We’ve been using ProductFruits across Support, Feedback Collection, and Onboarding for two of our products—and overall, the experience has been very positive.

The sales process was smooth and straightforward. We had quite a few questions along the way, and our AE Ricardo, was incredibly helpful and responsive throughout.

One standout for us is Elvin (the AI assitant). It’s been a real game changer—removing barriers for our customers and providing quick, precise answers right when they need them.

Setup is easy, the UI is intuitive, and the ProductFruits team is highly responsive and genuinely open to feedback. Review collected by and hosted on G2.com.

If we had to point out a couple of downsides, they’re relatively minor.

At times, communication around ETAs for upcoming features could be a bit clearer or more consistent—but to be fair, that’s something you see quite often in fast-moving SaaS environments.

Also, since ProductFruits is still a fairly young product, the UX evolves quite frequently. While that’s great in terms of continuous improvement, it can occasionally require a bit of readjustment on our side Review collected by and hosted on G2.com.

My favorite feature in Product Fruits is the Analyze section. Being able to pull stats quickly for different features that are published live to make informed UX decisions for onboarding clients is extremely important to me and I am able to get what I need in a snap. Review collected by and hosted on G2.com.

I'm hopeful that in the future I'll need to use less Custom CSS in the Branding section, but am confident in the customer service team's ability to provide me with the right code for added customization since they've been super helpful! Review collected by and hosted on G2.com.

While the software itself is intuitive and provides rapid solutions it is rich and flexible enough that the more you know, the more it can do.

In an age where chatbots and smart AI are ascending, ironically the real stand-out for me has been the very human team behind the app. Email response from the support team has been rapid, friendly, knowledgable - and they're always looking to improve my experience by suggesting things I hadn't thought of myself. I've yet to ask a question that didn't have a solution.

I've worked with ProductFruit for over a year now, and regardless of person on the support desk at the time - help has always been amazing. As a result, I can continue to expand the use of ProductFruit itself, as they enable me to unlock more value from their software.

So, for me - the team behind Product Fruit are the real treasure. Whether that's helping me with my questions and unlocking the potential of their product. Review collected by and hosted on G2.com.

The rapid evolution of their product brings many new and exciting features, but there tends to be a mix of legacy and new tools, which can be confusing. This is especially true once you get familiar with doing things one way or another. Review collected by and hosted on G2.com.

I like Product Fruits because it's an intuitive tool with many useful features and is easy to navigate. The support team is very responsive. Review collected by and hosted on G2.com.

There are many features that sometimes don't make sense. At first, I had trouble navigating between the different workflows and settings. The tool sometimes has its own issues in the form of bugs, which was frustrating because it wasn't clear whether the problem stemmed from an incorrect setting or from the tool itself. Review collected by and hosted on G2.com.

We appreciate is the continuous development of the platform. The recently introduced AI features are especially valuable. They make it much easier to create helpful content and support materials, allowing us to assist our users more efficiently. Review collected by and hosted on G2.com.

Tours and Hints are sometimes hard to create and to position in a way that it works for both, desktop and mobile.

Mulitlanguage-capability could be better Review collected by and hosted on G2.com.

ProductFruits lets us run a comprehensive customer communication layer on top of our app without slowing down or overloading our development team. Review collected by and hosted on G2.com.

ProductFruits feels like it’s missing some key customization options, and there are also a few frustrating settings that simply can’t be toggled off. Most of the issues I’ve run into so far are clunky visual quirks. As one minor example, the Elvin chat window has an ugly white gradient background that I can’t disable. Review collected by and hosted on G2.com.

The platform is really intuitive and majority of the work can be really done with no development on your side. Implementation through two simple code snippets is really easy. Supplying Product Fruits with more data takes just a few clicks. Built in basic analytics suffices to monitor for changes and allows for quick experiment and validate loop. What's also worth noting: their integrations just work, in my case truly hassle-less.

From my perspective product is good, but support is stunning. The level of expertise as well as their speed of support is top. I really wish I had this experience with all vendors. Review collected by and hosted on G2.com.

Dislike is too strong word, I just believe more granularity on stats would be useful. Review collected by and hosted on G2.com.

What I like most about the product fruits is how easy it is to guide users inside the product without writing extra code. The UI torus, hints, and tooltips feel natural and not forced. It helps a lot with user onboarding, especially for new users who don't know where to click or what to do next. This reduces confusion and support questions. I really like that it allows non-technical team members to create tours and announcements without depending on developers every time. The feedback and survey features are useful. You can quickly understand what users like, where they are stuck, and what features they want next. It integrates smoothly with most modern web apps. and the setup is straightforward, even for backend developers who don't want to spend too much time on UI tools. The ability to target specific users or segments makes it powerful. You can show the right message to the right user at the right time. Review collected by and hosted on G2.com.

Sometimes the UI customization options feel limited, especially if you want very custom designs that match your brand exactly. For smaller teams or startups, the pricing can feel slightly high, especially if you only need a few features. There can be a learning curve at the beginning, as there are many features and settings to understand before using it fully. Performance can feel a bit slow when managing large numbers of tours or feedback in teams inside the dashboard. Some advanced features require manual configuration, which may take extra time during initial setup. Analytics are useful but could be more detailed, especially for tracking long-term user behavior trends. Occasionally, the UI torus may need manual readjustment when the product UI changes frequently. Review collected by and hosted on G2.com.

We can create and manage in-app onboarding without needing technical expertise. The UI is intuitive, and features like tours, hints, and announcements help guide users effectively while improving product adoption. It allows us to deliver contextual help at the right moment, which reduces support tickets and improves overall user engagement. The setup is straightforward, and the flexibility to customize experiences based on user behavior is a major advantage Review collected by and hosted on G2.com.

While Product Fruits is very user-friendly, some advanced customization options are limited compared to more enterprise-focused onboarding tools. There can also be minor constraints around styling and deeper behavioral logic, which may require workarounds for more complex use cases. Additionally, reporting and analytics could be more robust to provide deeper insights into user behavior and feature performance. Review collected by and hosted on G2.com.

-Very professional and do not use hard sales techniques during onboarding and are very generous with their trial while testing their product.

- Products work elegantly, with frequent updates.

- Their AI helper is brilliant in helping you integrate different parts of their product even if you are not a developer. Review collected by and hosted on G2.com.

It is not the cheapest tool, but in comparison to others, they are are probably the best value for money Review collected by and hosted on G2.com.