ProdPad is visually appealing, which makes it easier to talk about with stakeholders or present in a meeting. It also forces you to stick to a framework (in my case: Now/Next/Later), which prevents you from waffling! Review collected by and hosted on G2.com.

Setting up a roadmap that works well for you in Prodpad takes some up front investment, more than chucking some epics into Jira or whipping up a list in Excel. It is worth it, but the start can be a little intimidating.

There are also many features that I either don't understand or don't want to bother with - for instance impact/effort mapping - and I can't toggle those fields off, so they keep taking up space in my screen when working on roadmap items. Review collected by and hosted on G2.com.

Using Prodpad since few months, quite satsified so far.

- This is my go to place when I as a PM need to think about "what next" and I do not need to check ten different places, boards and notes and channels where all the scattered customer feedback use to be stored.

- I like I can link the feedbacks to so called "ideas" which could be thought of as features and I can quickly get a feeling for how "hot" the idea is by seing number of related feedbacks that are entering the feedback pipeline.

- Great that there are various channels how feedback can be submitted - even a picky user will likely find a method that will fit his/her needs.

- Very helpful and quick customer support. Review collected by and hosted on G2.com.

- There could definitely be some usability improvements, they aren't that critical though

- There are couple minor bugs here and there

- Submitting via Slack does not allow for selection of already existing contacts from the list, and submission by manual contact addition creates duplicates

- Salesforce integration is available but not easy and straightforward - however it was either in Beta or just out of Beta and the customer support was very helpful with it as well.

All in all there are improvements that can be done, but the value we are getting from Prodpad is more significant than the above mentioned drawbacks. Review collected by and hosted on G2.com.

The way it helps Product teams structure information: you start with feedback (e.g. a message sent by a customer customer via a support ticket), you associate product feedback with N "ideas", you turn ideas into new product features/initiatives, and you place them on a Now, Next, Future roadmap. This structure helps a team avoid working on things that are not rooted in real, tangible, repeated customer feedback. Review collected by and hosted on G2.com.

We had some performance problems using the tool, especially when logging in from the United States. Performance has gotten better over time. Also, consider that we've been using Prodpad for years, so we have a large amount of information stored in the system, which certainly played a role. For example, we have over 23,000 pieces of customer feedback that we have stored there over time. Review collected by and hosted on G2.com.

Love that we can automate new feedback from Zendesk via Zapier and import/export ideas. ProdPad gets a lot of credit for our development - feedback from sales/support is funneled into ProdPad; that feedback is then fleshed out as development ideas; and ideas with the most feedback/viability are incorporated into our sprints each month. This is a great tool that we use pretty much daily. Review collected by and hosted on G2.com.

The search menu dropdown results (on the main page and within the modal for adding new feedback/ideas) when searching by keyword needs serious improvement - I can barely use it. So often it doesn't return an idea or feedback I *know* exists, so now I always just open ProdPad in a second tab and enter the search fully then retrieve what I'm looking for from the overall results page. So when trying to link feedback to an idea, I can't just search for the idea by name/keyword in the new feedback screen - I have to search for it in a new window, then type the idea number in manually. Review collected by and hosted on G2.com.

The Slack integration is helpful; members of my organization can see and discuss feedback in a program we are already paying consistent attention to.

Also, the ability to tag feedback and associate it with product(s) is valuable when referencing the backlog. Review collected by and hosted on G2.com.

The system is not very customizable -- e.g., we want to be selective with the creation of our ideas but there isn't a way to restrict who can create them, so we have to constantly remind our customer-facing team members to only create feedback or translate their ideas into feedback instead. I suppose having an easy way to convert ideas -> feedback and vice versa would be helpful here. Review collected by and hosted on G2.com.

Having to create documentation in one spot , and the best part is the AI integrated into it. The AI has been helpful creating stories and ideas that didn’t first jump to mind. Review collected by and hosted on G2.com.

I cannot easily track an idea update through notifications. When i see a notification, i should be able to click and go straight to the modifications rather than having to read through that tiny update to find it Review collected by and hosted on G2.com.

ProdPad helps us to capture feedback from customers and the market, generate ideas and initiatives that will help us solve customer problems, and share our strategic roadmap. Review collected by and hosted on G2.com.

Feedback management could be enhanced with some more automated ways of closing the loop - helping us to show customers what we've done to respond to their needs. Review collected by and hosted on G2.com.

It's very easy to link feedback with specific ideas to identify themes, as well as to keep an open dialogue between stakeholders on updates to specific pieces of feedback Review collected by and hosted on G2.com.

Some of the language and design isn't quite as intuitive (or customisable, perhaps) as I'd like; 'archiving', for example, doesn't mean something's gone for good the way we work with it Review collected by and hosted on G2.com.

We now have one source of truth for idea management and product roadmap alignment. We can easily connect ProdPad initiatives to Jira for delivery management. We can connect customer feedback from Slack to support our ideas. Review collected by and hosted on G2.com.

Nothing at the moment! There might be some questions of how we plan to set up projects or boards with the Jira integration in the future. It might be a question of "will there need to be manual entry across tools and if so where?". But this is not a major dealbreaker of the tool. Review collected by and hosted on G2.com.

You can tell that it was built by product people for product people - frameworks like Now, Next, Later are built in. Set up was quick, took a few hours to get everything working. Review collected by and hosted on G2.com.

No major complaints - maybe if you're used to one of the enterprise tools you might feel like you're missing some functionality, but we were looking for something simple and easy to use. Review collected by and hosted on G2.com.