# Prokeep Reviews
**Vendor:** Prokeep  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 30
## About Prokeep
Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq



## Prokeep Pros & Cons
**What users like:**

- Users value the **efficient communication** features of Prokeep, enhancing customer interactions and response times. (11 reviews)
- Users appreciate the **ease of use** of Prokeep, praising its convenience and seamless integration with other applications. (11 reviews)
- Users praise the **effective messaging system** of Prokeep, enabling swift communication and document sharing with clients. (11 reviews)
- Users value the **easy communication** through Prokeep, facilitating quick connections with customers via text and multimedia. (10 reviews)
- Users appreciate Prokeep for its **quick access to help** , enhancing communication and efficiency for drivers and clients. (9 reviews)
- Easy Sharing (5 reviews)
- File Sharing (4 reviews)
- Simple (4 reviews)
- Convenience (3 reviews)
- Automation (2 reviews)

**What users dislike:**

- Users report occasional **disconnects and delays** in chat functionality, impacting communication with customers and team coordination. (7 reviews)
- Users are frustrated by the **limited texting features** , especially the lack of mass texting options and pressing enter to send. (6 reviews)
- Users find **missing features** like mass texting and easy reply options to be a significant hindrance in Prokeep. (3 reviews)
- Users experience **sending issues** with Prokeep, finding the process slow and cumbersome for broadcasting messages. (3 reviews)
- Users face **SMS issues** due to cumbersome mass texting processes that hinder effective communication with customers. (3 reviews)
- Contact Management (2 reviews)
- Identification Issues (2 reviews)
- Inadequate Response System (2 reviews)
- Poor UX (2 reviews)
- Status Issues (2 reviews)


## Prokeep Discussions
  - [What is Prokeep used for?](https://www.g2.com/discussions/what-is-prokeep-used-for)

- [View Prokeep pricing details and edition comparison](https://www.g2.com/products/prokeep/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-29+15%3A20%3A00+-0500&secure%5Bsession_id%5D=99426fdb-4c8b-46b3-b257-ece4cbb14f7f&secure%5Btoken%5D=46bb554b4dd20e1ddbfbd889f6a5ee9715f828503b88b0d9d06d2fdf98ab4414&format=llm_user)

## Prokeep Features
**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Analysis**
- Application Attribution
- Campaign Analysis
- Uninstall Tracking
- Custom Dashboards

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Campaigns**
- Proximity Marketing
- Push Notifications
- Bulk SMS
- Two-Way Text Messaging
- Email Campaigns
- Audience Segmentation

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Engagement**
- Coupons and Promotions

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Optimization
- Integrations - Mobile Marketing
- Internationalization

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Mobile Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

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