--- title: ProcessMaker Reviews meta_title: 'ProcessMaker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ProcessMaker works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 305 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ProcessMaker Reviews **Vendor:** Decisions **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 305 ## About ProcessMaker ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ## ProcessMaker Pros & Cons **What users like:** - Users value the **seamless automation** features of ProcessMaker, enabling easy business process creation without deep coding knowledge. (3 reviews) - Users value the **efficiency** of ProcessMaker, facilitating quick workflow creation and management for all users. (3 reviews) - Users find the **customer support** of ProcessMaker invaluable, aiding them through development and integration with ease. (2 reviews) - Users rave about the **ease of learning** ProcessMaker, making workflow management accessible for everyone quickly. (2 reviews) - Users value the **ease of work** with ProcessMaker, enjoying its simple interface and quick learning curve for workflows. (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Process Simplification (2 reviews) - Training (2 reviews) - AI Technology (1 reviews) **What users dislike:** - Users face **functionality limitations** in ProcessMaker, struggling with basic tasks like inputting signatures and changing assignment rules. (3 reviews) - Users experience **missing features** like signature input and seamless assignment rule changes, hindering basic functionality. (3 reviews) - Users dislike the **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues. (2 reviews) - Users find the **limited features** of ProcessMaker frustrating, as essential tasks are often unsupported. (2 reviews) - Users report **performance issues** due to hidden bugs that disrupt workflows and indicate app instability. (2 reviews) - Users face **access issues** due to extensive training needs, slow support response, and browser speed inconsistencies. (1 reviews) - App Issues (1 reviews) - Cost Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## ProcessMaker Reviews ### 1. Fast Implementation and Roll-out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ProcessMaker?** ProcessMaker is a very versatile and clean process automation system. This system offered us a way to, inexpensively, implement an process management system for our users and departments. **What do you dislike about ProcessMaker?** development and coding experience is a MUST for this system. There is really no way to administer this system without code support. **Recommendations to others considering ProcessMaker:** ensure that your team is familiar with Javascript, CSS, and HTTP **What problems is ProcessMaker solving and how is that benefiting you?** process flow enforcement, standardization, and automation of out common forms and company processes. Process assignment tracking and accountability. ### 2. Very easy to pick up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about ProcessMaker?** The interface is the best. Very easy to train new employees on. **What do you dislike about ProcessMaker?** Sometimes freezes and is confusing. The interface could use an update or two. **Recommendations to others considering ProcessMaker:** Fix freezing bug. **What problems is ProcessMaker solving and how is that benefiting you?** Sped up workflow tremendously. ### 3. General review **Rating:** 4.0/5.0 stars **Reviewed by:** Gbenga O. | Executive Trainee, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about ProcessMaker?** The user interface is far better in Process maker 3.X than in process maker 2.X **What do you dislike about ProcessMaker?** I am able to search an view processes that i have nothing to do with when using advanced search. This is not really safe as i have access to information that i shouldn't like documents attached to the cases **Recommendations to others considering ProcessMaker:** Restriction of process you can view **What problems is ProcessMaker solving and how is that benefiting you?** Process Automation ### 4. Excellent Process Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Erik R. | Desarrollador de software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ProcessMaker?** The best part is the diagrammer and the integration with the form for the user. The way you use workflows for notifications and the ease of integrating more subprocesses into the process. **What do you dislike about ProcessMaker?** It should improve its way of visualizing the tasks performed and the missing ones, as there is no way to visualize all the cases at the managerial level without direct participation in the process. The incorporation of the model should also have greater flexibility to enter a standardized model. **What problems is ProcessMaker solving and how is that benefiting you?** Construction of business processes for municipalities, broadcasters, project tracking areas, ticket areas, etc. ### 5. Using a BPM to serve citizens in a local government **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ProcessMaker?