ProcureDesk Reviews (45)

Reviews

ProcureDesk Reviews (45)

4.4
45 reviews

What do users say?

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Users consistently praise the ease of use and responsive customer support of this software, highlighting how it simplifies the procurement and approval processes. Many appreciate its intuitive interface and the ability to customize workflows, which enhances efficiency. However, some users note a common limitation with integration issues that can affect functionality.

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Verified User in Facilities Services
AF
Verified User in Facilities Services
Mid-Market (51-1000 emp.)
"Easy to Use, Modern AI Tools, and Great Customer Service"
4/5
What do you like best about ProcureDesk?

It is very easy to use and has modern day tools such as AI. The customer service is also very good Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

Some integration aspects require a third party Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for sharing your thoughts :)

ND
Nicholas D.
Accounts Payable
Mid-Market (51-1000 emp.)
"Automation, Flexibility, and Ease"
5/5
What do you like best about ProcureDesk?

The speed at which I am able to process invoices is unprecedented. Not only can it link to my inbox to draft invoices, but I can edit multiple lines of account coding at once. The approval process for managers is also a breeze. Customer services is also excellent! I usually have any issues resolved the same day I bring them up to the support team. The set up and integration with our other finance system was extremely quick with minimum roadblocks. I use ProcureDesk every day, and I would not go back to the old system we used to have. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

Honestly, nothing comes to mind when I think of things that need to be improved. Anything that I had an issue with was corrected during their latest update. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for taking the time to share your experience, Nicholas :)

Nicole N.
NN
Nicole N.
Business Operations Manager
Small-Business (50 or fewer emp.)
"Use of ProcureDesk"
4/5
What do you like best about ProcureDesk?

One of the things I like best about ProcureDesk is its user friendly interface, which makes it easy to create, approve and track purchase orders. The system is customizable, allowing us to tailor workflows to our specific needs, ensuring efficiency and compliance with our purchasing policies. Most helpful aspect is the automated approvals save time and reduce manual follow-ups, making the entire purchasing process more efficient. Additionally, the integration with our accounting software is wonderful! I think the biggest upside to ProcureDesk is the control and transparency it brings to procurement. It helps reduce errors and improves budget management. The reporting structure enables better decision making. The punchout catalogs are probably the best feature in my opinion. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

One thing I dislike about ProcureDesk is the user interface. It can sometimes feel unintuitive when setting up custom workflows. The least helpful aspect is the occasional lag in system responsiveness. One downside of ProcureDesk is the learning curve for new user, especially since the new Ui rolled out. We had to set up an entirely new training. It takes time to fullly understand how to optimize the systems features. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Hi Nicole,

Thank you for sharing your detailed thoughts. It keeps us motivated. I understand the frustration with system lags and the learning curve for new users. We will share the feedback with the team and I hope your experience will improve with time.

Verified User in Philanthropy
AP
Verified User in Philanthropy
Small-Business (50 or fewer emp.)
"Exceptional Support and Expertise"
4/5
What do you like best about ProcureDesk?

Our support Anubhav, is very responsive and knowledgeable about the product. Pretty user-friendly. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

System limitations on budget, not being able to sort by project and imported budgets not adding budget owners.

Also it seems like the personalization that was done for our organization limits the effective utilization of other features. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for taking the time to share your feedback!

Verified User in Facilities Services
AF
Verified User in Facilities Services
Mid-Market (51-1000 emp.)
"Sleek Design and Effortlessly Easy to Use"
4/5
What do you like best about ProcureDesk?

It has a very sleek design and is easy to use Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

Fixes sometimes take very long costing us a lot of lost time. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for sharing your thoughts!

AB
Andrew B.
Global Total Rewards & AP Specialist
Mid-Market (51-1000 emp.)
"Global Total Rewards & AP Specialist"
5/5
What do you like best about ProcureDesk?

The tops things about ProcureDesk are ease of use, customer support, and adaptability of the platform. I do not have an accounting background, but I was able to easily use this platform. This allowed me to research similar invoices and appropriately code invoices with ease. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

Since it is a newer product, there are some bugs or slower process flows that need to be evaluated. However, the team at ProcureDesk is always willing to help and constantly asks for feedback. Many of the ideas that I ask for improvement are implemented quickly. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Hi Andrew,

Thank you for taking the time to share your thoughts. We are working towards making the system 100% bug free. Stay tuned :)

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Invoice Reconciliation is a Breeze"
4/5
What do you like best about ProcureDesk?

I like how simple it is to reconcile invoices to received orders. I like how easy it is to tell when there's a problem, and to fix it is most of the time easy and straight forward. I also like how easy it was to integrate several different entities into one system.

Customer support is always quick and thorough. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

I wish the line items were easier to input. In other systems I've used, you've been able to type right into text boxes on the PO screen and you don't need to open up another window. Opening up a new window for every line item gets annoying and time consuming when you have a 20-30 line item PO. I know you have the "edit multiple lines" button, but a lot of times the lines can be very different. Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Hi There,

Thank you for sharing your thoughts. We will share your feedback with the team regarding the ability to edit line items without having to click edit.

Ijaz A.
IA
Ijaz A.
Financial Controller
Small-Business (50 or fewer emp.)
"“ProcureDesk:An easy and efficient Solution for payable and procurement process"
4.5/5
What do you like best about ProcureDesk?

ProcureDesk is a powerful platform which make the procurement and payable process easy to handle and smoothen the process. I personally used it with Microsoft Business Central, and the amazing part was the smooth integration.

It’s easy to track the and controll all the POs and invoices processed through ProcureDesk.

Its user friendly interface, responsive support from their staff further enhance its value. It’s very reliable and efficient tool. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

I have encountered one issue, the occasional sync issue which some time caused delay in processing. But hats off to the support staff, they are very active, I would very professional in their dealing as well. All the solutions have been provided quickly Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for your kind words, Ijaz :)

YQ
Yasar Q.
Director of Accounting
Mid-Market (51-1000 emp.)
"ProcureDesk is awesome for anykind of business specially the project based."
5/5
What do you like best about ProcureDesk?

Having track of all PO linked with Projects and allocated budgets. The team is responsive and support all the way. They even are open to modify and new development in software if it is helpful across the board. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

not any that I can remember at the moment Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Thank you for the kind words, Yasar :)

Rasadari R.
RR
Rasadari R.
Accounts Coordinator
Mid-Market (51-1000 emp.)
"PD smooth line our purchase ordering and invoicing process and improved productivity and efficiency"
4/5
What do you like best about ProcureDesk?

Able to easily identify invoices relevant to the purchase order.

Able to check the order status with the back order. Review collected by and hosted on G2.com.

What do you dislike about ProcureDesk?

I find difficult with PD reporting, quite complicated reports available. Not user friendly Review collected by and hosted on G2.com.

Response from Anubhav Singh of ProcureDesk

Hi Rasadari,

Thank you for sharing your thoughts. We will share the feedback with our team regarding reports. We may reach out to you if further clarification is required.