Product Fruits has been an incredible tool during our onboarding MVP at Positrace, especially for our VSB and SMB customer segments. It has significantly improved onboarding efficiency through intuitive walkthroughs, tooltips, checklists, and custom flows—reducing support team involvement while empowering users to onboard independently.

The ease of integration with HubSpot was a major plus, enabling us to personalize user experiences using CRM data seamlessly. Implementation was quick and straightforward, with minimal technical overhead. We plan to use it daily to manage and monitor onboarding flows, and the ease of use makes it simple for both technical and non-technical team members to make updates.

Also, the support team is excellent—always responsive, proactive, and clear in their communication. It's been one of the most efficient and pleasant onboarding support experiences we've had. Review collected by and hosted on G2.com.

Nothing so far. The product has met our expectations and continues to deliver value consistently. We're excited to expand its use beyond the MVP stage. Review collected by and hosted on G2.com.

What I really like about Product Fruits is how easy it makes onboarding and guiding users through a product.

The interface is clean and intuitive, and creating walkthroughs, tooltips, and announcements doesn’t require any coding,

which is a big time-saver. I also appreciate how flexible the platform is you can customise pretty much everything to match your branding. Plus, the analytics give useful insights into how users are interacting with the onboarding flows, so it's easier to optimise things over time.

Overall, it feels like a really well thought out tool for improving user experience and engagement. Review collected by and hosted on G2.com.

While Product Fruits is a great tool overall, there are a few areas that could use improvement. The UI, while generally intuitive, can feel a bit clunky in certain places especially when managing multiple walkthroughs or updating existing ones. Sometimes the editor lags or doesn’t behave as expected, which can be frustrating when you're in the middle of making changes. Also, the pricing can feel a little steep for smaller teams or startups, especially if you want access to the more advanced features. That said, most of these issues aren’t dealbreakers, just areas where there’s room to grow. Review collected by and hosted on G2.com.

It was very easy to setup and install on our nextjs app, with good documentation. It supported cross page tours out of the box. Review collected by and hosted on G2.com.

The JS bundle is very large, around 800kb which is almost 30% of our entire page. Review collected by and hosted on G2.com.

Since we've installed it on our app, our users have been able to follow the setup steps seamlessly without our help or guidance. It has saved us so much time :) Review collected by and hosted on G2.com.

There are no downsides! You just have to set it up, which takes a bit of time depending on how easy/complicated it's your setup. But once it's done, you can just forget about it. Review collected by and hosted on G2.com.

Product Fruits helps us bring content like manual entries, tours, hints, or info banners directly into our software – all without significant/own development effort. I particularly appreciate how quickly and easily we can work with the tool. Especially for short-term adjustments or new features, it is super practical to quickly create a tour or a hint - or even when we notice that questions are piling up in support. We also regularly use the feedback or survey function to stay in contact with our users. I haven't had any major problems so far, but for small inquiries, the support from PF has always responded promptly and helpfully. Review collected by and hosted on G2.com.

I think when analyzing what users use (for example, whether hints and tours are clicked on, etc.), it might be helpful to have benchmarks or analysis aids. Sometimes it is also somewhat tedious to get an overview because you have to click through the hints individually, for example, and there is no overview of top/flop hints in period X. Review collected by and hosted on G2.com.

Product Fruits has been a game-changer for us. It's easy to use, allowing us to create onboarding tours effortlessly. We use it daily to roll out new tours and monitor their performance, thanks to its valuable statistics. The customization options are impressive: we can design elements with custom CSS, seamlessly integrating them into our product's UI for a consistent user experience. Product Fruits also provides a new channel to connect with our customers directly through alerts, onboarding tours, and hints. It fosters engagement and loyalty. What's particularly great is the ability to make quick adjustments, facilitating experimentation and constant improvement. Overall, it's a valuable tool for enhancing our user onboarding process. Review collected by and hosted on G2.com.

When it comes to Product Fruits, there isn't much to dislike. However, if we were to point out areas for improvement, a few things come to mind.

Firstly, it would be fantastic to have the option to create individualized icons for hints. Currently, the customization options are impressive, but having the ability to design unique icons for hints would allow for even more personalized and brand-specific onboarding experiences. Secondly, while the product excels in customization, it doesn't seem possible to customize the screen size for when tours are displayed on mobile devices. Having customizable segments for screen sizes would be a valuable addition. This feature would ensure that the tours are displayed optimally across various mobile devices, enhancing the user experience on smaller screens.

Overall, these are minor points in an otherwise excellent product. Review collected by and hosted on G2.com.

Pros:

Intuitive UI/UX: Product Fruits offers a clean, user-friendly interface that makes it easy to create interactive walkthroughs, tooltips, and onboarding flows without coding.

Customizable: Highly flexible with options to tailor in-app messages, surveys, and checklists to match brand aesthetics.

Effective User Onboarding: Significantly improved our user activation rates by guiding new users step-by-step.

Analytics & Insights: The built-in analytics help track user engagement and identify friction points in the product.

Great Support: Responsive and knowledgeable customer support team. Review collected by and hosted on G2.com.

Cons:

Learning Curve: Some advanced features may take time to master, but the documentation helps.

Pricing: Can be a bit steep for very small startups, but the ROI justifies the cost. Review collected by and hosted on G2.com.

Product Fruits is incredibly intuitive and very easy to integrate help content into our platform. We use it for our external help pages (help.flows.world) as well as in our Flows builder, where users can access guides via the life ring. It is easy for anyone in the team to create and publish new help content and newsfeed. Review collected by and hosted on G2.com.

Honestly, nothing! It does exactly what we need, and the experience has been smooth from setup to daily use. Review collected by and hosted on G2.com.

Awesome support, instant trouble shooting, friendly customer success and help desk people catering to my requests all day long in terms of creating content and flows using product fruits. Review collected by and hosted on G2.com.

You would be suprised if I say, nothing. Because, they are that good with what they are bringing out. They have solved all my issues. I am expecting that they create product fruits to mail notifications directly just like how appcues does. Review collected by and hosted on G2.com.

No programming needed, you can quickly create and edit hints and tours for your software solution. Save your developers some time and do the user guidance yourself. Our developers were fast to implement the needed code. As a studied technical writer, I really recommend this tool. Review collected by and hosted on G2.com.

Does not work on Opera, I have to use Chrome, also it the hints do not show sometimes and we get some error messages in the console by ProductFruits. Review collected by and hosted on G2.com.