** We liked the ease with which people were trained to model processes. We invested relatively few hours, compared to the capacity that was installed. The programming knowledge of this group was not advanced however they managed to carry out the required tasks. **What do you dislike about ProcessMaker?** Precisely, having to know a bit of algorithm structure and programming. In a government agency it is sometimes necessary to work with teams that do not have this capacity, so although the interface is very good it could be more intuitive. **What problems is ProcessMaker solving and how is that benefiting you?** Attention to the citizen by means of a ticket system. It helped us to facilitate processes of transparency to handle files of requirements in an orderly and more controlled way. ### 6. HTTPS problems **Rating:** 3.0/5.0 stars **Reviewed by:** Olivier L. | Developper, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** The speed to create processes and dynaform. Easy to create plugin and add features. User gestion. We don't have to take time to setup autorisations. **What do you dislike about ProcessMaker?** The text editor (on trigger or on javascript editor). Hard to debug. Error message are not enouth to solve problems. The PHP version is old. Dynaform are easy to create but it's hard to have custom interface. When we use the cloud version, we don't have access of data. So we have create our process to write sql request. **Recommendations to others considering ProcessMaker:** Take time to define the BPMN of the process **What problems is ProcessMaker solving and how is that benefiting you?** I use processmaker to create insurances offers. ### 7. Process Simplified in a perfect way **Rating:** 3.5/5.0 stars **Reviewed by:** Heshan K. | Mr, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about ProcessMaker?** It is a software tool which have all the necessary stuff packed together. eg: A frontEnd to the end user A backEnd for the developper An Admin portal for Business Users **What do you dislike about ProcessMaker?** Plugin development is hard compared with other stuff but it is a necessity though **Recommendations to others considering ProcessMaker:** Try it just once **What problems is ProcessMaker solving and how is that benefiting you?** Currently doing lot of projects from processmaker for the company. ### 8. Processmaker + customize plugins is the best solution for any business workflow. **Rating:** 4.0/5.0 stars **Reviewed by:** Sandesh P. | Mr, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2019 **What do you like best about ProcessMaker?** Workflow management and plugin functionality **What do you dislike about ProcessMaker?** Complete UI of processmaker tool and speed of the application **What problems is ProcessMaker solving and how is that benefiting you?** Instade of building small small separate applications for workflows we can all manage under same hood of processmaker. ### 9. Worst service received **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about ProcessMaker?** Nothing. I thought it could be a great help for the process but there were some issues that couldn't be handeld by Process Maker. I contacted many times PM in the lats 2 months. I scheduled twice meeting but never appeared. I f I would have the opportunity to ak for my money back, you should be serious and give it back! **What do you dislike about ProcessMaker?** I lost money with the tool. The company hired to implement process maker couldn't make it and lot of the processes needed to be done in an excel sheet. **Recommendations to others considering ProcessMaker:** Don't think sky is the limit with process maker. **What problems is ProcessMaker solving and how is that benefiting you?** Tender process ### 10. ProcessMaker good tool to automate your processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about ProcessMaker?** You can develop what you want within the platform and connect with quite a few platforms, and it's very easy to use **What do you dislike about ProcessMaker?** That if you modify a PMT_table in PhpMyAdmin it stops working in processMaker, **Recommendations to others considering ProcessMaker:** Easy to use and understand, to automate your processes **What problems is ProcessMaker solving and how is that benefiting you?** Automate any process and we can develop very easy reports and know what are the losses and gains within the company ### 11. ProcessMaker is an interesting and easy to use application. **Rating:** 4.5/5.0 stars **Reviewed by:** Maimuna M. | Software Developer (ProcessMaker), Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** The simplicity in building the processes and well as the great user experience **What do you dislike about ProcessMaker?** Sometimes data swap while it circulation. **Recommendations to others considering ProcessMaker:** ProcessMaker is easy to use and implement. **What problems is ProcessMaker solving and how is that benefiting you?** We are using ProcessMaker to automate all manual and semi manual process, We use minimal paper and less ink. It is less expensive compared to it's counterpart ### 12. Powerful Maker of Complex Process **Rating:** 4.5/5.0 stars **Reviewed by:** Candra B. | Officer TI Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about ProcessMaker?