# Prompt Health Reviews **Vendor:** Prompt Therapy Solutions **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.9/5.0 **Total Reviews:** 80 ## About Prompt Health Prompt is the leading AI-powered EMR and practice management platform for physical therapy, occupational therapy, chiropractic clinics, and other rehab therapy practices. Designed to replace outdated PT EMR, OT EMR, and chiropractic EMR systems, Prompt unifies documentation, scheduling, billing, patient engagement, and analytics into one fully integrated workflow engine. Rehab therapy organizations switching from legacy EMRs routinely see strong, measurable improvements, including 20–25 additional visits per provider per month and 1 full day faster documentation sign off, helping clinics boost productivity, reduce burnout, and improve financial performance. Core Capabilities: -AI-Powered EMR + Practice Management: A unified platform for PT, OT, and chiropractic documentation, scheduling, billing, and compliance, optimized specifically for rehab therapy practices. -AI Documentation Assistance: Speeds up PT, OT, and chiropractic documentation, improves accuracy, and reduces after-hours workloads. -Coding Intelligence & Revenue Optimization: Real-time coding support increases functional CPT usage for physical therapy, occupational therapy, and chiropractic services while strengthening revenue integrity. -Patient Engagement & Outcomes Tracking: Digital intake, automated reminders, and outcomes tools that improve patient satisfaction and visit adherence across PT, OT, and chiropractic clinics. -Advanced Analytics & Operational Insights: Real-time reporting on productivity, financial performance, documentation compliance, and provider behavior for multi-specialty rehab therapy organizations. Why Practices Choose Prompt: -Productivity Gains: 92% of documentation completed during work hours and up to 69% faster note finalization. -Clinics switching from older PT/OT/Chiro EMRs see 20–25 more visits per provider per month. -Revenue Growth & Coding Performance: Up to 20% increase in functional CPT code usage resulting in $6–9K per clinician per year in recaptured revenue, plus an average lift of 12 percentage points in functional CPT usage after transitioning to Prompt. -Clinician Experience & Retention: 45% fewer notes completed after hours, documentation completed one full day sooner on average, and many groups experience 35% lower provider churn. -Compliance & Risk Reduction: Real-time compliance scoring and documentation transparency. Clinics improve audit scores by 4 points within 90 days. -All-in-One Efficiency: Eliminates the need for multiple disconnected PT EMR systems, OT note-taking tools, chiropractic billing software, and other standalone platforms. Supports single-location clinics and multi-site organizations with scalable, modern infrastructure. ## Prompt Health Reviews ### 1. All-in-One Clinic Management with Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy D. | Co-Owner/Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Prompt Health?** The system brings together all clinic operations on a single platform, making management much more streamlined. We were able to bring billing back in-house. The reports generated offer precise data, and I have experienced little to no downtime throughout the workday. Prompt is consistently focused on enhancing the system’s efficiency and accessibility. Our onboarding specialist, Jami Swedick, was amazing and continues to be a priceless client success manager to us. **What do you dislike about Prompt Health?** Additional services are offered at an à la carte price, which limits our operational ability due to the financial challenge. I would prefer if all services were simply included with Prompt membership so we could optimize the robust system in its entirety. **What problems is Prompt Health solving and how is that benefiting you?** They are working on adjusting the scheduling grid to allow for a 20-minute time interval, as this would better align with our scheduling needs. Additionally, I appreciate the ongoing updates and improvements to the documentation templates, which help to reduce the time required for documentation. ### 2. Revolutionizes Clinic Efficiency for Therapists, Patients, Administrators, Billing, and Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney T. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Prompt Health?** Prompt Health is super compelling if you want a modern, efficient, AI-first EMR that reduces administrative burden and helps therapists focus more on care. Choose Prompt Health if: -You want very modern, AI-driven documentation to save therapist time. -You're committed to reducing admin staff workflow. -Automation is a big priority (billing, scheduling, plan-of-care compliance). -You have a small-to-medium clinic and want a system that helps scale efficiently. -You value strong customer support and a company that's perceived as responsive. **What do you dislike about Prompt Health?** There is nothing we regret about switching to utilizing Prompt. **What problems is Prompt Health solving and how is that benefiting you?** Revenue Leakage / Margin Compression Many clinics leave money on the table because of denials, inefficient billing, or poor documentation. Prompt helps reduce that. Their RCM (Revenue Cycle Management) service uses AI to flag coding or eligibility issues before claims go out, helping prevent denials, leading to faster reimbursements. Better documentation accuracy (with AI / coding support) helps improve collections. Administrative Complexity & Fragmented Tools Many practices use multiple disconnected systems (scheduling, billing, documentation, patient communication), which increases complexity, training burden, and risk of misalignment. Prompt consolidates these workflows in one platform: scheduling, documentation, billing, patient engagement, reporting, etc. This reduces the overhead of switching between systems and lowers the cognitive and operational burden on staff. Therapist Burnout / Documentation Time Therapists often spend hours outside clinic time finishing notes. Prompt’s AI-powered documentation (intake auto-population, ambient listening, smart templates) drastically reduces the time needed to document. 94% of our clinicians finish notes during working hours, which helps with work-life balance. By minimizing admin burden, therapists can focus more on patient care rather than paperwork. Patient Drop-Off / Plan-of-Care Adherence Clinics lose patients when they don’t book follow-up visits, don’t adhere to their plan of care, or fall off. Prompt’s automation helps here. Features like online scheduling, automated reminders, smart waitlists, and eligibility tracking help keep patients engaged and committed. Their dashboard gives a “command center” view so clinic managers can proactively identify at-risk patients, underbooked cases, or authorization issues. Lack of Real-Time, Actionable Analytics Without good metrics, clinic leaders may make decisions based on outdated or disconnected data. Prompt provides dashboards and reporting that surface key business and operational KPIs: utilization, cancellations, authorization risk, billing performance, etc. This helps managers “manage objectively” rather than guess or rely on Excel exports. Cash Flow / Billing Efficiency Claims are pre-checked in real time for coding compliance, payer rules, and eligibility — reducing denials. Prompt’s RCM service doesn’t just “submit;” they follow up on denials, manage AR, and automate patient balance collection (text/email statements). Because billing is tightly integrated with EMR workflows, cash flow and collections can be smoother, faster, and more predictable. ### 3. Innovative EMR with Rapid Updates and Outstanding Client Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kallie S. | Director of Clinical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Prompt Health?