--- title: Proofpoint ZenGuide Reviews meta_title: 'Proofpoint ZenGuide Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 337 reviews by the users' company size, role or industry to find out how Proofpoint ZenGuide works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 337 scale: '5' date_modified: '2026-07-17' parent_category: name: Vulnerability Management url: https://www.g2.com/categories/vulnerability-management --- # Proofpoint ZenGuide Reviews **Vendor:** Proofpoint **Category:** [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) **Average Rating:** 4.5/5.0 **Total Reviews:** 337 ## About Proofpoint ZenGuide Proofpoint Security Awareness takes a threat intelligence-driven approach to education that will reduce people risk, improve overall security, and support compliance programs. Our Security Awareness solution utilizes proven learning principles to drive behavior change, maximize knowledge retention, and help learners establish sustainable security habits that extend to their personal lives. Trusted by organizations globally and supporting education for millions of active users, our solution offers numerous features and benefits: - Knowledge and culture assessments to find out exactly what your people know, their gaps in knowledge, and how they feel about security. - Phishing simulation templates built from attacks from the wild to empower learners with the knowledge to combat imminent attacks. - Adaptive learning framework that incorporates a rich set of content consisting over 600 learning modules. The modules can be used to align with a user's learning style (interactive, games, micro or nano content), user role, competency level, or domain-knowledge need. The modules are delivered in over 40 languages and can be branded to allow customers to make the program their own. - PhishAlarm email report button with integration into our CLEAR infrastructure that automate security response and help reinforce behavior change when users report suspicious email. - CISO Dashboard and pre-built reports that enable administrators to bench market against their peers while being to easily communicate program impact to their executive team. ## Proofpoint ZenGuide Pros & Cons **What users like:** - Users value the **engaging training** and integration features of Proofpoint ZenGuide, enhancing email security awareness effectively. (30 reviews) - Users find Proofpoint ZenGuide to be **easy to use and implement** , streamlining training and phishing campaigns effectively. (19 reviews) - Users love the **easy implementation** of Proofpoint ZenGuide, allowing for seamless integration and effective campaigns. (12 reviews) - Users value how ZenGuide helps with **employee knowledge assessment** and drives positive behavior change in information security. (11 reviews) - Users value the **engaging training content** of Proofpoint ZenGuide, which significantly enhances security awareness across organizations. (9 reviews) - Users highlight the **easy integrations** with their environment, enhancing the effectiveness of security awareness training. (8 reviews) - Users find the **easy setup** of Proofpoint Security Awareness Training facilitates quick and efficient implementation for all departments. (8 reviews) - Users appreciate the **exceptional customer support** of Proofpoint, making implementation and navigation smooth and efficient. (7 reviews) - Engaging Content (6 reviews) - Helpful (6 reviews) **What users dislike:** - Users feel **limited customization** options hinder their ability to tailor content and reporting effectively. (7 reviews) - Users find the **learning curve steep** , making it challenging for new admins to become proficient quickly. (5 reviews) - Users struggle with **phishing issues** , facing challenges in communication flow and difficulties with archived campaign access. (5 reviews) - Users find the **high pricing** of Proofpoint ZenGuide excessive, especially as it adds significant costs for MSPs. (4 reviews) - Users face **integration issues** with Proofpoint ZenGuide, as it is clunky and poorly connected to other services. (4 reviews) - Users note the **outdated content** in Proofpoint Security Awareness Training, making the training less effective and relevant. (4 reviews) - Users often face **complicated setup processes** with Proofpoint ZenGuide, making it challenging to utilize effectively. (4 reviews) - Poor Reporting (4 reviews) - Geographical Bias (2 reviews) - Lack of Challenge (2 reviews) ## Proofpoint ZenGuide Reviews ### 1. Very useful for end user security **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Systems Admin, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Proofpoint ZenGuide?** The various ways you can implement end-user training are very helpful. Testing, implementing, and data has great detail and customization. They have over 1000 templates for you to use. **What do you dislike about Proofpoint ZenGuide?** The onboarding process took four weeks. We suggested turning the timeline up but weren't able to speed up the onboarding process. Gave us time to get everything right the first time though, so I understand. **Recommendations to others considering Proofpoint ZenGuide:** Go through all of the recommended pieces of training and you will be surprised on how many tools they have. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** The problems we are solving with Proofpoint Security Awareness Training are end-user education for phishing and scam email attempts. Hardening our security posture with this tool. ### 2. Deployment of TRAP and PhishAlarm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Proofpoint ZenGuide?** TRAP has great features in order to pull security related emails out of user mailboxes if there is an issue that slips through. Feature makes it easy if there are conserns of a security issue. **What do you dislike about Proofpoint ZenGuide?** The UI for TRAP is a little clunky and odd to navigate through. I hope that in the future, the UI can be improved a bit to have a better 'clean' interface. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Ability to pull emails that are a security risk very easily, along with automatic pulling for auto detected issues. Ability for users to report emails with PhishAlarm extension. ### 3. Great security tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Proofpoint ZenGuide?** Fantastic security tool, and protection. **What do you dislike about Proofpoint ZenGuide?** There are not that many options when it comes to different camaigns. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** End user education, we are working on sending monthly/quarterly campaigns. ### 4. Very Interactive and easy to set up your campaigns and trainings. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Proofpoint ZenGuide?** The variety of content available on the platform. **What do you dislike about Proofpoint ZenGuide?** Some of the reporting features don't allow me to click on a graph to dive further into that information. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** It allows us to train our users on what to look out for in their work days. It helps me because users in my company will report more suspicious activity and not click on anything that doesn't look legitimate. ### 5. Proofpoint Security Awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** The modules seem short and simple but to the point in regards to training on a specific product. **What do you dislike about Proofpoint ZenGuide?** I want to change the email of the platform to be able to be more transparent for the recipients that is a legitimate email\training platform. We get questions all the time, but we use dkim and dmarc. I want a way to allow list or spf the sender and send as our domain, so it doesn't get caught by spam. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Security awareness amongst our users. There is a lot more activity today than ever scamming users. We had users fall victim to previous scams, and training users to be more aware and understand the basics allows them to be more vigilant and suspicious. The user will become equipped to find what is fake. ### 6. Useful for email security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Proofpoint ZenGuide?** Prepackaged training from one of industry leaders in email security. **What do you dislike about Proofpoint ZenGuide?** Not sure if there is a downside, training is always good. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** End users are every companys' weakness due to them potentially infecting their devices. The more educated they are the less likely they are to infect themselves. ### 7. Overall a great experience with Proofpoint Security Awareness Training **Rating:** 4.0/5.0 stars **Reviewed by:** Colin C. | Security Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Proofpoint ZenGuide?** Easy to use and set up, assigning training is very straightforward, and account access is easy. The support given by the vendor is great and easy to access. **What do you dislike about Proofpoint ZenGuide?** Currently, nothing comes to mind around anything I dislike. I do not use the platform often enough but have no concerns with it. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are using it to assign training to folks who have not passed internal phishing tests. We conduct these tests quarterly, and if folks access or do not correctly report the test phish, then training is assigned to become more familiar with the topic. We find this a great product to keep track of ongoing training and also who has taken the assigned training and who still needs to complete it. ### 8. ProofPoint Security Awareness Training is Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Proofpoint ZenGuide?** The education you can give your end users when they click on a link. **What do you dislike about Proofpoint ZenGuide?** There is nothing that I dislike about the product. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Employees clicking on links. This education has proven to be useful and employees are now thinking before they click. ### 9. Going in the right direction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Proofpoint ZenGuide?** The customer support chat is great and fast. The ideas page is helpful. The Engineers team listens and makes required changes which are classified as enhancements. **What do you dislike about Proofpoint ZenGuide?** Improve sync to Azure by removing items not found in Azure group specified. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** The Sync with Azure groups. The reports for phishing simulation and integration with outlook. ### 10. Cybersecurity training done right and made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** PSAT is one of the most accessible tools I've ever used. Most of the screens are very intuitive, and the process almost drives itself. The reports you generate from this tool are easy to read, actionable, and ready to share with anyone, not just those in IT. Proofpoint also keeps a great rotation of material to choose from for all their coverage, especially when it pertains to relevant and current subjects. **What do you dislike about Proofpoint ZenGuide?** Creating custom material is sometimes a little convoluted and does not result in as nice a product as what is built-in. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We use this for all of our Phishing and Cybersecurity training. The built-in modules and phishing campaigns to choose from give us an excellent choice of content to deploy out, and it covers everything from older threats to very modern ones. We can also track engagement to completion and track issues as they arise to help clients have the best experience possible. Using PSAT, we feel Cybersecurity training is now less about pass/fail and more about learning and enjoying it while you do it. Due to this, we now see a much higher completion rate overall and a higher first-time pass rate. ### 11. Proofpoint Security Awareness Training Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Proofpoint ZenGuide?** The Proofpoint Security Awareness Training platform is a great tool for educating & testing user's security awareness. I like that the platform is simple to use and has a large content library of material from which you can put together training assignments, download flyers or posters to distribute to your users. The Phishing Simulation capabilities allow you to easily build a drive-by, data entry, or attachment-based campaign using a variety of templates broken down into categories and average failure rates. The integration between the PhishAlarm Add-In and Proofpoint TRAP is also a great feature which helps ease the burden of monitoring an abuse mailbox. **What do you dislike about Proofpoint ZenGuide?** I don't have any major dislikes. I would like to see some minor tweaks in the reporting for Phishing Simulations, specifically on how it counts users that reported simulated phishing emails - Would like to easily filter out users that "reported" the simulated Phish only after falling for and clicking the link. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** PSAT is helping us solve the issue of effectively educating our users on the real threats they are facing every day and allowing us to track their progress & improvement over time. ### 12. Great training with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Proofpoint ZenGuide?** Simple campaigns that are easy to build. **What do you dislike about Proofpoint ZenGuide?** Limited modules to replicate real-world use cases. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are sending quarterly training and based on users' scores they are entered into more training. Is helps automate security training. ### 13. Well-crafted training product **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Proofpoint ZenGuide?** The ability to send out simulated phishing campaigns to simulate an attack are helpful. The most pertinent reviews came from our users, who thoroughly enjoy the training modules. Easy to use. Affordably priced. **What do you dislike about Proofpoint ZenGuide?** The reporting module isn't the most intuitive. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We initially purchased this to "check the box" saying we have provided training for our users. However, the positive reaction from our employees was unexpected. The majority of our employees are now quite vigilant about even the smallest anomalies in their Inbox. ### 14. Excellent Training for security awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Proofpoint ZenGuide?** scenarios while doing training for Phising and other security awareness **What do you dislike about Proofpoint ZenGuide?** None as of now, Training for self awarness is worth **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Awareness amont employees for using email securely . ### 15. Great product to keep your employees aware of phishing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Proofpoint ZenGuide?** I like the number of options you have to create a believable phishing simulation for the employees in your company. The options are very flexible, as well. **What do you dislike about Proofpoint ZenGuide?** Somnetimes the reporting is a little clunky **Recommendations to others considering Proofpoint ZenGuide:** Take the time to set up good, functional Phishing Campaigns and it will greatly improve your security posture **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Awareness of our employees when it comes to clicking on phishing emails ### 16. It has been very great experience for me. My organization uses this to do simulations, trainings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Proofpoint ZenGuide?** Phishing Simulations based on trend in the market **What do you dislike about Proofpoint ZenGuide?** Integration of the platform with thrid party services **Recommendations to others considering Proofpoint ZenGuide:** Very easy platform to navigate and also in terms of setting up trainings, simulations etc and also from a reporting perspective **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** End user awareness, training and education. Easy implementation of the tests is a great benefit, not too much technicality ### 17. Great Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Proofpoint ZenGuide?** Easy to use user interface and a ton of prebuilt tests to give your users. **What do you dislike about Proofpoint ZenGuide?** The active directory user sync portion is a little cumbersome to set up, but once it is set it works well. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** It allows us to comply with our cyber security requirements and train staff on the dangers of spam email. ### 18. The content is informative without reducing the entertainment value. **Rating:** 4.5/5.0 stars **Reviewed by:** Maurice A. | Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Proofpoint ZenGuide?** I enjoy the interactive modules. They allow you to make decisions in the story of the modules while understanding why your choices were wrong or right. The comedy is something that has had several of our guys cracking up laughing. The two British guys and their skits are brilliant. The animated series is pretty cool as well. I feel like they take a page from Mimecast, in terms of having animated characters and actual characters to convey the message. The humor helps make the information more **What do you dislike about Proofpoint ZenGuide?