FO
Felippe O.
User Experience Designer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Centralizing feedback with this tool significantly improves product development"
4/5
What do you like best about Productboard?

Productboard is quite useful because it helps people to prioritize and sort the features of their product based on users’ feedback. It always does a good job of compiling feedbacks from different sources which are very useful for decision making. The prioritization matrix is very helpful when deciding what aspects should take precedence. Also its integration with Jira improves our runway by linking feedback to the development of tasks. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

A disadvantage of the Productboard is that the management of many comments causes a certain degree of overload in the system’s interface. This can slow down the process of organizing and prioritizing of requests. The reporting tools also have limited options in terms of customization and adaptation, therefore more often we have to adjust the data we receive to meet our needs, which slows down our work and increases the number of steps. Review collected by and hosted on G2.com.

JC
Jordan C.
Senior Product Manager
Food & Beverages
Small-Business (50 or fewer emp.)
"Super effective tool for managing product features"
4/5
What do you like best about Productboard?

The prominent strength of the Productboard is its extensive ability to address the product roadmaps and its priority. I like that it centralizes feedback received from multiple channels and this aspect has been of huge benefits to us. The integration with the Jira etc, as well as with the applications such as Slack guarantees that the tasks is going to be delivered and everyone will be informed. It has helped in improving our feasibility with regard to aligning product development with customer feedback as well as strategic direction. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

An issue with Productboard is that it has a complex navigation that may feel confusing to some users at first. Some of the features might be overwhelming due to the overwhelming presence of the options for different settings and parameters. Furthermore, although the software tools provided are robust, some of them are complex and require extra training or help to master, which affects our productivity when implementing the chosen software and training employees. Review collected by and hosted on G2.com.

GB
Garry B.
Senior UX Designer
Utilities
Small-Business (50 or fewer emp.)
"By centralizing users feedback we significantly improved decision making in our company"
4/5
What do you like best about Productboard?

In Productboard, I prefer feature prioritization where it is possible to prioritize in detail, knowing which product changes will have the greatest impact. The visual roadmap can be easily understood in relation to our development plans and made to show positive progress from where we want to be in the future. The advantages of consolidated user feedbacks mean that we are now in a position to make better decisions based on actual evidence. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

There are disadvantages in using Productboard, and one of these is that the prioritization based on the features can be a bit rigid and cannot easily change from one direction to another depending on the changes in market trends or needs. Also, the ‘visual roadmap’ can have too many items displayed and this clouds the important items which require attention at the present time. Occasionally, these factors have caused challenges in flexing our strategies and addressing the emphasis of our development. Review collected by and hosted on G2.com.

TE
Thomas E.
Senior Product Manager
Motion Pictures and Film
Small-Business (50 or fewer emp.)
"Great and reliable solution for organizing feedback and roadmapping"
4/5
What do you like best about Productboard?

From Productboard, I believe the best feature is in that it compiles feedbacks from different sources and prioritize them. It assists us to gather all input in one place and achieve a coherent understanding to build a product roadmap, which is very important for decision making. I also like its integration with Jira and Trello which helps me to always turn the feedback into actionable items really seamlessly and keeps my project management tidy. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

While using Productboard, it may become quite a bit on the clunky side because there are quite many features are included which could confuse users while they are getting introduced to the platform. Further, the use of tools may also pose problems where tool integration issues may at times interfere with our functioning. These challenges have sometimes impacted the performance of our team with regard to incorporating the software into normal work processes. Review collected by and hosted on G2.com.

AG
Arturo G.
Customer Success Manager
Human Resources
Small-Business (50 or fewer emp.)
"Super effective customer feedback management solution"
4/5
What do you like best about Productboard?

The feature of Productboard that I love is how it consolidates customer insights and how it assists us in making the right decisions regarding prioritizing features. It is easy to navigate, and this makes the arrangement of our tasks rather easy to manage. We have connected it with Jira, so the development team keeps up to date with our product roadmap. The features for pointing out the improvements and analyzing the outcomes have made the work much easier and adjusted product planning significantly. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

However, it can take some time to get used to Productboard since its interface is not intuitive at all. At first, which was rather annoying for our team, it took some time to use all its features comfortably. Also, it can be a bit expensive to implement especially for a small organization or a limited team of people. These problems have affected our efficiency during the onboarding stage and made the budget factor more important in decision making. Review collected by and hosted on G2.com.

OR
Owen R.
Senior Content Writer
Design
Small-Business (50 or fewer emp.)
"Powerful product roadmapping and customer insights"
4.5/5
What do you like best about Productboard?

Out of all the Productboard features, the one that I enjoy most is the Productboard product roadmap. It helps map out our product strategy and feature roadmap to make better decisions regarding users’ feedbacks and company goals. When used with Jira, it was quite easy to incorporate and helped to keep the development team on track with the vision for the product. Presumably, the possibility to use features such as customer information and prioritization has made our work more focused, as there is nothing superfluous among the available tools. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

Probably the biggest drawback of Productboard is that it has a high level of complexity, which may lead to difficulties when onboarded by a company. We spent quite a long time exploring all the possibilities of the program and using some of them decreased our productivity at first. Furthermore, the pricing may be slightly on the higher end for the smaller teams or startups. These have affected our efficiency especially on the onboarding process and yes it has been an issue in the funding conversations. Review collected by and hosted on G2.com.

JR
Juan R.
Customer experience manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Smooth feedback management and custom reports solution"
4/5
What do you like best about Productboard?

What I like the most about Productboard is that it easily connects with other tools such as Slack or Jira. This integration helps unify feedback and features in one location to make it easier to track and organize them. In terms of usability, the interface is rather clear, and the views and reports which can be customized have a great impact on the work of our team as they help in making strategic decisions and organizing the work flow. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

One of the primary drawbacks of this tool is that Productboard isn’t very user friendly as it has many features and options. The major early problem we faced was that it took time before new members in the team got acquainted with their roles and responsibilities, thereby slowing our efficiency. However, it is a bit slow at times and at some point integrates with some external tools which may cause data disparity sometimes. These factors have insisted little more time for rectification works and sometimes hamper the flow of work. Review collected by and hosted on G2.com.

JO
Janine O.
Product Marketing Manager
Construction
Small-Business (50 or fewer emp.)
"Great solution for prioritizing product roiadmaps"
4/5
What do you like best about Productboard?

The feature that I find most impressive about Productboard is how it helps in prioritizing and managing the product roadmaps. It is useful for pooling feedback from different sources and viewing them systematically. I also like the integration with our project management and CRM tools as it makes them all unified. Such integration has made it easy for us to manage our product development cycle and ensure that the direction we are taking product meets actual customer needs. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

The main issue that can be mentioned regarding Productboard is that the application becomes cluttered if one deals with extensive feedback and numerous tasks, and it becomes challenging to locate specific features easily. Also, integration abilities of the software, as a rule, are more or less beneficial, nonetheless, require changes and fine tuning. This has sometimes led to interuption and in some way delayed our process when linking up with other systems. Review collected by and hosted on G2.com.

ST
Simon T.
Chief of Product Success, UK & Europe
Mid-Market (51-1000 emp.)
"The go to solution for Product Roadmap"
5/5
What do you like best about Productboard?

The way insights and ideas can not just be be captured, that they can then be used to influence the roadmap through prioritisation activities, and all in a clean UI, just made it stand out from the crowd.

Then the link to/from a development tool like JIRA or ADO, provided a gateway to a true Product roadmap, by detaching from the feel of creating a delivery plan. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

To be honest, nothing comes to mind. The solution is so flexible, that whilst improvement re always needed to any platform, and Productboard are regularly making them, right now, this solution is very much on point. Review collected by and hosted on G2.com.

LM
Lara M.
Client services innovation lead
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Our product launches are more in tune with market needs"
4.5/5
What do you like best about Productboard?

Im really into how Productboard fosters collaboration. Its like a melting pot of ideas and feedback. When we all join forces and see how seamlessly it connects to our project tools its like adding fuel to the fire of our products performance. Also having all customer comments and market info in one place helps us get inside the minds of our users ultimately paving the way for our product innovation. Review collected by and hosted on G2.com.

What do you dislike about Productboard?

Productboard could definitely use more custom notifications. Updates can be a bit overwhelming sometimes. Being able to control the updates you receive whould help a lot. If you also could filter notifications it would prevent information overload and help you focus on the most important tasks. Review collected by and hosted on G2.com.