Proctorio works well as a plug-in with Canvas. Students can navigate to the proctored exam by clicking the next button in Canvas, making it very easy for those with little technical experience. Review collected by and hosted on G2.com.
Students constantly report that they are asked for an access code, even after installing Proctorio and using it in the same class just a few steps prior without the same issue. We then have to reply, "Please ensure you have properly installed Proctorio, then refresh your browser. The access code prompt should disappear; log out and log back in if that does not work." We have to communicate this to students so many times a day. When we refer students to Proctorio support, they report that they did not receive a solution, so we have been forced to complete the student tech support ourselves. We also would prefer to receive an admin notification every time an exam comes back with alerts; however, we have been unable to get this automated through Proctorio. Review collected by and hosted on G2.com.
Thank you for your review! We're sorry to hear your experience with Proctorio has been frustrating, but your feedback helps us do better. Please reach out to our support team via live chat, email (support@proctorio.com), or phone if you or your students continue to have issues with access codes.
