[ Product... Reviews ](https://www.g2.com/products/product-fruits/reviews) [ Product... Reviews ](https://www.g2.com/products/product-fruits/reviews) # Product Fruits Features ##### ## Self-Service Experience (4) Knowledge Base Provides a repository of information that can be used by those seeking support. Searchable Articles Makes articles in the knowledge base searchable on the web. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## User Analysis (4) Survey Implementation Allows you to deploy NPS surveys to users. Data Analysis Analyzes user survey responses and information in the application. Real-Time Data Receive data and information in real time Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## User Support (3) User Segmentation Organizes users into predefined groups and provides different responses based on group. Multi-Language Support Supports multiple languages. Behavior-responsive Messaging Provides responses based on user behavior and feedback. Show More ##### ## Walkthrough Type (2) Audio-visual Walkthroughs Supports audio and video-based walkthroughs. Text Bubble Walkthroughs Supports text bubble walkthroughs. Show More ##### ## Survey Management (7) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Mobile Survey Distribute a survey via mobile devices Site Intercept Survey Survey popup over a webpage to specific users based on their behavior Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Survey Customization (4) Question Branching Survey design technique that directs respondents to different questions based on their previous answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (9) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Presentation Tools Share and present designs Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Real-Time Data Receive data and information in real time Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Show More ##### ## Onboarding Setup (3) Workflows Provide customizable workflows for onboarding activities and tasks. Templates Include templates for onboarding project plans and documents. Checklists Generate checklists to monitor the prograss of onboarding projects. Show More ##### ## Project Tracking (8) Monitoring Track tasks, project, and dependencies using timeline views or GANTT charts. Resources Allocate resources to tasks and projects, and track their costs. Content Manage onboarding documents, training materials, and other content. Tasks Assign and track onboarding tasks to internal and external stakeholders. Optimization Identify trends and analysis that can be used to optimize onboarding. Kanban Board Visualization tool to organize and optimize tasks and track their status at every stage of workflow Goal Setting/Tracking Establish measurable goals and objectives and track their progress over a specific period of time Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Show More ##### ## Customer Engagement (6) Portal Provider a portal for customers and external users to collaborate and share documents. Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Branding Create white-label portals by customer, product, or project. Visibility Provide multiple levels of visibility accrosss all onboarding stages. Collaboration Allow internal and external users to collaborate without loging into the system. Customizable Branding Add customized logos and colors to align with company branding Show More ##### ## Generative AI (1) AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Platform Basics - Digital Adoption Platform (2) Integration Enables integration with web-based software, websites, or other software applications. Communications Provides cued prompts, messages, tooltips, notifications and branded tutorials. Show More ##### ## Analytics - Digital Adoption Platform (4) Analytics Manages user interactions and analyzes user behavior data within the software or application. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Real-Time Analytics Analyze and gain insights into data in real-time Show More ##### ## Functions - Digital Adoption Platform (3) Customer self-service Supports self-service features like troubleshooting, form completion, or knowledge base access. In-app guidance Provides in-app guidance on company-specific tools and workflows for onboarding. Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Show More ##### ## Agentic AI - Customer Self-Service (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Survey (4) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Dynamic Content Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Show More ##### ## Agentic AI - Digital Adoption Platform (4) Adaptive Learning Improves performance based on feedback and experience Asynchronous Learning Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Blended Learning Supports learning paths that combine in-person classes with online/virtual courses Self-paced Learning Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Show More ##### ## Additional Functionality (131) Single Sign On Allow users to access multiple services after entering their login credentials once Phone Polling Survey or poll in which voice broadcast recipients can communicate responses via the phone Online Polling Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Support Audio/Images/Video Allow media to be embedded in the question or answer options Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Data Visualization Graphical representation of data Survey/Poll Management Create and administer polls and surveys Generative AI Use AI to generate content in the form of text, images, videos, etc. Word Clouds Visual representations of words that give greater prominence to words that appear more frequently Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Fields Customize data fields to support various needs and use cases Template Management Create, save, and re-purpose templates for emails, forms, etc. Email Management Manage, store and organize emails within the system or via third-party apps Interactive Content Allow the audience to interact or engage with the content Q&A Management Allow users to collaborate and ask questions regarding folders and/or documents within the system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service API Application programming interface that allows for integration with other systems/databases Data Cleansing Removes data that is incomplete, inaccurate, or irrelevant from a dataset Email Marketing Create and send email blasts/campaigns Data Security Protect sensitive data for digital privacy Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations URL Customization Modifying a website's URL to enhance readability, branding, or campaign alignment Question Piping Integration of respondents' answers from previous survey questions into subsequent questions or text Offline Response Collection Practice of collecting data and responses for market research/surveys without an internet connection Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Data Import/Export Import and export data to and from software applications Response Validation Ensure the answer provided fits set parameters (numerical, positive number, etc.) Customer Segmentation Process of dividing customers into groups based on common characteristics Response Quotas Limit the number of participants with certain characteristics you want to complete the survey Multi-Language Manage and support multiple languages Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Email Reminders Reminders sent via email Gamification Games or game-like elements to track progress and reward accomplishments Randomization Randomize the displayed order of questions and answer options Commenting/Notes Leave comments and notes on documents for others to view API Application programming interface that allows for integration with