--- title: Proofpoint ZenGuide Reviews meta\_title: 'Proofpoint ZenGuide Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 337 reviews by the users' company size, role or industry to find out how Proofpoint ZenGuide works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 337 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vulnerability Management url: https://www.g2.com/categories/vulnerability-management ---

### Proofpoint ZenGuide Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **engaging training** and integration features of Proofpoint ZenGuide, enhancing email security awareness effectively. [(30 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660268&qs=pros-and-cons#reviews)

Users find Proofpoint ZenGuide to be **easy to use and implement** , streamlining training and phishing campaigns effectively. [(19 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659473&qs=pros-and-cons#reviews)

Users love the **easy implementation** of Proofpoint ZenGuide, allowing for seamless integration and effective campaigns. [(12 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659896&qs=pros-and-cons#reviews)

Users value how ZenGuide helps with **employee knowledge assessment** and drives positive behavior change in information security. [(11 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660053&qs=pros-and-cons#reviews)

Users value the **engaging training content** of Proofpoint ZenGuide, which significantly enhances security awareness across organizations. [(9 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659516&qs=pros-and-cons#reviews)

Users feel **limited customization** options hinder their ability to tailor content and reporting effectively. [(7 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659709&qs=pros-and-cons#reviews)

Users find the **learning curve steep** , making it challenging for new admins to become proficient quickly. [(5 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660118&qs=pros-and-cons#reviews)

Users struggle with **phishing issues** , facing challenges in communication flow and difficulties with archived campaign access. [(5 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659684&qs=pros-and-cons#reviews)

Users find the **high pricing** of Proofpoint ZenGuide excessive, especially as it adds significant costs for MSPs. [(4 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660095&qs=pros-and-cons#reviews)

Users face **integration issues** with Proofpoint ZenGuide, as it is clunky and poorly connected to other services. [(4 mentions)](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659582&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Proofpoint ZenGuide

##### 1. Training

Users value the **engaging training** and integration features of Proofpoint ZenGuide, enhancing email security awareness effectively.
[
See 30 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660268&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Maher N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maher N.")
MN

Maher N.

Small-Business (50 or fewer emp.)

5.0/5

"Extensive Training Library Makes Security Awareness Easy"

What do you like about Proofpoint ZenGuide?

The most helpful thing about the proof point security awareness is that the library of training and the various training of phishing campaigns

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Experience in PSAT"

What do you like about Proofpoint ZenGuide?

PSAT can find out human error when they are sending out email. It is very easy to setup and user friendly interface. PPS always provide a excellent

##### 2. Ease of Use

Users find Proofpoint ZenGuide to be **easy to use and implement** , streamlining training and phishing campaigns effectively.
[
See 19 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659473&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.")
CJ

Chinthaka J.

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Integration and Rich Features for Security Awareness"

What do you like about Proofpoint ZenGuide?

Easy to use and implement with multiple features. Can be integrated with any other security awareness campaigns

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Administration and Deployment"

What do you like about Proofpoint ZenGuide?

The Ease of administration and deployment.

##### 3. Easy Implementation

Users love the **easy implementation** of Proofpoint ZenGuide, allowing for seamless integration and effective campaigns.
[
See 12 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659896&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.")
CJ

Chinthaka J.

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Integration and Rich Features for Security Awareness"

What do you like about Proofpoint ZenGuide?

Easy to use and implement with multiple features. Can be integrated with any other security awareness campaigns

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Administration and Deployment"

What do you like about Proofpoint ZenGuide?

The Ease of administration and deployment.

##### 4. Aware

Users value how ZenGuide helps with **employee knowledge assessment** and drives positive behavior change in information security.
[
See 11 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660053&qs=pros-and-cons#reviews)

See Related User Reviews

CD

Celina D.

Mid-Market (51-1000 emp.)

5.0/5

"Great product! Recommend to everyone!"

What do you like about Proofpoint ZenGuide?

Easy to navigate, tons of phishing sim options, user friendly training modules, great reporting metrics! Customer support is quick and easy. Integrati

 ![Perrin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perrin M.")
PM

Perrin M.

Mid-Market (51-1000 emp.)

4.0/5

"Solid Module"

What do you like about Proofpoint ZenGuide?

I honestly think that Proofpoint Security awareness training is pretty solid. They give good phishing simulations.

##### 5. Awareness Increase

Users value the **engaging training content** of Proofpoint ZenGuide, which significantly enhances security awareness across organizations.
[
See 9 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659516&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Maher N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maher N.")
MN

Maher N.

Small-Business (50 or fewer emp.)

5.0/5

"Extensive Training Library Makes Security Awareness Easy"

What do you like about Proofpoint ZenGuide?