** Prompt consistently challenges the standards that most other EMRs have come to accept as the norm. We are continually impressed by how frequently they release updates and introduce new features. Their strong connection with clients and dedication to advancing the profession remain central to their mission, and it shows in everything they do. **What do you dislike about Prompt Health?** Prompt offers a wide range of valuable features and frequent updates, which require a dedicated operations team to implement them promptly and maintain consistency in best practices given the pace of change. The client success representatives at Prompt have been outstanding in helping us stay focused and make steady progress toward this objective. **What problems is Prompt Health solving and how is that benefiting you?** The use of ambient scribe technology, AI-driven workflows, and seamless integrations with essential tools has helped reduce the administrative burden for both providers and front office teams. These features work well alongside the main product, enhancing overall efficiency. ### 4. Revolutionizing Rehab: Effortless, Innovative, and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Prompt Health?** The platform is incredibly easy to use, and the seamless integration across scheduling, documentation, billing, and reporting has elevated every part of our workflow. Prompt is powerful, intuitive, and constantly evolving. The frequent updates are thoughtful and innovative with features that show they’re not just keeping up with industry needs—they’re staying ahead of the curve. Prompt’s customer service is truly exceptional. Every interaction—whether through chat, phone, or email—has been responsive, knowledgeable, and genuinely invested in helping our clinic succeed. They listen, explain, implement, and consistently exceed expectations. Prompt has streamlined our operations, strengthened our team’s efficiency, and is helping to reduce the administrative burdens that plague our field. **What do you dislike about Prompt Health?** We’d love to see a native CRM built directly into Prompt—complete with Kanban boards for managing the entire intake funnel from lead to eval. Having this level of visibility and workflow tracking inside the EMR would eliminate the need for external tools and create a truly end-to-end operational solution. A streamlined mobile version designed specifically for quick, on-the-go documentation would be a game-changer for therapists who frequently move between treatment spaces and work in dynamic environments. **What problems is Prompt Health solving and how is that benefiting you?** By integrating scheduling, documentation, billing, and reporting into one intuitive platform, they’ve eliminated the need for multiple disconnected systems. Our team spends less time on admin and more time with patients. They’re also solving the problem of outdated EMRs. Prompt’s modern, constantly evolving design means better workflows, smarter automation, and features that truly match how rehab clinics operate. Their integrated billing tools have improved cash flow with faster clean claims and clearer revenue-cycle visibility. And their exceptional customer service solves the long-standing issue of EMR providers who don’t support their users—Prompt listens, responds quickly, and genuinely partners with us. ### 5. Intuitive Experience and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Owner, Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Prompt Health?** Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. **What do you dislike about Prompt Health?** The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. **What problems is Prompt Health solving and how is that benefiting you?** My operations have been really streamlined with their automations and AI features. Documentation is much easier than it's ever been, and I don't have the same issues with their AI sidekick tool that I used to have with separate softwares that ran in a separate chrome extension. Furthermore, my patients don't need to download an app to view their home programs nor online booking. It's pretty seamless! ### 6. Prompt is so easy and efficient, and it has maximized our revenue. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie A. | Owner, Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Prompt Health?** Everything is streamlined and automated. It made it easy for us to bring billing in-house and do it correctly. I also enjoy many of the integration features. When we first started using Prompt, I wasn't sure it would be worth the cost. Now, I've found that it paid for itself very quickly, and maximized our profits, as all of their integrations do as well. Their customer support is quick and efficient, and always eager to help. We use it for all of our documentation, billing, and reports. **What do you dislike about Prompt Health?** We have been with Prompt for over a year now and I have zero complaints about the program. **What problems is Prompt Health solving and how is that benefiting you?** Our small physical therapy clinic uses Prompt for every single thing we do. We use it for scheduling, documentation, billing, payments, and reports. Their integrations make my life much easier as the sole practice owner, because I do not have a lot of administrative time since I still see a full caseload of patients. Because we use Prompt, I rarely have to take my work home and I get to spend more time with my family. ### 7. Why not Prompt?! **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Prompt Health?** The transition from our previous EMR to Prompt was incredibly smooth, with the help of our customer success manager! (We love a checklist and consistent meetings). The online scheduling and waitlist features have been such a game changer for our practice. Provider schedules are staying at high capacity and we're continuing to hit great numbers month after month! Given all the automations the billing has to offer, we also made the decision to bring billing in house. The combination of an experienced and competent employee and the automation of billing was a "no brainer" for us. Our biller is able to process ~4k claims/month, while continuing to keep the percentage of closed claims at ~96%. I also love that I'm able to pull reports on anything and everything I could possibly want to see. We've integrated reports to both the admin and clinical aspects of the company! We can pull reports to look into what clinicians are billing, if we're charging and collecting PR at time of service, if clinicians are completing and billing visits in a timely manner, etc. Truly anything and everything our practice could need/want in order to continue to provide high quality care while staying profitable and continue to grow as a business! I also want to note that if there is anything that we have concerns about or think would be beneficial to other practices, we are encouraged to submit a request. **What do you dislike about Prompt Health?** Not a dislike, but would be more helpful if we could tailor waitlist requests to only be sent to those individuals who have not had an appt in the last 24hrs and do not have an appt scheduled in the next 24hrs. (Basically wanting to make sure patients are not being seen back to back days). **What problems is Prompt Health solving and how is that benefiting you?** N/A ### 8. The best PT EMR on the market...Hands Down!! **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Prompt Health?