[ ProMana... Reviews ](https://www.g2.com/products/promanage/reviews) [ ProMana... Reviews ](https://www.g2.com/products/promanage/reviews) # ProManage Features ##### ## Consumer Intelligence (4) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (8) Review Monitoring Automatically monitor and receive alerts for any new online reviews Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Template Management Create, save, and re-purpose templates for emails, forms, etc. SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Negative Feedback Management Identify, track, and respond to negative feedback Keyword Tracking Track and monitor a specific set of keywords Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Integration (3) Import Provide tools to import data to a third-party marketplace Export Provide tools to export data from a third-party marketplace APIs Deliver APIs for integration with third-party marketplaces Show More ##### ## Store Management (2) Localization Ability to manage multiple stores in different languages and currencies Marketplaces Allows users to manage multiple stores on third-party marketplaces Show More ##### ## Listing Management (4) Network Directory Ability to submit location data to a wide variety of digital services Data Aggregators Ability to submit location data to major aggregators Duplicate Monitoring Consistently monitors search engines and directories and removes duplicate listings Optimization Offers the ability to enhance listings with menus, photos, videos, or other rich data Show More ##### ## Performance (2) Real-Time Updates Changes to location data are synced across listings immediately and in real time Analytics Provides data or insights into listing performance and engagement Show More ##### ## Local Search Optimization (16) Rank Tracking Monitor and report on ranking in local search results Online Listings Report on local citations and distribute accurate listing data to directories and search engines Google My Business Optimize or automate content for Google My Business Reputation Management Monitor online reviews and brand reputation Dashboards and Reporting Provide insights and data visualizations from a comprehensive dashboard Web Traffic Reporting Collect and analyze traffic data about website visitors Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Click Tracking Track the amount of clicks on individual products to measure campaign results Pageview Tracking Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Advertising Management Manage advertising space and its sales within your network or publication Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Link Management Monitoring and organizing references from a webpage to external sites and internal pages Listing Management Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Reviews Management Track and monitor reviews of products or services Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (9) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Online Reputation Management (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data CRM Integration Integration with third-party CRM systems Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Agentic AI - Online Marketplace Optimization Tools (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Additional Functionality (62) AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Geo Rankings Discover the ranking of business based on location-specific keywords at the zip level Landing Pages/Web Forms Create landing pages or online forms designed to capture new leads and prospects Localization Automation Adapt content to display differently based on viewer location Bounce Rate Analysis Report on email bounce rate statistics Keyword Research Tools Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns SEO Audit Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines Campaign Analytics Track and interpret campaign performance metrics Generative AI Use AI to generate content in the form of text, images, videos, etc. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Backlink Monitoring Discover the total number of backlinks, referring domains, and referring IPs going to a domain Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multi-Language Manage and support multiple languages Third-Party Integration Addition of necessary external data, applications, tools, or features Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Multi-Location Manage and support multiple locations White Label Ability that lets users rebrand the software to make it look like their own Hashtag Tracking Track the usage of certain hashtags Review Sharing Share internal and external reviews on social media platforms Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Predictive Analytics Predict future data based on historical data sets Customer Advocacy Encourage your customers to promote your company by providing materials, tools, and reward programs Automated Responses Automatic reply functionality for incoming messages Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Employee Advocacy Enables employees to promote their company by supplying them with materials, tools, and reward programs Widgets An extended application or connector that enables users to perform additional services with their current set of tools Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Scoring Automatically calculate score after the assessment API Application programming interface that allows for integration with other systems/databases Customizable Reports Alter the layout and content of reports Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Fields Customize data fields to support various needs and use cases Review Request Allows businesses to request reviews from their customers Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Customer Surveys Tool to send questionnaires to customers to gauge feedback Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History View messages sent by both parties during the chat conversation Language Detection Identify different languages Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Lead Capture Automatically identify and save contact information of potential customers Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Natural Language Processing Process and analyze human language in text or audio form Multi-Language Manage and support multiple languages For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Automated Responses Automatic reply functionality for incoming messages Customer Support Provide online support for your customers through live chat or help desk functionality Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Query Suggestions See options for potential search queries within the system Transfers/Routing Transfer queries and organize messages between agents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Canned Responses Shortcuts for inputting frequently used messages AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,202) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush") Semrush 4.4/5(4,024) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/promanage/competitors/alternatives) ProManage Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image") Reputation 4.5/5(2,469) [ Compare Now ](https://www.g2.com/compare/promanage-vs-reputation) ##### Categories on G2 [ Chatbots ](https://www.g2.com/categories/chatbots)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Local SEO ](https://www.g2.com/categories/local-seo) [ Local Listing Management ](https://www.g2.com/categories/local-listing-management)[ Multi-Location Marketing Platforms ](https://www.g2.com/categories/multi-location-marketing-platforms)[ Online Marketplace Optimization Tools ](https://www.g2.com/categories/online-marketplace-optimization-tools) Show More ##### Explore More [ Best AI agents for reducing manual workload in operations ](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-reducing-manual-workload-in-operations)[ Which lifestyle spending account platforms are most reliable based on reviews from benefits administrators reporting stable performance and minimal downtime? 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