense when I know a document is in the system but for some reason I can't find it in a search. This may be because I am searching in the wrong way, but nevertheless it is frustrating. In one case I think I could not find a document until it had been exploded out of the BOM that wrapped it. This is not a useful search as I may know a document (an image in this case) exists, but not know where it resides - hence the search.

My other main gripe is that an approval request requires too many clicks. I would like to receive the request via email and with one click open the document to be approved. Instead there is a series of 6 or 7 clicks, each with a few seconds dwell, before I have the actual document open before me. Review collected by and hosted on G2.com.

Response from Miguel Tam of Propel

Hi Robert - thanks for your review. We'd definitely like to help address any concerns you have, especially since many of our customers find our product to be extremely intuitive. Propel's top goal is #1 happy customers, so I hate to see anyone even a little bit unhappy. I'll have our team reach out to you to see if we can help make things easier for you. Thanks again for being a Propel customer!