I really like the AI Sidekick feature in Prompt Health. The fact that I can dictate all of my notes and it will accurately organize them into subjective assessment, objective and plan without much effort is a huge time saver and very helpful to me. It also adds other things that I wasn't even thinking about, and when I use it to record conversations with my patients for evaluations, it captures details that I would often forget to include. Review collected by and hosted on G2.com.

Everything is working pretty well. It would be lovely if the beta feature for Prompt Health expanded. For instance, it is very easy at this point in time to record an eval for my patient and have things like range of motion and strength for a body part be opened up. However, when I perform a reevaluation to add a body part, I cannot simply just talk about strength or range of motion for a new body part and have it automatically opened up. It seems like that feature is still being developed though, and I don't necessarily think this is a problem with Prompt Health. It's just something that they are starting to work on and trying to improve. Review collected by and hosted on G2.com.

I like Sidekick the most. I like the AI component and how it really cuts down on documentation time. I also like the analytical point of view and how easily it gives you analytics. Sidekick AI just cuts down on our document time, allows us to spend more time with our patients, less time on our computers, and reduces the amount of documentation we take home. Review collected by and hosted on G2.com.

I don't like the interface of the schedule. It doesn't make it easy to count how many visits a patient needs for a progress note for authorization or for Medicare 10. The schedule interface is my least favorite part in terms of how it looks. Also, the initial setup was not easy. The training modules weren't helpful; they felt more like a sales pitch instead of actually walking us through how to use the features. There were a lot of modules, which took a lot of time. It could have been more simplified and efficient. Review collected by and hosted on G2.com.

I appreciate Prompt Health for its AI capabilities that help avoid cloning of notes, and I find the Sidekick app very useful. Being able to dictate through my cell phone while treating allows me to complete my notes in real time. This capability helps me focus more on patient treatment, especially during busy hours, allowing me not to take work home. The initial setup of Prompt Health was very easy as well. Review collected by and hosted on G2.com.

The system has gone down for a large portion of the workday three times since we switched to Prompt Health in March 2026. This was quite a disruption. The Sidekick app often glitches, especially during patient evaluations, forcing me to re-record my dictation. I've recorded entire patient conversations during initial evaluations and when it comes time to process the recording, I get an error message, which is very disappointing and something I quite frankly don't have time for. Review collected by and hosted on G2.com.

I love the AI feature and the auto note feature. Day to day I use the auto note feature which streamlines my documentation. I am able to better integrate my documentation time into my daily schedule without requiring significant time for documentation in most cases. It does handle heavy workloads fairly quickly which is a great benefit. Review collected by and hosted on G2.com.

There are a few times that I notice that the auto note function does not fully understand what I am saying as it does show odd phrases or spells things incorrectly when I know it was spoken clearly and slowly. I do think that aspect could be improved a little bit. I also think that in terms of scheduling there could be more ways to flag directly on the schedule if an initial evaluation is transportation or if there is something that should be known at the scheduling level. I know there are comments but sometimes it is hard to see the comments. For example: if someone is a patient who utilizes the company transportation system I wish there was a way to put that so it shows directly on the schedule rather than in a comment. The color/code of the appointment may show it is an initial evaluation but there are times that the patient is also transportation leading patients to be missed with the transportation schedule. Review collected by and hosted on G2.com.

AI/Smart write feature; the assistance with billing during the check out phase Review collected by and hosted on G2.com.

You have to click too many times to find information; there is no glimpse at a patient's dashboard with all the relevant patient information for example the amount of visits they have had, authorization visit number and expiration date (I find that WebPT had this done perfectly); also it's difficulty to find why patients cxl or any communication notes; everything is click click click; the HEP prompt offers is incomplete, it lacks pictures and instructions, I use HEP2GO to issue to patients; I'm still not sure why there is an objective box as well as separate sections to put all your objective findings in (ROM/Strength/special tests, etc) which one is preferred to be used and does it matter? will this choice affect my insights and audit score? Review collected by and hosted on G2.com.

I love the AI talk to text feature. It has made writing my notes and evaluations so much faster and now I don't spend 3-4 hours of paperwork at home doing notes daily. I also like the ability to set up my note ahead of time for an evaluation. Review collected by and hosted on G2.com.

Sometimes it can be confusing to find out the details of health insurances. In our previous system, I could find visit maximums quickly and could let a patient know if they only had for example 30 for the year. Not sure if this is a company setting or prompt, but it is not as clear when they only have a few visits. Also you need to click multiple times to add new appointments to the schedule, which can get tedious. Review collected by and hosted on G2.com.

I like how Prompt Health significantly streamlined the documentation process and makes managing flow sheets much faster. The AI documentation tool is a game changer for my productivity, proactively reviewing notes and CPT codes to flag potential errors or compliance risks before claims are submitted. The initial setup was seamless, making the transition smooth for my team. Review collected by and hosted on G2.com.

When using the sidekick tool on Prompt Health, it automatically populates the last visit, which can be annoying. I would prefer it not to populate a previous note automatically. Also, it tends to terminate early when I'm performing an evaluation, which disrupts my workflow. Review collected by and hosted on G2.com.

The auto-note and sidekick features are most helpful. Writing isn't my strong point, and this software helps me better explain my findings. It helps me to better justify my information to show medical necessity. Review collected by and hosted on G2.com.

Not overly clear when a Progress Note is needed (especially Medicare 10) unless the note is opened, and that's hard to do when you're busy. Not being able to drag the lunch breaks is also a bit frustrating. Review collected by and hosted on G2.com.

Auto note is very use, especially for IEs. It does a good job for the subjective portion even when the conversation with the patient can be all over the place. It saves a lot of time when completing notes for the IE. If I forget something that was said, auto note will capture it Review collected by and hosted on G2.com.

I can't view the full calendar on the computer screen (I have to scroll horizontally to see Thurs/Fri). I also have to scroll down to see the the afternoon patients. There is no easy way to see the address or MD name when clicking 'info/edit' from the schedule. I find that when completing notes and clicking through each step, it lags a bit which takes some time. Review collected by and hosted on G2.com.

Allowing the talk to text feature is life changing in the amount of time it saves. I also love the on deck feature which allows me to jump between patient charts easily. Review collected by and hosted on G2.com.

I dont like how it can take some time to find the objective measure I'm looking for when completing and eval. It's also difficult create case notes when needed. Review collected by and hosted on G2.com.