--- title: Prokeep Reviews meta\_title: 'Prokeep Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Prokeep works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Prokeep Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Prokeep but has limited features. Are you part of the Prokeep team? [Upgrade your plan](https://my.g2.com/prokeep/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq * * * Seller [Prokeep](https://www.g2.com/sellers/prokeep) Discussions [Prokeep Community](https://www.g2.com/products/prokeep/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Kevin O'Sullivan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/prokeep/pricing) ## Top-Rated Alternatives [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Text Request](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Text Request") Text Request 4.6/5(961) ](https://www.g2.com/products/text-request/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/prokeep/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) KW Kayla W. Website manager/social media Small-Business (50 or fewer emp.) 10/15/2024 "Great communication tool" 4/5 What do you like best about Prokeep? Helpful when communicating with customers. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Mass text requirements to opt in are difficult. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? contacting customers when equipment is ready. Contacting customers to relay sales & promotions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DL David L. Mid-Market (51-1000 emp.) 8/17/2023 "ProKeep is a great supplement to our customer engagement activities." 4/5 What do you like best about Prokeep? ProKeep allows us to proactively engage our customers with timely information about events, promotions, training opportunites and product offerings. It provides a means to send technical information and quotes directly to their phones. Review collected by and hosted on G2.com. What do you dislike about Prokeep? Broadcasting a text message to many different customers is a slow and clumsy process, even with a template. Each phone number has to be selected separately, the template assigned and then sent. Each individual text message then has to be closed out individually. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? ProKeep gives us an alternate means to engage our customers. It is easy for an email message to get lost in a mailbox, but text messages provide instant visibility for our message. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Small-Business (50 or fewer emp.) 8/24/2023 "Really neat functions, needs a little work to refine its mechanics" 3.5/5 What do you like best about Prokeep? The simplicity of how it works and its raw functions are amazing. It easly works with other applictions to send both pictures and messages. Review collected by and hosted on G2.com. What do you dislike about Prokeep? I am personally not a big fan of all the icons for the different functions. I prefer to be able to identify the functions by name. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? Less requirement of individual SMS use of personal phones for company buisness. Clearer and easier to read diagrams/pictures of parts and equipment along with easier customer notification really stands out. The ability to review what I or my manager has done and notified really helps me with doubling up on the work load. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin B.") KB Kevin B. Inside Sales Representative Mid-Market (51-1000 emp.) 8/17/2023 "A picture is worth a thousand words!" 4/5 What do you like best about Prokeep? Having an HVAC tech text a picture of an equipment nameplate eliminates errors vs having the tech read it to you. He or you could make a mistake. Review collected by and hosted on G2.com. What do you dislike about Prokeep? There are none that I know of. It helps me from wasting time on unnecessary phone calls. Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? direct messaging between team members is a nice add on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AR ANGEL R. Small-Business (50 or fewer emp.) 8/17/2023 "INTERACTION" 4/5 What do you like best about Prokeep? THIS IS A GREAT INTER ACTIVE SYSTEM THAT SAVES TIME Review collected by and hosted on G2.com. What do you dislike about Prokeep? MASS TEXTING IS A PROBLEM IT WOULD BE GOOD TO HAVE A FOLDER THAT I CAN SELECT AND HAVE ALL CONTACTS IN THERE AND SELECT AND SEND A MASS TEXED TO THEM Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? THEY HAVE MADE IT VERY USER FREINDLY AND EASY TO USE Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 8/17/2023 "Great messaging" 3.5/5 What do you like best about Prokeep? Fast delivery when messaging a fellow co-worker Review collected by and hosted on G2.com. What do you dislike about Prokeep? Can't press enter to send message. Please fix! Review collected by and hosted on G2.com. What problems is Prokeep solving and how is that benefiting you? We no longer have to give out personal cell numbers for customers to send pictures of products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/prokeep/pricing) ##### ##### Prokeep Features Channels Multi-Channel Coverage Open Listening Physical Media Design Communications Strategy Development Create Content Personalization Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/prokeep/features) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended data science software for e-commerce](https://www.g2.com/discussions/what-s-the-recommended-data-science-software-for-e-commerce)[Which aviation MRO solutions implement faster setup without requiring specialized IT department support?](https://www.g2.com/discussions/which-aviation-mro-solutions-implement-faster-setup-without-requiring-specialized-it-department-support)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems) [Which Oracle Siebel resellers support Siebel modernisation and help organisations evaluate competitive CRM positioning before committing to long-term contracts?](https://www.g2.com/discussions/which-oracle-siebel-resellers-support-siebel-modernisation-and-help-organisations-evaluate-competitive-crm-positioning-before-committing-to-long-term-contracts)[What regulatory compliance and audit requirements should CSPs evaluate before committing to an IRCM platform?](https://www.g2.com/discussions/what-regulatory-compliance-and-audit-requirements-should-csps-evaluate-before-committing-to-an-ircm-platform)[Pros and Cons Details](https://www.g2.com/products/prokeep/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)