--- title: Prompt.io Reviews meta_title: 'Prompt.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Prompt.io works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-07-17' parent_category: name: Political url: https://www.g2.com/categories/political --- # Prompt.io Reviews **Vendor:** Prompt.io **Category:** [ Other Political Software](https://www.g2.com/categories/other-political) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About Prompt.io Chatbox has rebranded to Prompt.io. Prompt.io is a text messaging platform purpose built for speed, reliability, and automation, that offers both person-to-person (P2P) and application-to-person (A2P) messaging. Prompt.io provides businesses a significant communication advantage by combining text messaging with mobile forms, creating one seamless, end-to-end mobile customer experience from communicating to closing business. Founded in 2014, Prompt.io is headquartered in Seattle and was included as a Gartner Cool Vendor for CRM Customer Service and Support. For more information, visit www.prompt.io. ## Prompt.io Pros & Cons **What users like:** - Users appreciate the **user-friendly customer engagement features** of Prompt.io, enhancing communication and interaction with members. (1 reviews) - Users value the **easy creation** of surveys and forms on Prompt.io, enhancing engagement with members effortlessly. (1 reviews) - Users love the **easy setup** of Prompt.io, making it user-friendly for both admins and agents. (1 reviews) - Users appreciate the **user-friendly integration of features** in Prompt.io for engaging members effectively. (1 reviews) - Users appreciate the **user-friendly reporting features** of Prompt.io, enhancing engagement through surveys and forms. (1 reviews) - Templates (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users experience challenges with **campaign issues** , as messages often reroute to all agents, impacting organization. (1 reviews) - Users are frustrated by **contact management issues** , particularly the inability to assign agents to specific text banks. (1 reviews) - Users experience **messaging issues** , as messages reroute to all agents instead of assigned ones, complicating management. (1 reviews) - Users express frustration over **missing features** , such as the inability to assign specific agents to text banks, causing routing issues. (1 reviews) ## Prompt.io Reviews ### 1. Simple and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Prompt.io?** I love that Chatbox sends an email notification when a text comes in. This allows me to quickly see the message even when I'm not in front of Salesforce. **What do you dislike about Prompt.io?** It can be frustrating if you accidentally hit "enter," and your message prematurely sends. There isn't a way to undo and you end up having to apologize for the first text and sending the correct one afterwards. **Recommendations to others considering Prompt.io:** It's a simple and easy tool to use. **What problems is Prompt.io solving and how is that benefiting you?** Chatbox receives more responses compared to calls and emails. It sends my messages to a platform my customers are familiar with and use daily. Frankly, many people prefer text communication and Chatbox makes it easy to accommodate this preference! **Official Response from Debbie Sakai:** > Nicole, thanks for your feedback! It's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! ### 2. Meet your clients where they're at **Rating:** 4.0/5.0 stars **Reviewed by:** Kim C. | Consumer Financing Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Prompt.io?** With chatbox, we were able to text clients directly from Salesforce. Outside of making calls or sending emails, sometimes texts are an easier way to get in contact with a lead or a way to get them on the phone. **What do you dislike about Prompt.io?** This may have been the way our company had it set up, but the number we would text from was not an actual number that would connect with me. Instead if someone called the number that came from chatbox, they'd hear a voicemail asking them to call a different number. If multiple reps are talking to the same client, it can be confusing who the texts came from on our end. **What problems is Prompt.io solving and how is that benefiting you?** Using chatbox as an SMS tool has decreased the number of files I've had to close as 'unresponsive' because it's an approachable way for people to respond. We're also able to keep a log of the messages we've sent, which makes it easy to go back. **Official Response from Debbie Sakai:** > Kim, thank you for being such an engaged customer! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. ## Prompt.io Discussions - [How do I add or edit macros from the inbox view?](https://www.g2.com/discussions/how-do-i-add-or-edit-macros-from-the-inbox-view) - 1 comment, 1 upvote - [View Prompt.io pricing details and edition comparison](https://www.g2.com/products/prompt-io/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A16%3A52+-0500&secure%5Bsession_id%5D=4de613d0-24ef-4373-9dc7-59bf24557ed8&secure%5Btoken%5D=3baaab8c13796ef4892ed1ec3cbbc98f7de7fe1ecc5a75e61f4d98c0ec673281&format=llm_user) ## Top Prompt.io Alternatives - [USLege](https://www.g2.com/products/uslege/reviews) - 5.0/5.0 (18 reviews) - [IQM](https://www.g2.com/products/iqm/reviews) - 4.9/5.0 (11 reviews) - [Power Almanac](https://www.g2.com/products/power-almanac/reviews) - 4.7/5.0 (10 reviews)