# Best Incident Response Software

## How Many Incident Response Software Products Does G2 Track?

**Total Products under this Category:** 103

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Palo Alto Cortex XSIAM (+0.81%) - Among all products in this category, Palo Alto Cortex XSIAM recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Incident Response Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,300+ Authentic Reviews
- 103+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Response Software
 ![G2 Grid® for Incident Response Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-response/grids.png?focus%5B%5D=68606&focus%5B%5D=139264&focus%5B%5D=98376&focus%5B%5D=164907&focus%5B%5D=16881&focus%5B%5D=70840&focus%5B%5D=1430041&focus%5B%5D=122123)

Highlighted products: CrowdStrike Falcon Endpoint Protection Platform, KnowBe4 PhishER/PhishER Plus, Tines, Torq AI SOC Platform, SentinelOne Singularity Endpoint, Cynet, Palo Alto Cortex XSIAM, and Microsoft Sentinel.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-response/grids.json?focus%5B%5D=crowdstrike-falcon-endpoint-protection-platform&focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=tines&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=sentinelone-singularity-endpoint&focus%5B%5D=cynet&focus%5B%5D=palo-alto-cortex-xsiam&focus%5B%5D=microsoft-sentinel)

**Sponsored**

### Tanium

Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1082&secure%5Bchosen_at%5D=2026-08-02T07%3A46%3A28Z&secure%5Bdisplayable_resource_id%5D=1082&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1082&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14979&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response%3Fopen_modal_url%3D%252Fproducts%252Fproofpoint-threat-response%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fincident-response%2526source%253Dcategory&secure%5Btoken%5D=df2807b092b951179031de24e1bb9f18aff0263a278dc2a06c78e3a8e1548a78&secure%5Burl%5D=https%3A%2F%2Fwww.tanium.com%2Fsee-a-demo%2F%3Futm_source%3Dg2%26utm_source_platform%3Dg2_ads%26utm_asset%3Ddemorequest%26utm_medium%3Dreviewsite%26utm_campaign%3Drwsite-g2-lead-bofu-all-GBL-autoit-spnsr-demoreq-EN%26utm_content%3Dprospect%26utm_id%3D701PI00002WvdsUYAR%26utm_marketing_tactic%3Ddemo_request%26utm_creative_format%3Dppc&secure%5Burl_type%5D=book_demo)

### [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)

Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC

**Average Rating:** 4.6/5.0

**Total Reviews:** 415

#### How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?

- **Threat Intelligence:** 9.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?

- **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike)
- **Company Website:** www.crowdstrike.com
- **Year Founded:** 2011
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @CrowdStrike  
110,809 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13dce0bc1628ccb762ed9d5acb4e0f0998a717639b903c3d3a271ef1da6ad7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2497653%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,343 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Security Analyst, Cyber Security Analyst
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 43% Large, 42% Medium

#### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing operational efficiency and security.
- Users value the **effective threat detection** of CrowdStrike Falcon, ensuring robust security without compromising system performance.
- Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from a lightweight and efficient security solution.
- Users appreciate the **advanced real-time threat protection** of CrowdStrike Falcon, enhancing security with minimal system impact.
- Users appreciate the **strong threat detection** of CrowdStrike Falcon, effectively catching both known and unknown threats seamlessly.

##### Cons

- Users find the **cost of CrowdStrike Falcon** to be high, especially for smaller teams needing advanced features.
- Users face **initial complexity and a steep learning curve** with CrowdStrike Falcon, making it challenging for non-technical personnel.
- Users find the **initial learning curve** of CrowdStrike challenging, especially transitioning from other systems like Splunk.
- Users find the **high cost and limited features** frustrating, particularly for smaller teams needing advanced capabilities.
- Users express concern over **pricing issues** , especially for smaller organizations needing advanced features with additional licensing costs.

#### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform?

**["Lightweight Deployment, Powerful Incident Response Visibility"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)**

**Rating:** 5.0/5.0 stars

_— Anup A._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)

**["Crowdstrike Falcon: Proactive Security, Steep Learning Curve"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)

#### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform?

- [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment
- [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment
- [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment
- [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost)
- [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection)

### [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews)

KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture.

**Average Rating:** 4.5/5.0

**Total Reviews:** 567

#### How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus?

- **Threat Intelligence:** 8.5/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.8/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind KnowBe4 PhishER/PhishER Plus?

- **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc)
- **Company Website:** www.knowbe4.com
- **Year Founded:** 2010
- **HQ Location:** Clearwater, FL
- **Twitter:** @KnowBe4  
16,161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f02b116441fecaeae5d1901607d74fbe2669c6c4acd16c69c0270cc92ed5f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2225282%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,606 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Director of IT
- **Top Industries:** Financial Services, Primary/Secondary Education
- **Company Size:** 75% Medium, 13% Large

#### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness.
- Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively.
- Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively.
- Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting.
- Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload.

##### Cons

- Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity.
- Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy.
- Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management.
- Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns.
- Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus.

#### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus?

**["PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)**

**Rating:** 5.0/5.0 stars

_— Weston G._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)

**["User friendly and great support!"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)**

**Rating:** 4.0/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)

#### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus?

- [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example)
- [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments
- [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment
- [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments

### [Tines](https://www.g2.com/de/products/tines/reviews)

Tines ist die intelligente Workflow-Plattform, der die fortschrittlichsten Organisationen der Welt vertrauen. Unternehmen wie Coinbase, Databricks, Mars, Reddit und SAP nutzen Tines, um ihre wichtigsten Workflows zu betreiben. Mit Tines haben sie eine sichere, flexible Grundlage geschaffen, um KI-Agenten und intelligente Workflows zu operationalisieren, Produktivität freizusetzen, schneller zu agieren und die Zukunft der Arbeitsweise zu sichern. Du kannst sofort mit dem Aufbau beginnen, indem du dich für unsere immer kostenlose Community Edition anmeldest und einen unserer vorgefertigten Workflows aus der Bibliothek importierst.

**Average Rating:** 4.7/5.0

**Total Reviews:** 397

#### How Do G2 Users Rate Tines?

- **Bedrohungsinformationen:** 8.7/10 (Category avg: 8.9/10)
- **Support-Qualität:** 9.6/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 8.6/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tines?

- **Verkäufer:** [Tines](https://www.g2.com/de/sellers/tines)
- **Unternehmenswebsite:** www.tines.com
- **Gründungsjahr:** 2018
- **Hauptsitz:** Dublin, IE
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fc971f982798d83e47683f1503ab5657fee83ad46901a0ba9319f85a0d8adbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftines-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
568 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sicherheitsingenieur, Software-Ingenieur
- **Top Industries:** Computer- und Netzwerksicherheit, Informationstechnologie und Dienstleistungen
- **Company Size:** 39% Medium, 36% Large

#### What Do G2 Reviewers Say About Tines?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Tines, die eine effiziente Automatisierung ermöglicht, ohne umfangreiche technische Kenntnisse zu erfordern.
- Benutzer finden, dass Tines **Automatisierung mühelos** macht, was eine einfache Aufgabenbewältigung ohne Programmierkenntnisse ermöglicht.
- Benutzer loben Tines für ihren **außergewöhnlichen Kundensupport** , der jederzeit schnelle, freundliche und effektive Unterstützung bietet, wenn sie benötigt wird.
- Benutzer schätzen die **einfachen Integrationen** von Tines, die eine schnelle und effektive Automatisierung ohne Programmierkenntnisse ermöglichen.
- Benutzer loben Tines für seine **nahtlosen Integrationen** und den robusten Support, die eine effiziente Workflow-Automatisierung mit Leichtigkeit ermöglichen.

##### Cons

- Benutzer finden, dass Tines wesentliche Funktionen fehlen, insbesondere eine robuste **IDE und Code-Review-Fähigkeiten** , was die Effizienz des Workflows beeinträchtigt.
- Benutzer erleben eine **steile Lernkurve** mit Tines, die ein tiefes Verständnis für effektive Automatisierung und Anpassung erfordert.
- Benutzer finden, dass der **Mangel an erweiterten Funktionen** in Tines ihre Fähigkeit, komplexe Workflows effektiv zu erstellen, beeinträchtigt.
- Benutzer finden Tines **teuer** , insbesondere für kleinere Teams, aufgrund seines starren Preismodells und der begrenzten Ticketing-Funktionen.
- Benutzer finden die **Lernkurve und Komplexität** herausfordernd, was es schwierig macht, die Fähigkeiten von Tines vollständig zu nutzen.

#### What Are Recent G2 Reviews of Tines?

**["Optimierte Automatisierung, minimaler Programmieraufwand erforderlich"](https://www.g2.com/de/survey_responses/tines-review-12640960)**

**Rating:** 5.0/5.0 stars

_— Shubham B._

[Read full review](https://www.g2.com/de/survey_responses/tines-review-12640960)

**["KI-Orchestrierung mit Drag-and-Drop-Entwicklungstool"](https://www.g2.com/de/survey_responses/tines-review-12620879)**

**Rating:** 4.5/5.0 stars

_— Dinesh K._

[Read full review](https://www.g2.com/de/survey_responses/tines-review-12620879)

#### What Are G2 Users Discussing About Tines?

- [How do you use Tines?](https://www.g2.com/de/discussions/how-do-you-use-tines)
- [Sind Zinken ein Schmerz?](https://www.g2.com/de/discussions/is-tines-a-soar) - 1 comment
- [What does Tines do?](https://www.g2.com/de/discussions/what-does-tines-do) - 1 comment
- [Was ist Tines-Automatisierung?](https://www.g2.com/de/discussions/what-is-tines-automation) - 2 comments

### [Torq AI SOC Platform](https://www.g2.com/de/products/torq-ai-soc-platform/reviews)

Torq transformiert die Cybersicherheit mit seiner AI-ersten, unternehmensgerechten Hyperautomatisierungsplattform. Durch die Verbindung des gesamten Sicherheitsinfrastruktur-Stacks ermöglicht Torq Organisationen, Sicherheitsereignisse sofort und präzise zu beheben und komplexe Sicherheitsprozesse in großem Maßstab zu orchestrieren. Fortune-500-Unternehmen, einschließlich der weltweit größten Finanz-, Technologie-, Konsumgüter-, Mode-, Gastgewerbe- und Sportbekleidungsunternehmen, erleben außergewöhnliche Ergebnisse mit Torq.

**Average Rating:** 4.8/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate Torq AI SOC Platform?

- **Bedrohungsinformationen:** 8.9/10 (Category avg: 8.9/10)
- **Support-Qualität:** 9.6/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 7.9/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Torq AI SOC Platform?

- **Verkäufer:** [torq](https://www.g2.com/de/sellers/torq)
- **Unternehmenswebsite:** torq.io
- **Gründungsjahr:** 2020
- **Hauptsitz:** New York, US
- **Twitter:** @torq\_io  
1,944 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=800db8c967bd21fa299d64109857b8cba3527c19b32691a107e497db33356e88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftorqio%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website)  
441 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 50% Medium, 29% Small

#### What Do G2 Reviewers Say About Torq AI SOC Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** der Torq AI SOC-Plattform, die mit minimalem Training für alle Fähigkeitsstufen zugänglich ist.
- Benutzer schätzen die **effizienten Netzwerk-Schwachstellenprüfungen** , die die Sicherheit durch Automatisierung und schnelle Behebungsmaßnahmen verbessern.
- Benutzer schätzen die **Automatisierungsfähigkeiten** der Torq AI SOC-Plattform, die Effizienz steigern und Netzwerke effektiv sichern.
- Benutzer heben die **No-Code-Automatisierungsfähigkeiten** von Torq hervor, die Sicherheitsabläufe vereinfachen und die Betriebseffizienz steigern.
- Benutzer schätzen Torqs **effektive Bedrohungserkennung** , die nahtlos in ihre Schwachstellenverwaltung und Netzwerksicherheitsprozesse übergeht und diese verbessert.

##### Cons

- Benutzer stehen vor einer **schwierigen Lernkurve** mit der Torq AI SOC Plattform, die Zeit und Unterstützung für eine effektive Nutzung erfordert.
- Benutzer stehen vor einer erheblichen **Lernkurve** mit der Torq AI SOC-Plattform, die umfangreiche Schulung und Unterstützung für eine effektive Nutzung erfordert.
- Benutzer finden, dass die **fehlenden Funktionen** wie integrierte Playbooks und Widgets das volle Potenzial von Torq AI SOC behindern.
- Benutzer schlagen vor, dass **Verbesserungen bei der Gruppierung von Ergebnissen** und der Integration das Erlebnis der Torq AI SOC-Plattform erheblich verbessern könnten.
- Benutzer stehen vor Herausforderungen mit **schlechtem Schnittstellendesign** , einschließlich fehlerhafter Interaktionen und einer steilen Lernkurve für die Fehlersuche.

#### What Are Recent G2 Reviews of Torq AI SOC Platform?

**["Effiziente Automatisierung mit robusten Integrationen"](https://www.g2.com/de/survey_responses/torq-ai-soc-platform-review-12301239)**

**Rating:** 5.0/5.0 stars

_— Orlando M._

[Read full review](https://www.g2.com/de/survey_responses/torq-ai-soc-platform-review-12301239)

**["Zentralisiertes Vorfallmanagement, das die Erwartungen übertrifft"](https://www.g2.com/de/survey_responses/torq-ai-soc-platform-review-12121506)**

**Rating:** 5.0/5.0 stars

_— Octave P._

[Read full review](https://www.g2.com/de/survey_responses/torq-ai-soc-platform-review-12121506)

### [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)

SentinelOne Singularity Endpoint is a software designed to protect endpoints by autonomously detecting, preventing, and responding to threats across devices within an organization. The software leverages machine learning and behavioral AI to identify and mitigate a wide range of cyber threats, including malware, ransomware, and fileless attacks. It provides continuous monitoring and automated remediation capabilities to help reduce manual intervention and response time during security incidents. SentinelOne Singularity Endpoint integrates with existing IT security and management workflows, offering visibility into endpoint activities and assisting organizations in maintaining compliance by ensuring devices meet security standards. The software is engineered to address business challenges related to endpoint protection, threat management, and operational efficiency in cybersecurity environments.

**Average Rating:** 4.7/5.0

**Total Reviews:** 203

#### How Do G2 Users Rate SentinelOne Singularity Endpoint?

- **Threat Intelligence:** 10.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 10.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SentinelOne Singularity Endpoint?

- **Seller:** [SentinelOne](https://www.g2.com/sellers/sentinelone)
- **Company Website:** www.sentinelone.com
- **Year Founded:** 2013
- **HQ Location:** Mountain View, CA
- **Twitter:** @SentinelOne  
57,863 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74020d53a476ae0e483a0d2613eaf520ba6aa350af89839fdb2bae462d053ed2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2886771%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 45% Medium, 36% Large

#### What Do G2 Reviewers Say About SentinelOne Singularity Endpoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SentinelOne Singularity Endpoint to be **easy to deploy and manage** , enhancing overall security efficiency.
- Users value the **tool efficiency** of SentinelOne, noting its user-friendly interface and effective threat detection capabilities.
- Users value the **setup ease** of SentinelOne Singularity, appreciating its simple deployment and swift implementation process.
- Users commend SentinelOne for its **exceptional malware protection** , effectively defending against various threats and attacks.
- Users find the **incident notification system** of SentinelOne very effective, enhancing their ability to respond quickly.

##### Cons

- Users face **update issues** with SentinelOne, including frequent login problems and difficulties with self-updating agents.
- Users find the **difficult learning curve** challenging, especially for beginners navigating the complex interface.
- Users face challenges with **frequent updates** that complicate login processes and require constant adjustments to policies.
- Users experience frequent **agent removal issues** that disrupt functionality and complicate application performance.
- Users report **ineffective alerts** that complicate troubleshooting and hinder application compatibility during migration between EDR providers.

#### What Are Recent G2 Reviews of SentinelOne Singularity Endpoint?

**["Real-Time Endpoint Visibility with AI-Powered Protection"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)**

**Rating:** 5.0/5.0 stars

_— Adaku O._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)

**["Powerful AI Threat Detection with Fast, Autonomous Endpoint Response"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)**

**Rating:** 5.0/5.0 stars

_— Dr. Jagannath S._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)

#### What Are G2 Users Discussing About SentinelOne Singularity Endpoint?

- [How does Sentinel one work?](https://www.g2.com/discussions/sentinelone-singularity-how-does-sentinel-one-work)
- [How does Sentinel one work?](https://www.g2.com/discussions/how-does-sentinel-one-work)
- [Is SentinelOne an antivirus?](https://www.g2.com/discussions/sentinelone-singularity-is-sentinelone-an-antivirus)
- [Is SentinelOne an antivirus?](https://www.g2.com/discussions/is-sentinelone-an-antivirus) - 3 comments
- [What is SentinelOne used for?](https://www.g2.com/discussions/sentinelone-singularity-what-is-sentinelone-used-for)

### [Cynet](https://www.g2.com/products/cynet/reviews)

Cynet is the unified, AI-powered cybersecurity platform that delivers robust and comprehensive protection for security teams while maximizing operational efficiency for managed service providers (MSPs). This platform consolidates a wide array of security capabilities into a single, user-friendly interface, ensuring that organizations can effectively safeguard their digital assets without the complexity often associated with multi-solution environments. Cynet’s platform simplifies security management by integrating various functionalities, such as endpoint protection, threat detection, and incident response, into one cohesive system. This integration not only streamlines operations but also allows organizations to allocate their resources more effectively, ultimately enhancing their overall security posture. One of the standout features of Cynet’s platform is its remarkable performance in the MITRE ATT&CK Evaluations. Cynet delivered 100% visibility and 100% analytic coverage without requiring any configuration changes three years in a row. This capability ensures that organizations can monitor their environments comprehensively and respond to threats with precision. The platform’s built-in analytics and reporting tools provide actionable insights, enabling users to make informed decisions about their cybersecurity strategies. Additionally, Cynet offers 24/7 expert support, which is crucial for organizations that may not have in-house cybersecurity expertise. This round-the-clock assistance ensures that users can quickly address any security incidents or concerns, minimizing potential downtime and damage. The combination of advanced technology and dedicated support positions Cynet as a valuable partner for SMEs and service providers looking to enhance their cybersecurity measures. In summary, Cynet’s unified, AI-powered cybersecurity platform stands out in the crowded cybersecurity market by offering a unified solution tailored to the needs of MSPs. Its comprehensive features, exceptional performance in industry evaluations, and continuous expert support make it a compelling choice for organizations seeking to bolster their cybersecurity defenses while maintaining operational efficiency.

**Average Rating:** 4.7/5.0

**Total Reviews:** 218

#### How Do G2 Users Rate Cynet?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.8/10)
- **Incident Case Management:** 9.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cynet?

- **Seller:** [Cynet](https://www.g2.com/sellers/cynet)
- **Company Website:** www.cynet.com
- **Year Founded:** 2014
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a5ebaacd6a1a812a193b2886c91aa7e64aeee7fb30bb25e658549d729d68178&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcynet-security%2F&secure%5Burl_type%5D=linkedin_company_website)  
332 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SOC Analyst, Technical Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 58% Medium, 30% Small

#### What Do G2 Reviewers Say About Cynet?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Cynet, enjoying its simplicity and comprehensive features in one dashboard.
- Users value the **unified platform** of Cynet for its ease of use and comprehensive security features.
- Users value Cynet for its **effective threat detection** and seamless integration, ensuring robust cybersecurity for their business.
- Users appreciate the **exceptional customer support** of Cynet, facilitating smooth deployment and effective threat management.
- Users commend Cynet for its **flawless threat monitoring and response** , enhancing overall security with effective detection capabilities.

##### Cons

- Users express concern over **limited customization** options in reports and third-party integrations, impacting their experience.
- Users note the **feature limitations** of Cynet, especially in report customization and external tool integrations.
- Users express concern over the **lack of customization** , particularly in reporting and dashboard options for better usability.
- Users find Cynet has **limited features** like integrations and customization, which may restrict advanced functionality.
- Users note the **missing features** in Cynet, particularly the lack of web filtering and a firewall option.

#### What Are Recent G2 Reviews of Cynet?

**["Great MDR/XDR Platform"](https://www.g2.com/survey_responses/cynet-review-9481539)**

**Rating:** 4.5/5.0 stars

_— JEROME J._

[Read full review](https://www.g2.com/survey_responses/cynet-review-9481539)

**["Effective Built-In Protection with Straightforward Management"](https://www.g2.com/survey_responses/cynet-review-13148656)**

**Rating:** 5.0/5.0 stars

_— Buse ._

[Read full review](https://www.g2.com/survey_responses/cynet-review-13148656)

#### What Are G2 Users Discussing About Cynet?

- [What is Cynet 360 AutoXDR™ used for?](https://www.g2.com/discussions/what-is-cynet-360-autoxdr-used-for)
- [What is cynet XDR?](https://www.g2.com/discussions/what-is-cynet-xdr) - 1 comment
- [What is cynet used for?](https://www.g2.com/discussions/what-is-cynet-used-for) - 1 comment
- [Is cynet 360 good?](https://www.g2.com/discussions/is-cynet-360-good) - 3 comments
- [How much does cynet cost?](https://www.g2.com/discussions/how-much-does-cynet-cost) - 1 comment

### [Palo Alto Cortex XSIAM](https://www.g2.com/de/products/palo-alto-cortex-xsiam/reviews)

Produktbeschreibung: Cortex XSIAM von Palo Alto Networks ist eine KI-gesteuerte Sicherheitsoperationsplattform, die darauf ausgelegt ist, traditionelle Security Operations Centers zu transformieren, indem sie zentrale Funktionen wie Datenzentralisierung, Bedrohungserkennung und Vorfallreaktion integriert und automatisiert. Durch den Einsatz von maschinellem Lernen und Automatisierung ermöglicht sie es Organisationen, Bedrohungen effizienter zu erkennen und darauf zu reagieren, manuelle Arbeitslasten zu reduzieren und die allgemeine Sicherheitslage zu verbessern. Hauptmerkmale und Funktionalität: - Datenzentralisierung: Aggregiert Daten aus verschiedenen Quellen in einer einheitlichen Plattform und bietet umfassende Sichtbarkeit im gesamten Unternehmen. - KI-gestützte Bedrohungserkennung: Nutzt maschinelle Lernalgorithmen, um Anomalien und potenzielle Bedrohungen in Echtzeit zu identifizieren. - Automatisierte Vorfallreaktion: Optimiert Reaktionsprozesse durch Automatisierung und ermöglicht eine schnelle Eindämmung von Sicherheitsvorfällen. - Integrierte SOC-Fähigkeiten: Kombiniert Funktionen wie Extended Detection and Response, Security Orchestration, Automation, and Response, Attack Surface Management und Security Information and Event Management in einer kohärenten Plattform und eliminiert die Notwendigkeit für mehrere unterschiedliche Tools. - Skalierbarkeit: Entwickelt, um große Datenmengen zu verarbeiten und sich an die sich entwickelnden Bedürfnisse moderner Unternehmen anzupassen. Primärer Wert und gelöstes Problem: Cortex XSIAM adressiert die Herausforderungen von fragmentierten Daten, schwacher Bedrohungsabwehr und starker Abhängigkeit von manueller Arbeit in traditionellen SOCs. Durch die Zentralisierung von Daten und die Automatisierung von Sicherheitsoperationen vereinfacht es Prozesse, verbessert die Genauigkeit der Bedrohungserkennung und beschleunigt die Reaktionszeiten bei Vorfällen. Diese Transformation ermöglicht es Organisationen, Bedrohungen proaktiv zu überholen, Betriebskosten zu senken und eine robustere Sicherheitslage zu erreichen.

**Average Rating:** 4.5/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Palo Alto Cortex XSIAM?

- **Bedrohungsinformationen:** 8.9/10 (Category avg: 8.9/10)
- **Support-Qualität:** 8.5/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 8.5/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Palo Alto Cortex XSIAM?

