I work as a call monitor and use the platform all day every day. The tagging system is perfect for me to be able to filter the calls that I need to listen to, thus saving time and energy. Without it I would be manually weeding through thousands of calls daily. I was even able with the assistance of my Prodigal Team customize the the key words and phrases for each tag to better suit my needs. Any time there is an issue theTeam is quick to respond and correct the problem. I have met and or spoken to over the phone many of the Team members and all have been friendly and very helpful. Having the transcript available with the tags also helps for someone like me who can sometimes just scan the call or go directly to a part of the call rather than listen to the entire call. Over all my exerience has been great and the platform itself is pretty user friendly. Review collected by and hosted on G2.com.

There's not much I don't like. However, when the platform crashes or has technical issues (which happens with all tech) I'm unable to perform any of my job duties. But with that said the Team is quick to get me up and running again as soon as possible. Review collected by and hosted on G2.com.

My experience with the Prodigal speech analysis platform over the last year has been excellent, and I am satisfied with its functionality and efficiency.

The conversational analysis is made simple with the help of the Prodigal speech analytic platform. Features like topic modeling, keyword recognition, and sentiment analysis are examples of what it can do for conversation analysis. The system also offers helpful visualization tools like heat maps and word clouds for analyzing conversations.

The dependability of the system is also excellent. It's been over a year of usage, and I've never had a problem with it. We've been able to better understand our customers' habits and provide better collection service thanks to this new resource. Review collected by and hosted on G2.com.

There is little to dislike about a platform that helps you detect un-human viable things. Still, the platform will continue to evolve in tandem with the ever-changing restrictions we face in the Collection industry. Review collected by and hosted on G2.com.

Prodigal is the ideal software for Debt Buyers and Lenders when focusing on collections. It allows seamless flow of data from across the entire agency network to the Debt Buyers / Lenders. They standardize the data available in different formats and add a layer of custom intelligence per agency based on individual agency scripts to help us quickly benchmark our agency network performance.

Switching from our old software to Prodigal’s AI was like night and day. The quality of Prodigal’s call transcripts are exceptional and much more accurate than their competitors. This saves a tremendous amount of time when reviewing calls and allows the agencies to focus on true issues, instead of having to sift through false positives.

Due to the above, we and our network agencies have greatly reduced time taken on monthly audits and our accuracy with ProVoice has been 98%+ across various parameters. Review collected by and hosted on G2.com.

We have had some difficulty automating our customized reporting; however, have worked through the majority of issues. Prodigal has taken a very hands on approach to ensure our satisfaction. Review collected by and hosted on G2.com.

Provided different functionality that helps us to be more productive and resourceful, Review collected by and hosted on G2.com.

not really dislike, it is more on enhancement. I suggest to give an accurate results data based on the call audits. Review collected by and hosted on G2.com.

There are a lot of features I like about prodigal. One thing that made me interested in using it was the script that goes along with the call recording. As a Quality Analyst, one of the challenges I find difficult is understanding or capturing what the agent or the customer stated on the call, especially if there is a connection issue. The script helped me determine the statement provided on the call. We must be accurate in every monitoring, which helped me a lot. Review collected by and hosted on G2.com.

I understand that the prodigal team is currently working on ingesting calls. I would appreciate it if we could have real-time ingestion of the calls. It takes time for the Prodigal to consume calls which limit me in doing my audits. Also, it would be beneficial to have an additional feature, such as a video recording where we can see what the agent was doing during the call. It will help us determine the cause of action done during the call. Review collected by and hosted on G2.com.

Prodigal is an all-in-one program that will help your agency/firm grow faster than you could have imagined. There are three main programs that we use through Prodigal which would be Pro Voice, Pro Notes, and Pro Assist. As we are in the onboarding stages of Pro Assist, we have confidently rolled out Pro Notes and use Pro Voice Daily.

Pro Voice is a great compliance companion that allows communication between yourself and the agents on your floor. With an easy interface it allows agents and supervisor to maneuver through the program efficiently. Agents are allowed to review their own scorecards and calls with silence cut out to improve time for listening. Pro Voice also allows agents to send messages to their supervisors on specific calls, so it cuts out the time it takes to locate the file. Truly was a thought-out program that allows the call auditing process to move in a timely manner.

Pro Notes has also been a great addition to our team. We currently are in the testing phase but have 7 total agents using the program. From the beginning we used off the shelf scenarios to generate notes for our agents once they were off the call to represent the conversation. Although the notes were not tailored towards our type of collections, we worked directly with the Prodigal team on creating and updating the noted to where they have been increasingly more accurate.

Lastly, working with the Prodigal team has been outstanding. They have constant and great communication with our firm and ensure we are satisfied with the product. They take the time and pay attention to each little detail to tailor our needs for the program. I could not have asked for a better group of individuals to work with! Review collected by and hosted on G2.com.

There have been some bumps in the road with the AI taking longer than expected to increase and retain the knowledge for implementation. However, those issues have been resolved by the Prodigal team with open communication so not too much of a concern once you get things going. Review collected by and hosted on G2.com.

Firstly it is the ease of use; the application is very user-friendly and can be understood/navigated by front-line staff and back-end nerds. It is much easier to use than Call Miner, and as Prodigal does all the heavy lifting (creating scorecards and tags), it does not require much expertise on the user's end. They have a whole suite of products that enhance call centers' ability to improve both the agent's and the customer's experience. Pro-Notes - reduces wrap and allows the agent to focus on servicing instead of updating systems, ProAssist - prompts agents to always ask the right questions and stay compliant and would be fundamental to provide real-time training assist with new hires. - Cant wait to try these out Review collected by and hosted on G2.com.

All in all, the system is great. However, there are some items, such as real-time call monitoring; instead of batching calls and allowing for the searching of tags on review Scorecard/aggregate scorecard pages would be beneficial Review collected by and hosted on G2.com.

The amount of time saved performing call audits. The time it takes to complete my audits is cut in half. Review collected by and hosted on G2.com.

Not being able to amend the manual tags. When I create a tag, I should be able to amend or delete it. Also, some agents' names are duplicated, tripled and even quadrupled. Review collected by and hosted on G2.com.

Save's time and man power for the QA team Review collected by and hosted on G2.com.

Have not run into any issues so far but the price Review collected by and hosted on G2.com.

With Prodigal, our agents can now use ProNotes to focus on doing their job rather than note taking. And importantly, our compliance teams can do higher end work rather than just listening to call after call. With ProAssist, agents can focus on the phone call itself and get prompts to ensure compliance and make the most of their time on the call. It's a real game-changer. Review collected by and hosted on G2.com.

I do not have any dislikes at this time. Review collected by and hosted on G2.com.