Not only is Prodigal's product as good as advertised, their team is one of the best in the industry - very easy to work with, and always available. Review collected by and hosted on G2.com.

There is nothing we dislike about the product. In fact, as we work with them, and come across any areas that we think can be approved, they are very quick to respond and add those features / make those changes. Review collected by and hosted on G2.com.

We like the ability to read and hear the call rather than listen and catch everything said by the agent and customer. We also like the ability to make changes to your "scorecards" as you see fit for your business needs. The website is also very User-friendly. Review collected by and hosted on G2.com.

So far into our relationship with prodigal we do not have anything we dislike at this time. Review collected by and hosted on G2.com.

We worked with Prodical to develop some new software that helped our company out tremendously. They are a great partner. It wasn't (and isn't) a customer/vendor relationship, but a true partnership that benefitted both parties. We look forward to doing more work with them in the future. Review collected by and hosted on G2.com.

I dislike that they aren't part of my internal organization. Review collected by and hosted on G2.com.

it simplifies the work and enhances your productivity 2x faster, user-friendly UI. Review collected by and hosted on G2.com.

Not found as such till now as dislike about prodigal. Review collected by and hosted on G2.com.

The transcription is the part that I like the most. Though it is not a cent percent correct, still the most helpful one. Another one is the ease of the search options. Review collected by and hosted on G2.com.

There is not something like that to dislike, but still, the recently caused downtime was a really tough time for daily works. Review collected by and hosted on G2.com.

It helps me in doing case studies on different topics. Review collected by and hosted on G2.com.

There is not much I dislike about prodigal till now. Review collected by and hosted on G2.com.

I like how responsive the team is to complete customizations that meet our needs. The platform features are robust but simple to navigate and use. This tool helped to meet our Collections quality control goals. Review collected by and hosted on G2.com.

It would be great to be able to create new tags ourselves without needing to submit a request. However, it was great having expert input to help guide us. Review collected by and hosted on G2.com.

Call Trnscript can be seen in details... Review collected by and hosted on G2.com.

Although the call transcript is visible it is wrong in some cases, and for some calls the tags occupy so much space that the transcripts are barely visible. Review collected by and hosted on G2.com.

Precise and straightforward in terms of finding accurate analysis on sample calls and varied search criteria. Review collected by and hosted on G2.com.

I would like to see same-day call integration so that we could do same-day monitoring using prodigal and speech to text accuracy needs to improve. Review collected by and hosted on G2.com.

Easy to find Call Details and being able to listen to the calls accurately based on search Review collected by and hosted on G2.com.

I would love to be able to listen to calls real time same day Review collected by and hosted on G2.com.