- **Verkäufer:** [Palo Alto Networks](https://www.g2.com/de/sellers/palo-alto-networks)
- **Unternehmenswebsite:** www.paloaltonetworks.com
- **Gründungsjahr:** 2005
- **Hauptsitz:** Santa Clara, CA
- **Twitter:** @PaloAltoNtwks  
128,951 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=283fa006a7b7db5565e608e4d1bc1dafae45bdf4b312f2cd5bb208ac9271f81d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30086%2F&secure%5Burl_type%5D=linkedin_company_website)  
22,313 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 44% Large, 36% Medium

#### What Do G2 Reviewers Say About Palo Alto Cortex XSIAM?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer heben **erstklassiges Log-Management** und effektive Alarmierungsfunktionen hervor, die die allgemeine Benutzerfreundlichkeit und Integration verbessern.
- Benutzer schätzen die **benutzerfreundlichen Dashboards** von Palo Alto Cortex XSIAM, die die einfache Verständlichkeit von Warnungen und Metriken hervorheben.
- Benutzer schätzen die **Echtzeitüberwachungs** fähigkeiten von Palo Alto Cortex XSIAM, die die Effizienz der Bedrohungserkennung und -reaktion verbessern.
- Benutzer schätzen die **benutzerfreundliche Oberfläche** von Palo Alto Cortex XSIAM, die Überwachung und Bereitstellung nahtlos und effizient macht.
- Benutzer schätzen die **gute Dashboard-Anpassung** in Palo Alto Cortex XSIAM und erwähnen die Benutzerfreundlichkeit und Integration.

##### Cons

- Benutzer finden die Lösung **ressourcenintensiv** , was die Kosten erhöht und die Implementierung aufgrund hoher Hardwareanforderungen kompliziert macht.
- Benutzer finden die **komplexe Implementierung** von Palo Alto Cortex XSIAM zeitaufwändig und ressourcenintensiv, was erhebliche technische Fachkenntnisse erfordert.
- Benutzer finden die **Kosten** von Palo Alto Cortex XSIAM höher als die der Konkurrenz, was die Erschwinglichkeit für kleinere Unternehmen beeinträchtigt.
- Benutzer berichten von **Dashboard-Problemen** , die das Monitoring behindern und eine unübersichtliche Oberfläche schaffen, was die Benutzerfreundlichkeit und Sichtbarkeit beeinträchtigt.
- Benutzer haben Schwierigkeiten mit der **schwierigen Einrichtung** von Palo Alto Cortex XSIAM und finden sie komplex und zeitaufwändig in der Implementierung.

#### What Are Recent G2 Reviews of Palo Alto Cortex XSIAM?

**["Ein Phishing-Vorfall hätte unser Team begraben können, aber Cortex XSIAM verband die ganze Geschichte."](https://www.g2.com/de/survey_responses/palo-alto-cortex-xsiam-review-13174681)**

**Rating:** 5.0/5.0 stars

_— Audrey W._

[Read full review](https://www.g2.com/de/survey_responses/palo-alto-cortex-xsiam-review-13174681)

**["Palo Alto Cortex XSIAM: Zentralisierte Sicherheit mit leistungsstarker KI-Automatisierung"](https://www.g2.com/de/survey_responses/palo-alto-cortex-xsiam-review-13174734)**

**Rating:** 4.5/5.0 stars

_— Tim H._

[Read full review](https://www.g2.com/de/survey_responses/palo-alto-cortex-xsiam-review-13174734)

#### What Are G2 Users Discussing About Palo Alto Cortex XSIAM?

- [Wofür wird IBM Security ReaQta verwendet?](https://www.g2.com/de/discussions/what-is-ibm-security-reaqta-used-for) - 1 comment
- [What does QRadar stand for?](https://www.g2.com/de/discussions/what-does-qradar-stand-for) - 1 comment, 1 upvote
- [Wie benutze ich IBM QRadar?](https://www.g2.com/de/discussions/how-do-i-use-ibm-qradar) - 1 comment
- [Was sind die Hauptkomponenten von IBM QRadar?](https://www.g2.com/de/discussions/what-are-the-key-component-of-ibm-qradar) - 1 comment
- [Was ist IBM QRadar Siem?](https://www.g2.com/de/discussions/what-is-ibm-qradar-siem) - 1 comment

### [Microsoft Sentinel](https://www.g2.com/de/products/microsoft-sentinel/reviews)

Microsoft Sentinel ermöglicht es Ihnen, Bedrohungen zu erkennen und zu stoppen, bevor sie Schaden anrichten, mit SIEM, das für eine moderne Welt neu erfunden wurde. Microsoft Sentinel bietet Ihnen einen Überblick über das gesamte Unternehmen. Nutzen Sie die Cloud und die groß angelegte Intelligenz aus jahrzehntelanger Microsoft-Sicherheitserfahrung. Machen Sie Ihre Bedrohungserkennung und -reaktion intelligenter und schneller mit künstlicher Intelligenz (KI). Beseitigen Sie die Einrichtung und Wartung der Sicherheitsinfrastruktur und skalieren Sie elastisch, um Ihre Sicherheitsanforderungen zu erfüllen, während Sie die IT-Kosten senken. Mit Microsoft Sentinel können Sie: - Daten in Cloud-Maßstab sammeln – über alle Benutzer, Geräte, Anwendungen und Infrastrukturen hinweg, sowohl vor Ort als auch in mehreren Clouds - Zuvor unentdeckte Bedrohungen erkennen und Fehlalarme minimieren, indem Sie Analysen und unvergleichliche Bedrohungsinformationen von Microsoft nutzen - Bedrohungen mit KI untersuchen und verdächtige Aktivitäten in großem Maßstab aufspüren, indem Sie auf jahrzehntelange Cybersecurity-Arbeit bei Microsoft zurückgreifen

**Average Rating:** 4.4/5.0

**Total Reviews:** 273

#### How Do G2 Users Rate Microsoft Sentinel?

- **Support-Qualität:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Microsoft Sentinel?

- **Verkäufer:** [Microsoft](https://www.g2.com/de/sellers/microsoft)
- **Gründungsjahr:** 1975
- **Hauptsitz:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 Mitarbeiter\*innen auf LinkedIn®
- **Eigentum:** MSFT

#### Who Uses This Product?

- **Who Uses This:** Sicherheitsanalyst, Senior Software Engineer
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 42% Large, 31% Medium

#### What Do G2 Reviewers Say About Microsoft Sentinel?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Echtzeitüberwachung** von Microsoft Sentinel, da sie ihre Fähigkeit zur schnellen Reaktion auf Sicherheitsbedrohungen verbessert.
- Benutzer schätzen die **automatisierte Alarmreaktion** von Microsoft Sentinel, die durch zentrale Sicherheitsüberwachung für Beruhigung sorgt.
- Benutzer schätzen die **nahtlose Benutzerfreundlichkeit des Dashboards** von Microsoft Sentinel, die eine intuitive Sicherheitsverwaltung und umfassende Überwachung erleichtert.
- Benutzer schätzen die **schnelle und sichere Bedrohungsreaktion** von Microsoft Sentinel, die die allgemeine Sicherheit und das Risikomanagement verbessert.
- Benutzer profitieren von der **nahtlosen Datenverwaltung** von Microsoft Sentinel, die den Arbeitsablauf verbessert und umfassende Sicherheitsanalysen gewährleistet.

##### Cons

- Benutzer äußern Bedenken hinsichtlich der **Cloud-Abhängigkeit** , insbesondere in Bezug auf Verbindungsprobleme mit langsamen Internetverbindungen und kommerzielle Abhängigkeit.
- Benutzer finden die **komplexe Konfiguration** von Microsoft Sentinel herausfordernd, da sie fortgeschrittene technische Fähigkeiten für eine effektive Einrichtung und Nutzung erfordert.
- Benutzer stehen vor **Konfigurationsproblemen** mit Microsoft Sentinel, was technisches Fachwissen und Zeit für eine effektive Einrichtung erfordert.
- Benutzer finden die **schwierige Einrichtung** von Microsoft Sentinel herausfordernd ohne dedizierte Sicherheitsexperten und angemessene Schulung.
- Benutzer kämpfen mit dem **schlechten Schnittstellendesign** von Microsoft Sentinel, was die Navigation und das Verständnis der Funktionen erschwert.

#### What Are Recent G2 Reviews of Microsoft Sentinel?

**["Einfache Protokollaufnahme über Formate hinweg mit nahtlosen Sentinel-Integrationen"](https://www.g2.com/de/survey_responses/microsoft-sentinel-review-13073395)**

**Rating:** 4.5/5.0 stars

_— Sandip K._

[Read full review](https://www.g2.com/de/survey_responses/microsoft-sentinel-review-13073395)

**["Starke zentralisierte Sichtbarkeit und skalierbare Erkennung für schnellere SOC-Reaktion"](https://www.g2.com/de/survey_responses/microsoft-sentinel-review-12823175)**

**Rating:** 4.5/5.0 stars

_— Verifizierter Benutzer in Informationstechnologie und Dienstleistungen_

[Read full review](https://www.g2.com/de/survey_responses/microsoft-sentinel-review-12823175)

#### What Are G2 Users Discussing About Microsoft Sentinel?

- [Wofür wird Microsoft Sentinel verwendet?](https://www.g2.com/de/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes
- [Warum sollte ich Azure Sentinel verwenden?](https://www.g2.com/de/discussions/why-should-i-use-azure-sentinel) - 1 comment
- [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/de/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel)
- [What is the difference between Azure security Center and Azure Sentinel?](https://www.g2.com/de/discussions/what-is-the-difference-between-azure-security-center-and-azure-sentinel)
- [What does Azure Sentinel provide?](https://www.g2.com/de/discussions/what-does-azure-sentinel-provide)

### [ServiceNow Security Operations](https://www.g2.com/de/products/servicenow-security-operations/reviews)

ServiceNow Security Operations ist eine ausgeklügelte Softwarelösung, die darauf ausgelegt ist, das Bedrohungs- und Schwachstellenmanagement sowie die Reaktion auf Vorfälle für Organisationen zu verbessern. Durch den Einsatz von künstlicher Intelligenz befähigt diese Plattform Sicherheitsteams, effizienter und effektiver zu arbeiten, was eine reibungslose Zusammenarbeit zwischen IT-, Sicherheits- und Risikomanagementabteilungen ermöglicht. Das Hauptziel von ServiceNow Security Operations ist es, komplexe Sicherheitsprozesse zu vereinfachen und gleichzeitig die mit Cybersecurity-Bedrohungen verbundenen Risiken zu minimieren. ServiceNow Security Operations richtet sich an Sicherheitsteams in Organisationen unterschiedlicher Größe und adressiert die Notwendigkeit eines kohärenten Ansatzes zur Verwaltung von Sicherheitsvorfällen und Schwachstellen. Es ist besonders vorteilhaft für Organisationen, die mehrere Sicherheitstools nutzen, da es Sicherheits- und Schwachstellendaten aus diesen bestehenden Systemen integriert. Diese Integration ermöglicht es Teams, schneller auf Bedrohungen zu reagieren, indem kritische Workflows und Prozesse automatisiert werden, wodurch der manuelle Aufwand, der traditionell bei der Reaktion auf Vorfälle erforderlich ist, reduziert wird. Zu den Hauptmerkmalen von ServiceNow Security Operations gehören intelligente Workflows, die Routineaufgaben automatisieren und es Sicherheitsexperten ermöglichen, sich auf strategischere Initiativen zu konzentrieren. Die KI-gesteuerten Funktionen der Plattform erleichtern die automatische Korrelation von Bedrohungsinformationen aus verschiedenen Quellen, wie dem MITRE ATT&CK-Framework. Diese Funktion verbessert das Situationsbewusstsein und ermöglicht es Teams, Bedrohungen effektiv basierend auf Echtzeitdaten zu priorisieren. Darüber hinaus vereinfacht die Möglichkeit, Maßnahmen innerhalb anderer Sicherheits- oder IT-Management-Tools von einer zentralen Konsole aus zu ergreifen, die Abläufe und stellt sicher, dass Teams ohne unnötige Verzögerungen auf Vorfälle reagieren können. Darüber hinaus beschleunigt der Einsatz digitaler Sicherheits-Workflows und Orchestrierung Aufgaben wie Analyse, Priorisierung und Behebung erheblich. Durch die Automatisierung dieser Prozesse können Organisationen nicht nur ihre Reaktionszeiten verbessern, sondern auch ihre allgemeine Cybersecurity-Position stärken. Die Integration von KI-gesteuerter Automatisierung innerhalb der ServiceNow AI Platform® verstärkt die Fähigkeiten der Plattform weiter und ermöglicht es Organisationen, Cyber-Resilienz zu fördern und ihre Anfälligkeit für potenzielle Bedrohungen zu verringern. Zusammenfassend ist ServiceNow Security Operations eine umfassende Lösung, die die Komplexität moderner Cybersecurity-Herausforderungen adressiert. Durch die Automatisierung und Vereinfachung des Bedrohungs- und Schwachstellenmanagements befähigt es Sicherheitsteams, effektiver zu reagieren und damit das gesamte Sicherheitsframework einer Organisation zu verbessern.

**Average Rating:** 4.4/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate ServiceNow Security Operations?

- **Bedrohungsinformationen:** 8.9/10 (Category avg: 8.9/10)
- **Support-Qualität:** 8.5/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 9.1/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ServiceNow Security Operations?

- **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow)
- **Unternehmenswebsite:** www.servicenow.com
- **Gründungsjahr:** 2004
- **Hauptsitz:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit
- **Company Size:** 53% Large, 19% Medium

#### What Do G2 Reviewers Say About ServiceNow Security Operations?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Integrationsfähigkeiten** von ServiceNow Security Operations, die nahtlose Verbindungen mit wichtigen Drittanbieter-Tools ermöglichen.
- Benutzer schätzen die **bemerkenswerten Integrationsfähigkeiten** von ServiceNow Security Operations, die das Vorfallmanagement und die Effizienz der Datenverarbeitung verbessern.
- Benutzer schätzen die **Benutzerfreundlichkeit** von ServiceNow Security Operations, was die Produktivität durch nahtlose Integration und Einrichtung steigert.
- Benutzer schätzen die **robusten Integrationsmöglichkeiten** von ServiceNow Security Operations, die die Effizienz von Arbeitsabläufen und Vorfallmanagement verbessern.
- Benutzer schätzen die **End-to-End-Vorfallmanagement** -Fähigkeiten in ServiceNow, was es zu einer umfassenden Sicherheitslösung macht.

##### Cons

- Benutzer finden die **schwierige Einrichtung** von ServiceNow Security Operations als ein Hindernis, das die allgemeine Benutzerfreundlichkeit und Kosteneffizienz beeinträchtigt.
- Benutzer stehen vor **Integrationsproblemen** , kämpfen mit der Feldzuordnung, der anfänglichen Einrichtung und der Dokumentation, was die allgemeine Benutzerfreundlichkeit beeinträchtigt.
- Benutzer finden die **einschränkenden Lizenzierungsprobleme** für Playbooks als limitierend, was die Effizienz der Behebung und die Sicherheitsoperationen beeinträchtigt.
- Benutzer stehen vor der **Komplexität beim Erstellen von Playbooks** innerhalb von ServiceNow Security Operations und finden den Prozess herausfordernd und kostspielig.
- Benutzer finden, dass **schwierige Anpassungen** in ServiceNow Security Operations ihre Fähigkeit behindern, effektiv Playbooks zu erstellen.

