Prodigal is very conveninet to use and time saving. It is very efficent tool. This tools capture every details of the conversation. You can also edit the words. Very user friendly! Review collected by and hosted on G2.com.

I cant find any downside of this tools. Review collected by and hosted on G2.com.

It makes my notation faster, like accurate, brief and concrete.

It makes the work easier, explains everything in detail, clearly and simplifies the whole conversation. Review collected by and hosted on G2.com.

Sometimes there's an issue but minimal and not at all times. Review collected by and hosted on G2.com.

Its a great help when speaking with somebidy and you were not able to catch the word of the person you are speaking with Review collected by and hosted on G2.com.

Sonetimes there ie a delay in uploading the calls Review collected by and hosted on G2.com.

The Prodigal team is always willing to discuss and work through various requests that we have made of them. My team is ever evolving, and as a result of that, we must ensure that our vendors are able to keep up with the requests that we make of them. We are heavily data driven, and that desire results in our requests for detailed analytics which allows us to properly train and/or make staffing decisions. Prodigal consistently works to satisfy our requests and does so in an efficient manner. Review collected by and hosted on G2.com.

Understanding that we are dealing with a machine as it relates to the handling of speech analytics, it can be frustrating attempting to correct certain behavior and not seeing true change. As an example, despite our efforts to create statements to look for, Prodigal is unable to properly respond to questions related to demographic updates, proper closing of calls where it is unnecessary or unable to have occurred, and will attribute a Profanity tag where a party's name or address has any semblance of what it believes to be profane. Review collected by and hosted on G2.com.

easy to use and access the app , its automatically capture the call conversation. it help to review and identify what is the conversation all about , and it help to have a complete information . Review collected by and hosted on G2.com.

i don't have any dislike about Prodigal. Review collected by and hosted on G2.com.

Very accurate translator capture clearly what you speaking with mostly very helpful make my work easier rather than to do manual notation it made my work easier Review collected by and hosted on G2.com.

None because its help me alot to put my notation Review collected by and hosted on G2.com.

Instead of manually typing my notes pronotes do it for me it makes my job easier!!! Review collected by and hosted on G2.com.

Sometimes pronotes dont capured what have been discussed Review collected by and hosted on G2.com.

THE RASON WHY I LIKE THE MOST OF THE PRODIGAL IS IT MAKES MY WORK FAST AND EASY. Review collected by and hosted on G2.com.

NONE BECAUSE PRODIGAL IS HELPFULL FOR THE AGENT NOT ALSO THE AGENT ALL THE USER OF THIS. Review collected by and hosted on G2.com.

Our conversation compliance reviews used to take 15-20 minutes each. They only take about 5-10 minutes now. We’re moving almost 2-3 times faster, and instead of sampling conversations manually, Prodigal’s AI is analyzing every single conversation for us. Overall, Prodigal helped us improve oversight to get more accomplished with a leaner, laser-focused team. Review collected by and hosted on G2.com.

I found the team to be very helpful. Even when issues are raised they are very receptive. Review collected by and hosted on G2.com.

The best part of our onboarding process was their willingess to explain each aspect of the software. Review collected by and hosted on G2.com.

I have nothing bad to say about my experience. Review collected by and hosted on G2.com.