** The comedy can be hit or miss. I believe they cover fundamental principles, but because I have a CompTIA Security+ certification, I can pick up on the humor. Some of the humor could go over the heads of the typical user. You can tell which of the skits are more recent due to the quality of the production of the videos. As you watch more of them, you realize the quality increases over time. The skits are starting to hit a more comfortable rhythm to where the users can pick up on their humor a bit better. **Recommendations to others considering Proofpoint ZenGuide:** Be sure to check out the content to see if it fits for your users. While being a part of the demo, make sure to go through as many of the modules as you can. There's a lot of information at your disposal. Without knowing how to administer the data, it could be overwhelming. Make sure to reach out to customer support to see how to send out modules and how to know which ones to administer. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Our issue is preventing the users from clicking on phishing emails. Our users using the learning modules and the phishing campaigns is the way to avoid this. The reports help us hone in on who needs the proper help and how to help them. We still have some people that can be "clicky," but they are starting to recognize the more obvious phising campaigns. Proofpoint has some tricky phishing campaigns that compares to the actual sites that they are mimicking. Their Amazon, USPS and Apple emails are scarily spot on. ### 19. Phishing Done Right **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** roofpoint has helped us with exposing our end users weaknesses and giving them an insight on what bad guys are doing to steal information. It also helps them become aware that we are watching and that makes them more aware of potential scams in their mailbox. **What do you dislike about Proofpoint ZenGuide?** There is nothing to dislike about the product. It's a very vast and robust product that helps us educate our end users. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Proofpoint allowed us to address the issues with end-users getting click-happy on external links in their emails. They were either accepting the email at face value from a potential customer or vendor or even marketing messages from chain stores. Proofpoint has made our end-users more aware and how to detect bad actors in email messages. ### 20. Proofpoint - Wombat focus of phishing campaigns and user training **Rating:** 4.0/5.0 stars **Reviewed by:** Tim S. | Cybersecurity Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** We often need to scale the length of training modules down. We found many people will not take the training if it is too long. We also like to add our own information pertainng to the phishing campaign we create. The ability to customize the training materials is a huge plus. I also like the ability to create my own custom phishing campaings. I will ofted model my templates off of real world email I find in the wild. I like to call them live fire exercises without the risk of vulnerability. I find my custom templates to work much better than the canned ones Proofpoint offers. However, many of the canned ones are a great starting point to get my mind moving on how I want to test our associates. Creating reports for management is also a breeze. I export to Excel and filter to show what our executives want to see. **What do you dislike about Proofpoint ZenGuide?** The community page can be challenging to find what I'm looking for at times. I would like to see a section for just documentation. Having everything come up on the search page takes more time than I have to commit when looking for a subject. Loading users in Wombat also takes a lot of time. I would like to see the loading speed get much faster. I often find myself doing other tasks to fill the time. By the time I get back to Wombat I need to log back in. **Recommendations to others considering Proofpoint ZenGuide:** Wombat serves the purpose of what I need it to do. I have never worked with any other product. I may be biased, but I find the phishing campaigns I create to be one of the most enjoyable tasks I complete. I find it fun to test and educate people about the risks phishing can present to users and corporations. I would recommend this product to anyone looking to educate and train with the functionality of customization and extraordinary reporting abilities. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** I use it for our phishing campaigns. We want to keep our associates aware of the risk these email present to the company. We normally run 3 campaings per quarter. Two tageting all users and the third targeting the users that fail the first two. If they fail again they are assigned the custominged training we created. Keeping associates informed and trained is the best way to fight the risk of vulnerability phishing threat actors present to out company. ### 21. Very pleased with the training platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sean C. | Information Security Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** There is exceptional content available across a number of disciplines, including PCI DSS which is often hard to find. **What do you dislike about Proofpoint ZenGuide?** The reporting needs improvement since I can't dig into certain user behaviors. PP says they are working on this. **Recommendations to others considering Proofpoint ZenGuide:** I chose this above the others, and I've integrated it into our mail system gateway as well. It's solid. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** PCI awareness, phishing awareness, general security awareness. ### 22. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Proofpoint ZenGuide?** Great product with lots of features and options. **What do you dislike about Proofpoint ZenGuide?** Customer service is not very responsive. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Provide employees with phishing simulation training. ### 23. Great Security Education and Awareness Suite **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Proofpoint ZenGuide?** The phishing Simulator is very robust and easy to use. It also gathering all the exercise infomration for reporting. We use the training modules for our base security education and use a lot of the information/content in our awareness activities. **What do you dislike about Proofpoint ZenGuide?