#### What Are Recent G2 Reviews of ServiceNow Security Operations?

**["Alle Sicherheitstools an einem Ort mit schnellen, automatisierten Playbooks"](https://www.g2.com/de/survey_responses/servicenow-security-operations-review-13168876)**

**Rating:** 4.0/5.0 stars

_— Adam R._

[Read full review](https://www.g2.com/de/survey_responses/servicenow-security-operations-review-13168876)

**["Zentralisiertes Vorfallmanagement mit intuitivem Dashboard"](https://www.g2.com/de/survey_responses/servicenow-security-operations-review-13161740)**

**Rating:** 4.0/5.0 stars

_— vignesh m._

[Read full review](https://www.g2.com/de/survey_responses/servicenow-security-operations-review-13161740)

#### What Are G2 Users Discussing About ServiceNow Security Operations?

- [What is ServiceNow sir?](https://www.g2.com/de/discussions/what-is-servicenow-sir)
- [What is service now in cyber security?](https://www.g2.com/de/discussions/what-is-service-now-in-cyber-security)
- [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/de/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts)
- [What can ServiceNow security operations do?](https://www.g2.com/de/discussions/what-can-servicenow-security-operations-do)

### [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews)

Outsmart threats with an end-to-end award-winning security suite; proven to prevent, endure and recover from both known & unknown IT hazards faced by SoCs in the modern-day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 283

#### How Do G2 Users Rate IBM QRadar SIEM?

- **Threat Intelligence:** 8.4/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind IBM QRadar SIEM?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®
- **Ownership:** SWX:IBM

#### Who Uses This Product?

- **Who Uses This:** Security Engineer, SOC Analyst
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 52% Large, 29% Medium

#### What Do G2 Reviewers Say About IBM QRadar SIEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find IBM QRadar SIEM highly **user-friendly** , appreciating its ease of implementation and integration with other platforms.
- Users appreciate the **seamless integration capabilities** of IBM QRadar SIEM, enhancing overall log management and analytics functionality.
- Users value the **advanced threat detection and centralized log management** features of IBM QRadar SIEM for enhanced security.
- Users value the **easy integrations** of IBM QRadar SIEM, simplifying collaboration with various platforms and tools.
- Users find the **user-friendly interface** of IBM QRadar SIEM makes it easy for non-tech users to navigate.

##### Cons

- Users find the **UI improvements lacking** , with search limitations and poor report building hindering their experience.
- Users find IBM QRadar SIEM to be **expensive** , especially for small or mid-size companies due to high costs.
- Users note the **high costs** associated with IBM QRadar SIEM, which may burden smaller organizations significantly.
- Users are frustrated by **dashboard issues** , including limited editing rights and difficulties in offense management and reporting.
- Users find the **time-consuming search queries** to be frustrating and inefficient for log retrieval in QRadar SIEM.

#### What Are Recent G2 Reviews of IBM QRadar SIEM?

**["QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)**

**Rating:** 4.5/5.0 stars

_— Zahid A._

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)

**["Strong Correlation, Mature Security Monitoring, and Compliance Reporting"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)

### [Tanium](https://www.g2.com/de/products/tanium/reviews)

Die Tanium Autonomous IT Platform vereint Endpoint-Management und Sicherheit auf einer einzigen, einheitlichen Plattform. Angetrieben von Echtzeit-Intelligenz sowie generativer, agentischer und prädiktiver KI, stellt Tanium sicher, dass jede Erkenntnis und Automatisierung auf genauen, vertrauenswürdigen Daten basiert, sodass IT-Betriebs- und Sicherheitsteams schneller handeln, widerstandsfähig bleiben und bessere Geschäftsergebnisse mit Zuversicht erzielen können. Basierend auf Taniums patentierter Linear Chain Architecture können Teams vertrauenswürdige Automatisierung schrittweise einführen und dann Aktionen sicher mit Geschwindigkeit und Skalierung ausführen - ohne Scans oder manuelle Workflows. Kontinuierliche Sichtbarkeit über IT-, mobile, OT- und Cloud-Umgebungen hinweg hilft Organisationen, die Entscheidungsagilität zu beschleunigen, Kosten durch integrierte Automatisierung zu sparen und die Widerstandsfähigkeit mit geschlossener Sicherheitsschleife zu stärken.

**Average Rating:** 4.5/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Tanium?

- **Bedrohungsinformationen:** 8.3/10 (Category avg: 8.9/10)
- **Support-Qualität:** 8.8/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 8.3/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tanium?

- **Verkäufer:** [Tanium](https://www.g2.com/de/sellers/tanium)
- **Unternehmenswebsite:** www.tanium.com
- **Gründungsjahr:** 2007
- **Hauptsitz:** Emeryville, CA
- **Twitter:** @Tanium  
7,243 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a18ab3ddc9fe8d4fff36bb86d82fe171405b7c3401d61d59fbc3fe5437fc90e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2109024%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,333 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Informationstechnologie und Dienstleistungen, Krankenhaus & Gesundheitswesen
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Tanium?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden **Benutzerfreundlichkeit** in Tanium, insbesondere beim Planen von Patches und beim effizienten Verwalten großer Infrastrukturen.
- Benutzer schätzen die **Geschwindigkeit und Klarheit** von Tanium, die Echtzeiteinblicke und effiziente Problemlösungen über Endpunkte hinweg ermöglichen.
- Benutzer schätzen die **zuverlässige Echtzeit-Transparenz** von Tanium, die die betriebliche Exzellenz verbessert und schnelle Entscheidungsfindung erleichtert.
- Benutzer schätzen Tanium für seine **außergewöhnlichen Sicherheitsfunktionen** , die Echtzeit-Transparenz und effektive Endpoint-Management-Lösungen bieten.
- Benutzer schätzen die **Echtzeit-Transparenz** , die Tanium bietet, was ihre Fähigkeit zur effektiven und proaktiven Verwaltung von Endpunkten verbessert.

##### Cons

- Benutzer finden die **Lernkurve von Tanium steil** , oft überwältigt von seiner Komplexität und es mangelt an klaren Einarbeitungsressourcen.
- Benutzer finden die **Komplexität** von Tanium herausfordernd, insbesondere für diejenigen, die neu in der Cybersicherheit und im On-Premise-Management sind.
- Benutzer sind frustriert über die **begrenzten Funktionen** , insbesondere in Bezug auf die Linux-Kompatibilität und die Fehlerbehebungsprozesse.
- Benutzer empfinden, dass die **unzureichenden Informationen** und Onboarding-Ressourcen die effektive Navigation behindern und die Fehlersuche verlängern.
- Benutzer finden, dass Taniums **Lernkurve und Onboarding-Ressourcen verbessert werden müssen** , was die anfängliche Erfahrung und die Workflow-Effizienz beeinträchtigt.

#### What Are Recent G2 Reviews of Tanium?

**["Echtzeit-Endpunkt-Transparenz und leistungsstarke Automatisierung in einer Plattform"](https://www.g2.com/de/survey_responses/tanium-review-13128393)**

**Rating:** 4.0/5.0 stars

_— syed i._

[Read full review](https://www.g2.com/de/survey_responses/tanium-review-13128393)

**["Echtzeit-Transparenz und schnelle globale Behebung mit Tanium"](https://www.g2.com/de/survey_responses/tanium-review-12961686)**

**Rating:** 4.5/5.0 stars

_— Aswindev P._

[Read full review](https://www.g2.com/de/survey_responses/tanium-review-12961686)

### [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews)

Rapid7 InsightIDR is a SaaS SIEM for modern threat detection and response. InsightIDR enables security analysts to work more efficiently and effectively, by unifying diverse data sources, providing early and reliable out of the box detections, and delivering rich visual investigations and automation to expedite response. With a lightweight cloud deployment and intuitive UI and onboarding experience, InsightIDR customers recognize an accelerated return on their investment and start seeing valuable insights from Day 1. With InsightIDR, teams can advance their threat detection and response program without adding headcount.

**Average Rating:** 4.4/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Rapid7 Next-Gen SIEM?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.7/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Rapid7 Next-Gen SIEM?

- **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7)
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **Twitter:** @rapid7  
124,405 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=04bdb542ee8372d372b62e305f57e5c7aefbd59efac3d6831f78fcc71f4f819c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F39624%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,274 employees on LinkedIn®
- **Ownership:** NASDAQ:RPD

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 67% Medium, 30% Large

#### What Do G2 Reviewers Say About Rapid7 Next-Gen SIEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rapid7 Next-Gen SIEM, facilitating effortless log management and integration.
- Users appreciate the **easy integrations** of Rapid7 Next-Gen SIEM, enhancing compatibility with various third-party tools effortlessly.
- Users value the **easy integrations** with third-party tools, enhancing functionality and streamlining security management.
- Users appreciate the **effective threat detection** capabilities of Rapid7 Next-Gen SIEM, enhancing investigation speed and efficiency.
- Users appreciate the **visibility** of Rapid7 Next-Gen SIEM, enabling easy search and understanding of log data.

