Telerik's products and support are quite good. They have a large suite of controls that we use and when you engage their support, you don't have to wait too long for a response. They have extensive documentation, so it is relatively easy to get started and to add controls you may not have used in the past in an existing project. I really like the fact that their support often creates sample projects for you to test out their solution to your problem. Review collected by and hosted on G2.com.
Like most things, if you want something very out-of-the-box, it can be hit or miss. Sometimes, Telerik has the solution and engaging their support early-on has been very beneficial. Other times, it is a known issue or limitation, and you can tell it is not likely to be fixed in the near future. It is disappointing to get that news, but at least their support is very responsive and lets you know quite quickly. Sometimes they have a control that you find really useful but unfortunately it is not used by many and so does not get the attention you would like (in terms of making it better and easier to integrate into your project). Review collected by and hosted on G2.com.