** Not yet a fan of the API. We are still trying to integrate with our LMS so we can use both the hosted solution and our onsite LMS. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We can easily run multiple phishing exercises a month and use the tool to phish all employees or just specific groups. We also are able to import the training content as scorm files into our LMS. ProofPoint is evolving and we like what is on the horizon in terms of focusing on the behaviorial components. We like the ability to assign training on the fly if someone falls for a phishing exercise. Also like that they will be utilizing micro training too. ### 24. PSAT platform is a powerful tool for global security awareness programs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Proofpoint ZenGuide?** PSAT platform offers a very good range of trainings, language translations and covers all important security awareness topics, including privacy, data protection, regulations and region-specific modules. **What do you dislike about Proofpoint ZenGuide?** Lack of capability to upload other SCORM files into their platform, we need to rely on additional training/learning platforms, lack of process automation within phishing response reportings. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** PSAT covers needs of email protection, including phishing campaigns, both general and area/business related topics, a broad range of trainings, communication materials and campaigns. ### 25. Great product for security training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** The ability to edit most modules is great. **What do you dislike about Proofpoint ZenGuide?** Some of the modules are a bit outdated or a bit too goofy for our end users. **Recommendations to others considering Proofpoint ZenGuide:** The security awareness training is a good tool in the Proofpoint offerings. I would recommend this to other organizations looking for solid cybersecurity training modules. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are providing annual security training for our end users with modules regarding email safety and tips to avoid online attacks. This helps to keep our end users and the university safe from malicious activity. ### 26. Comprehensive and Effective Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** Game-like and engaging training modules. **What do you dislike about Proofpoint ZenGuide?** Breaking up a training module that used to cover a certain topic into several modules. Users are not only sensitive to the length of a module but also to the number of modules you assign them. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** In-person training is not effective when you have a large workforce that works different shifts. Educating users through online modules and simulated phishing exercises has been successful and effective. Users are the weakest link. Investing in them is imperative. ### 27. Proofpoint a must for security awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | Senior Vice President IT , Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** The product was easy to use and easy to deploy. **What do you dislike about Proofpoint ZenGuide?** The AD sync should disable users as well as sync new users. It makes disabling users manually. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Users are being trained to not click and credential leaks have decreased. ### 28. Proofpoint (Wombat) is the best fit for our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** The integrations with the other products we own within the Proofpoint portfolio. ThreatSim, Phish Alarm, and Clear integrations are fantastic and have allowed us to gain visibility to our user's behavior and the tools for them to report threats **What do you dislike about Proofpoint ZenGuide?** The reporting is a little clunky, and although the content has been much better, I feel there are some easy topics that you do not find much pre-built education available. **Recommendations to others considering Proofpoint ZenGuide:** Consider, heavily, what you get from the Phish Alarm (CLEAR) integrations with Threat response and TRAP AutoPull. Worth the weight in gold **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We did not have a security awareness program at all before purchasing Wombat. We had to get our employees from nearly zero awareness to the point where they could identify and report malicious emails. Since then, we have progressed to educating on a variety of topics expanding the user's knowledge, and continuing to improve user performance on internal phishing assessments. ### 29. K12 Proofpoint Review **Rating:** 4.0/5.0 stars **Reviewed by:** Brad E. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** The implementation process was very easy to go through initially. We have had great customer support through our number of campaigns and training modules as well. **What do you dislike about Proofpoint ZenGuide?** This was a more pricey option than a few of the competitors. Some of the modules did not pertain to us as a school. **Recommendations to others considering Proofpoint ZenGuide:** Make sure they go through all of the available options that Proofpoint has. They have many bells and whistles that are or are not suitable for all orginizations. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are helping our staff be more secure and less trusting of random links in emails and making our network a little safer. ### 30. Proofpoint Security awareness training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Monthly check-in, update calls and when there are suggestions concerning enhancement, the Account Manager does listen, feedbacks are given. Having the ability to deliver relevant training in an organized, timely manner is key to optimizing the learning experience and that is what Proofpoint provides. **What do you dislike about Proofpoint ZenGuide?** not be able to upload a custom training module. uploading policies for a user to review and acknowledge that they read it is not easy... we needed to add it to the end of a training module and could be a standalone training requirement. **Recommendations to others considering Proofpoint ZenGuide:** - you need to ensure that your email is structured especially if users have multiple email addresses. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Proofpoint training has helped users to recognize the difference between a real email and email for BEC which has lead to reduced compromises from email phishing ### 31. I will always advocate for Proofpoint! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Proofpoint ZenGuide?** I'm already a Proofpoint user (2x now) and still get valuable insight from these training and webinars! Product has gorgeous visual elements within thier metric charts and graphs. They have a huge variety of data and insight from different perspectives such as type of threats targeting us, most at risk users, and even provide real time data anlysis on risky links, attachments etc. **What do you dislike about Proofpoint ZenGuide?** I haven't noticed anything to dislike. Great stuff. The only comment I might add is making it possible to pivot to other services we use from Proofpoint. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We continually improve security posture, security-driven culture and find insight into where our highest risks are. ### 32. covers the basics but poor reporting and user interface make it almost useless. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** Some good training modules, good mock phish campaigns **What do you dislike about Proofpoint ZenGuide?** Horrible reporting and terrible user interface that can't be sorted to make it useful. **Recommendations to others considering Proofpoint ZenGuide:** Make sure you test all the reporting before deciding to purchase. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Employee education, layered security approach for our company ### 33. IT Security Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Proofpoint ZenGuide?** I love the ProofPoint Security Awareness Training. ProofPoint platform makes it effortless and easy to set up new campaigns. I can design campaigns to meet my needs. **What do you dislike about Proofpoint ZenGuide?** I'm not a fan of the new front page; it makes it hard to find information. I liked the old front page that I could go to and see the threat emails in the library. **Recommendations to others considering Proofpoint ZenGuide:** I love how all the ProofPoint products work so well with each other, TAP, Threat Response. Also great support team! **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** With the Security Awareness training, I'm able to work one on one with our team members. ### 34. Great set of products, quite comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Report Phishing button plugin in Outlook allows our users to report items as phishing, which the Proofpoint products then feed back into the algorithms and be used in our alerting, tagging, and tracing tools. Also, replacing links with ones that can be tracked back to know who clicks on something malicious, and then disable those links if something is found to be bad. **What do you dislike about Proofpoint ZenGuide?** When a module is assigned so that I can review and approve, and then re-assigned again when assigned to the whole company and I have to take it again. That's not an issue with the product so much as with our process. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Reduce phishing attempts and effectiveness a good deal. Also, the training has been invaluable for our employees. It's actually nice getting questioning emails from users about a legitimate system or IT email that asks for too much info or isn't formatted in a standard way, because we've been drilling that into their heads. ### 35. Security Training platforms flexible to adapt to multiple environments and requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** The platform allows full customization of the training modules. You can adjust the content accordingly to your internal audience. **What do you dislike about Proofpoint ZenGuide?** Reporting capabilities are still a bit confusing but it is improving since the initial deployment. **Recommendations to others considering Proofpoint ZenGuide:** Ask for a trial of the product to see if the content and format meet your audience's requirements. Have in mind that the content can be edited by you. Proofpoint modules have different formats (video, text-only, etc) and this could be a differential for a successful deployment. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Security Awareness training for the internal employees in order to reduce the risks of the company be a victim of cyberattacks. ### 36. Great Security Awareness Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Proofpoint ZenGuide?** I love the options for the training modules. They have interactive videos, cartoons and typical/standard training. **What do you dislike about Proofpoint ZenGuide?** In the past I wouldn't say I liked their reporting, but they now have real-time reports and I now can easily see who hasn't completed their assignments. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** People are becoming aware and are reporting suspicious emails and phone calls that they receive. They are clicking on fewer links and calling the sender if they are unsure if the email is safe or not. ### 37. Solid training platform - constantly being updated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** The amount and variety of training modules is quite vast. **What do you dislike about Proofpoint ZenGuide?** The reporting of training is not real time. The learning curve on the admin console is pretty steep. **Recommendations to others considering Proofpoint ZenGuide:** This takes quite a bit of time to learn and setup new assessments. If you are looking for something quick and easy to deploy this is not it. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are utilizing this platform to train our users to avoid phishing and other scams. We have seen a clear decrease in the amount of times our users are actually clicking on these scams, and the reporting of them has serverly increased. ### 38. Great Solution for Security Awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Proofpoint ZenGuide?** Easy simulated phishing and I love the Phish Alarm feature! **What do you dislike about Proofpoint ZenGuide?** It lacks some reporting features on the management side of the product. **Recommendations to others considering Proofpoint ZenGuide:** PSAT is a great product and offers the ability to help provide great user awareness training. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** I have not experienced any major problems with the product ### 39. A SAT platform that is easy to use and carries a weath if informative content. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Proofpoint ZenGuide?** Easy to use admin interface allowed for a smooth transition from another SAT platform to Proofpoint, loads of content material with various languages to choose from which is steps above the competition. **What do you dislike about Proofpoint ZenGuide?** Reporting, Adhoc and/or scheduled for senior management is rather lackluster and needs developement. **Recommendations to others considering Proofpoint ZenGuide:** Do not hesitate to lean on Proofpoint's very knowledgeable customer service experts. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** The ongoing and annual security awareness training for employees. Changing employee's behaviors through awareness and training has been the most beneficial part of this platform. ### 40. Proofpoint Security Awareness Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Good content and easy to use. Little trouble with initial setup **What do you dislike about Proofpoint ZenGuide?** It does not sync well with on-prem AD, very expensive **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Security Awareness Annual Training ### 41. Senior Security Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Proofpoint ZenGuide?** The product has some great training modules. **What do you dislike about Proofpoint ZenGuide?** I would like to see the product have more customization for the modules. **Recommendations to others considering Proofpoint ZenGuide:** It is a solid product. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We are solving the training for end-users to help them identify malicious messages when reading their email. ### 42. PSAT - Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Having already been a Proofpoint email gateway customer, it made the PSAT integration that much more seamless. The phishing simulations contain up-to-date content and the security awareness training modules are very good. **What do you dislike about Proofpoint ZenGuide?** A lot of the training modules contain European themes. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Our users are more cybersecurity aware than ever. By making our employees more aware of what they are clicking on, we have significantly reduced our attack surface. ### 43. Proofpoint Security Education platform **Rating:** 4.5/5.0 stars **Reviewed by:** Azizullah M. | Sr Manager Information Security, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Proofpoint ZenGuide?** - Training modules - Phishing Simulations - Questionnaires **What do you dislike about Proofpoint ZenGuide?** The reporting and user interface needs little improvements. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Improve compliance & risk management Cost management Create internal/operational efficiencies ### 44. Excellent security awareness product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Proofpoint ZenGuide?** Great phishing platform and mail filtering integration **What do you dislike about Proofpoint ZenGuide?** Some inconsistencies with the user interface **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Streamlines our security awareness training ### 45. Outstanding Wisdom 2021 event **Rating:** 5.0/5.0 stars **Reviewed by:** Beth N. | Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Proofpoint ZenGuide?** The speakers were very informative and made the event fun and exciting. **What do you dislike about Proofpoint ZenGuide?** That is was a Zoom meeting. Hoping for in person soon. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** We just got the product and are learning all of the ends and outs. ### 46. Proofpoint was a great addition to our cyber security needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Phishing filter works great and doesn't need a lot of management. **What do you dislike about Proofpoint ZenGuide?** I don't know of any down side other that it does cost money. **Recommendations to others considering Proofpoint ZenGuide:** It provides excellent content and training. Easy to setup and use. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Protects our users from Phishing attacks and also provides training to teach them proper cyber security practices. ### 47. Top Notch Security Awareness/Training and Phish Simulation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Information Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Proofpoint ZenGuide?** - Dashboard - Is very well designed. - Phishing Simulation Content - There are a lot very good options and content is updated often with phishing emails Proofpoint sees. Also, teachable moments are really good and very easy to modify. We have not leveraged training yet, but we have played around with it and it seems to be very well done, easy to modify. - Reporting - Is outstanding. I actually use this on a monthly basis to explain the value of our phishing simulation program. - PhishAlarm Analyzer - Its great to have integration between users phishing submissions, automatic sandbox evaluation and the training platform. We were doing this with a different product previously and now that we are are on one platform, we have streamlined our support and reporting process. **What do you dislike about Proofpoint ZenGuide?