##### Cons

- Users find the **limited features** of Rapid7 Next-Gen SIEM restrictive compared to larger competitors, hindering alert creation.
- Users find the **alerting capabilities limited** , making it challenging to create timely and effective alerts.
- Users find the **alert management limited** , making it challenging to create effective and timely alerts.
- Users find the **difficult customization** process frustrating, especially when creating alerts and setting patterns.
- Users find the **difficult setup** of Rapid7 Next-Gen SIEM frustrating, especially for creating alerts and patterns.

#### What Are Recent G2 Reviews of Rapid7 Next-Gen SIEM?

**["Intuitive, High-Performance SIEM with Great Support and Cost-Effective Value"](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)**

**Rating:** 4.5/5.0 stars

_— Nihal J._

[Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)

**["Fast, Easy Queries with a Powerful Plain-Text-to-LEQL AI Feature"](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-13140538)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-13140538)

#### What Are G2 Users Discussing About Rapid7 Next-Gen SIEM?

- [What is InsightIDR used for?](https://www.g2.com/discussions/what-is-insightidr-used-for)
- [What is rapid7 InsightVM?](https://www.g2.com/discussions/what-is-rapid7-insightvm)
- [Is rapid7 a SIEM?](https://www.g2.com/discussions/is-rapid7-a-siem)
- [What is rapid7 used for?](https://www.g2.com/discussions/insightidr-what-is-rapid7-used-for)
- [What is InsightIDR?](https://www.g2.com/discussions/what-is-insightidr)

### [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM

**Average Rating:** 4.3/5.0

**Total Reviews:** 392

#### How Do G2 Users Rate Sumo Logic?

- **Threat Intelligence:** 7.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.8/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sumo Logic?

- **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic)
- **Company Website:** www.sumologic.com
- **Year Founded:** 2010
- **HQ Location:** Redwood City, CA
- **Twitter:** @SumoLogic  
6,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=405f2514b57035d31a9696f673d9692138c137173787398caeba6974c512d779&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1037816%2F&secure%5Burl_type%5D=linkedin_company_website)  
838 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Medium, 37% Large

#### What Do G2 Reviewers Say About Sumo Logic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sumo Logic, finding it simple to learn and configure effectively.
- Users appreciate the **ease of searching and configuring logs** , enhancing their monitoring and tracing capabilities effortlessly.
- Users value the **Continuous Intelligence feature** of Sumo Logic for its quick and actionable insights from diverse data.
- Users commend **Sumo Logic's visual power and flexibility** , enhancing KPI display and minimizing log-related workload.
- Users value the **real-time insights** offered by Sumo Logic, enhancing monitoring and analytics for better decision-making.

##### Cons

- Users find Sumo Logic to be **expensive** , often questioning if its value justifies the high pricing.
- Users find the **difficult learning** curve of Sumo Logic hampers quick proficiency in using its features effectively.
- Users find Sumo Logic's **steep learning curve** challenging, especially when mastering complex queries and setup processes.
- Users find the **steep learning curve** of Sumo Logic challenging, requiring significant time to gain proficiency.
- Users experience **slow performance** due to a clunky UI and delayed alerting, impacting efficiency and response times.

#### What Are Recent G2 Reviews of Sumo Logic?

**["Secure, Privacy-First AI Logging That Helps Reduce Data Breach Risk"](https://www.g2.com/survey_responses/sumo-logic-review-13156334)**

**Rating:** 5.0/5.0 stars

_— Aiyappa Baleyada B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-13156334)

**["Centralized Logging with Intuitive Dashboards"](https://www.g2.com/survey_responses/sumo-logic-review-12948839)**

**Rating:** 4.5/5.0 stars

_— Sudarshan B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12948839)

#### What Are G2 Users Discussing About Sumo Logic?

- [What is Cloud SOAR used for?](https://www.g2.com/discussions/what-is-cloud-soar-used-for) - 1 comment, 1 upvote
- [Is Sumo Logic a SIEM?](https://www.g2.com/discussions/is-sumo-logic-a-siem)
- [What is Sumo Logic used for?](https://www.g2.com/discussions/what-is-sumo-logic-used-for)
- [Who are Sumo Logic competitors?](https://www.g2.com/discussions/who-are-sumo-logic-competitors) - 1 comment
- [How much does Sumo Logic cost?](https://www.g2.com/discussions/how-much-does-sumo-logic-cost)

### [Proofpoint Threat Response](https://www.g2.com/de/products/proofpoint-threat-response/reviews)

Proofpoint Threat Response nimmt die manuelle Arbeit und das Rätselraten aus der Vorfallreaktion, um Ihnen zu helfen, Bedrohungen schneller und effizienter zu lösen.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Proofpoint Threat Response?

- **Bedrohungsinformationen:** 8.3/10 (Category avg: 8.9/10)
- **Support-Qualität:** 8.8/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 8.3/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Proofpoint Threat Response?

- **Verkäufer:** [Proofpoint](https://www.g2.com/de/sellers/proofpoint)
- **Gründungsjahr:** 2002
- **Hauptsitz:** Sunnyvale, CA
- **Twitter:** @proofpoint  
31,157 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ffe74895a6dd57f2366e3788b5672d95f77f75231d2b11c49b36c398e662c8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproofpoint&secure%5Burl_type%5D=linkedin_company_website)  
5,146 Mitarbeiter\*innen auf LinkedIn®
- **Eigentum:** NASDAQ: PFPT

#### Who Uses This Product?

- **Company Size:** 56% Medium, 22% Large

#### What Do G2 Reviewers Say About Proofpoint Threat Response?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **automatisierte Rückholung verdächtiger E-Mails** in Proofpoint Threat Response für verbesserte E-Mail-Sicherheit.
- Benutzer schätzen den **automatisierten Rückruf verdächtiger E-Mails** , was die Sicherheit erhöht und das Risiko effektiv reduziert.
- Benutzer schätzen den **automatischen Rückruf verdächtiger E-Mails** , was ihre Bemühungen zur Phishing-Prävention effektiv verbessert.
- Benutzer schätzen die **umfassenden Sicherheitswerkzeuge** von Proofpoint Threat Response, die ihre Unternehmen effektiv schützen.
- Benutzer schätzen die **umfassenden Bedrohungserkennungstools** von Proofpoint, die die Sicherheit ihres Unternehmens verbessern.

##### Cons

- Benutzer berichten von häufigen **falsch positiven** Ergebnissen in der E-Mail-Verwaltung, was zur Rückruf und zum Austausch von Hunderten von E-Mails führt.
- Benutzer berichten von **zahlreichen Fehlalarmen** , die erhebliche Störungen bei E-Mail-Rückrufen und -Ersatz verursachen.
- Benutzer finden die **Lernkurve steil** , obwohl reichlich Schulung und Unterstützung verfügbar sind, um den Prozess zu erleichtern.

#### What Are Recent G2 Reviews of Proofpoint Threat Response?

**["Schnelle Warnungen und klare, detaillierte Zusammenfassungen für verdächtige E-Mails"](https://www.g2.com/de/survey_responses/proofpoint-threat-response-review-12478488)**

**Rating:** 5.0/5.0 stars

_— Casey M._

[Read full review](https://www.g2.com/de/survey_responses/proofpoint-threat-response-review-12478488)

**["Es braucht Zeit zu lernen, aber ein großartiges Produkt!"](https://www.g2.com/de/survey_responses/proofpoint-threat-response-review-9471662)**

**Rating:** 4.0/5.0 stars

_— Joshua B._

[Read full review](https://www.g2.com/de/survey_responses/proofpoint-threat-response-review-9471662)

### [Splunk Enterprise Security](https://www.g2.com/de/products/splunk-enterprise-security/reviews)

Splunk Enterprise Security (ES) ist eine datenzentrierte, moderne Lösung für Sicherheitsinformationen und Ereignismanagement (SIEM), die datengesteuerte Einblicke für umfassende Sichtbarkeit in Ihre Sicherheitslage bietet, damit Sie Ihr Unternehmen schützen und Risiken in großem Maßstab mindern können. Mit unvergleichlicher Suche und Berichterstattung, fortschrittlicher Analytik, integrierter Intelligenz und vorgefertigten Sicherheitsinhalten beschleunigt Splunk ES die Bedrohungserkennung und -untersuchung, sodass Sie den Umfang von hochpriorisierten Bedrohungen für Ihre Umgebung bestimmen können. Auf einer offenen und skalierbaren Datenplattform aufgebaut, können Sie agil bleiben angesichts sich entwickelnder Bedrohungen und Geschäftsanforderungen. Unser umfangreiches Ökosystem von Splunk-, Partner- und Community-Integrationen sowie flexible Bereitstellungsoptionen stellen sicher, dass Ihre Technologieinvestitionen im Einklang mit Splunk ES arbeiten und Sie dort abholen, wo Sie sich auf Ihrer Cloud-, Multi-Cloud- oder Hybridreise befinden.