** It's tough to list all the positives and benefits of Prompt Health. The biggest fear for any business owner is change, so when I decided to transition to Prompt last year, we were expecting the worst with delays in reimbursement, staff hating me, the billing team pulling their hair out, etc. None of this happened!!! The Prompt transition team we had was awesome. Jami and her team were with us every step of the way...and continue to be today. My staff hasn't skipped a beat, and the billing and AR are better than ever expected. The AI integrations the Prompt has brought on have reduced documentation time dramatically, and the Prompt team is constantly bringing on more features. The only thing I question every day is why I didn't switch to Prompt sooner!! **What do you dislike about Prompt Health?** Only downside is why I didn't switch to Prompt sooner!! **What problems is Prompt Health solving and how is that benefiting you?** One stop shop EMR for PTs with best in class billing, AI integration, and documentation. ### 9. Prompt: A True Partner Driving Innovation, Care Delivery, and Growth **Rating:** 5.0/5.0 stars **Reviewed by:** LaRissa S. | Adjunct Faculty , Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Prompt Health?** Prompt’s front office workflows are both intuitive and efficient, helping to streamline the patient experience with features such as self-scheduling, point-of-care management, and waitlists. For our clinicians, the AI tools, particularly the ambient dictation, have significantly transformed documentation and boosted overall efficiency. **What do you dislike about Prompt Health?** I wouldn’t say there’s anything I truly dislike. There are a few areas of opportunity to further streamline billing workflows, but the Prompt team has been highly collaborative, working closely with our team and consistently delivering updates that make the platform better and more conducive to our needs and others. **What problems is Prompt Health solving and how is that benefiting you?** Prompt is helping us and the broader profession by serving as a strong voice for advocacy, value, and community education around physical therapy services. They work alongside us to break down barriers and make access to care easier for patients through their thoughtful technology solutions. Their platform has increased our efficiency by automating repetitive tasks that once required manual effort, allowing our team to dedicate more time to patient care and organizational growth. ### 10. AI-Powered Notes Revolutionize Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Prompt Health?** The ability to use AI in note creation has been a real game changer for our organization. It makes completing evals and progress notes significantly easier. Another positive is that they are continually improving the system to add new features which allows for improved documentation and patient management. **What do you dislike about Prompt Health?** There hasn't been anything significant so far. They seem very responsive with any concerns and issues. Our rep is Chase and he has been informative and available anytime that we have questions or concerns. **What problems is Prompt Health solving and how is that benefiting you?** Prompt has made documentation much easier with all of the AI integration features. They are working to better integrate AI for Compliance features as well which is one area where they might be less than some of the other systems that I've used previously. They also have a great system for patient management from what I've seen so far including POC compliance and visit tracking. They really make all systems integrate and useful! ### 11. Customer-Focused Features and Smart Automation Make Prompt Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Prompt Health?** Prompt is a solid product that has continued to develop since we began using it over a year ago. What I appreciate most are the customer-focused features, such as self-scheduling, automatic waitlisting, and electronic intake. Additionally, the AI-assisted processes in registration, clinical documentation, and billing have been particularly helpful. **What do you dislike about Prompt Health?** At first, the sheer number of features and options can feel overwhelming. **What problems is Prompt Health solving and how is that benefiting you?** The automated features, such as kiosks, self-scheduling, and automated scheduling, have helped decrease the workload for front-line registration and scheduling staff in the clinic. These tools have made the process more efficient by allowing patients to handle more tasks on their own. ### 12. Outstanding EMR and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Scott S. | VP of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Prompt Health?** Great EMR system, best reporting on the market, fantastic level of timely support, Prompt Plus features. Onboarding and transitions have been remarkably smooth with Prompt's guidance and support **What do you dislike about Prompt Health?** The RCM platform isn't the best in the market but Prompt has actively listened to customers and has been updating the RCM system over the past 13 months. Significantly improved and their road map for RCM should get it to where it needs to be in 2026 **What problems is Prompt Health solving and how is that benefiting you?** Advanced KPI/metric reporting, even down to the clinician level, ability to create custom reporting in BI. Improved billing and coding ### 13. Modern, Innovative, and Effortless Practice Management **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Chief Experience Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Prompt Health?** Prompt Health is the best practice management system we have used. The platform is modern, innovative, easy to use. It also offers functionality that positively impacts workflows and results in operational efficiency. Customer support process and team is fantastic! **What do you dislike about Prompt Health?** Very basic patient engagement functionality **What problems is Prompt Health solving and how is that benefiting you?** We have used Prompt Health for less than a year, and we have experienced efficiencies in front office workflows that will save money on staffing. In addition, the AI functions within Prompt EMR have lessened our therapists' documentation time, which results in better patient care and improved job satisfaction for our therapists. ### 14. Exceptional Onboarding and Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Prompt Health?** The customer service is top notch and the onboarding process made integration a breeze. It was easy to implement and our therapists love using the platform. They just do it right!!! **What do you dislike about Prompt Health?** Things change quickly but I think it's a result of their constant desire to improve. I'm hoping as they stabilize their growth it will yield a stable product without as many changing parts. **What problems is Prompt Health solving and how is that benefiting you?** Billing, Marketing, Front desk administration, Time of service collections, Scheduling ### 15. Prompt knows Rehab Health **Rating:** 5.0/5.0 stars **Reviewed by:** Julie R. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Prompt Health?** Prompt's team is wonderful and is always there to help. Beyond the onboarding, the support has been phenominal. Always have a response same day and eager to follow up and make sure everything worked out. The ability for all departments to be on one software and everything work together saves us so much time. Prompt is changing and adding new features that help free up everybody's time. Their training and knowledge base are filled with detailed descriptions. I have done many software implementations over the years, and Prompt hands down had our staff trained and ready to go day one. **What do you dislike about Prompt Health?** Currently the manually entering in insurance payments is a little daunting. I understand it, but there has got to be a better way to do it. I don't have too many that I have to do, but it does take longer than it should. **What problems is Prompt Health solving and how is that benefiting you?** Having the billing side and the clinic side work together. Patient's balances are available right away, instead of waiting for billing to update the clinic side with the information. The AI with the notes has been a game changer for our clinic. Either having it record your visit or dictate to it later allows the providers the ability to get notes done faster which in turns helps the clinic get paid faster. ### 16. User-Friendly Layout and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe T. | Practice Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Prompt Health?** I think the website’s layout is straightforward and user-friendly, making it easy to find what I need. I’ve also noticed that customer support responds quickly, which I really appreciate. **What do you dislike about Prompt Health?** It does require quite a few clicks, but I think we'll get used to it over time! :) **What problems is Prompt Health solving and how is that benefiting you?** It has been useful in allowing us to identify issues early on. ### 17. Always Evolving to Meet Customer Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Prompt Health?** Their willingness to evolve and serve their customer base **What do you dislike about Prompt Health?** AR roll forward has been an issue for us that has caused delays in our company wide audit and complaints from partners on inaccurate AR buckets reporting **What problems is Prompt Health solving and how is that benefiting you?** Innovative platform allowing patients to take control of their care and the automations improve business efficiency ### 18. Great All-in-One Tool for Managing Practices **Rating:** 5.0/5.0 stars **Reviewed by:** shubham c. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Prompt Health?** Prompt Health has a clean and modern interface that makes navigation very simple. I really like how scheduling, documentation, and billing are all connected, which saves a lot of time. The automation features reduce manual work and make day-to-day tasks much smoother. **What do you dislike about Prompt Health?** Some features take a little time to get used to, and occasional updates can cause minor slowdowns. It would be great to have more customization options in reporting and templates. Still, these are small issues compared to the overall benefits **What problems is Prompt Health solving and how is that benefiting you?** Prompt Health helps streamline scheduling, documentation, and billing all in one platform. It reduces administrative work, minimizes errors, and improves overall efficiency for our team. This allows us to save time and focus more on delivering quality patient care ### 19. A True Partner Beyond Just an EMR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Prompt Health?** They are a true partner not just an EMR platform. **What do you dislike about Prompt Health?** There isn't much to criticize. We genuinely enjoy using the platform, and it's great to see it continually getting better. **What problems is Prompt Health solving and how is that benefiting you?** Prompt has addressed several challenges in our practice, such as improving OTC and POC tracking, streamlining schedule management, enhancing staff engagement, and supporting timely and compliant documentation. It has also contributed to greater efficiency in our RCM processes. ### 20. Unreal Experience Since Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Abdel H. | PTA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Prompt Health?** I’ve been using Prompt EMR for the past few months, and I must say it has been a game-changer for our clinic’s daily operations. As a user with both administrative and clinical responsibilities, I find it incredibly intuitive and streamlined. The user interface is clean and easy to navigate, making data entry quicker and less error-prone. One of the standout features is its robust reporting system. The reports are customizable and allow for quick extraction of data, which has been invaluable for billing, compliance checks, and performance evaluations. Additionally, the integration with insurance billing systems has made claims submission smoother and more efficient, reducing the time spent on paperwork. **What do you dislike about Prompt Health?** Intense Onboarding Process -- But 100% Necessary **What problems is Prompt Health solving and how is that benefiting you?** Solves Inefficient Documentation Processes Reduces Revenue Leakage Due to Billing Errors ### 21. Hands down, best EMR for PT... **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Prompt Health?** Prompt is incredibly user friendly. I love that there are multiple ways to navigate the platform to get where you're going, so it really feels like a specialized experience. Extensive training resource library and a support team that is fire when you can't find what you're looking for. Claims processes are super easy to follow, love being able to fax directly out of the system, and a robust reporting system. Phenomenal EMR. **What do you dislike about Prompt Health?** The only downside of Prompt is that it isn't available to other specialties. This system has truly spoiled me. **What problems is Prompt Health solving and how is that benefiting you?** The note writing is straightforward. This is helpful to me as a biller because it makes it easier for my clinicians to get the claims to me and out the door. The claims process is super easy to follow, from start to finish. Prompt makes it very easy to see where my claim is at all times. The tags help me stay organized and prioritize my attention on different claims. Prompts robust reporting system allows me to really specialize the information I am providing to clinics to help their billing practices most consistent and highest reimbursing. ### 22. This has been the best EMR system I've used and everyone has been extremely supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Elvis S. | Owner / PT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Prompt Health?** The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. Justin Ferguson has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. **What do you dislike about Prompt Health?** The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. **What problems is Prompt Health solving and how is that benefiting you?** Prompt Health is addressing several key challenges in my practice. It streamlines the scheduling process for both new and returning patients, which prevents scheduling gaps and ensures a consistent flow of patients. The billing features are also very helpful, and overall, it's making my life easier. ### 23. Excellent EMR System with Outstanding Features! **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie T. | Medical Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Prompt Health?** Prompt EMR has been an absolute game-changer for our practice. One of the standout features is its attention to detail — everything from patient management to billing is thoughtfully designed to streamline operations. The user-friendly interface makes navigating the platform incredibly simple, even for those with no prior experience using Prompt. What I appreciate the most is how easy it is to learn the system. Prompt provides a comprehensive training database that is invaluable for onboarding new staff or expanding our knowledge of the platform. The training materials are clear, concise, and easy to follow, ensuring a smooth transition for any new user. Another impressive aspect of Prompt EMR is its sleek and modern design. Unlike many clunky and outdated EMR systems, Prompt feels fresh, intuitive, and visually appealing, making daily tasks far less cumbersome. Additionally, the system comes with plenty of powerful features and integrations that significantly enhance operational efficiency. From automating billing processes to streamlining patient management, Prompt helps save time and reduce manual errors, allowing us to focus more on patient care. A huge bonus is their built-in customer support chat/email system, which is by far one of the best customer service experiences I've had with an EMR. Their team is incredibly knowledgeable, friendly, and responsive — I usually receive a response within about two days, and they always provide clear, helpful solutions. It's reassuring to know that if we ever run into any issues, Prompt's support team is there to help without long wait times or frustrating runarounds. Overall, I highly recommend Prompt EMR to any healthcare practice looking for an efficient, modern, and easy-to-use system. It’s clear that Prompt was built with the end user in mind, and their continuous innovation and support make it a valuable asset to any practice. **What do you dislike about Prompt Health?** One of the few downsides we've encountered is the occasional platform outages, which, to be fair, is not uncommon for web-based EMR systems. While these outages can sometimes be inconvenient, what really stands out is how quickly Prompt's engineering team jumps on resolving the issue. In our experience, access to the platform has always been restored within the same day, minimizing any major disruptions to our workflow. Additionally, their customer support team is highly responsive and provides timely updates during these outages, which is greatly appreciated. **What problems is Prompt Health solving and how is that benefiting you?** Prompt Therapy really nails the end to end billing process. I have used other EMR systems that are clunky, hard to navigate, and hard to determine WHAT is happening at any given time with a claim. Prompt's sleek and easy to follow design really allows any one to be able to see where things are with their claims, and consequently, their money between their billing module and their highly developed reports module. ### 24. Revenue Cycle Director **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | Director of Revenue Cycle, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Prompt Health?** I really like the ability to customize apps, integrations and filtering within the different modules. This platform can be customized to fit the needs of any role within the clinical/Billing setting. The Reports in Prompt are an absolute game-changer, with data available for download in seconds vs. hours with other platforms. The intelligent use of tags and tasking within claims is so valuable for performing AR follow up and denial management! The Prompt support team is absolutely world class, the fact that unlimited support comes with your Prompt account is amazing, and everyone is so responsive and helpful! **What do you dislike about Prompt Health?** There are sometimes errors with integrations that are difficult to figure out. Some newer features take additional time to get the bugs out, but this is common with most software. **What problems is Prompt Health solving and how is that benefiting you?** An all-in-one EMR solution so we can house patient information, perform treatments and manage billing all in one platform! And the added bonus of dashboard analytics and reporting built in just makes this platform the best in the industry! ### 25. Prompt is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Vilma K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** One of my favorite things is the ability to send paperwork to patients prior to their first session; it helps the therapists and the front desk, plus the patient is happy they can jump straight into their session once they arrive. The billing module is great and very concise and easy to use, even as a first time user. The waitlist is also a great feature, having a list of names pop up as soon as there is a cancellation helps keep our schedule full. **What do you dislike about Prompt Health?** When scheduling multiple appointments for either a patient or "other/personal" block, I don't like that once it's been set, each appointment can only be edited individually as opposed to as a whole. **What problems is Prompt Health solving and how is that benefiting you?** It's helping solve the chaos of the office. Instead of taking time booking each patient in person, we're able to send booking links straight to them via text and they can schedule out for weeks. Instead of having a new patient come in an handing them a 10 sheet packet of paperwork, they're able to fill it out on their phones or computers beforehand. Less stress upon arrival, plus the admins and therapists are fully informed on the patient and case. ### 26. EMR Superstar **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** Prompt really has the solutions for all of your EMR woes. I felt so comfortable with the implementation because they sent me an extremely thorough outline with deadlines and clear instructions. Everyone on the team gets extensive training with the best training videos of all time! The product itself is so sleek and responsive and they have really thought of every single thing you need to run an efficient practice, from the front desk to the therapist to the biller. No longer do I have to suffer by moving from one software to another, everything is contained in one mighty ecosystem. This saves so much time and effort when you're in your system all day, every day. But the number one best feature is absolutely their customer service. Every single person on their team really cares about making sure that you have a good experience and that the product is working for you. When we were doing our implementation and our onboarding, Nolan was absolutely instrumental in making sure that that we were set up for success. We brought billing in house for the first time and Justin empowered us with all of the knowledge to run this part of our business with clarity and efficiency but also really took time to learn and understand our policies and practices so that we could tailor our Prompt experience to what truly works for us. Even though I know Justin has lots of clients and responsibilities he will make sure that you feel like you are his priority and find that solution for you, no matter how tiny your issue is in the grand scope of things. Our collection rate has improved so much in such a short time. If I have any issues at all I know I can get an answer so quickly and they will make sure everything is resolved in a timely fashion AND with good humor and kindness. Our clients love all of the new features that are constantly being rolled out, and I know if I have an idea someone on the Prompt team will listen to me and try to make it happen. Prompt integrates with so many products that it really makes our lives as a practice so much easier. I'm so thankful every day that we made the switch. **What do you dislike about Prompt Health?** It's so niche but I wish that there was more contrast in the green for the paid claims in billing. Also I wish the dashboard for reporting had some more data up front as opposed to always having to drive into an excel doc, but that's just me being lazy. Also Prompt is a little more expensive but honestly it's worth it! **What problems is Prompt Health solving and how is that benefiting you?** Prompt is solving the issues that we had with our last EMR being clunky and unreliable; if there's an outage it's almost always resolved within 15 minutes, as opposed to our last platform where it would be out for hours at a time. I love having everything on one seamless platform so that everything is faster, from taking payments to scheduling appointments to submitting claims. ### 27. EMR System is user friendly, and the staff is pleasant and quick to respond with any questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie G. | Biller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Prompt Health?** What I like best about Prompt is the ongoing growing. Prompt continues to do updates in their system, to make it as easy as possible to grow with the system, as things are always changing. Prompt continues to change and provide videos on how to keep up with the industry. This also allows for a sense of ease for customers like myself, that they are keeping up with the industry. **What do you dislike about Prompt Health?** Unfortunately, with a positive, there is a negative. With the industry always changing and Prompt keeping up with these changes, there are many videos with updates. The videos can become tedious but without these videos, we wouldn't know how to utilize the system to its full potential. So with that being said, it's still a positive. Also, it would be extremely helpful if there was a calculator that automatically showed the difference, when making payments to differen't DOS, when collecting payments. **What problems is Prompt Health solving and how is that benefiting you?** Prompt has never not helped with a problem. Even if it is not their specific area, they will either find someone to answer the question or direct you where you need to go to find the answer. You are never sent on your way to solve the problem yourself. ### 28. Prompt Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Practice Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Prompt Health?** Prompt customer service is very responsive and aware of when an issue is occurring. They are quick to respond and help find solutions when needed. The system its self is very easy to navigate and the ease of access is beneficial. I enjoy the reporting features and the different features to make scheduling appointments easy. The reporting feature is very useful and easy to use as well. **What do you dislike about Prompt Health?** Prompt updates are very frequent and tend to bring an issue with the system once the update is complete. I find that the system will go offline more often than not, this typically happens after an update. **What problems is Prompt Health solving and how is that benefiting you?** I would not say helping with problems - But, more of allowing the ease of access and ease of navigation to make a work day easier. From a clinical standpoint, they are helping with making note taking easier and faster for the providers. ### 29. Best EMR on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | COO for my clinics / Co-owner and President of consulting business, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Prompt Health?** I love the ease of use. The user interface and features allow for a very forgiving system and one that makes all admin/clinic process more efficient/effective. It has live reports and creates a kind of transparency that no other EMR possess. Prompt allows owners and management to see their clinics health in a way that is very objective, making business decisions easier and more accrurate. **What do you dislike about Prompt Health?** To be honest it is difficult to find someting I truly "dislike". I think there are some features I would like to see put in place, however, Prompt is always adapting and I know many of those features are coming shortly down the road. **What problems is Prompt Health solving and how is that benefiting you?** It solved just about all problems that existed. Mainly on our billing side of operations as well as administration. It does this for all of our consulting clients as well. Prompt allows us as consultants to diagnosis their issue quickly and then put in an action plan to correct it. With many other EMRs it is a guessing game as to what is actually going wrong when you aren't hitting the correct KPIs. Prompt takes away the mystery. ### 30. Prompt has been an incredible asset for our company and our patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Prompt Health?** Prompt has been an incredible asset for our company and our patients. It has streamlined documentation for our PTs, allowed us to build our own home exercise library, and provided significant, valuable patient feedback, all within the same system! Patients also love it, as they can easily schedule online and access us conveniently. The Prompt support staff is always available, responds quickly, and is extremely helpful. I would highly recommend Prompt to any practice looking to become more efficient, successful, and create a happier experience for both staff and patients! **What do you dislike about Prompt Health?** I honesyly cannot think of how Prompt isn't useful.. it is a great system that is up to date with the best technology and efficiency. **What problems is Prompt Health solving and how is that benefiting you?** Making documentation fast! ### 31. Game Changer For Our Clinic **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Prompt Health?** We love how streamline and transparent Prompt is from Intake all the way through a case to Billing and Closing out a visit. The online intake forms are easy and useful and have created efficiencies when starting new cases and evals. Writing notes is quicker and easier for our therapists. The integrated billing has been a game changer, it is extremely easy to submit claims and then get clear responses and take action to collect patient balances or troubleshoot any claim issues. Prompt has saved us time and made us more revenue almost immediately upon switching. The customer support is exceptional, they are extremely responsive and helpful. **What do you dislike about Prompt Health?** We have found very few negatives with this platform. **What problems is Prompt Health solving and how is that benefiting you?** It has benefited the running out of PT clinic in every area. Easier patient intakes, faster note taking, improved claim submission. It also provides the best reporting we have encountered which is helping us with transparency and decision making in growing our practice. The customer support is exceptional, they respond to any questions almost immediately with helpful answers and fixes to any issues that come up. ### 32. PROMPT IS EXACTLY THAT PROMPT **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Prompt Health?** Prompt Support team. They are diligent, confident, and always accurate with the information they provide. It is wonderful to have access to real people who care about helping you. **What do you dislike about Prompt Health?** The billing module isn't the strongest aspect, but I appreciate that they are always working to make it better. **What problems is Prompt Health solving and how is that benefiting you?** There is so much that prompt support handles, from reporting to daily operations. We simply don't have enough time to cover everything it does. ### 33. Slick, gets better by the day **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Prompt Health?** They are constantly adding more features and integrations. I primarily use it on the administration side, i do not have a background or history using Healthcare softwares. Super intuitive UI and customer support is excellent and fast! If you lean into prompt and grow into the tool you will be developing a tech forward practice and your team and patients will love you for it. **What do you dislike about Prompt Health?** Nothing bad at this time. If i had to be critical there are alot of short cuts you can learn to get the same pages & info, hard to keep track of them. I wish it had a way to keep track of MD's and marketing touch points on them but that is more of a CRM feature. **What problems is Prompt Health solving and how is that benefiting you?** The tool is so good, one admin can handle the work of two. Working with outsourced billers is easy with all the features for collaboration. Integrates with best in bread tools RTM, patient reminders, revenue share comp plans, too many to list but from owner/operator level its a platform i am growing into. the more successful the practice the more features I will layer in through prompt. Customizable intake paperwork was awesome for us to streamline patient intake. ### 34. User friendly for a new clinic, sustainable features to allow for rapid growth **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Owner/PT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Prompt Health?** Prompt's documentation features make it easy to create templates that accelerate note writing. The templates also make onboarding very easy for new clinicians. Automation of NPS surveys and google reviews allowed our clinic to quickly get great google reviews and help us grow. **What do you dislike about Prompt Health?** Reports take a bit to understand. I need to refine my own practices to better leverage the platform. **What problems is Prompt Health solving and how is that benefiting you?** Ease of revenue cycle management, driven by AI features and an expert team to help a new practice grow. This allows the clinicians to focus on treating patients and not worrying about authorization/billing practices. Quick tasks from this team make remediation to documentation quick and easy. ### 35. User Friendly System **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia D. | Practice Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Prompt Health?** The system is very easy to use and quick for new staff to learn. Has great features that allows for a seamless daily workflow. The customer support is always willing to help and is very responsive. **What do you dislike about Prompt Health?** Sometimes after a system update there is a lag the next day but it usually resolved pretty quickly. **What problems is Prompt Health solving and how is that benefiting you?** Prompt recently added a feature to be able to access a download history. This has saved me time when trying to remember what reports I already ran and where I found them. ### 36. BEST DECISION EVER TO SWITCH! **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy L. | Director of Office Managers / Workers' Comp Liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** I love the payment system best in Prompt! It takes the guess work out of owed payments and makes transactions smooth and fool proof. I love that patients see their balances on the kiosk and typically pay them right at the time they notice the balance! This takes the awkwardness out of the conversations the front desk have on a daily basis. Overall I have been extremely happy with the transition to Prompt from WebPT once we got though the growing pains. I am grateful for the team at Prompt as they have also been so helpful throughout! **What do you dislike about Prompt Health?** These are all minor issues and they do not change my mind of Prompt being a fantastic addition to our company. Authorizations can be a little rough especially when claims attach to the wrong authorization and create eligibility concerns. I believe our offices will find a work around for this issue. Aside from that, not being able to do FLR surveys post check in can be difficult to navigate especially if they pre-check in. Last issue is the way that the files are split when doing PT and OT. It is hard to differentiate the daily notes and re-evals while in the files. Otherwise EVERYTHING IS GREAT AND I AM SO HAPPY WE SWITCHED! **What problems is Prompt Health solving and how is that benefiting you?** Not quite sure. ### 37. A great platform backed by an incredible team. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Prompt Health?** The software is great and getting better with frequent updates to quality of life features. What makes Prompt exceptional is the team behind it. Transitioning between EMRs is never easy, but ours was well informed and prepared becasue the the support we got from our dedicated onboarding coaches. We not only transitioned EMR's, but we had also taken the oppertunity to bring billing back in house. Prompt's dedicated billing transition team helped us make this as smooth as possible. **What do you dislike about Prompt Health?** Prompt is continually updating features, which requires a bit of catch up and review every month or so. It sometimes takes a few updates for the content to get integrated into the standard Prompt U modules. **What problems is Prompt Health solving and how is that benefiting you?** Accurate reporting of clinical demographics and health. ### 38. Switching from Webpt to Prompt has made a huge difference in all our business processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Prompt Health?** The automation has reduced the therapist time to document in half compared to last EMR. The automation has reduced the work load on the front desk and billing and works to fill the cancellations automatically making business more profitable. The customer support is also amazing. Webpt average response time for a concern was 30 days. Prompt responds within a few hours. **What do you dislike about Prompt Health?** Due to so many options, it took a while in the beginning to program the software to my specific needs. But since then, the time saving tools have made all the difference. I now have time to eat lunch and not take work home. **What problems is Prompt Health solving and how is that benefiting you?** Fast automated billing that gets claims paid so that it can process and text the patient a balance within weeks. ### 39. Super intuitive and constantly evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Prompt Health?** I came in as a complete novice to any kind of EMR. Prompt was super easy to learn with their helpful videos. There are short cuts built in everywhere to make all aspects of the job easier. They are also constantly evolving and taking suggestions to make it even more efficient and user friendly. Any questions are quickly answered by customer support. **What do you dislike about Prompt Health?** The only downside is that you do need to keep up with the changes as they arise. However, Prompt helps with this by providing notes and videos. **What problems is Prompt Health solving and how is that benefiting you?** They are constantly using integrations and changes to their software to increase efficiency of everything from inputting new patients to billing. They work with our website to integrate scheduling and reviews as well. ### 40. Best Thing You Can Do For Your PT Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Prompt Health?** PROMPT is a great tool for any physical therapy practice to use. It makes scheduling and documenting easy. In regard to what our company does, it makes tracking the revenue cycle incredibly easy and efficient. **What do you dislike about Prompt Health?** Auto posting can be fickle at times so we try to shy away from using that to make sure our posting is 100% accurate. **What problems is Prompt Health solving and how is that benefiting you?