** - Would like to see a combo url link in attachment that brings you to a phishing page. Right now, it is one or the other (attachment or url). - Would like to see the option to deploy a test scenario that does not count against the reported data, so you can verify things are working properly before doing a mass deployment. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** - Automated the evaluation of user phishing submissions - Is helping to drive education and awareness through repetition and teachable moments - Is helping to extend the eyes and ears of security team, to all of the users in the company, via the "Report Phishing" button. ### 48. Great educational material for our employees to continue to build awareness. **Rating:** 4.5/5.0 stars **Reviewed by:** Brent F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Proofpoint ZenGuide?** The various types of campaigns to send out to my employee base for educational purposes. I really enjoy the fact that if someone falls for the campaign, they are automatically enrolled into education to help train them from continuing to fall for these simulations or better yet - real world phish campaigns. **What do you dislike about Proofpoint ZenGuide?** The main issue is the integration with on premise our LMS, as it would be very beneficial to track users that complete the auto enrolled material in a way that would be very beneficial metrics for our management. **Recommendations to others considering Proofpoint ZenGuide:** Highly recommend using Proofpoint Awareness professional services to run your campaigns, it really does help if you do not have the headcount internally to do this for you. They are very flexible to meeting your companies needs and brings to the table what others do to brainstorm ideas when needed. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** By being able to continue to send out multiple simulated emails in a single campaign is very helpful, as it prevents users from telling others near them what to look for and submit to get "brownie points". Also, we utilize the professional services from the Security Awareness team and this has taken a large amount of workload off of me personally in preparing for the campaign as well as the metric reporting up to senior management. ### 49. Great Security Awareness Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Proofpoint ZenGuide?** Support is great if there are any questions or concerns. The training offered is very good. Users seem to enjoy the training videos more than our last product. **What do you dislike about Proofpoint ZenGuide?** So far the only thing we don't like is verifying training is complete for a user. Instead of just being able to check their account, you must run a report to get their training status. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Informing users of what to do and not to do and what to look for in regards to potential malware and spam. Users have a better understanding of the dangers of using internet connected devices. ### 50. Great tool for internal phishing campaigns and improving employee security awareness. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Proofpoint ZenGuide?** Phishing campaigns have lots of options. **What do you dislike about Proofpoint ZenGuide?** Getting Report Phish working in Outlook. **Recommendations to others considering Proofpoint ZenGuide:** Verify your version of Outlook works with report phishing module. **What problems is Proofpoint ZenGuide solving and how is that benefiting you?** Employee security awareness. ## Proofpoint ZenGuide Discussions - [When will the product be integrated more tightly into the Microsoft suite of products?](https://www.g2.com/discussions/14453-when-will-the-product-be-integrated-more-tightly-into-the-microsoft-suite-of-products) - 1 comment, 1 upvote - [Do you use tools like CASB and DLP to target certain departments or people?](https://www.g2.com/discussions/14386-do-you-use-tools-like-casb-and-dlp-to-target-certain-departments-or-people) - 1 comment, 1 upvote - [What is Proofpoint Security Awareness Training used for?](https://www.g2.com/discussions/what-is-proofpoint-security-awareness-training-used-for) - 1 comment - [What are the key elements of a Security Awareness Training & Education Program?](https://www.g2.com/discussions/what-are-the-key-elements-of-a-security-awareness-training-education-program) - 1 comment - [What is the main purpose of security awareness training?](https://www.g2.com/discussions/what-is-the-main-purpose-of-security-awareness-training) - 1 comment - [View Proofpoint ZenGuide pricing details and edition comparison](https://www.g2.com/products/proofpoint-zenguide/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+08%3A25%3A32+-0500&secure%5Bsession_id%5D=384ae75e-9914-48ed-892c-5e4f759df418&secure%5Btoken%5D=d5ae401a953ca4f5fddeb2b3f0b1b052c8fd2cfdc13e506598d6b31b05d4744b&format=llm_user) ## Proofpoint ZenGuide Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) ## Proofpoint ZenGuide Features **Assessment** - Continuous Assessment - Phishing Assessment - Baselining **Training** - Content Library - Interactive Training - Gamification **Administration** - Risk-scoring - Customization - White-Labeling - Reporting - AI-generated Content ## Top Proofpoint ZenGuide Alternatives - [Hoxhunt](https://www.g2.com/products/hoxhunt/reviews) - 4.8/5.0 (3,689 reviews) - [KnowBe4 Security Awareness Training](https://www.g2.com/products/knowbe4-security-awareness-training/reviews) - 4.6/5.0 (2,365 reviews) - [MetaCompliance Security Awareness Training](https://www.g2.com/products/metacompliance-security-awareness-training/reviews) - 4.6/5.0 (1,116 reviews)