**Average Rating:** 4.3/5.0

**Total Reviews:** 223

#### How Do G2 Users Rate Splunk Enterprise Security?

- **Bedrohungsinformationen:** 9.0/10 (Category avg: 8.9/10)
- **Support-Qualität:** 8.6/10 (Category avg: 8.8/10)
- **Vorfallmanagement:** 7.5/10 (Category avg: 8.5/10)
- **Incident-Protokolle:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Splunk Enterprise Security?

- **Verkäufer:** [Cisco](https://www.g2.com/de/sellers/cisco)
- **Gründungsjahr:** 1984
- **Hauptsitz:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 Mitarbeiter\*innen auf LinkedIn®
- **Eigentum:** NASDAQ:CSCO

#### Who Uses This Product?

- **Who Uses This:** Software-Ingenieur, Senior Software Engineer
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 59% Large, 30% Medium

#### What Do G2 Reviewers Say About Splunk Enterprise Security?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Splunk Enterprise Security, was ihre Überwachungs- und Protokollverwaltungserfahrung verbessert.
- Benutzer schätzen die **einfachen Integrationen** von Splunk Enterprise Security, die eine nahtlose Verbindung mit verschiedenen Plattformen und Systemen ermöglichen.
- Benutzer heben die **beeindruckenden Bedrohungserkennungsfähigkeiten** von Splunk Enterprise Security hervor, die den Sicherheitsfokus verbessern und Fehlalarme reduzieren.
- Benutzer schätzen die **effektiven Funktionen** von Splunk Enterprise Security, die die Sicherheitsanalyse mit umfassenden Protokollen und Einblicken verbessern.
- Benutzer schätzen die **benutzerfreundliche Oberfläche** von Splunk Enterprise Security, die effizientes Monitoring und attraktive Dashboards ermöglicht.

##### Cons

- Benutzer bemerken, dass die **hohen Kosten** von Splunk Enterprise Security ein großer Nachteil für kleinere Organisationen sind.
- Benutzer finden die **anfängliche Implementierung komplex** und benötigen Expertenressourcen und Zeit, um Splunk Enterprise Security effektiv einzuführen.
- Benutzer finden die **komplexe Implementierung** von Splunk Enterprise Security herausfordernd, da sie umfangreiche Fachkenntnisse und Ressourcen erfordert.
- Benutzer finden die **Komplexität und den umfangreichen Aufbau** von Splunk Enterprise Security zeitaufwändig und herausfordernd.
- Benutzer finden die **schwierige Lernkurve** von Splunk Enterprise Security eine Herausforderung für Anfänger und kostspielig einzurichten.

#### What Are Recent G2 Reviews of Splunk Enterprise Security?

**["Leistungsstarke Sichtbarkeit und Untersuchungen mit Splunk Enterprise Security"](https://www.g2.com/de/survey_responses/splunk-enterprise-security-review-12695107)**

**Rating:** 4.0/5.0 stars

_— Akil S._

[Read full review](https://www.g2.com/de/survey_responses/splunk-enterprise-security-review-12695107)

**["Leistungsstarke Bedrohungserkennung und -untersuchung mit Splunk Enterprise Security"](https://www.g2.com/de/survey_responses/splunk-enterprise-security-review-12982814)**

**Rating:** 5.0/5.0 stars

_— Priyanshu S._

[Read full review](https://www.g2.com/de/survey_responses/splunk-enterprise-security-review-12982814)

#### What Are G2 Users Discussing About Splunk Enterprise Security?

- [Wofür wird Splunk User Behavior Analytics verwendet?](https://www.g2.com/de/discussions/what-is-splunk-user-behavior-analytics-used-for)
- [What does Splunk Enterprise do?](https://www.g2.com/de/discussions/splunk-enterprise-security-what-does-splunk-enterprise-do)
- [Was ist der Unterschied zwischen Splunk Enterprise und Splunk Enterprise Security?](https://www.g2.com/de/discussions/what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment
- [Which Splunk app is used for enterprise security?](https://www.g2.com/de/discussions/which-splunk-app-is-used-for-enterprise-security)
- [What is Splunk Enterprise Security?](https://www.g2.com/de/discussions/what-is-splunk-enterprise-security)

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- [Security Information and Event Management (SIEM)](/categories/security-information-and-event-management-siem)
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- [Digital Forensics](/categories/digital-forensics)
- [Digital Risk Protection (DRP) Platforms](/categories/digital-risk-protection-drp-platforms)
- [IoT Security Solutions](/categories/iot-security-solutions)
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- [Security Orchestration, Automation, and Response (SOAR)](/categories/security-orchestration-automation-and-response-soar)

[Browse Incident Response Themes](/categories/incident-response/themes)

 ![Brandon Summers-Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon Summers-Miller")
BS

Researched and written by [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)

Updated April 22, 2026

Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review.

Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools.

To qualify for inclusion in the Incident Response category, a product must:

- Identify and organize cybersecurity events into incidents within supported domains
- Provide structured investigation capabilities for suspected or confirmed incidents
- Enable containment and remediation through guided or automated response actions
- Maintain documented cybersecurity incident records for reporting and post-incident review

Top Tools at a Glance

| 

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Phishing email triage and automated response

 | 

User Review

"PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"

 |
| 

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No-code SOAR automation for security teams

 | 

User Review

"AI orchestration with Drag-and-Drop development tool"

 |
| 

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AI-driven SOAR with native integrations

 | 

User Review

"Efficient Automation with Robust Integrations"

 |
| 

 | 

Unified XDR with built-in MDR for lean teams

 | 

User Review

"Effective Built-In Protection with Straightforward Management"

 |
| 

 | 

Enterprise SIEM tied to broader IBM security tooling

 | 

User Review

"QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"

 |

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Show More

* * *

## How Do You Choose the Right Incident Response Software?

### What You Should Know About Incident Response Software

### What is Incident Response Software?

Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents.

These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence.

#### What Types of Incident Response Software Exist?

**Pure incident response solutions**

Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats.

**Incident management and response**

Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation.

**Incident management tracking and service tools**

Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident.

### What are the Common Features of Incident Response Software?

Incident response software can provide a wide range of features, but some of the most common include:

**Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types.

**Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

**Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable.

**Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed.

**Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure.

**Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents.

**Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies.

**Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow.

**Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly.

### What are the Benefits of Incident Response Software?

The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process.

**Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems.

**Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents.

**Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals.

**Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations.

**Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time.

### Who Uses Incident Response Software?

**Information security (InfoSec)**  **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually.

**IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation.

**Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services.

### What are the Alternatives to Incident Response Software?

Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers.

[Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices. 

[Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents. 

[Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems. 

[Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers.

[Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics.

[Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues.

[Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats. 

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services).

[Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well.

[Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house.

[Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically. 

[Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup.

#### Software Related to Incident Response Software

The following technology families are either closely related to incident response software products or have significant overlap between product functionality.

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge.

[Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours.

[Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software.

[Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform.

[Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property.

### Challenges with Incident Response Software

Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements.

**False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals.

**Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.  

**Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally.

**Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents.

### How to Buy Incident Response Software

#### Requirements Gathering (RFI/RFP) for Incident Response Software

It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include:

**Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions. 

**Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease.

**Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center.

**Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality.

**Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).  

**Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements.

#### Compare Incident Response Software Products

**Create a long list**

Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported.

Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future. 

**Create a short list**

Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings. 

They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors.

**Conduct demos**

Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile. 

They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors. 

#### Selection of Incident Response Software

**Choose a selection team**

Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team.

Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams. 

**Negotiation**

Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration.

Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows.

**Final decision**

Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.