other systems/databases Third-Party Integrations Set up connections to third-party platforms to improve business processes Task Management Create, manage and track all task activities and progression Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Time Tracking Measure and track time including hours worked and paid time off (PTO) Data Security Protect sensitive data for digital privacy Single Sign On Allow users to access multiple services after entering their login credentials once Activity Tracking Track and document all activities across devices, networks, and other systems Customizable Fields Customize data fields to support various needs and use cases Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Churn Management Identify customers at risk of migration and activate strategies to retain them Ad hoc Analysis Client Management Manage contact details and communication with clients Chat/Messaging Communicate using direct chat or messages within the system Forecasting Form predictions based on past and present data/trends Mobile Access Access software remotely via mobile devices Form Builder Adds a customizable form to the landing page, usually for the purposes of lead generation Surveys & Feedback Gauge satisfaction and receive information for improvement and success Revenue Management Monitor sales and make necessary adjustment in order to increase demand and revenue Onboarding Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Workflow Management Create, design and manage workflows for repetitive tasks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Calendar Management Track and manage schedules and meetings via an integrated calendar Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Client Database Electronic storage of stakeholder contact information Electronic Forms Digital forms that are shared and accessed online Gantt/Timeline View Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Client Tracking Track all company interactions with current clients To-Do List A digital list of items that need to be completed Document Management Store, manage, and track all electronic documents in a centralized location Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Tools Customer Segmentation Process of dividing customers into groups based on common characteristics Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Data Import/Export Import and export data to and from software applications Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Electronic Signature Digitally sign online documents Task Progress Tracking Track the status and progress of tasks Audit Trail A record of all activities within the system, including user access, changes made, etc. Reminders Timed notification for any upcoming task, deadline, appointment, or activity Online Payments Accept and process online payment transactions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Document Generation Custom forms to streamline repetitious aspects of a document Real-Time Data Receive data and information in real time CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Email Management Manage, store and organize emails within the system or via third-party apps Multi-Language Manage and support multiple languages Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Generative AI Use AI to generate content in the form of text, images, videos, etc. Workflow Management Create, design and manage workflows for repetitive tasks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Task Management Create, manage and track all task activities and progression Progress Tracking Reporting on how each user, task or process has advanced since its initiation Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges In-App Training Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Gamification Games or game-like elements to track progress and reward accomplishments Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Customizable Fields Customize data fields to support various needs and use cases Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Reports Alter the layout and content of reports Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Launch Management Content Library Centralized repository to store content and assets API Application programming interface that allows for integration with other systems/databases User Onboarding Guide new users to understand and become proficient in using a product or service Customizable Branding Add customized logos and colors to align with company branding Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Data Quality Control Establish guidelines about how much and what kind of data can be stored in the repository Data Import/Export Import and export data to and from software applications Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Self Service Tools Survey/Poll Management Create and administer polls and surveys Learning Management Organize and track educational activities Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Interactive Content Allow the audience to interact or engage with the content Activity Tracking Track and document all activities across devices, networks, and other systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Training Management Track employee/learner's progression through training programs Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Surveys & Feedback Gauge satisfaction and receive information for improvement and success Content Creation The ability to create unique content Show More ## Top-Rated Alternatives [ ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding") UserGuiding 4.7/5(772) ](https://www.g2.com/products/userguiding/reviews) [ ![Userpilot](https://images.g2crowd.com/uploads/product/hd_favicon/c91821dbb9e482073f733279827a3ae8/userpilot.svg "Userpilot") Userpilot 4.6/5(1,010) ](https://www.g2.com/products/userpilot/reviews) [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ View All Alternatives ](https://www.g2.com/products/product-fruits/competitors/alternatives) Product Fruits Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c9180a11b002dc2d36b5bb477559a5d5/userguiding.jpg "Product Avatar Image") UserGuiding 4.7/5(772) [ Compare Now ](https://www.g2.com/compare/product-fruits-vs-userguiding) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a05231e05260dd5a9a8b18882aa65da/userpilot.png "Product Avatar Image") Userpilot 4.6/5(1,010) [ Compare Now ](https://www.g2.com/compare/product-fruits-vs-userpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-product-fruits) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Survey](https://www.g2.com/categories/survey)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Quote-to-Cash solutions do revenue operations and finance teams actually find reliable for processing high deal volumes without errors accumulating over time?](https://www.g2.com/discussions/which-quote-to-cash-solutions-do-revenue-operations-and-finance-teams-actually-find-reliable-for-processing-high-deal-volumes-without-errors-accumulating-over-time)[What's the most recommended partner relationship management software](https://www.g2.com/discussions/what-s-the-most-recommended-partner-relationship-management-software)[Which IRCM solutions support usage-based billing and service monetization for telecommunications providers?](https://www.g2.com/discussions/which-ircm-solutions-support-usage-based-billing-and-service-monetization-for-telecommunications-providers) [Top-rated platforms for secure document creation](https://www.g2.com/discussions/what-are-the-top-rated-platforms-for-secure-document-creation)[Top analytics tools for marketing strategy](https://www.g2.com/discussions/top-analytics-tools-for-marketing-strategy)[Pros and Cons Details](https://www.g2.com/products/product-fruits/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)