** Many features like, the automation process, SLA report, ease of use, and the Integration with many Web services. **What do you dislike about ProcessMaker?** I think the diagram process designer need to be improved for creating the process smoothly **Recommendations to others considering ProcessMaker:** I think the diagram process designer need to be improved for creating the process smoothly **What problems is ProcessMaker solving and how is that benefiting you?** We recreated the manual process to ProcessMaker so we can monitor where the bottleneck is for each manual Process ### 13. Simple and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Akila J. | Lead Business Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about ProcessMaker?** A simple platform built to enable workflow automation, a person with a moderate technical background can use ProcessMaker to enhance the organizations' efficiency **What do you dislike about ProcessMaker?** The dynoform setup is a bit complicated to understand and to adhere **What problems is ProcessMaker solving and how is that benefiting you?** we are using processmaker to mainly address manual operational task employees have to perform, We are hoping to achieve standardize processors with better efficiency via PM ### 14. Business analysation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2019 **What do you like best about ProcessMaker?** It allows your work flow becomes more effective and easy **What do you dislike about ProcessMaker?** It sometimes become slow when in use regularly **Recommendations to others considering ProcessMaker:** This is the best platform for easy data and information flow **What problems is ProcessMaker solving and how is that benefiting you?** Data and information processing ### 15. Good workflow tool for bpm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about ProcessMaker?** That we can connect with enough tools through api, Ease of implementing a process, and at the same time it works on mobile **What do you dislike about ProcessMaker?** nothing, I like everything very good bpm tool **Recommendations to others considering ProcessMaker:** Of course, very good tool and provide very good support **What problems is ProcessMaker solving and how is that benefiting you?** Problems with distributors for product delivery ### 16. Processmaker 3.2.1 review **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff L. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** Processmaker is easy to learn and easy to use. Documentation is plentiful. Anybody with PHP and MySQL knowledge should be able to use it with ease. **What do you dislike about ProcessMaker?** When there are alot of cases things get slow. No version tracking / control. **What problems is ProcessMaker solving and how is that benefiting you?** Paper to paperless. Easier business process via workflow. ### 17. Good, easy and flexible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** How easy it is to build flows, templates, web forms etc. Its really flexible which allows you to solve or automate processes in many ways as you creativeness alows. **What do you dislike about ProcessMaker?** we had to ask for a personlized developement and it took a lot of time for the processmaker team to put it together, but once we had the team workind the timing was great. **What problems is ProcessMaker solving and how is that benefiting you?** we are automating many forms and processes that involve documentation, this way everything is digitalized and we are avoiding soo much paper. ### 18. One of the best bpm **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Director de I+D+i, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ProcessMaker?** processmaker is able to be extended by means of plugins. This makes the tool very useful and can be coupled to any situation **What do you dislike about ProcessMaker?** I don't like output documents. in some situations are difficult to manipulate **What problems is ProcessMaker solving and how is that benefiting you?** I was able to solve internal problems with process management, and I was able to improve the management of the processes in the clients. ### 19. Processmaker the best tool for agile developments **Rating:** 5.0/5.0 stars **Reviewed by:** Lennin Geovanny I. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** facilitates the creation of process with clear tasks and agile forms, the reports are easy to generate and customize **What do you dislike about ProcessMaker?** in some cases it limits me when it comes to meeting some customer requirements **What problems is ProcessMaker solving and how is that benefiting you?** we made a pqrd for the local government and a software for managing the flow of information of an accounting company ### 20. PROCESSMAKER **Rating:** 4.0/5.0 stars **Reviewed by:** FEMI A. | Software Quality Assurance Tester, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** The plugins functionality it posseses , it can plugin to multiple applications, it also has good cascading functions , the pages cascade from initiator to approver seamlessly **What do you dislike about ProcessMaker?** on some browsers it has some deficiencies like chrome version 11, it repeats some numeric values **Recommendations to others considering ProcessMaker:** ease of usage and easy to implemet **What problems is ProcessMaker solving and how is that benefiting you?** it has been able to assist with loan availaments it has been able to assist with disbursement it has been to assist with profiling for different users etc ### 21. A BPM with all the possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about ProcessMaker?** ProcessMaker is a fairly mature software, in which you can carry out large developments, since allowance for programming and integration are some of its strengths **What do you dislike about ProcessMaker?** I think it falls short on the aesthetic, you should add something easier for the design **What problems is ProcessMaker solving and how is that benefiting you?** The solution for the organization of the documents of a company was made ### 22. it works fine **Rating:** 3.5/5.0 stars **Reviewed by:** Aminat B. | Quality Assurance Analyst, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about ProcessMaker?** - helps to automate processes - Eliminates paper memos - easily integrates with financial systems **What do you dislike about ProcessMaker?** - Slow to launch - Missing cases - Wrong case status errors - Incorrect routing **What problems is ProcessMaker solving and how is that benefiting you?** It helps to automate manual processes ### 23. Tammy Cline, Budgetary Clerk **Rating:** 3.5/5.0 stars **Reviewed by:** Tammy C. | Budgetary Clerk, (Accounts Payable and Accounts Receivable), Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about ProcessMaker?** I like that the staff can submit the requisition on the computer and how the tree works of approval vs the old paper and pen process and having to get signatures for the approval. **What do you dislike about ProcessMaker?** That it takes overnight to add a new vendor. **What problems is ProcessMaker solving and how is that benefiting you?** From requisition to purchase order is a fast and easy process. Purchase orders are processed daily now vs once or twice a week ( waiting on hand written signatures). ### 24. Quick implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Jose P. | Jefe de infraestructura y soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ProcessMaker?** Processmaker has helped us to automate our business processes quickly and flexibly, allowing us to react effectively to the changes that the business needs. **What do you dislike about ProcessMaker?** The licensing model should consider a scenario that is more suited to small companies (SMEs) that require support. **What problems is ProcessMaker solving and how is that benefiting you?** For our company has been solved problems such as changes in business rules, the tool allows us to react quickly to these changes, that our business turn require. ### 25. Powerful BPMS accelerating our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about ProcessMaker?** Pure web interface without binary code on page, very easy to build user interface (forms/interactive features), powerful script adding feature to extend functionalities. **What do you dislike about ProcessMaker?** Backend management is not so clear to deal with data (variables and database linkage), lack some well built common samples or templates to make development fast and easy. **Recommendations to others considering ProcessMaker:** it's powerful BPMS apps but still need quite good programming skill to get a proper complex workflow implemented. **What problems is ProcessMaker solving and how is that benefiting you?** General HR procedure/Operation procedures, it's quick and easy way to build these workflows. ### 26. Great process flow software with good support team **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** I like the flexibility to create processes as well as the extensive wiki pages. If I ever have issues with the wikis the support team is always willing to help. **What do you dislike about ProcessMaker?** I dislike how cumbersome it is to output a document or write reports. **What problems is ProcessMaker solving and how is that benefiting you?** We have many processes that touch different departments in our company. This tool has let us track the communication between these groups and make it more efficient. ### 27. Processmker in Government Institutions **Rating:** 5.0/5.0 stars **Reviewed by:** Raúl D. | Ingeniero en Sistemas y Computación, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** Adaptation with other systems regardless of the programming language **What do you dislike about ProcessMaker?** I have not found any considerable problem to say that I dislike something **What problems is ProcessMaker solving and how is that benefiting you?** All processes and requests made in the ministry ### 28. Simple to use and understand **Rating:** 4.0/5.0 stars **Reviewed by:** Mobolaji O. | Software QA Tester, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about ProcessMaker?