How efficient the documentation. I no longer take notes home, which helps with work life balance. Review collected by and hosted on G2.com.

The system has gone down a couple of times since we started. Aside from that, nothing! Review collected by and hosted on G2.com.

The customer service is top notch and the onboarding process made integration a breeze. It was easy to implement and our therapists love using the platform. They just do it right!!! Review collected by and hosted on G2.com.

Things change quickly but I think it's a result of their constant desire to improve. I'm hoping as they stabilize their growth it will yield a stable product without as many changing parts. Review collected by and hosted on G2.com.

The documentation is much easier and quicker than the previous EMT Review collected by and hosted on G2.com.

The scheduler is a bit complicated and I would like to see it revamped Review collected by and hosted on G2.com.

Sidekick is very helpful for note writing and organizing information Review collected by and hosted on G2.com.

I would like patient information to be part of the header instead of having to click various icons Review collected by and hosted on G2.com.

Using the voice note and AI interface and all Review collected by and hosted on G2.com.

Glitches in the service and does not work well with front desk Review collected by and hosted on G2.com.

Prompt's team is wonderful and is always there to help. Beyond the onboarding, the support has been phenominal. Always have a response same day and eager to follow up and make sure everything worked out. The ability for all departments to be on one software and everything work together saves us so much time. Prompt is changing and adding new features that help free up everybody's time. Their training and knowledge base are filled with detailed descriptions. I have done many software implementations over the years, and Prompt hands down had our staff trained and ready to go day one. Review collected by and hosted on G2.com.

Currently the manually entering in insurance payments is a little daunting. I understand it, but there has got to be a better way to do it. I don't have too many that I have to do, but it does take longer than it should. Review collected by and hosted on G2.com.

I think the website’s layout is straightforward and user-friendly, making it easy to find what I need. I’ve also noticed that customer support responds quickly, which I really appreciate. Review collected by and hosted on G2.com.

It does require quite a few clicks, but I think we'll get used to it over time! :) Review collected by and hosted on G2.com.

Their willingness to evolve and serve their customer base Review collected by and hosted on G2.com.

AR roll forward has been an issue for us that has caused delays in our company wide audit and complaints from partners on inaccurate AR buckets reporting Review collected by and hosted on G2.com.

Prompt Health has a clean and modern interface that makes navigation very simple. I really like how scheduling, documentation, and billing are all connected, which saves a lot of time. The automation features reduce manual work and make day-to-day tasks much smoother. Review collected by and hosted on G2.com.

Some features take a little time to get used to, and occasional updates can cause minor slowdowns. It would be great to have more customization options in reporting and templates. Still, these are small issues compared to the overall benefits Review collected by and hosted on G2.com.

They are a true partner not just an EMR platform. Review collected by and hosted on G2.com.

There isn't much to criticize. We genuinely enjoy using the platform, and it's great to see it continually getting better. Review collected by and hosted on G2.com.