[ Progres... Reviews ](https://www.g2.com/products/progress-whatsup-gold/reviews) [ Progres... Reviews ](https://www.g2.com/products/progress-whatsup-gold/reviews) # Progress WhatsUp Gold Features ##### ## Logistics (3) Communication Eases cross-departmental communication. Scripting Allows creation of workflows using scripting languages. Workflows Offers drag and drop elements representing tasks and connections between them to create workflows Show More ##### ## Functionality (15) Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Anomaly Detection Constantly monitors activity related to user behavior and compares activity to benchmarked patterns. Network Visibility Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks. Scalability Provides features to allow scaling for large organizations. Monitoring - Deep Web Monitors select keywords on the deep web, which are non-indexed parts of the internet not available on the surface web. Monitoring - Dark Web Monitors select keywords on the dark areas of the web, which are only accessible via Tor and I2P, such as illicit marketplaces and dark forums. Analysis Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. Ticketing Integrates into ticketing or CRM platforms via API integrations. Simple Search Search through real-time and historical data without using technical query language. Centralized Dashboard Offers a centralized dashboard to monitor, collect, process, alert, analyse and search through data flagged by the software. Real-Time Alerts Enables real-time alerts and reporting through push notifications in a mobile app, email, or sms alerts. Show More ##### ## Management (13) Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Real-Time Data Receive data and information in real time Historical Trend Analysis Review data from past periods to reveal recurring tendencies Network Automation Automate how physical and virtual devices are configured, handled, tested, deployed, and operated inside a network. Network Traffic Analyzer Record and analyze the traffic on network. User Provisioning Ensure that only certain users have access to a system. Network Analytics Analyze network data to identify trends and patterns. Resource Maintenance Infrom user of upgrades and repairs to network resources. Network Provisioning Set up and configure network resources to make them accessible for authorized users, devices and servers Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Show More ##### ## Automation (4) Metadata Management Indexes metadata descriptions for easier searching and enhanced insights Artificial Intelligence & Machine Learning Facilitates Artificial Intelligence (AI) or Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis. Response Automation Reduces time spent remedying issues manually. Resolves common network security incidents quickly. Continuous Analysis Constantly monitors traffic and activity. Detects anomalies in functionality, user accessibility, traffic flows, and tampering. Show More ##### ## Incident Management (3) Incident Logs Information on each incident is stored in databases for user reference and analytics. Incident Alerts Gives alerts when incidents arise. Some responses may be automated, but users will still be informed. Incident Reporting Produces reports detailing trends and vulnerabilities related to their network and infrastructure. Show More ##### ## Visibility (3) Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies users with relevant information and anomalies in a timely manner. Reporting Creates reports outlining log activity and relevant metrics. Show More ##### ## Monitoring and Management (33) Automation Automatically allocates resources to address log anomalies. Real-Time Monitoring Constantly monitors logs to detect anomalies in real time. Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Automation Automatically allocates resources to optimize loads across servers. Performance Baseline Sets a standard performance baseline by which to compare live server activity. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) Immediate Alert Notification Ability of the monitoring software to immediately alert the user in case of any issue. Proactive Server Monitoring Software Deploys remedial actions proactively. If this measure fails, then the user is alerted. Generative AI Use AI to generate content in the form of text, images, videos, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Incident Management Manage and track all disruptions and incidents Patch Management Install software updates and bug fixes remotely Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Inventory Management Track and manage inventory levels to maintain proper supply Policy Management Create, manage, and track policies and procedures within an organization CPU Monitoring Monitor performance details involving CPU/memory utilization Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Real-Time Analytics Analyze and gain insights into data in real-time Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Email Monitoring Ability to oversee and optimize the operations of a mail server Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Workflow Management Create, design and manage workflows for repetitive tasks Data Storage Management Manage and store data in a database Credential Management Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Password Management Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Virtual Machine Monitoring Track and manage virtual machines (VMs) running on physical host machines Show More ##### ## Visibility (6) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Uptime Reporting Track the availability time for a designated network or website over a given period of time Customizable Dashboard Alter the layout and content of dashboards Web Traffic Reporting Collect and analyze traffic data about website visitors Real-Time Reporting Active reporting of data and metrics Show More ##### ## Analysis (4) Incident Reporting Produces reports detailing trends and vulnerabilities related to their network and infrastructur Network Visibility Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks. Metadata Enrichment Facilitates Artificial Intelligence (AI) such as Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis. Metadata Management Indexes metadata descriptions for easier searching and enhanced insight Show More ##### ## Response (7) Incident Alerts Gives alerts when incidents arise. Some responses may be automated, but users will still be informed. Response Orchestration Integrates additional security tools to automate security and incident response processes. Response Automation Reduces time spent remedying issues manually. Resolves common network security incidents quickly Dashboards and Visualization Incident Alerting Root Cause Analysis (RCA) Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Show More ##### ## Detection (3) Multi-Network Monitoring Provides monitoring capabilities for multiple networks at once. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Anomaly Detection Constantly monitors activity related to user behavior and compares activity to benchmarked patterns Show More ##### ## Monitoring (16) Performance Baselines Performance Analysis Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Multi-System Monitoring Generative AI Use AI to generate content in the form of text, images, videos, etc. Network Monitoring Monitor the performance of network resources, such as switches, routers, and servers. Network Discovery Automatically discover network assets. Network Asset Mapping Build map of network resources based on dependencies and connections. Activity Monitoring Track and report on everything that happens within the system or network Incident Mapping Track and visualize the location of incidents Data Mapping Track the management and flow of data throughout the organization On-Demand Mapping Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Location-Based Mapping Mapping model based on the geographic location of users Hierarchical Mapping Mapping model in which the network map is organized and visualized as a tree-like structure Visual Discovery Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Show More ##### ## Cloud environment support (2) Server Monitoring For Cloud Deployments Supports public, hybrid and private cloud environments. Software Scaling Software can scale as the enterprises adds more servers to their portfolio virtually. Show More ##### ## Support (5) Real-time alerting Notify user when network related error arise. Hybrid Infrastructure Support Supports cloud and LAN, including hybrid infrastructure API Integration Provide API and custom sensors for easy integration. Third-Party Integration Addition of necessary external data, applications, tools, or features Database Support Supports common databases such as MySQL and Oracle Show More ##### ## Security - Network Automation (4) Change Management Manages and tracks any change made to network settings. Security Automation Automates threat dectection, incident response and integrates with security information and event management (SIEM) systems. User Authentication and Authorization Controls access to automation features based on user roles and permissions. Monitoring and Alerts Monitors network performance and triggers alerts for anomalies. Show More ##### ## Monitoring - Network Monitoring (4) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (16) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Application Management Track, manage and store the applications of potential future members, customers or candidates Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Data Storage Management Manage and store data in a database Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Inventory Management Track and manage inventory levels to maintain proper supply Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Change Management Track and monitor efficient handling of all changes/transitions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## Agentic AI - Network Automation Tools (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Network Monitoring (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Application Performance Monitoring (APM) (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Network Management Tools (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Intrusion Prevention System System that monitors network traffic to prevent malicious activity. Intrusion Detection System Identify and alert about security breaches by third parties Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Server Monitoring (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Capacity Planning Determine and plan production capacity based on changing demands Show More ##### ## Services - Network Detection and Response (NDR) (1) Managed Services Offers managed network detection and response services. Show More ##### ## Additional Functionality (170) Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs Network Analysis Run tests on a network to find the root cause of network issues Network Resource Management Monitor and manage resource utilization for network infrastructure IT Asset Management Managing inventories and tracking changes to hardware and software configurations Policy Management Create, manage, and track policies and procedures within an organization Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Data Visualization Graphical representation of data Event Logs A chronological record of actions or occurrences within a network, software, or process Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Mobile Access Access software remotely via mobile devices Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Customizable Reports Alter the layout and content of reports Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Authentication Verify the identity of users/devices to enable secure access Secure Data Storage Securely stores data to prevent data loss or breaches Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic Backup Data is backed up automatically to prevent data loss Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Secure Login At least a username and password is required to access the system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Real-Time Updates Receive system updates as soon as any changes are made Scheduling Plan availability and assign specific time slots for tasks and resources API Application programming interface that allows for integration with other systems/databases Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Data Migration Move from one database to another, or upgrade the version of database software being used Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Activity Tracking Track and document all activities across devices, networks, and other systems Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Status Tracking Track the status over time for a request, process, asset, or transaction Customizable Reports Alter the layout and content of reports Alerts/Escalation System alerts about the need to escalate an issue or request Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Event Tracking Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Data Receive data and information in real time Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Bottleneck Identification Detect areas where test errors occur API Application programming interface that allows for integration with other systems/databases Uptime Reporting Track the availability time for a designated network or website over a given period of time Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Dashboard Creation Creation and customization of dashboards Data Import/Export Import and export data to and from software applications Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Issue Tracking Record and follow the progress of every issue Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization Arrange tasks based on the level of priority or urgency Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Real-Time Reporting Active reporting of data and metrics Application Management Track, manage and store the applications of potential future members, customers or candidates SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Incident Management Manage and track all disruptions and incidents Access Controls/Permissions Define levels of authorization for access to specific files or systems Status Tracking Track the status over time for a request, process, asset, or transaction Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Customizable Reports Alter the layout and content of reports Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Single Sign On Allow users to access multiple services after entering their login credentials once Workflow Management Create, design and manage workflows for repetitive tasks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Tracking Track and document all activities across devices, networks, and other systems Event Logs A chronological record of actions or occurrences within a network, software, or process Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share API Application programming interface that allows for integration with other systems/databases Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Event Logs A chronological record of actions or occurrences within a network, software, or process Customizable Reports Alter the layout and content of reports Web Traffic Reporting Collect and analyze traffic data about website visitors Downtime Tracking Track unplanned equipment or network failures Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Simple Network Management Protocol (SNMP) Internet standard protocol for collecting information about managed devices on a network Access Controls/Permissions Define levels of authorization for access to specific files or systems Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Network Mapping Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Vulnerability Scanning Discover patch statuses and vulnerabilities Virtualization Create a virtual version of operating systems, storage devices, or computer network resources Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Remote Access/Control Access work applications remotely, for when working away from the 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