---
title: Prompt.io Reviews
meta_title: 'Prompt.io Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how Prompt.io works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 12
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Political
  url: https://www.g2.com/categories/political
---


# Prompt.io Reviews
**Vendor:** Prompt.io  
**Category:** [ Other Political Software](https://www.g2.com/categories/other-political)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 12
## About Prompt.io
Chatbox has rebranded to Prompt.io. Prompt.io is a text messaging platform purpose built for speed, reliability, and automation, that offers both person-to-person (P2P) and application-to-person (A2P) messaging. Prompt.io provides businesses a significant communication advantage by combining text messaging with mobile forms, creating one seamless, end-to-end mobile customer experience from communicating to closing business. Founded in 2014, Prompt.io is headquartered in Seattle and was included as a Gartner Cool Vendor for CRM Customer Service and Support. For more information, visit www.prompt.io.



## Prompt.io Pros & Cons
**What users like:**

- Users appreciate the **user-friendly customer engagement features** of Prompt.io, enhancing communication and interaction with members. (1 reviews)
- Users value the **easy creation** of surveys and forms on Prompt.io, enhancing engagement with members effortlessly. (1 reviews)
- Users love the **easy setup** of Prompt.io, making it user-friendly for both admins and agents. (1 reviews)
- Users appreciate the **user-friendly integration of features** in Prompt.io for engaging members effectively. (1 reviews)
- Users appreciate the **user-friendly reporting features** of Prompt.io, enhancing engagement through surveys and forms. (1 reviews)
- Templates (1 reviews)
- User-Friendly (1 reviews)

**What users dislike:**

- Users experience challenges with **campaign issues** , as messages often reroute to all agents, impacting organization. (1 reviews)
- Users are frustrated by **contact management issues** , particularly the inability to assign agents to specific text banks. (1 reviews)
- Users experience **messaging issues** , as messages reroute to all agents instead of assigned ones, complicating management. (1 reviews)
- Users express frustration over **missing features** , such as the inability to assign specific agents to text banks, causing routing issues. (1 reviews)

## Prompt.io Reviews
  ### 1. Prompt.io is user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brenda  P. | Senior Digital Startegist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2025

**What do you like best about Prompt.io?**

What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to create surveys, ranking scales and even donation forms. It is very user friendly to set up for admins and usage for agents.

**What do you dislike about Prompt.io?**

The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would reroute to al agents even if they were not part of the campaign.

**What problems is Prompt.io solving and how is that benefiting you?**

We were able to send mass texts without having to use our personal


## Prompt.io Discussions
  - [How do I add or edit macros from the inbox view?](https://www.g2.com/discussions/how-do-i-add-or-edit-macros-from-the-inbox-view) - 1 comment, 1 upvote

- [View Prompt.io pricing details and edition comparison](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057403&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A36%3A35+-0500&secure%5Bsession_id%5D=95b85e49-9fe8-418f-8b94-423a7e64ca9e&secure%5Btoken%5D=2d7a17ca2dec7fedd56c720a5e6918423f7340981d501c61cd2b351938be5e2e&format=llm_user)


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