TH
Thorben H.
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A Administrator talks about PSAT"
4.5/5
What do you like best about Proofpoint ZenGuide?

The product is really easy to implement. Proofpoint has a really good knowledgebase in case help is needed. The Support quality for this product is exceptionally good. The Product offers modern Trainings. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The only negativ thing for me as a german speaker is that not THAT many trainings are in german and that some of the translations are not that good. Review collected by and hosted on G2.com.

PB
Phoenix B.
Enterprise (> 1000 emp.)
"Solid User Awareness Platform"
4.5/5
What do you like best about Proofpoint ZenGuide?

The training has a wide variety of material that covers important topics for end users. Between the pamflets, videos, tests, and other content, Proofpoint creates an easy platform from which to deliver content to end users. The UI is regularly updated, and the team regularly solicits user feedback so that they can improve. When I have needed to submit support tickets, the team was able to make sure I got help with my concerns. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The platform is somewhat slow when loading various pages. This can sometimes take up to multiple minutes at the worst of times, but generally will load within a minute. Review collected by and hosted on G2.com.

KK
Kamil K.
Enterprise (> 1000 emp.)
"PSAT helps me with preparing employees to modern world threats"
3/5
What do you like best about Proofpoint ZenGuide?

PSAT helps me with training and testing phish on my end users, Training modules are supported in multiple languages, training module assigment process is easy and quick, integration with AAD is easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The feature i missed the most is 'continous phishing' and i really hope that it will be introduced in next few releases. That would make platform easier and quicker to use. Review collected by and hosted on G2.com.

AU
Augustine U.
IT Analyst II
Enterprise (> 1000 emp.)
"Proofpoint Security Awareness Training platform is bridging the gap."
4.5/5
What do you like best about Proofpoint ZenGuide?

My favorite part about the PSAT platform is the phishing simulations and the creative and sofisticated teamplates challenging end users. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

I would like to see some more over lays high lighting the key indicators inside phishing simulation emails which would clearing explain tall tale signs of phishing emails, Review collected by and hosted on G2.com.

Saransh S.
SS
Saransh S.
Quality Analyst
Mid-Market (51-1000 emp.)
"Proofpoint Security Awareness Training - Great"
4/5
What do you like best about Proofpoint ZenGuide?

The best part about Proofpoint's SAT is using it for making campaigns across the team which helps them to increase awareness about cyber security and it very easy to use. We were easily able to implement and integrate it. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Prices are still above of the market average rate, customer support is not good. Review collected by and hosted on G2.com.

WC
Webster C.
Mid-Market (51-1000 emp.)
"Easy to Use and Provide great Value"
5/5
What do you like best about Proofpoint ZenGuide?

The product is easy to use and provide the necessary training awareness for my company. The constant improving and new things added to keep up with current is great Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

reporting could be made a little easier. For new admin it is sometimes a challenge Review collected by and hosted on G2.com.

Perrin M.
PM
Perrin M.
Mid-Market (51-1000 emp.)
"Solid Module"
4/5
What do you like best about Proofpoint ZenGuide?

I honestly think that Proofpoint Security awareness training is pretty solid. They give good phishing simulations. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

I don't thing think could be a little better in the way they provide metrics. I would like to see more in that catagory. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Implementation of a robust Security Awareness Training Program"
3.5/5
What do you like best about Proofpoint ZenGuide?

The prebuilt trainings, quizzes and other content are great, and check almost all the boxes we need. The phishing simulation is well thought through, and there is plenty of content so users wont see the same spoof phish twice. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The lack of customization in regards to the content modules could be better. The layout of the portal could also be better as it is a bit hard to keep organized with many campaigns going on at a time. Review collected by and hosted on G2.com.

Response from Paul Chavez of Proofpoint ZenGuide

Hi,

Thank you very much for taking the time to review our solution. At Proofpoint, we place a high value on the opinions of our customers, and we appreciate your input. Additionally, your insights help us enhance our solutions to better meet your needs. With that said, you noted concerns regarding customization of our content modules and layout of the portal. We currently offer customization services that you may want to take advantage of. Also, we are making significant enhancements to the layout of our solution but would value your feedback on preferences. If you are interested in providing additional details, please don't hesitate to reach out at psat-feedback@proofpoint.com – I'd be delighted to connect with you directly or connect you with the right people.

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Highly customizable and easy to track user activity"
5/5
What do you like best about Proofpoint ZenGuide?

The library of options for training, phishing simulations, and assessments is quite large and the ability to customize everything means that we can tailor each thing to our population. The ability to export the training to toher platforms was required by our HR team so that is very helpful as well Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

initial setup was too basic, I wish we had known more about the features and how separating users out was easier if you start with it.

phish alarm deployment was easy, but is dependant on the users' not customizing their outlook ribbon Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"PSAT hits most of the required objectives at a reasonable price point."
4.5/5
What do you like best about Proofpoint ZenGuide?

Huge built in content library which is always being updated with new content. Good support with fast response times on tickets. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The content library is so large a monthly a few suggested phishing campaigns would be helpful as a starting point instead of the needle in a haystack approach. Curated collections by major industry or based on your previously selected campaigns would likewise be helpful but probably more of a stretch target.

For security awareness training a guided path from zero to hero would be awesome.

If you have time and corporate support you can achieve the desired results on your own. If you have to do this off the side of your desk like me then "Proofpoint thinks this is a good idea for most customers" is better than missing a month of published content just because you didn't get to it.

Poor integration with AD means users have to be manually managed in PSAT as a separate additional step with PSAT groups, rather than using their existing AD groups for content assignment or reporting drill downs. Review collected by and hosted on G2.com.