** PROMPT allows clinicians to document faster, the front desk staff to keep track of patients and billing staff to track down claims and get paid faster. ### 41. Prompt Review **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Billing Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** Prompt Customer Service always goes above and beyond to help us figure things out. That made the integration so much easier also. The software itself is helpful by applying out payments and showing us what needs attention. **What do you dislike about Prompt Health?** There isn't really anything to dislike about Prompt. **What problems is Prompt Health solving and how is that benefiting you?** Prompt alerts us to claims that are rejected by the payer right away and that is a huge help to get problems fixed asap. They also show the patient's real time balances due which helps our collections revenue. ### 42. Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** How responsive the support team is in regards to questions with billing, patients and software bugs. **What do you dislike about Prompt Health?** That there isn't an email blast feature to reach a great number of our patients without having to export an excel spreadsheet and then pasting into separate emails. **What problems is Prompt Health solving and how is that benefiting you?** We are able to do our own billing and postings in a way that is more efficient than previously. We are able to act on claims faster and obtain faster payment since switching to Prompt. ### 43. Excellent onboarding and help with transitioning from old EMR! **Rating:** 5.0/5.0 stars **Reviewed by:** William H. | Owner and Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Prompt Health?** customer service is second to none. They respond to emails very fast! After the initial transition, all note writing is now much faster. **What do you dislike about Prompt Health?** It does get pricey when you do some of the add ons such as Plus, Kiosk, etc. **What problems is Prompt Health solving and how is that benefiting you?** More efficient and easier billing integration, compared to WebPT. They also have very helpful features that allow us to try to fill empty appointment slots. ### 44. Wonderful and user-friendly EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Jennylyn M. | Medical Biller Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Prompt Health?** Prompt is the EMR tools which every biller dreamt off. This EMR is very user-friendly and easy to understand. It makes our work so much easier. **What do you dislike about Prompt Health?** So far prompt is very useful and has been a wonderful companion in by billing work. **What problems is Prompt Health solving and how is that benefiting you?** Prompt has been wonderful and it benefits a lot when it comes to easy billing and tracking of EOB ### 45. Most Efficient EMR **Rating:** 5.0/5.0 stars **Reviewed by:** Jody B. | Revenue Cycle Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** The best thing about Prompt is their support team. Not only will they help you trouble shoot issued in a timely manner they listen what can be improved. They are constantly updated and expanding the platform **What do you dislike about Prompt Health?** I have worked in the platform for over a year. The issues that I had with it when I first aren't an issue anymore. They listen and constantly make enhancements. **What problems is Prompt Health solving and how is that benefiting you?** Enhancing the platform ### 46. Billing With Prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Prompt Health?** The interface is extremely easy to navigate. Prompt Support is efficient and informative. The videos in Prompt University have been very helpful when onboarding and implementing new clinics and staff members. **What do you dislike about Prompt Health?** We seem to continuously have issues after Prompt updates are implemented which can be frustrating. **What problems is Prompt Health solving and how is that benefiting you?** The interface for posting payments is very straightforward and easy to understand. Having the ability to tag and comment on claims has been an invaluable resource for payment posting and tracking. Being able to fax correspondence within Prompt rather than an outside system is very helpful and convenient. ### 47. Prompt makes every effort to offer education and help that is superior to rest. **Rating:** 5.0/5.0 stars **Reviewed by:** Bambi A. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Prompt Health?** The knowledge base to find answers to any need you have. **What do you dislike about Prompt Health?** I would enjoy it more if it offered clinics the ability to check eligibility in the software **What problems is Prompt Health solving and how is that benefiting you?** Prompt is great to cut down on the paper aspect of billing. allowing the Insurance ERAs to drop right in for easy posting and follow up. ### 48. Easiest EMR I've Worked So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Insurance Verification/Prior Authorization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Prompt Health?** Prompt is the easiest EMR I have ever used. **What do you dislike about Prompt Health?** The thing I dislike the most is the amount of updates that are performed because we know that with an update, Prompt will 9/10 have an outage shortly after. **What problems is Prompt Health solving and how is that benefiting you?** I'm not sure that this question applies to me as an individual. ### 49. Can't miss with Prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Prompt Health?** Although the transition was not easy, we have all been very happy with the move from our old EMR to Prompt! **What do you dislike about Prompt Health?** Not too much. The reporting is very robust. Sometimes a bit overwhelming but if you can't find a report that they have, I would be shocked! **What problems is Prompt Health solving and how is that benefiting you?** Speed and efficiencies in all facets of our company from billing, scheduling and documentation ### 50. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Prompt Health?** What I like most about Prompt is that, it's easy to use and runs smoothly. **What do you dislike about Prompt Health?** I do dislike the task section, I wish we had the ability to tag someone and comment. **What problems is Prompt Health solving and how is that benefiting you?** Prompt is working on the Billing Enhancements, and it can help with the turnround time with the claims. - [View Prompt Health pricing details and edition comparison](https://www.g2.com/products/prompt-health/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+06%3A06%3A59+-0500&secure%5Bsession_id%5D=40891b4c-bfcc-45ec-b2a8-010f4132bc85&secure%5Btoken%5D=6a22db56efaa6b36f1fc5bb3b114a057489d4b567044b6edb265f861343cc53f&format=llm_user) ## Prompt Health Integrations - [CardConnect](https://www.g2.com/products/cardconnect/reviews) - [Fax App](https://www.g2.com/products/fax-app/reviews) - [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) - [FOTO](https://www.g2.com/products/foto/reviews) - [Kno2](https://www.g2.com/products/kno2/reviews) - [Practice Intel](https://www.g2.com/products/practice-intel/reviews) - [Sidekick](https://www.g2.com/products/prompt-therapy-solutions-sidekick/reviews) - [SideKick AI](https://www.g2.com/products/sidekick-ai-2024-08-25/reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) ## Top Prompt Health Alternatives - [WebPT](https://www.g2.com/products/webpt/reviews) - 4.4/5.0 (159 reviews) - [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) - 4.2/5.0 (116 reviews) - [SPRY](https://www.g2.com/products/spry-spry/reviews) - 4.6/5.0 (76 reviews)