--- title: Prokeep Reviews meta_title: 'Prokeep Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Prokeep works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 30 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Prokeep Reviews **Vendor:** Prokeep **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 30 ## About Prokeep Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq ## Prokeep Pros & Cons **What users like:** - Users value the **effective communication** capabilities of Prokeep, enhancing interactions with the sales team and clients. (11 reviews) - Users love the **ease of use** of Prokeep, making it a convenient and efficient tool for business communication. (11 reviews) - Users value the **effortless messaging** of Prokeep, enhancing communication and streamlining interactions with clients. (11 reviews) - Users value the **easy communication** through text, enhancing prompt responses and improving customer interactions. (10 reviews) - Users value the **quick access to help** , enabling efficient problem-solving and seamless communication with their sales team. (9 reviews) - Easy Sharing (5 reviews) - File Sharing (4 reviews) - Simple (4 reviews) - Convenience (3 reviews) - Automation (2 reviews) **What users dislike:** - Users experience **frequent interruptions** in chat functionality, affecting customer communication and workflow efficiency. (7 reviews) - Users struggle with **limited texting features** , desiring options for mass texting and easier message sending. (6 reviews) - Users find the **missing features** of Prokeep frustrating, specifically for mass texting and responsiveness issues. (3 reviews) - Users face **sending issues** with Prokeep, finding the process cumbersome and inefficient for mass communication. (3 reviews) - Users find **mass texting inconvenient** due to cumbersome opt-in requirements and slow message broadcasting processes. (3 reviews) - Contact Management (2 reviews) - Identification Issues (2 reviews) - Inadequate Response System (2 reviews) - Poor UX (2 reviews) - Status Issues (2 reviews) ## Prokeep Discussions - [What is Prokeep used for?](https://www.g2.com/discussions/what-is-prokeep-used-for) - [View Prokeep pricing details and edition comparison](https://www.g2.com/products/prokeep/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+12%3A56%3A14+-0500&secure%5Bsession_id%5D=13e010fb-bbf0-4f4d-b83c-2405966156c4&secure%5Btoken%5D=5d08ab8241bf3f882908cffe7ce9741b397c7607c025ec77a758122a53518923&format=llm_user) ## Prokeep Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Prokeep Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - 4.6/5.0 (952 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews)