This is very helpful to understand those which was not clear from voic. Review collected by and hosted on G2.com.

Everything is good so ther was no dislke here. Review collected by and hosted on G2.com.

First of all they have a great product. Secondly, when we started working with them they were not only excited to share their ideas they were excited to hear ours as well. Through collaboration of ideas, building us custom scorecards, and creating custom reports they have given us a product that is specific for our company's needs. They finished each request with eager excitement and impressive speed. I have really enjoyed working with each representative that I have met. I highly recommend Prodigal. Review collected by and hosted on G2.com.

Like every computer program there were glitches every now and then but when they were brought up to Prodigal they were fixed very quickly. Review collected by and hosted on G2.com.

Prodigal provides an easy to navigate analytics platform for monitoring compliance performance. Filtering options for detecting violations on a variety of customizable parameters is made easily accessible to even those who have had limited interaction with a speech analytics platform before. Access to the call transcriptions and quick links to individual call events makes navigating calls for review an uncomplicated and streamlined process and cuts down on the time required to identify any problematic portions of the call. The prodigal team was happy to help us meet our specific analytics needs with customization of our platform to pinpoint the exact parameters we were looking for. QA scorecards were made available to our specifications and are intuitive to evaluate. The prodigal team was extremely communicative and accessible throughout the onboarding process. Reporting features are comprehensive and flexible to zero in on metrics that can be as broad or specific as our needs require. Prodigal is an easy to use one-stop shop for all our speech analytics needs. Review collected by and hosted on G2.com.

API is not currently available for our specific telephony system which has created minor yet solvable hurdles in implementing a daily call ingestion model. Review collected by and hosted on G2.com.

I really appreciate the customer service that I get from the Prodigal team. The individuals at Prodigal are brilliant, talented, and highly educated -but they are still very easy to talk to and work with. The Prodigal team is punctual, professional, innovative, patient, and most of all they do very well collaborating with me and my leadership team. The service I receive from Prodigal is unparalleled to the experience that I've had with other vendors in the same industry, as they take the time to align with our needs.

Also, their platform is very user friendly and provides powerful, useful insights. I would absolutely recommend Prodigal to all of my colleagues as such a software is a game changer, especially in the collections world. Review collected by and hosted on G2.com.

There is absolutely nothing that I dislike about Prodigal! Review collected by and hosted on G2.com.

There are several companies offering speech analytics but none, that I can tell, take as much of a hands on approach. They are always looking to grow their product and are doing so by actually listening to customer feedback and requests. Review collected by and hosted on G2.com.

I can't honestly find anything that I'd say is wrong with Prodigal. They are always available and there is no down time even through this current pandemic. Review collected by and hosted on G2.com.

KnovaOne is a backoffice service provider to contact center and collections industry. We have been using Prodigal for several clients as a tool for analyzing their calls.

Their extremely flexible and powerful Voice Analytics tool has been able to help us identify opportunities to train our associates, fix the compliance gaps and increase productivity. We have also tested the chat box and text option where our clients are able to connect with customer in current environment where they are unable to staff due to COVID issues. Review collected by and hosted on G2.com.

Their tool are emerging and would like to see a bit more integration with other modes of contact. With most of the world gone virtual and e-mode, integration of various modes of contacts will only make it more powerful. Review collected by and hosted on G2.com.

Very easy to navigate and excellent reporting capabilities. Compatibility with both on-premise and cloud based phone systems is also a big plus! Review collected by and hosted on G2.com.

Our experience has been very positive with Prodigal’s speech analytics application and staff. We have no dislikes to date. Review collected by and hosted on G2.com.

Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and does not put the weight on the program manager. If you are a small company, this is great for time management and cost. Review collected by and hosted on G2.com.

I do not have dislikes but I would love it Prodigal could implement an entire QA program. However, I have spoken with them and it is something they will keep in mind and potentially work towards. Review collected by and hosted on G2.com.

Prodigal's technology is in a constant state of evolution, their team is always working to provide quality of life improvements that we may have not even thought of yet. The Prodigal platform has provided efficiencies to our business that have saved us hundreds of man hours. Review collected by and hosted on G2.com.

In my experience there is no downside to working with Prodigal. Review collected by and hosted on G2.com.

Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to fit my needs. Review collected by and hosted on G2.com.

I did not dislike anything in working with them. Review collected by and hosted on G2.com.