** Ability to work with the application to perform workflow process, simplicity and elegant . Ability to use Processmaker Wiki to solve problem and also online discussion with professional to solve technical and other serious issues. **What do you dislike about ProcessMaker?** troubleshooting the application when error is encountered. understanding of process by the application development team. **Recommendations to others considering ProcessMaker:** Possibility of running the using C# **What problems is ProcessMaker solving and how is that benefiting you?** i can say almost all. Account open processes inclusive ### 29. Very handy tool to easily automate your company's processes **Rating:** 4.0/5.0 stars **Reviewed by:** Eleftherios N. | Full Stack Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** Great way to make flows with requestors, approvals and notes for everything. **What do you dislike about ProcessMaker?** Still nothing. Way better than anything we used until now. **What problems is ProcessMaker solving and how is that benefiting you?** We automated the vacations requests and approvals. ### 30. Automate workflows and efficient the time of the people **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about ProcessMaker?** The easy tracking of the activities and stages of the processes **What do you dislike about ProcessMaker?** You need an external vendor for the workflow creation **What problems is ProcessMaker solving and how is that benefiting you?** We are working on approval processes. The best benefit is the tracking of the activities of the process. ### 31. ProcesMaker is simple to use and the flows are really just great to implement. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew O. | IT Business Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about ProcessMaker?** Its simplicity.. Its amazing how a simple feature can be used to make a process super efficient through automation. **What do you dislike about ProcessMaker?** I dislike that we can't customized the application. **Recommendations to others considering ProcessMaker:** Great tool!! **What problems is ProcessMaker solving and how is that benefiting you?** Process automation....We have automated a lot of manual processes using the application. Integrations.... We have been able to integrate with other applications to help solve common customer complaints. ### 32. Easy End-User Access, Strange LDAP Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** ProcessMaker is very easy on the eyes from an end-user standpoint, and simple to make changes in. **What do you dislike about ProcessMaker?** We had constant issues setting up a LDAP connection for ProcessMaker with our user databases. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker allows us to expediently fill out and sign forms that had taken up to several days on paper in as little as a few minutes. ### 33. An excellent BPM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ProcessMaker?** I really like Processmaker because its configuration and validation are done at the programming level, which makes it very broad. **What do you dislike about ProcessMaker?** Although the interface is simple, I think it is a bit short to make it a more beautiful interface **What problems is ProcessMaker solving and how is that benefiting you?** Several business problems have been resolved, one case in particular, 70% of the human management area was automated, for example permits, vacations, role automation, among others ### 34. the best BPM OpenSource **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Andrés C. | Administrador de Infraestructura de Tecnologias de Información, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about ProcessMaker?** I like this BPM too much for its flexibility, its security, I have also had the opportunity to contact the technical support area which is very good **What do you dislike about ProcessMaker?** Although the stable open source version of ProcessMaker is so good, I think internally it has some flaws **What problems is ProcessMaker solving and how is that benefiting you?** We are implementing a PQR process ### 35. Full featured and mature product **Rating:** 5.0/5.0 stars **Reviewed by:** Fatih G. | CEO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ProcessMaker?** I like ProcessMaker because it has everything I need. It has a very strong technologic background while having all the functions for a business to need. **What do you dislike about ProcessMaker?** I dislike that it does not have a CRUD interface for metadata. **Recommendations to others considering ProcessMaker:** Go for it, it really worth your efforts. **What problems is ProcessMaker solving and how is that benefiting you?** I created all kinds of business processes. I can place the product almost everywhere. ### 36. The version 3.3 is graphically appealling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about ProcessMaker?** Its usuage of bootsrap and the fact that I can use rest api **What do you dislike about ProcessMaker?** I don't good support because the programing language we use here is c# **Recommendations to others considering ProcessMaker:** I have seen someone who uses it well. You can only appreciate it when you know how to administer it **What problems is ProcessMaker solving and how is that benefiting you?