--- title: Prokeep Reviews meta\_title: 'Prokeep Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Prokeep works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Prokeep Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Prokeep but has limited features. Are you part of the Prokeep team? [Upgrade your plan](https://my.g2.com/prokeep/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq * * * Seller [Prokeep](https://www.g2.com/sellers/prokeep) Discussions [Prokeep Community](https://www.g2.com/products/prokeep/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Kevin O'Sullivan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/prokeep/pricing) ## Top-Rated Alternatives [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Text Request](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Text Request") Text Request 4.6/5(961) ](https://www.g2.com/products/text-request/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/prokeep/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) ZS Zachary S. Small-Business (50 or fewer emp.) 8/17/2023 "Useful tool for office team to communicate via text." 5/5 What do you like best about Prokeep? It allows us to have a platform to reach our entire sales team via text. Specifically it is very useful when needing to ID product or understand application. Many customers are not tech savy and the texting is easier for them. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Sometimes when I or a team member claims a conversation, it does not immediately show up as claimed. Resulting in multiple people working on the same thing, not sure why this happens. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? It assist in having an additional method for customers to reach out and receive a quick response. It also assist in getting pictures straight from the customer's phone as opposed to them having to send via e-mail or other methods. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 8/22/2023 "Prokeep has helped optimize and bolster our internal associates ability to help our customers." 5/5 What do you like best about Prokeep? Prokeep is very dynamic when it comes to feedback from their partners and implementing changes. The platform is constnatly improving, and their team is willing to work with us to overcome changing business dynamics to fit their platform. Review collected by and hosted on G2.com. What do you dislike about Prokeep? There really isn't anything we dislike about Prokeep. The team is good, and they are a good business partner for us. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Sharing resources is one of the main problems that Prokeep solves for us. We can leverage our associte expertise no matter where they are located, and allow our internal specialists to by dynamic when it comes to assisting customer. Another problem Prokeep solves for us is visibility into progress on customer requests. Knowing immediately who is working on a specific task, and what the correspondance has been to the customer or other associates allows for easy hand off. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Ken M. Mid-Market (51-1000 emp.) 8/17/2023 "Great Software Essential for Our Business" 5/5 What do you like best about Prokeep? The ability to communicate to Our clients in an exepidte manner , allows [Us] to react to thier needs promptly. While allowing tranfer of documents and pictures Review collected by and hosted on G2.com. What do you dislike about Prokeep? No dislikes.We have been using Prokeep for several years , [We] havent found any dislikes ,at all! Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Our clients are typically out at construction sites with no access to computers , so Prokeep allows texting and file tranfers to them in a timly manner from Our office PC's As well at receiving instant photos from them. These communications can be reviewed and tranfered , via the software to additional staff at Our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 8/17/2023 "Fast an easy tool" 4.5/5 What do you like best about Prokeep? Prokeep has graciously provided me with the remarkable capability to extend to my valued clients an expeditious and highly efficient avenue, thereby affording them the opportunity to promptly furnish me with comprehensive details and pertinent information pertaining to the specific products and services they are earnestly inquiring about. Review collected by and hosted on G2.com. What do you dislike about Prokeep? The thing I dont like about Prokeep is you have to go to the browser to reply messages maybe if i can do the inicial reply by email would be great. The feature of automatic response we aceptoing the thread. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Having a central inbox of text inquiries. This is helpful because a whole team can interect with the clientand offer a fast and acurrate response wich is in the end what the client wants. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Blaine M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blaine M.") BM Blaine M. WaterWorks / Sales Representative Small-Business (50 or fewer emp.) 8/17/2023 "It has been very helpful with the transfer of pictures and communicating with customers." 4.5/5 What do you like best about Prokeep? Picture sending and sending messeges that can be responded by the customer on their time. Not having to give out a personnal cell number is worth it. Review collected by and hosted on G2.com. What do you dislike about Prokeep? There isnt really a down side. It has been a very useful tool. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Sending pictures and files back and forth without requiring an email address. Review collected by and hosted on G2.com. Show More 10/17/2023 Current UserValidated ReviewerSource: Organic JS Jason S. Small-Business (50 or fewer emp.) 8/17/2023 "Prokeep helps the flow of information get across all employees." 4.5/5 What do you like best about Prokeep? Our drivers are able to keep moving throughout the day with very quick access to help and solutions. It is nice to see other peoples claim threads because we can have more than one person help tackle an issue. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Haven't personally experienced any issues with Prokeep so far. I would recommend it to any business that deals with deliveries or logistics to keep everybody on the same page. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Communcation is much smoother through all levels of our opertion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SG Scott G. Mid-Market (51-1000 emp.) 8/17/2023 "Prokeep makes communicating with my customer effortless." 5/5 What do you like best about Prokeep? It is extremely helpful when trouble shooting customer issues over the phone. Being able to immediately see pictures of what technicians are looking at is invaluable. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Not much. Being able to set up groups or classify people by branch of business would be helpful Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? We work in the HVAC-R industry and it is very helpful in keeping us in contact with our customers that are working in the field. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DB Don B. Mid-Market (51-1000 emp.) 10/18/2023 "Excellant communication/tool" 5/5 What do you like best about Prokeep? Amazing speed from support getting answers to questions I have had. The answers are explained in a way that even I can understand and take the necessary steps or begin to use a function. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Haven't run into one yet but Prokeep people keep listening so if I find one I know help is there. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Time management, when using Prokeep I can communicate with more people at one time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rusty T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rusty T.") RT Rusty T. Small-Business (50 or fewer emp.) 8/17/2023 "Has helped us grow our sale 10 fold!!!!" 5/5 What do you like best about Prokeep? Looking up pass threads and know it is there in case you need to pull it back up.Also the ability to look at pictures is a huge help. Review collected by and hosted on G2.com. What do you dislike about Prokeep? When you seach a name up some time you have to reset prokeep to get it to show up. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Less time on the phone and can muilt tasking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 4/4/2023 "Very useful for our customers to be able to text our landline!" 5/5 What do you like best about Prokeep? It provides an easy way for our customers to contact us without having to call into the main line and talk with a salesperson. It also allows our customers to be able to send pictures and other media to our sales team instead of trying to explain over the phone. Review collected by and hosted on G2.com. What do you dislike about Prokeep? The only downside is that the numbers don't cooperate with all phone service providers. Microsoft Teams doesn't integrate with ProKeep so we have an issue whenever we are setting up new branches. I know its hard to get Microsoft to cooperate though so I'm not holding it against them. We have a workaround that has seemed to work for us. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? We have customers who want to let us know they are on their way to the branch to pickup their order without having to wait for someone to pickup on the main line. This has also allowed our customers to send us pictures of the items they're in need of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/prokeep/pricing) ##### ##### Prokeep Features Channels Multi-Channel Coverage Open Listening Physical Media Design Communications Strategy Development Create Content Personalization Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/prokeep/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is DualEntry actually worth it as education finance software for Assistant Controllers at higher education institutions based on user reviews?](https://www.g2.com/discussions/is-dualentry-actually-worth-it-as-education-finance-software-for-assistant-controllers-at-higher-education-institutions-based-on-user-reviews)[Best anti-money laundering software for fintech](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[What's the most effective AR training simulator software for onboarding new employees?](https://www.g2.com/discussions/what-s-the-most-effective-ar-training-simulator-software-for-onboarding-new-employees) [Which equity management platform lets non-finance employees understand their vesting schedules without complex implementation?](https://www.g2.com/discussions/which-equity-management-platform-lets-non-finance-employees-understand-their-vesting-schedules-without-complex-implementation)[What PLM platforms work for a manufacturing company with over 500 employees that needs something more structured than shared drives but less complex than SAP?](https://www.g2.com/discussions/what-plm-platforms-work-for-a-manufacturing-company-with-over-500-employees-that-needs-something-more-structured-than-shared-drives-but-less-complex-than-sap%20)[Pros and Cons Details](https://www.g2.com/products/prokeep/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)