--- title: Prokeep Reviews meta_title: 'Prokeep Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Prokeep works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 30 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Prokeep Reviews **Vendor:** Prokeep **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About Prokeep Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq ## Prokeep Pros & Cons **What users like:** - Users value the **effective communication** capabilities of Prokeep, enabling prompt, streamlined interactions with their sales team and clients. (11 reviews) - Users appreciate the **ease of use** of Prokeep, highlighting its convenience and efficiency for business communication. (11 reviews) - Users value the **simplicity and effectiveness** of Prokeep in facilitating quick communication and document sharing. (11 reviews) - Users appreciate the **easy communication** Prokeep offers, facilitating prompt interactions and document sharing with clients. (10 reviews) - Users value the **quick access to help** and the collaborative support Prokeep provides for tackling issues efficiently. (9 reviews) - Easy Sharing (5 reviews) - File Sharing (4 reviews) - Simple (4 reviews) - Convenience (3 reviews) - Automation (2 reviews) **What users dislike:** - Users experience **interruption of chat functionality** , leading to communication delays and inefficiencies in addressing customer needs. (7 reviews) - Users find the **limited texting features** of Prokeep frustrating, especially for mass messaging and message sending functions. (6 reviews) - Users find the lack of **mass texting features** frustrating, as it complicates communication and requires extra steps. (3 reviews) - Users experience **sending issues** with Prokeep, finding the process slow, cumbersome, and lacking compatibility with some services. (3 reviews) - Users find **mass texting cumbersome** , requiring tedious individual selections and slowing down the communication process. (3 reviews) - Contact Management (2 reviews) - Identification Issues (2 reviews) - Inadequate Response System (2 reviews) - Poor UX (2 reviews) - Status Issues (2 reviews) ## Prokeep Discussions - [What is Prokeep used for?](https://www.g2.com/discussions/what-is-prokeep-used-for) - [View Prokeep pricing details and edition comparison](https://www.g2.com/products/prokeep/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+00%3A14%3A58+-0500&secure%5Bsession_id%5D=b06bf575-6850-49bd-b567-7a008cc4dec0&secure%5Btoken%5D=c47e8904e05583c2b866fb12d2d007790909fc5b26e471f0a14e69b127a7d006&format=llm_user) ## Prokeep Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Prokeep Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - 4.6/5.0 (953 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews)