We recently transitioned from another project management platform and have been using Projectworks for a few months now. The onboarding experience was exceptional — Arisha, our onboarding contact, was fantastic. She was consistently responsive, incredibly helpful, and made the transition process seamless. The overall onboarding process is one of the best I’ve come across — thorough, supportive, and tailored to our needs.

Since moving onto the platform, we’ve been really impressed by several key aspects:

Help desk support has been outstanding. Every question or minor issue we’ve encountered during setup and early use has been addressed extremely quickly and effectively. The responsiveness and helpfulness of the support team have made all the difference in getting up to speed.

The flexibility and customisation options within the platform are exceptional. We've been able to tailor key areas to suit our workflows, and it's clear that the system is built to adapt to a wide range of use cases.

There are extensive reporting features, many of which we are still exploring. It's great to know there's so much available for tracking and insights as our use of the system evolves.

Overall, Projectworks has been a very positive change for our team. It’s a powerful, supportive, and flexible platform that’s made our project management more streamlined and insightful.

Nothing as yet. Concerns we had prior to transitioning have pretty well been addressed as we have explored all the features (and some of the upcoming integrations).

Forward resourcing and budgeting. Tracking staff utilisation. Communicating capacity with upper management. Basically a much better, flexible, and more intuitive than our previous platform.

real time visability of tracking and allocation of peopes time against projects.

We could see who was allocated to what, how much capacity they had on a day to day and week by week basis. This made the managing the pipeline of new work more transparent and collaborative.

Tracking real costs to the business of where peopel are spending time on fee based services and ensuring our cost recovery model is accurate has also been an added bonus.

There is'nt really much to dislike, its a very powerful all-in-one project management tool, which means all of your data and information is in one place. It takes a while to understand how everything links together, but the training covers this, and once you start using it, it starts to make sense. Its very logical.

Its solving all of our problems, we use it for project design and quoting through to project management and time writing for everyone, including leave applciations.

Projectworks saves us time processing month-end and gives us good insights.

Projectworks was easy to implement and is easy to use, and our team was up and running quickly.

We receive great customer support, and the team is very responsive.

We use Projectworks daily to manage our opportunities, projects and pipeline.

Inability to save views—We can view data in different ways, but we need to set it up every time we want to look at things differently.

Providing data insights without extracting and manipulating our data.