# Best Order Management Software ## How Many Order Management Software Products Does G2 Track? **Total Products under this Category:** 402 ### Category Stats (Jul 2026) - **Average Rating:** 4.32/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Stord (+3.15%) - Among all products in this category, Stord recorded the largest rating increase compared to last month _Last updated: July 24, 2026_ ## How Does G2 Rank Order Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,100+ Authentic Reviews - 402+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Order Management Software ![G2 Grid® for Order Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/order-management/grids.png?focus%5B%5D=394&focus%5B%5D=785&focus%5B%5D=52151&focus%5B%5D=53424&focus%5B%5D=4364&focus%5B%5D=90674&focus%5B%5D=128358&focus%5B%5D=8407) Highlighted products: QuickBooks Online, SAP Commerce Cloud, Salesforce Order Management, ShipHero, Unicommerce, Katana Cloud Inventory, Increff WMS, and Webgility. Underlying data: [Grid® JSON](https://www.g2.com/categories/order-management/grids.json?focus%5B%5D=quickbooks-online&focus%5B%5D=sap-commerce-cloud&focus%5B%5D=salesforce-order-management&focus%5B%5D=shiphero&focus%5B%5D=unicommerce&focus%5B%5D=katana-cloud-inventory&focus%5B%5D=increff-wms&focus%5B%5D=webgility) **Sponsored** ### SAP Commerce Cloud The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=136&secure%5Bchosen_at%5D=2026-07-28T12%3A22%3A05Z&secure%5Bdisplayable_resource_id%5D=136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=136&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=785&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%3Fopen_modal_url%3D%252Fproducts%252Fprocuzy%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Forder-management%2526source%253Dcategory&secure%5Btoken%5D=1bf6d192257830fbeb458079dc8b7d654d3462eba063343f5ae5d8d0521c9d1c&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2023%2F06%2Fe4554804-787e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407333%26source%3DCOMMERCE-click-campaign-G2&secure%5Burl_type%5D=custom_url) [ QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) By [Intuit](https://www.g2.com/sellers/intuit) [ 4/5(3,863) ](https://www.g2.com/products/quickbooks-online/reviews) What do users say? Users consistently praise the product for its ease of use and seamless integrations, which simplify daily accounting tasks and enhance productivity. Many appreciate the ability to access financial dat Pros and Cons [ Ease of Use (254) ](https://www.g2.com/products/quickbooks-online/reviews?qs=pros-and-cons)[ Missing Features (81) ](https://www.g2.com/products/quickbooks-online/reviews?qs=pros-and-cons) [ SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews) By [SAP](https://www.g2.com/sellers/sap) [ 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) What do users say? Users consistently praise the flexibility and scalability of SAP Commerce Cloud, highlighting its ability to manage complex B2B and B2C operations effectively. The platform's deep integration with the Pros and Cons [ Ease of Use (29) ](https://www.g2.com/products/sap-commerce-cloud/reviews?qs=pros-and-cons)[ Expensive (24) ](https://www.g2.com/products/sap-commerce-cloud/reviews?qs=pros-and-cons) [ Salesforce Order Management ](https://www.g2.com/products/salesforce-order-management/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) What do users say? Users consistently praise the product for its seamless integration with other Salesforce tools, which enhances overall operational efficiency and order management. The platform's ability to provide re Pros and Cons [ Order Management (37) ](https://www.g2.com/products/salesforce-order-management/reviews?qs=pros-and-cons)[ Complexity (11) ](https://www.g2.com/products/salesforce-order-management/reviews?qs=pros-and-cons) [ ShipHero ](https://www.g2.com/products/shiphero/reviews) By [ShipHero](https://www.g2.com/sellers/shiphero) [ 4.5/5(214) ](https://www.g2.com/products/shiphero/reviews) What do users say? Users consistently praise ShipHero for its ease of use and exceptional customer support, which significantly streamlines warehouse operations and reduces training time for new staff. The intuitive int Pros and Cons [ Ease of Use (43) ](https://www.g2.com/products/shiphero/reviews?qs=pros-and-cons)[ Missing Features (13) ](https://www.g2.com/products/shiphero/reviews?qs=pros-and-cons) [ Unicommerce ](https://www.g2.com/products/unicommerce/reviews) By [Unicommerce](https://www.g2.com/sellers/unicommerce) [ 4.5/5(83) ](https://www.g2.com/products/unicommerce/reviews) What do users say? Users consistently praise Unicommerce for its ease of use and efficient order processing, which simplifies managing multi-channel e-commerce operations. The platform's ability to centralize inventory Pros and Cons [ Ease of Use (22) ](https://www.g2.com/products/unicommerce/reviews?qs=pros-and-cons)[ Software Bugs (7) ](https://www.g2.com/products/unicommerce/reviews?qs=pros-and-cons) [ Katana Cloud Inventory ](https://www.g2.com/products/katana-cloud-inventory/reviews) By [Katana](https://www.g2.com/sellers/katana) [ 4.4/5(117) ](https://www.g2.com/products/katana-cloud-inventory/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of Katana Cloud Inventory, highlighting how quickly teams can adapt to the software. Many appreciate its effective integration with pl Pros and Cons [ Ease of Use (44) ](https://www.g2.com/products/katana-cloud-inventory/reviews?qs=pros-and-cons)[ Limited Functionality (25) ](https://www.g2.com/products/katana-cloud-inventory/reviews?qs=pros-and-cons) [ Increff WMS ](https://www.g2.com/products/increff-wms/reviews) By [Increff](https://www.g2.com/sellers/increff) [ 4.7/5(114) ](https://www.g2.com/products/increff-wms/reviews) What do users say? Users consistently praise the user-friendly interface and real-time inventory tracking of Increff WMS, which significantly enhances operational efficiency and reduces errors in warehouse management. T Pros and Cons [ Inventory Management (28) ](https://www.g2.com/products/increff-wms/reviews?qs=pros-and-cons)[ Poor Reporting (8) ](https://www.g2.com/products/increff-wms/reviews?qs=pros-and-cons) [ Webgility ](https://www.g2.com/products/webgility/reviews) By [Webgility](https://www.g2.com/sellers/webgility) [ 4.6/5(381) ](https://www.g2.com/products/webgility/reviews) What do users say? Users consistently praise the excellent customer service and ease of use of Webgility, highlighting how the onboarding process and ongoing support make integration with QuickBooks seamless. Many appre Pros and Cons [ Customer Support (22) ](https://www.g2.com/products/webgility/reviews?qs=pros-and-cons)[ Improvement Needed (6) ](https://www.g2.com/products/webgility/reviews?qs=pros-and-cons) [ Cin7 Core ](https://www.g2.com/products/cin7-core/reviews) By [Cin7](https://www.g2.com/sellers/cin7) [ 4.2/5(341) ](https://www.g2.com/products/cin7-core/reviews) What do users say? Users consistently praise the ease of use and comprehensive features of Cin7 Core, highlighting its ability to streamline inventory management and integrate with various platforms. Many appreciate the Pros and Cons [ Inventory Management (35) ](https://www.g2.com/products/cin7-core/reviews?qs=pros-and-cons)[ Missing Features (14) ](https://www.g2.com/products/cin7-core/reviews?qs=pros-and-cons) [ Zoho Inventory ](https://www.g2.com/products/zoho-inventory/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(90) ](https://www.g2.com/products/zoho-inventory/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of Zoho Inventory, highlighting how it simplifies inventory management and integrates seamlessly with other Zoho applications. Many ap Pros and Cons [ Ease of Use (11) ](https://www.g2.com/products/zoho-inventory/reviews?qs=pros-and-cons)[ Feature Limitations (3) ](https://www.g2.com/products/zoho-inventory/reviews?qs=pros-and-cons) [ IBM Sterling Order Management ](https://www.g2.com/products/ibm-sterling-order-management/reviews) By [IBM](https://www.g2.com/sellers/ibm) [ 4.4/5(83) ](https://www.g2.com/products/ibm-sterling-order-management/reviews) What do users say? Users consistently praise the user-friendly interface and flexibility of IBM Sterling Order Management, highlighting its ability to streamline order processing and enhance customer experience. The pla [ Orderwerks ](https://www.g2.com/products/orderwerks/reviews) By [Orderwerks](https://www.g2.com/sellers/orderwerks) [ 4.8/5(38) ](https://www.g2.com/products/orderwerks/reviews) What do users say? Users consistently praise the ease of use and responsive customer support of Orderwerks, highlighting how it streamlines order management and enhances efficiency for businesses. Many appreciate the qu Pros and Cons [ Ease of Use (19) ](https://www.g2.com/products/orderwerks/reviews?qs=pros-and-cons)[ Lack of Mobile Support (3) ](https://www.g2.com/products/orderwerks/reviews?qs=pros-and-cons) [ Veeqo ](https://www.g2.com/products/veeqo/reviews) By [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ 4.5/5(47) ](https://www.g2.com/products/veeqo/reviews) What do users say? Users consistently praise Veeqo for its ease of use and efficient order management, which simplifies shipping across multiple platforms. The intuitive interface and responsive customer support enhance Pros and Cons [ Ease of Use (11) ](https://www.g2.com/products/veeqo/reviews?qs=pros-and-cons)[ Complexity (5) ](https://www.g2.com/products/veeqo/reviews?qs=pros-and-cons) [ Stord ](https://www.g2.com/products/stord/reviews) By [Stord](https://www.g2.com/sellers/stord) [ 4.3/5(47) ](https://www.g2.com/products/stord/reviews) What do users say? Users consistently praise the software for its user-friendly interface and real-time tracking capabilities, which simplify warehouse management and enhance operational efficiency. Many appreciate the Pros and Cons [ Helpful (4) ](https://www.g2.com/products/stord/reviews?qs=pros-and-cons)[ Invoice Management Issues (3) ](https://www.g2.com/products/stord/reviews?qs=pros-and-cons) [ inFlow Inventory ](https://www.g2.com/products/inflow-inventory/reviews) By [Archon Systems](https://www.g2.com/sellers/archon-systems) [ 4.4/5(58) ](https://www.g2.com/products/inflow-inventory/reviews) What do users say? Users consistently praise the software for its ease of use and intuitive design, which allows for quick setup and efficient inventory management. Many appreciate its ability to generate reports and tr Pros and Cons [ Ease of Use (20) ](https://www.g2.com/products/inflow-inventory/reviews?qs=pros-and-cons)[ Missing Features (6) ](https://www.g2.com/products/inflow-inventory/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [26](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=26#product-list) - [27](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/order-management?open_modal_url=%2Fproducts%2Fprocuzy%2Fwishlists%3Fhost_path%3D%252Fcategories%252Forder-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Data Observability Software](https://www.g2.com/categories/data-observability) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) [Spend Management Software](https://www.g2.com/categories/spend-management) Similar Categories - [Accounting](/categories/accounting) - [Accounting Practice Management](/categories/accounting-practice-management) - [Accounts Receivable](/categories/accounts-receivable) - [AP Automation](/categories/ap-automation) - [Billing](/categories/billing) - [Budgeting and Forecasting](/categories/budgeting-and-forecasting) - [Business Plan](/categories/business-plan) - [Cash Flow Management](/categories/cash-flow-management) - [Credit and Collections](/categories/credit-and-collections) - [Cross-border payments software](/categories/cross-border-payments-software) - [Deduction Management](/categories/deduction-management) - [Enterprise Payment](/categories/enterprise-payment) - [Equity Management](/categories/equity-management) - [Financial Analysis](/categories/financial-analysis) - [Financial Audit](/categories/financial-audit) [Browse Order Management Themes](/categories/order-management/themes) ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC Researched and written by [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese) Updated March 7, 2025 **Order Management software (OMS)** is designed to facilitate and automate the order fulfillment process, reducing the time in the order-to-cash cycle and improving order processing efficiency for suppliers and wholesalers. Order Management software lets business users easily enter and convert orders or quotes, maintain a visual on stock levels, search and identify trends from past invoices, verify shipping preferences, and modify pricing all from within a single system. Order Management products often integrate with [Billing software](https://www.g2.com/categories/billing), and will occasionally overlap in functionalities. Order Management products may also integrate with [CRM software](https://www.g2.com/categories/crm) and [Subscription Management software](https://www.g2.com/categories/subscription-management) depending on the product or service being offered and the number of customers for which the user needs to maintain records. To qualify for inclusion in the [Best Order Management Software](https://learn.g2.com/best-order-management-software) category, a product must: - Provide real-time inventory availability and stock levels - Allow order fulfillment by entering and converting orders or quotes - Update shipping preferences, such as carriers, rates, and insurance options - Track orders from quotes to pickup and invoicing to delivery Top Tools at a Glance | | Invoice-to-payment workflows with bank-feed reconciliation | User Review "QB Online Lets Me Work Anywhere, Anytime" | | | SAP ERP-anchored omnichannel order orchestration | User Review "SAP Commerce Cloud: Unmatched Stability for Complex Enterprise B2B" | | | Post-purchase lifecycle inside Salesforce ecosystem | User Review "Unified Omnichannel Order Management with Smart Routing and Frictionless Returns" | | | 3PL fulfillment with barcode-driven pick-pack workflows | User Review "ShipHero: Streamlined, Customizable, and Efficient" | | | Multi-channel e-commerce order and inventory sync | User Review "Streamlined E-Commerce Operations with Unicommerce" | | | Manufacturing order fulfillment with multi-level BOMs | User Review "Always new ways to connect systems together" | | | Multi-marketplace order allocation with unit-level inventory | User Review "Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations" | | | QuickBooks Desktop order posting from multichannel ecommerce | User Review "Wonderful, Professional Webgility Support That Keeps Our Business Thriving" | | | Multi-channel order fulfillment with inventory sync | User Review "Exceptional support from Jason Hallam on a difficult Cin7 Core import /uploading issue" | | | Multi-channel order fulfillment with Zoho Books | User Review "Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management" | * * * Show More * * * ## How Do You Choose the Right Order Management Software? ### What You Should Know About Order Management Software ### What is Order Management Software? Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency. For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses. **What Does OMS Stand For?** OMS stands for order management software, or order management systems. ** ** ### What are the Common Features of Order Management Software? OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging.  **Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales. **Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers. **Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database. **Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy. ### What are the Benefits of Order Management Software? OMS can bring numerous benefits to businesses of all sizes. **Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process. **Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels. **Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance. **Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process. ### Who Uses Order Management Software? OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software. **Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment. **Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment. **Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes. **Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels. **E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment. ### What are the Alternatives to Order Management Software? There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely: [E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools. [Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory. [Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features. [ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules. ### Challenges with Order Management Software OMS can come with their own set of challenges.  **Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities. **Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well. **Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment. **Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use. ### How to Buy Order Management Software #### Requirements Gathering (RFI/RFP) for Order Management Software When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking. #### Compare Order Management Software Products **Create a long list** Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows. **Create a short list** After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price. However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business. **Conduct demos** As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences. #### Selection of Order Management Software **Choose a selection team** The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software. **Negotiation** Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price.  Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business.  If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool. ### Order Management Software Trends **Cloud-based** Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility. **Omnichannel** The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces. **Artificial intelligence and machine learning** AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.