The most helpful thing about the proof point security awareness is that the library of training and the various training of phishing campaigns

 ![Jagpal Singh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagpal Singh T.")
JT

Jagpal Singh T.

Enterprise (\> 1000 emp.)

0.0/5

"Real-World Phishing Insights Enhance Security"

What do you like about Proofpoint ZenGuide?

How it feeds from real phishing incidents

### 5 Cons or Disadvantages of Proofpoint ZenGuide

##### 1. Limited Customization

Users feel **limited customization** options hinder their ability to tailor content and reporting effectively.
[
See 7 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659709&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Engaging Training That Boosts Security Awareness"

What do you dislike about Proofpoint ZenGuide?

Some training modules feel repetitive over time, and customising content or reporting can be a bit cumbersome.

 ![Wes L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wes L.")
WL

Wes L.

Mid-Market (51-1000 emp.)

1.0/5

"not great"

What do you dislike about Proofpoint ZenGuide?

Everything else. PPSAT, from an administrator perspective, is designed to "check a box" for compliance, rather than to actually educate your user base

##### 2. Learning Curve

Users find the **learning curve steep** , making it challenging for new admins to become proficient quickly.
[
See 5 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660118&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Intuitive system, easy to learn and administer"

What do you dislike about Proofpoint ZenGuide?

Has a lot of features that may take time to build a sustainable skillset

JS

jagpreet s.

Enterprise (\> 1000 emp.)

4.0/5

"Good training platform"

What do you dislike about Proofpoint ZenGuide?

Finding a specific user in the console with respective of specific traning can take some time it do not search with the name directlly.

##### 3. Phishing Issues

Users struggle with **phishing issues** , facing challenges in communication flow and difficulties with archived campaign access.
[
See 5 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659684&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Security awareness"

What do you dislike about Proofpoint ZenGuide?

I dislike the Teams message notification, if I was a user and received it I might think it's a phish

 ![Michael H. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H. M.")
MM

Michael H. M.

Mid-Market (51-1000 emp.)

5.0/5

"PSAT Experience"

What do you dislike about Proofpoint ZenGuide?

It is more an issue with Microsoft and the interference of data's flow. One month it works fine and then MS will "modify"something then all of the com

##### 4. Expensive

Users find the **high pricing** of Proofpoint ZenGuide excessive, especially as it adds significant costs for MSPs.
[
See 4 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1660095&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Maher N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maher N.")
MN

Maher N.

Small-Business (50 or fewer emp.)

5.0/5

"Extensive Training Library Makes Security Awareness Easy"

What do you dislike about Proofpoint ZenGuide?

The least thing about the proof point is the price as it’s per tenant and as an MSP this is quite expensive

 ![Jagpal Singh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagpal Singh T.")
JT

Jagpal Singh T.

Enterprise (\> 1000 emp.)

0.0/5

"Real-World Phishing Insights Enhance Security"

What do you dislike about Proofpoint ZenGuide?

The additional cost, should be included as part of the normal licensing

##### 5. Integration Issues

Users face **integration issues** with Proofpoint ZenGuide, as it is clunky and poorly connected to other services.
[
See 4 mentions
](https://www.g2.com/products/proofpoint-zenguide/reviews?filters%5Bsentiment_snippet%5D=1659582&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Wes L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wes L.")
WL

Wes L.

Mid-Market (51-1000 emp.)

1.0/5

"not great"

What do you dislike about Proofpoint ZenGuide?

Everything else. PPSAT, from an administrator perspective, is designed to "check a box" for compliance, rather than to actually educate your user base

MT

Max T.

Small-Business (50 or fewer emp.)

4.5/5

"ProofPoint Security Awareness Training - Simple and Effective"

What do you dislike about Proofpoint ZenGuide?

I dislike that there is a separate portal for Security Awareness Training. Too many logins and portals.

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 ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management")
AE

Verified User in Education Management

Enterprise (\> 1000 emp.)

9/11/2024

"Experience in PSAT"

5/5

What do you like best about Proofpoint ZenGuide?

PSAT can find out human error when they are sending out email. It is very easy to setup and user friendly interface. PPS always provide a excellent technicial support for this product. It is engaging and Easy-to-Follow Training and Integration with Email Security Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

It should send out a more detail report immediately when PSAT find out the error. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

PSAT can find out the email that user make a human error, lack of Cybersecurity Awareness and high risk user. Stop sending out this email to recipient that avoid creating a unneccessary mistake. Review collected by and hosted on G2.com.

Show More

12/3/2025
Validated ReviewerIncentivizedSource: Seller invite

 ![Jagpal Singh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagpal Singh T.")
JT

Jagpal Singh T.

Cyber Security Operations Manager (CSOC)

Enterprise (\> 1000 emp.)

11/14/2025

"Real-World Phishing Insights Enhance Security"

0/5

What do you like best about Proofpoint ZenGuide?

How it feeds from real phishing incidents Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

The additional cost, should be included as part of the normal licensing Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

Making phishing simulations feel real Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

JP

Jagrut P.

Manager, Network and Infosec

Mid-Market (51-1000 emp.)

9/23/2025

"Proofpoint in leader in email security, but security awareness - not so much"

2/5

What do you like best about Proofpoint ZenGuide?

Interface is good. But thats about all the good things I can say. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

When we used this service, most of the training videos were old and out dated. There is even a video in there with a legacy Microsoft OS book in the background shelf. Thats how dates these videos are. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

They do not update the videos , most of they are old and are not relevant to modern security concepts. Content is not smart enough to engage GenZ users. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Bradley L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bradley L.")
BL

Bradley L.

Information Technology Operations Analyst

Enterprise (\> 1000 emp.)

11/13/2025

"Feature-Rich Tool That Simplifies Integration and Training"

4/5

What do you like best about Proofpoint ZenGuide?

It is a very useful tool with a great wealth of features.

It was easy to integrate into our environment and a vital tool for user training. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

I have complaints about the product, it has been a great use to us. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

End point user training Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

LL

Lewis L.

CIO

Mid-Market (51-1000 emp.)

9/22/2025

"Master Training"

5/5

What do you like best about Proofpoint ZenGuide?

Very Knowledgable all of the staff. My team learned alot Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

There are no items that I was dissatified with Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

Needing my users to be fully trained and aware of email hackers Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices")
AM

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

11/13/2025

"Effortless Administration and Deployment"

5/5

What do you like best about Proofpoint ZenGuide?

The

Ease of administration and deployment. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

A lot of the content is very American and often not appropriate Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

It is primarily used to facilitate the Phish Alarm button and to launch targeted phishing awareness attacks Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Enterprise (\> 1000 emp.)

11/13/2025

"Engaging Training That Boosts Security Awareness"

4.5/5

What do you like best about Proofpoint ZenGuide?

I like how engaging and relevant the training content is — it effectively raises user awareness and encourages better security habits across the organisation. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Some training modules feel repetitive over time, and customising content or reporting can be a bit cumbersome. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

It’s addressing the human element of cybersecurity by educating users to recognise and report threats, significantly lowering phishing risk and improving our overall security posture. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

CD

Celina D.

Associate Director, Affiliate Technology Services

Mid-Market (51-1000 emp.)

9/23/2025

"Great product! Recommend to everyone!"

5/5

What do you like best about Proofpoint ZenGuide?

Easy to navigate, tons of phishing sim options, user friendly training modules, great reporting metrics! Customer support is quick and easy. Integration is seamless! Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Wish there was more campaign automation for setting up campaigns vs how manual it is to setup month by month Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

Compliance training, CISO reporting, behavioral shifts. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

DM

Dylan M.

Enterprise (\> 1000 emp.)

10/15/2024

"Proofpoint can stop repeat offenders"

4/5

What do you like best about Proofpoint ZenGuide?

One of the areas employees often struggle in security is email security. Everyone wants to be fast an effecient in their work so all too often not alot of time is taken evaluating if an email is legitimate. Byt giving our people safe teachable moments we are able to train them in how to be vigilant and more observant when checking their own email. Its much better to have them have them missing a controlled phishing email and then learning what to look out for, than for it to be after they have already been comprimised by a malicious actor. Proofpoint not only gives us that abilty, but also works closely with us to generate phishing tests that simulate real world attacks that are very relevent to our business and enviroment. Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

If I have to pick one thing, it would be complication of setup. But this also is why it is so adaptable and customizable. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

Email security and safe practicises since email is a key communication medium in our enviroment. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Wes L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wes L.")
WL

Wes L.

System Engineer

Mid-Market (51-1000 emp.)

11/7/2024

"not great"

1/5

What do you like best about Proofpoint ZenGuide?

Integrates with Azure AD to import users Review collected by and hosted on G2.com.

What do you dislike about Proofpoint ZenGuide?

Everything else. PPSAT, from an administrator perspective, is designed to "check a box" for compliance, rather than to actually educate your user base. The product is clunky and poorly integrated into the rest of Proofpoint's platform/services. More often than not, I encounter some kind of error in the portal that interrupts what I'm doing. Trainings are generic and not customizable. It has changed very little in the 5 years I have used the product. Review collected by and hosted on G2.com.

What problems is Proofpoint ZenGuide solving and how is that benefiting you?

Allows us to say we do security trainings on compliance checks Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

##### Categories on G2

[Security Awareness Training](https://www.g2.com/categories/security-awareness-training)

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