Product Fruits has proven to be a mature solution for automated customer adoption and customer success management. After using it for about a year, we have found that it meets all of our requirements so far. The platform is continuously being improved as well. Additionally, their customer service is excellent, with human agents available across a wide range of time zones who are able to resolve any configuration challenges we encounter. Review collected by and hosted on G2.com.

In the beginning, the tour editor could be somewhat challenging to use. I am now looking forward to the release of the new editor soon. Review collected by and hosted on G2.com.

I appreciate the simplicity and flexibility of Product Fruits. It makes it possible for us to quickly build tooltips, tours, and announcements without relying heavily on developers. This tool significantly helps in enhancing user adoption and reducing confusion without a lot of development effort. We find it effective for onboarding new users, guiding them through core features, and communicating product updates using tooltips, tours, and in-app messages. Review collected by and hosted on G2.com.

There are times when customization feels slightly limited for very complex use cases, and initial setup can take some time to fully understand all features. More advanced styling, behavior-based targeting, and segmentation would help for complex use cases. Setup could be streamlined with better templates, presets, and guided configuration during onboarding. Review collected by and hosted on G2.com.

The breadth that Product Fruits covers is great. We're able to get real-time insights and feedback from our clients, instantly plug it into our internal systems, and iterate. The flexibility of the tool is great as well. Being able to call attention to new features with ease is fantastic, as well as make attention banners on the fly is great from a product team perspective. Review collected by and hosted on G2.com.

Sometimes it can feel overwhelming trying to learn the most about what Product Fruits offers. I feel like there's still some untapped potential we haven't realized. Review collected by and hosted on G2.com.

The UI for setting up workflows is easy to pickup. Implementing it within our solution and was easy with the onboarding and support information provided. Review collected by and hosted on G2.com.

Sometimes the workflows feel a bit quirky and can be slightly cumbersome, but overall it’s still better than some other tools we’ve tried. What kind of sucks is that the AI tool doesn’t have a trial and is paywalled during onboarding, even though the pricing itself seems cheap and fair. Review collected by and hosted on G2.com.

What I like most about Product Fruits is how it makes in-app onboarding simple and accessible without heavy development. It allows teams to quickly create tours, hints, and announcements that help users discover features and get value faster. I also appreciate its focus on improving user activation and adoption through a clean, easy-to-use platform. Review collected by and hosted on G2.com.

One downside of Product Fruits is that it can have fewer advanced customization options compared to larger onboarding platforms. Some complex use cases may still require developer involvement. It can also feel somewhat limited for teams that need deeper analytics or highly tailored user flows. Review collected by and hosted on G2.com.

I appreciate how easy Product Fruits makes it to guide users without needing constant support. Its user interface is so easy, which is a big plus. I especially use walkthroughs, tooltips, and in-app announcements, as they help me guide new users step by step and explain features exactly when they need it. The initial setup was quite easy for me; the installation and basic configurations didn't take much time, and I was able to create guides without needing much technical help. Review collected by and hosted on G2.com.

I like to see more analytics to track how users interact with guide. If it showed more detailed performance data for each guide, for example, I like to see where users drop off a walkthrough, how long they spend on each step. Review collected by and hosted on G2.com.

The support is top notch, fast responses and very helpful. Review collected by and hosted on G2.com.

The widget API could have more customisation available. Review collected by and hosted on G2.com.

Makes it easy to add contextual user help to our app. Review collected by and hosted on G2.com.

nothing specific springs to mind. it does the job Review collected by and hosted on G2.com.

What I like most about Product Fruits is how easy it is to run quick tests and gather insights on what works. I also really appreciate the flexibility to combine and customize tours. Review collected by and hosted on G2.com.

It’s still somewhat limited when it comes to branching or “forking” steps within tours, which sometimes forces me to rely on workarounds. Review collected by and hosted on G2.com.

It is easy to use. the ai chat bot is a great feature Review collected by and hosted on G2.com.

The control over banners and sometimes it may toggle off. Review collected by and hosted on G2.com.