** payment processes, HR processes etc ### 37. ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about ProcessMaker?** it is a good program with good features in its designer, the creation of forms is flexible, you can extend the tool by means of plugins **What do you dislike about ProcessMaker?** the creation of outputs documets are very manual **What problems is ProcessMaker solving and how is that benefiting you?** automation of student processes ### 38. Very difficult to implement **Rating:** 0.0/5.0 stars **Reviewed by:** Asif H. | AVP/CIO, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about ProcessMaker?** Automation, making business processes efficient, reduce time to process **What do you dislike about ProcessMaker?** Lack of Support, Difficulty of use, support does not have any clue. **Recommendations to others considering ProcessMaker:** Do not try this project **What problems is ProcessMaker solving and how is that benefiting you?** Automating approval process, elimination of paper work ### 39. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** OLUWAFERANMI I. | Use case and Testing (Technology Group) Core Banking Application Enhance, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about ProcessMaker?** I like the simplicity of the application to the end user even though the application is so robust **What do you dislike about ProcessMaker?** time out session seems short and i believe it can be increased **What problems is ProcessMaker solving and how is that benefiting you?** Workflow ### 40. Initial usage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about ProcessMaker?** I like the possibility to model the process directly, and dynamic forms builder and the possibility to use triggers as source code. **What do you dislike about ProcessMaker?** I dislike the debug difficulty because is time consuming develop simple procedures by using triggers. **What problems is ProcessMaker solving and how is that benefiting you?** I model basic processes on some organizations, like invoicing, quotes and service orders. ### 41. It´s a good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** Easy to use, fast, user friendly, great tool **What do you dislike about ProcessMaker?** Interface could be better and with more customazing options **Recommendations to others considering ProcessMaker:** Simple tool, works great under cloud service **What problems is ProcessMaker solving and how is that benefiting you?** Migration of authorization process of some areas to ProcessMaker ### 42. Xperta review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ProcessMaker?** It is simpler and ligther than other BPMs. Works well on the cloud and I do not have to install in in my site. **What do you dislike about ProcessMaker?** Documentation is all over, difficult to find information. Needs to be cleaned up. Creating the forms can have more features. **Recommendations to others considering ProcessMaker:** Price is important. Compared to other BPMs this is affordable. Minimun required to use, easy to use in the cloud, not need to install software on my location. **What problems is ProcessMaker solving and how is that benefiting you?** Mainly process redesign in the public secto ### 43. too early to tell **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about ProcessMaker?** Ease of use so far but we are still in the implementation process and we have not gone deep enough to provide insightful feedback **What do you dislike about ProcessMaker?** It seems that we are having issues with our F5 and maybe this should be part of the scope of the project. **What problems is ProcessMaker solving and how is that benefiting you?** Ideally, we need a workflow application that will be implemented as an Enterprise application. ### 44. Useful but buggy in advanced features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about ProcessMaker?** The workflow logic is quite powerful and there's a lot you can customize. **What do you dislike about ProcessMaker?** Many features such as the mobile app, taking action by clicking a link in an email, and even basic case flow have significant bugs. I have 8 confirmed bug tickets open with ProcessMaker all of which are over 7 months old. ProcessMaker can also be very slow in places. Submitting a form usually takes 30 seconds and doesn't show any loading icon, which confuses users. **Recommendations to others considering ProcessMaker:** Be prepared for doing a lot of the work yourself and discovering a lot of bugs. This is mainly if you want to use anything beyond the most basic features. **What problems is ProcessMaker solving and how is that benefiting you?** We automate business processes such as purchase orders and HR hiring processes with ProcessMaker. We upgraded from a paper system and it's definitely faster than that. ### 45. Solid tool for process management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ProcessMaker?** Easy to use and modifying. Accounts management is straight forward. Can accommodate multiple processes. **What do you dislike about ProcessMaker?