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Prokeep Reviews & Product Details

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq

Seller

Prokeep

Languages Supported

English, French, Spanish

Product Description

The Prokeep Order Engine is a front-of-house platform that helps distributors take more orders and get more orders by bringing customer communication, order automation, and branch and marketing outreach all together in one workspace.

Overview by

Kevin O'Sullivan

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

20 months

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Top-Rated Alternatives

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Prokeep Media

Prokeep Demo - Transforming customer communication so distributors can win more business.

Secure your position as a market leader by delivering the most requested customer experience, optimizing efficiency, and driving revenue growth at scale.

Prokeep Demo - In-app screenshot of Contractor-Distributor text message thread

In-app screenshot of a contractor-distributor text message thread.

Prokeep Reviews (30)

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Verified User in Construction

Small-Business (50 or fewer emp.)

8/18/2023

"Works excellent and easy"

5/5

What do you like best about Prokeep?

Our customers can send information easier and faster through a text vs a email where they could spell the wrong email address. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

If you receive a text and dont close the thread, you can miss a order the next day because it doesnt flash like you have a new message when it first comes through. Review collected by and hosted on G2.com.

ROBERT S.

Enterprise (> 1000 emp.)

8/17/2023

"ProKeep helps me to receive pictures and communicate with our customer with ease."

5/5

What do you like best about Prokeep?

being able to go back and look at conversation history Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

searching for contacts can be difficult at times Review collected by and hosted on G2.com.

ANGEL R.

Small-Business (50 or fewer emp.)

8/17/2023

"INTERACTION"

4/5

What do you like best about Prokeep?

THIS IS A GREAT INTER ACTIVE SYSTEM THAT SAVES TIME Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

MASS TEXTING IS A PROBLEM IT WOULD BE GOOD TO HAVE A FOLDER THAT I CAN SELECT AND HAVE ALL CONTACTS IN THERE AND SELECT AND SEND A MASS TEXED TO THEM Review collected by and hosted on G2.com.

Alicia C.

Small-Business (50 or fewer emp.)

8/17/2023

"Great for when customers need to send images or do not have great phone service for calls, etc."

4.5/5

What do you like best about Prokeep?

Not having to give out personal cell phone numbers for a customer to send an image. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

I have not used the app enough yet to have any complaints. Review collected by and hosted on G2.com.

Gregory P.

Sales Professional

Small-Business (50 or fewer emp.)

8/17/2023

"Phenomenal. Easy to use, very effective. I wish we had it sooner!"

5/5

What do you like best about Prokeep?

It is very easy to use for my staff and my customers. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Nothing, this is a great product that works well. Review collected by and hosted on G2.com.

Dorothy M.

Small-Business (50 or fewer emp.)

8/17/2023

"Showroom sales"

2.5/5

What do you like best about Prokeep?

not having to give out my personal phone number Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

it logs me out every day i wish i would just leave me longed in Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

8/17/2023

"Great messaging"

3.5/5

What do you like best about Prokeep?

Fast delivery when messaging a fellow co-worker Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Can't press enter to send message. Please fix! Review collected by and hosted on G2.com.

John B.

Mid-Market (51-1000 emp.)

8/17/2023

"Very user friendly."

5/5

What do you like best about Prokeep?

The ability to let customers text me direct to prokeep. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Sometimes, it goes down and interupts my customers from reaching me. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

8/17/2023

"LOV"

5/5

What do you like best about Prokeep?

Pictures to the branch. Plus other things that are added. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Lack of marketing presence to the electrical industry to reach our customers. Review collected by and hosted on G2.com.

Khaja Imranuddin S.

Proposal Specialist

Small-Business (50 or fewer emp.)

1/6/2022

"Prokeep for Sales Team"

5/5

What do you like best about Prokeep?

It helps us save time and maintain effective communication with clients. Which also maintains the history of communication for future references without blaming anyone. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

They Don't provide 24/7 Live Technical Support which creates some communication gaps between internal and external communication. Review collected by and hosted on G2.com.

Recommendations to others considering Prokeep:

An easier way to maintain communication with customers and teams considering both privacy. Very cost-effective helps a lot in distribution sector for frequent communication. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

It helps our Customers to solve privacy issues and connect with our team without compromising the privacy of our customers. They can share their queries or issues with our teams for proper solutions. Review collected by and hosted on G2.com.