Hey Peter,

Thank you for taking the time to leave us a review 😊

I'm pleased to hear that you've noticed the improvements over the years and that you're enjoying using ProdPad 🚀 with our weekly releases, we're always updating and improving as we go!

Thank you for the feedback on user access permissions - this is always a tricky one as folks always want to manage things in different ways but I do appreciate where you're coming from. I'll add your feedback to our own ProdPad - if you're happy to, please email me at hello@prodpad.com with your details so we can keep you in the loop on any work in relation to this. It would also be great to chat to understand how you'd like to manage this!

Have you considered, or are you using, our Customer Feedback Portal to source feedback from your stakeholders (either internal or external)? This would be linked to a specific product and be added straight into ProdPad for your product team to review. They're super easy to set up, and you can even display specific Ideas on the portal for feedback. We also have integrations with tools like Slack so that your team can share Feedback and Ideas in the spaces they already are. I'd be more than happy to chat you through the options if you get in touch but I'll also share a link to our Help Center.

Thanks again! 🙌

Thanks for sharing your experience using ProdPad! Great to hear that ProdPad is acting as that single source of truth for your team and connecting you with customers 🥳

We're definitely working on developments in this area, thank you for sharing your feedback. We have a new feature just released in beta to process feedback using AI. It's designed to give you a summary, indicate the sentiment and the key points at the click of a button - I'll drop the help article link below. We'd love to hear your thoughts on this and whether it helps your processes.

Thanks again 😃

Hey! Thank you for leaving us a review, we really appreciate it 😁

Great to hear that you're enjoying using ProdPad to streamline your feedback > ideas > roadmap process. We love to see it!

Thank you for sharing your ideas on how we can improve as well. I'll share some thoughts from the team below:

• In terms of sorting ideas by impact and effort, have you checked out our Chart view in Ideas? This gives a visual representation of all of our Ideas on an Impact/Effort scale. You can also view and filter your Ideas in the List view by impact and effort. It would be great to understand more about your current process for prioritization to see how you're managing this.

• Love the idea of a more visual view to create ideas - I will add this as feedback for our product team to check out!

• In terms of prioritization methods, we have actually got a Confidence score for the C in R.I.C.E. (currently in beta), but we don't allow for a R.I.C.E. like weighted scoring algorithm - and here's why! Capturing the scores is a good thing (which is why we have Impact, Effort, Confidence, all of which can be captured, sorted by, and used to view Ideas visually in ProdPad), but R.I.C.E. traditionally calls for these scores to be mashed together in an algorithm to get a 'prioritization score' of sorts, and the problem with this is that, if you take two assumptions (like your best guess at what impact is, and what effort is), and you multiply or divide them, the end result is an even fuzzier assumption that loses the context of the source of the original score. This is further exacerbated when people take the resulting scores and compare them against each other, and use them to set a final priority of work to be done... when in fact, because those original scores were just estimations anyways, the accuracy of the final numbers can be a ways off, meaning the proposed order suggested by the R.I.C.E. scoring algorithm is almost certainly off.

So teams end up tweaking their algorithm to match what they think is right, which is a lot of wasted time they could be doing literally anything else, or they end up building the wrong stuff because the spreadsheet said so. Something we don't want! That's our approach, I'd love to get your take on this.

• You may have seen that we have a customizable Ideas workflow but Backlog and Archived are set. What kind of statuses would you like to see? I'll also share a help article from our Head of Product on how she uses emojis to further customize statuses.

I'd love to chat with you about your feedback in more detail to better understand how you're using ProdPad - if you're happy to do so, please send me a note on hello@prodpad.com.

Thanks again 😁

Hi James, thank you so much for sharing your experience using ProdPad. It's great to hear that feedback is such an integral part of your product process and having an impact on your roadmap planning 🚀 I'd love to pick up on the conversation around Jira so I will send you an email.

Thank you for your feedback on attaching screenshots or images to feedback, I can see the value in this. It's not currently possible via the customer feedback portal, but we do have an Idea for this - so I will add your feedback! If colleagues add feedback directly in ProdPad, it's possible to attach images (though I appreciate that folks aren't always logging into ProdPad to share feedback).

Thanks again! 😊

Hi Richard, thank you for taking the time to leave us a review (love the headline, by the way)! 🙌

Amazing to hear that you're a fan of our roadmapping approach.Thank you for your feedback on the ease of using integrations - the Jira/ProdPad mapping experience is something we're aware of and would like to improve, particularly for our new beta Full Sync integration. I will share this with the team. Thanks again!

Hey there, thank you for your review - it's awesome to hear that you're already seeing the benefits of using ProdPad to manage your ideas and feedback 🥳

Appreciate you sharing your thoughts on the hierarchy of feedback --> ideas --> initiatives. Have you had a chance to chat with anyone in our team yet? I'd love to catch up and talk this through - drop me a message on hello@prodpad.com 😁

I'll also link to one of our help articles that talks about each of these aspects in case that helps.

Thanks again!

Hey there,

Thanks for taking the time to leave us a review! Amazing to see that ProdPad is helping you to collaborate more with your stakeholders 🤝 and that you like the roadmap view (we like it, too!). As inventors of the Now, Next, Later roadmap, we've written a lot about why we believe working to a timeline roadmap is less efficient and provides less value for your customers (I'll link a blog post) . However, we know that in some cases it may be appropriate to add a deadline, for example, in line with a change in legislation. You could do this using tags, for example.

I'm sorry to see you've had some trouble with our Jira integration. We've just released a number of Jira updates that answer your exact problem - the two way content sync from Jira back to ProdPad, along with an import feature from Jira to ProdPad. Send me an email on help@prodpad.com so that we can talk you through this and get you set up ASAP. We'd love to hear your feedback on it.

Thanks again!

Hi Cat,

Thanks so much for taking the time to leave us a review, we appreciate it. It's good to hear that ProdPad is helping you in both tracking your current work as well as planning ahead for the future 🥳

In terms of JIRA, thanks for sharing your experience here. The good news is that we've literally just released a whole host of updates to strengthen and improve our integration 🙌

You can now opt for a two way content and status sync integration as well as importing your backlog into ProdPad. I'd love to chat you through the changes so I'll drop you a note 😊

Thanks again for your time leaving a review!

Hi Roxie, thanks for the awesome review! Really glad you're seeing all the various element's value and how they all piece together. I personally love the OKRs too. Regarding the user story, re-ordering sounds like a little bug, would you mind reaching out to hello@prodpad.com where the support team will be able to get that checked out. Thanks again, Fleur

Hello! Thank you for your fab review 😊

We're happy to hear that you find ProdPad simple to use and that you're bringing your whole company into your product processes - that's exactly what we built ProdPad to do 🥳

Thanks for your feedback, too. There can definitely be cases where duplicate ideas pop up. Have you had a chance to check out DotBot? DotBot scans your backlog and suggests connections between your ideas and feedback as well as spotting duplicates for you. Let me know on help@prodpad.com if you have any problems with this, and whether it solves this challenge for you.

Thanks again 😃