** Configuration a little bit difficult . Sometime need help from vendor **What problems is ProcessMaker solving and how is that benefiting you?** Transaction booking and approving ### 46. Processmaker developoer **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago V. | Consultor BPM KSK - Bridgestone Latam, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about ProcessMaker?** The tool enviroment, plugins, freendly developer enviroment, fast workflow creatios, backend **What do you dislike about ProcessMaker?** The final user frontend could be better in the version 2.8 **What problems is ProcessMaker solving and how is that benefiting you?** Business approval traking, fast approval process ### 47. This is the best software to digitalize your work process **Rating:** 5.0/5.0 stars **Reviewed by:** Peter W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2018 **What do you like best about ProcessMaker?** I have to say "This is the best software to digitalize your work process". I am using it to help us control our work process and help our client to place/track order more convenient. We are in a traditional industry. We are using process maker to digitalize our working process. We are now using it to generate an online placing order system. Because all our products are customized, we really need a flexible system that we can build a process to help our clients to specify all details before placing order. Process maker is the perfect option! **What do you dislike about ProcessMaker?** It is hard to say. It works perfectly for me and my clients. If I have to propose a suggestion, maybe it can improve on multi-language user interface? **Recommendations to others considering ProcessMaker:** Processmaker is definitely the best solution for business that needs flexibility and customizes process control. **What problems is ProcessMaker solving and how is that benefiting you?** We are using it for our clients to place the order online. We are traditional industry and provide non-standard products. we really need our client to specify all their requirements before placing order. Process maker is the perfect solution for this problem! ### 48. Process Maker is always easy to use with such easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about ProcessMaker?** The easy to use and the powerful plugins to other plataforma to build solid workflows to enhance productivity **What do you dislike about ProcessMaker?** Sometimes the way to program the tool is way to specific leaving you to have code errors with no hints or clues to go. **What problems is ProcessMaker solving and how is that benefiting you?** Currently we are enhancing the approval processes in various areas of the company. ### 49. We are implementing the hole company in PM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about ProcessMaker?** process flow ease of use stability Opensource **What do you dislike about ProcessMaker?** not able to write softwares just processes **What problems is ProcessMaker solving and how is that benefiting you?** integration ### 50. Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ProcessMaker?** ProcessMaker is a versatile option to bring our documented processes and policies to life. **What do you dislike about ProcessMaker?** Perhaps so far, the interface design and colours. **What problems is ProcessMaker solving and how is that benefiting you?** A lack of time-monitoring tools. A lack of KPIs. A lack of automatised reports and operations. ## ProcessMaker Discussions - [Does this integrate with SAP B1?](https://www.g2.com/discussions/does-this-integrate-with-sap-b1) - 1 comment, 1 upvote - [what improvements do they have for the future](https://www.g2.com/discussions/what-improvements-do-they-have-for-the-future) - 1 comment, 1 upvote - [Why are using PM and no the other apps (Bizagi, Bonitasoft, etc)?](https://www.g2.com/discussions/why-are-using-pm-and-no-the-other-apps-bizagi-bonitasoft-etc) - 1 comment, 1 upvote - [Does process maker have an integration with Google Docs?](https://www.g2.com/discussions/15542-does-process-maker-have-an-integration-with-google-docs) - 2 comments, 1 upvote - [How can I do so that users can see the files that other users upload, but not all the files?](https://www.g2.com/discussions/14737-how-can-i-do-so-that-users-can-see-the-files-that-other-users-upload-but-not-all-the-files) - 1 comment, 1 upvote - [View ProcessMaker pricing details and edition comparison](https://www.g2.com/products/processmaker/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+08%3A50%3A37+-0500&secure%5Bsession_id%5D=49d0648e-a8e3-459f-bda1-697fe85381fb&secure%5Btoken%5D=26dcf91a486d360269d7aa1b8351ad977e696baa4e6cad8b85de7df51a1e827e&format=llm_user) ## ProcessMaker Features **Setup** - Activities - Flows - Dependencies - Notifications **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Management** - Updates - Audit Trail - Integration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Data Extraction** - Entity Recognition - Text Classification **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption **Process Development** - Process Routing ## Top ProcessMaker Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews)