--- title: Progress ShareFile Reviews meta\_title: 'Progress ShareFile Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1541 reviews by the users' company size, role or industry to find out how Progress ShareFile works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1541 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Progress ShareFile Reviews & Product Details Visit Website Progress® ShareFile® AI-powered document collaboration platform is designed to help businesses run client work from start to finish—securely, efficiently and with less friction. Built for organizations that handle sensitive information—such as accounting, legal and financial services—ShareFile software goes beyond traditional file transfer tools to support a more connected, end-to-end client experience. From document collection and collaboration to approvals, e-signatures and secure storage, ShareFile unifies key stages of client work in a single, secure platform. With ShareFile, teams can securely share files, manage document workflows and collaborate with clients through branded client portals—while helping maintain visibility into documents, requests and client interactions. Instead of juggling disconnected tools, businesses can streamline processes, reduce manual work and create more consistent, professional client experiences. ShareFile combines secure file transfer, client portals, document workflow automation and e-signature capabilities into one solution, helping teams move work faster, while helping organizations manage sensitive data. Key capabilities include: • Secure file sharing and large file transfer with encrypted email and attachments • Client portals for structured, branded collaboration and document exchange • Document workflow automation for intake, approvals, onboarding and repeatable processes • Built-in e-signature, forms and approvals to help complete work without switching tools • AI-powered document automation, including intake, summarization and instant Q&A • Granular permissions, audit trails and governance controls to help improve visibility and support compliance efforts • Advanced security features, including encryption in transit and at rest, plus tools that support secure client interactions By unifying people, processes and data into a single platform, ShareFile helps reduce tool sprawl and enables teams to scale client work without increasing complexity. Benefits can include improved efficiency, more consistent client experiences and stronger operational outcomes. ShareFile is a modern alternative to legacy FTP systems and basic file-sharing tools—purpose-built to help organizations run client work end-to-end, improve client experiences and operate with greater confidence. * * * Product Website Progress ShareFile Seller [Progress Software](https://www.g2.com/sellers/progress-software) Discussions [Progress ShareFile Community](https://www.g2.com/products/progress-sharefile/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Show More ## Pricing Pricing provided by Progress ShareFile. ### FREE TRIAL Free Trial 1 Trial License [ View More Pricing Information ](https://www.g2.com/products/progress-sharefile/pricing) ## Progress ShareFile Integrations (5) What do users say about integrations? Verified by Progress ShareFile [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Progress Podio ](https://www.g2.com/products/progress-podio/reviews) Show More ![Dean S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean S.") DS Dean S. COO Small-Business (50 or fewer emp.) 7/17/2026 "Fradulent billing. Unauthorized $$$ charges. Bonehead "support"" 0/5 What do you like best about Progress ShareFile? Nothing. It used to be an okay service when it was created and managed by Citrix. Not anymore Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? This company does not have any moral or ethical principles or any common sense at all. It starts with me subscribing to the premium package at $85 per month on a monthly basis, month to month. I enter the credit card and get the access and start designing my company's branding. The next thing is I receive an invoice for $936, which is the annual subscription, which I never subscribed to. I start communicating with their support and I'm shocked to discover that their support neither cares nor even understands what the problem is. They all are sitting in Bangalore, India, where the time of people is worth zero. They say, "Well we reviewed your account and it looks like it was billed an annual subscription price." Well duh, I kind of know that but how did you dare to charge my card and issue a fraudulent invoice for an annual subscription when I only offered you $85 per month on a month-by-month basis? Then I escalated to their Legal and Sales department and it takes them a long time to even understand what the problem is. After long exchanges that lead nowhere, what it ends up being is that the India-based support sends me an email that we refunded your $936 and we also canceled your account. I spent a tremendous amount of time creating the branding and the look and feel for my clients. A tremendous amount of time, tremendous investment, and this is all lost. No apologies, no compensation offered, nothing. I've never worked with a company that is supposedly a publicly traded company with such a extreme incompetence, no common sense, no decency, no ethics. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? It is supposed to be solving the data room need but since they can't even onboard you, it's not benefiting me in any way, shape, or form. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pablo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo L.") PL Pablo L. Principal Enterprise Architect Mid-Market (51-1000 emp.) 11/13/2025 "Progress Support needs an overhaul" 0/5 What do you like best about Progress ShareFile? The product is good and has been good since before the acquisition. Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? Customer support since Progress acquisition is some of the worst within the industry. It's impossible to get a response from support, the partner programs team, or the account manager. I highly advise staying away from this company. As of today (November 13) we have been awaiting an answer to a question for over 2 months (September 11) and have been ignored entirely. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Secure file sharing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 10/30/2025 "Great for Collaboration, But Platform Needs Improvement" 0/5 What do you like best about Progress ShareFile? It allowed us to file share and collaborate with outside parties. Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? Poor customer service, poor tech support. Bugs went unresolved for months. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Sharefile was solving the problem of file sharing with outside vendors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 1/31/2024 "Worst customer support ever" 0/5 What do you like best about Progress ShareFile? Secure file saving and uploading, lots of APIs Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? Worst customer support I've ever received and changes to software without alerts, thanks "Jose M" Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Ease of document retention and secure sharing Review collected by and hosted on G2.com. Show More Response from Mitchell Drysdale of Progress ShareFile [Editedit](https://www.g2.com/survey_responses/progress-sharefile-review-9174903/official_response/edit) Hi there, I'm extremely sorry to hear that you had a poor customer support experience. I'd be happy to try and assist with what you reached out to support about if you're interested. Please reach out to me at mitchell.drysdale@sharefile.com. Current UserValidated ReviewerSource: Organic MW Martin W. IT Manager Mid-Market (51-1000 emp.) 9/24/2021 "Overall poor product for our license size of 70 users" 0.5/5 What do you like best about Progress ShareFile? We had just switched our 70 users from the nightmare with a cloud competitor, so ShareFile seemed a welcome change. Unlimited storage, free access to RightSignature e-signature, secure/encrypted email module for Outlook. What more could I want? The price started at $17.50 per user per month and hasn't changed in 4 years. I absolutely love their ShareFile Migration Tool for mass uploading files from our network to the cloud. It works flawlessly, and I use it regularly. This tool is a godsend because uploading more than a few files through the web browser or other tools is problematic. We've used it as an FTP server with great success. Employees can use FileZilla to retrieve or send files, and we've baked in FTP to some web apps that transfer directly to user folders. And the Request Files (file drop) is another amazing Outlook add-in tool. It allows me to email a link so that a recipient can open and just drop files into that ultimately show up in my ShareFile folder. Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? At the time I write this review, there are only 48% five star reviews and 34% four star. In my opinion, there is a reason reviews are so bad. My company has used ShareFile since 2017 before Citrix completely changed its business approach. Ah, the good old days when ShareFile was fast and support was easily accessible. - Very high latency to the ShareFile cloud, whether via browser or Citrix Files app. Takes many seconds or minutes to populate file folders - Navigating user folders in any web browser is painfully slow - Frequent outages (subscribe to their status.sharefile.com and you'll be aware of every outage, every freakin time) - Citrix Files app does not refresh content in a timely manner. Five or 20 minute wait times for content to refresh, sadly, is normal. - Slow sync using Citrix Files - Offline cache mode is problematic - Offshore support staff And we have 50M/50M dedicated fiber, so yeah, it's not our internet. The Sync tool works well, just like Dropbox's and other competitors. But ShareFile has not updated this tool since 2019 and it's slated for End of Life status in Dec 2021. https://www.citrix.com/blogs/2020/12/22/announcing-built-in-sync-to-citrix-files-migration Early on, there were two of many tools, Sync and Drive Mapper. Sync simply did what it's supposed to. The Drive Mapper was a live connection to cloud content, useful for directly accessing cloud folders instead of using the web browser. They got the bright idea to merge the two into Citrix Files using Offline Cache. Great idea, but its implementation sucks. Files are cached in some undisclosed location on your computer while you're at its mercy to sync whenever it wants. At a minimum, you must wait 2 minutes to sync even a tiny 10 Kb spreadsheet. At least the Sync tool, and even Dropbox sync, updates instantaneously. This means you've got a cloud version that's different from your local version. And if you have shared the folder with others, they also have different versions until 2, or 5, or 20 minutes elapses when the sync finally happens for everyone. We've even had workstations that NEVER sync changed files and the ShareFile support staff cannot resolve this. Then they switched to offshore tech support. At least for now the final technician is a native English speaker, but jumping through hoops to create a ticket with very nice, but non-native English speaking phone support is just frustrating. The language barrier is real. The combination of all these unresolved frustrations sounded the death knell for our time with ShareFile. We simply cannot survive all these unresolved issues and retain our sanity. Consequently, after a tumultuous 4-year relationship with ShareFile we've decided to go to a competitor. ShareFile just is not ready or reliable enough for heavy SMB business use. Review collected by and hosted on G2.com. Recommendations to others considering Progress ShareFile: It may work for you if you don't mind delayed file access, or just use it as a file dumping ground. But if you are one of those users who needs to open files quickly, and feel like you shouldn't have to wait 60-120 seconds for a file to open and view/edit then look to another product. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? We have cloud storage; that's been a plus. Another big help has been the ability to email encrypted (secure) files through Outlook. This can also be done through their web interface, but hands down using the Citrix Files for Outlook add-in is the bomb. It guarantees that only the original recipient(s) can read the secure message, as it cannot be forwarded. Review collected by and hosted on G2.com. Show More 3/24/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Maritime](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Maritime") AM Verified User in Maritime Small-Business (50 or fewer emp.) 6/21/2022 "Everything is toooooo complex" 1/5 What do you like best about Progress ShareFile? So may negatives hard to find positives only positive that comes to mind is that it works (more or less) Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? Support is difficult at best Simplifying any aspect of customer experience is fairly low on the list of priorities Sales people seem to make excuses when something does not work as expected. Review collected by and hosted on G2.com. Recommendations to others considering Progress ShareFile: For basic simple data sharing it works. the more complex the organization (number of users, etc.) the more difficult it is to support Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Central storage of company data files Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 12/30/2021 "Wow! Sharefile at the enterprise level is nothing short of horrible!" 0/5 What do you like best about Progress ShareFile? The best part about Sharefile is the ability to install a client on your PC and map everything to the s: drive Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? I dislike almost everything about it. I especially dislike them if you contract with their enterprise team. You have to call them to add a user every time unless you buy extras. Then they start sending you emails that say you haven't paid your bill even if your credit card is on file. You have to call support to resolve it. They send you a very painful payment process that you finally get through, and the next month they send the payment reminder again. So for every user you add, you start getting these emails every month about payment. What in the world? Also the helpdesk is in India which is fine except it's very very hard to understand their English. Very poorly done overall. I am cancelling and will use Sharepoint gong forward. Review collected by and hosted on G2.com. Recommendations to others considering Progress ShareFile: Use anything but Sharefile. Google Workspace and Drive are much better. Or use Sharepoint and sync your files. Also much better. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? File sharing and E-signature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alvin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvin Y.") AY Alvin Y. Real Estate Sales Manager & Revenue Manager Small-Business (50 or fewer emp.) 12/29/2021 "Atrocious Customer Service - Perhaps unless you are in USA" 0/5 What do you like best about Progress ShareFile? On the occasion it works, it works as a simple tool. Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? When you need help, you are always told to await a call back from the technical team. We have our account not able to log in after upgrading. Tried calling for support to resolve it. As of now, I have been waiting 2 weeks and even after phone calls to resolve it, keep getting the same useless advice from some India call center to await a callback from the technical team. Migrated to PandaDoc and now have support teams that resolve my issues within the day. Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Tried to get contracts signed online. Obviously this DID NOT work with RightSignature. Review collected by and hosted on G2.com. Show More 12/29/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/12/2022 "A well-known enterprise brand for cloud storage & collaboration" 0.5/5 What do you like best about Progress ShareFile? It has a ton of features compared to the other cloud storage platforms like Dropbox and ShareFile. Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? I'm not entirely sure how much it is (paid by my company), but I believe it's expensive and somewhat of an overkill for what I need. Review collected by and hosted on G2.com. Recommendations to others considering Progress ShareFile: try it and see for yourself Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? Storing and syncing files are what I mainly use it for. It's supposed to be secure and I never had a problem with security (but then, I never had issues with other cloud storage providers either). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 11/27/2019 "Overly stringent security settings makes this product hard to recommend over WeTransfer" 0.5/5 What do you like best about Progress ShareFile? The level of security - there's only a single link for a single person. It's harder to send the same file to multiple people especially if they want to receive the file in two different email addresses Review collected by and hosted on G2.com. What do you dislike about Progress ShareFile? The level of security makes it a pain to share files with other people. Many times, you'd end up asking whether the intended recipient was able to access and download the file from ShareFile or not and more often than not, the answer would be no Review collected by and hosted on G2.com. Recommendations to others considering Progress ShareFile: Don't. There are other alternatives for secure file sharing which are much more user-friendly Review collected by and hosted on G2.com. What problems is Progress ShareFile solving and how is that benefiting you? ShareFile was the only firm-approved file sharing solution available at that time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Progress ShareFile? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Progress ShareFile ](https://www.g2.com/products/progress-sharefile/discussions/new) ![Armend B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armend B.") AB Armend Binaku • Last activity almost 4 years ago Are there any tutorials on how to use the platform 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/are-there-any-tutorials-on-how-to-use-the-platform) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") G2 Verified User in Insurance • Last activity over 4 years ago Can you send more that one document in one email 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-you-send-more-that-one-document-in-one-email) [ View all Discussions ](https://www.g2.com/products/progress-sharefile/discuss) ## Pricing Options Pricing provided by Progress ShareFile. ### FREE TRIAL Free Trial 1 Trial License ### Advanced Starting at $16.50 3 users minimum, billed per user/month ### Premium Starting at $26.00 3 users minimum, billed per user/month [ View More Pricing Information ](https://www.g2.com/products/progress-sharefile/pricing) Progress ShareFile Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_790f5095f4e17577cead05669971b794/microsoft-onedrive-for-business.jpg "Product Avatar Image") Microsoft OneDrive 4.3/5(10,412) [ Compare Now ](https://www.g2.com/compare/microsoft-onedrive-for-business-vs-progress-sharefile) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image") Box 4.2/5(5,260) [ Compare Now ](https://www.g2.com/compare/box-vs-progress-sharefile) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint 4/5(8,980) [ Compare Now ](https://www.g2.com/compare/microsoft-sharepoint-vs-progress-sharefile) ##### ##### Progress ShareFile Features File Management Device Syncing Web Interface File Type Support Collaboration File following File Sharing Simultaneously Editing Administration User and Role Management Policies and Controls Device Management [ View More Features ](https://www.g2.com/products/progress-sharefile/features) ## Top-Rated Alternatives [ ![Box](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Box") Box 4.2/5(5,260) ](https://www.g2.com/products/box/reviews) [ ![DocSend](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DocSend") DocSend 4.6/5(590) ](https://www.g2.com/products/dropbox-docsend/reviews) [ ![Dropbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dropbox") Dropbox 4.4/5(31,415) ](https://www.g2.com/products/dropbox/reviews) [ View All Alternatives ](https://www.g2.com/products/progress-sharefile/competitors/alternatives) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[E-Signature](https://www.g2.com/categories/e-signature) [Workflow Management](https://www.g2.com/categories/workflow-management)[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[E-Signature](https://www.g2.com/categories/e-signature)[Enterprise Content Management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm)[File Transfer Protocol (FTP)](https://www.g2.com/categories/file-transfer-protocol-ftp)[Virtual Data Room (VDR)](https://www.g2.com/categories/virtual-data-room-vdr) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best GDPR and CCPA-compliant mobile marketing platform for apps with users in Europe and California?](https://www.g2.com/discussions/what-s-the-best-gdpr-and-ccpa-compliant-mobile-marketing-platform-for-apps-with-users-in-europe-and-california)[Which survey platforms are good for tracking NPS trends over time and flagging detractors so you can follow up with them?](https://www.g2.com/discussions/which-survey-platforms-are-good-for-tracking-nps-trends-over-time-and-flagging-detractors-so-you-can-follow-up-with-them)[Which cloud workload protection tools are actually good at cutting alert noise while still maintaining a security posture that can survive an audit?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-are-actually-good-at-cutting-alert-noise-while-still-maintaining-a-security-posture-that-can-survive-an-audit%20) [Best Virtual Event Platforms](https://www.g2.com/discussions/which-are-the-best-virtual-event-platforms-in-2025)[What's the best SAP provider for company software needs](https://www.g2.com/discussions/what-s-the-best-sap-provider-for-company-software-needs)[Pros and Cons Details](https://www.g2.com/products/progress-sharefile/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)