--- title: ProcessMaker Reviews meta_title: 'ProcessMaker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ProcessMaker works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 305 scale: '5' date_modified: '2026-07-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ProcessMaker Reviews **Vendor:** Decisions **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 305 ## About ProcessMaker ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ## ProcessMaker Pros & Cons **What users like:** - Users appreciate the **simple interface** of ProcessMaker, making workflow management easy for everyone. (7 reviews) - Users value the **automation capabilities** of ProcessMaker, allowing easy creation of complex business processes without coding. (3 reviews) - Users value the **efficiency** of ProcessMaker, appreciating its simple interface for easy workflow management and enterprise scale usage. (3 reviews) - Users value the **flexibility and ease of use** in ProcessMaker for building and testing automation processes. (3 reviews) - Users value the **accessible developer support** and training, making integration smooth and empowering self-sufficient usage. (2 reviews) - Users praise the **ease of learning** with ProcessMaker, finding it accessible for creating and managing workflows quickly. (2 reviews) - Users appreciate the **ease of work** with ProcessMaker, noting its simple interface for efficient workflow management. (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Process Simplification (2 reviews) **What users dislike:** - Users face **functionality limitations** , such as issues with signatures and basic task execution in ProcessMaker. (3 reviews) - Users are frustrated by the **missing features** in ProcessMaker, impacting basic task functionalities and signature inputs. (3 reviews) - Users report encountering **hidden bugs** that disrupt workflows and indicate underlying issues with the app itself. (2 reviews) - Users find the **limited features** of ProcessMaker frustrating, as basic tasks are not supported effectively. (2 reviews) - Users report **performance issues** due to hidden bugs disrupting workflows and affecting the app's reliability. (2 reviews) - Users face **access issues** due to extensive training needs, slow support response, and browser speed inconsistencies. (1 reviews) - App Issues (1 reviews) - Cost Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## ProcessMaker Reviews ### 1. Very interesting and a very complete tool **Rating:** 4.5/5.0 stars **Reviewed by:** Jan A. | Programador en macros excel vba, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** The variation of tools that it has, the utility it generates for the company and order. ProcessMaker is a cost effective and easy to use open source business process management (BPM) or workflow software application. It generates an excellent order in topics of requests, with which it can help to have a better address as a company. I also like very much the flow diagram that has when performing a function in terms of bosses and positions, by who must pass before the other person **What do you dislike about ProcessMaker?** Response time only but it is more part of the company. What I do not like about the tool, a little development that developers have to generate when implementing a new text box. I do not like much the process that involves the creation of a page for the theme of text boxes, when working with artificial intelligence is very complicated **Recommendations to others considering ProcessMaker:** If you would recommend the process, because it is an excellent order to know about the requirements, projects, requests and results diagrams for the authorization **What problems is ProcessMaker solving and how is that benefiting you?** If by ProcessMaker I generate incidents, requests, are of access or projects which follow a flow that helps me create an order for things. I have solved many incidents, regarding issues in which projects, maintenance, tickets and A3 are involved. Which arrive to my person after having gone through a series of approvals verifying that everything is correct. ProcessMaker helps a lot when it comes to having an organization that is derived from a family tree to be able to give the necessary revision to each case ### 2. Best tool for Business Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about ProcessMaker?** Ease of use and development, all integrated solution. It's easy to manage code, do administration task get reports on processes and performance. **What do you dislike about ProcessMaker?** Debugging can be improved with breakpoints but otherwise, I am happy with the tool **Recommendations to others considering ProcessMaker:** Definitely worth a try, go ahead take the free trial, it will definitely fit your need. **What problems is ProcessMaker solving and how is that benefiting you?** Supplier Invoicing and many Internal processes ### 3. Processmaker is a powerful and complex software. **Rating:** 2.5/5.0 stars **Reviewed by:** Josh S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about ProcessMaker?** The best thing I like about Processmaker is that it is a highly customizable tool. We spent a lot of time in contact with their support team in order to use the software as we needed. **What do you dislike about ProcessMaker?** Being a powerful software, Processmaker is very complicated. One of our techs needed to learn a new programming language in order to use the software, and often times when we run into a problem - he is able to show the techs what code will fix the issue. **What problems is ProcessMaker solving and how is that benefiting you?** We are using ProcessMaker in order to process purchase orders and change of status forms. Having a software - with limits - has helped us create a better process for these tasks. ### 4. ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about ProcessMaker?** The most helpful thing about ProcessMaker is the fact that it makes it incredibly easy to create structures to organize your team's workload, as well as manage projects and clients. It makes business process automation incredibly easy. **What do you dislike about ProcessMaker?** There isn't much to dislike about the ProcessMaker platform, except for the fact that it can be a little daunting if you're unfamiliar with the process. **Recommendations to others considering ProcessMaker:** I recommend that you take adequate time to figure out how to use this platform, and give it the time and attention it deserves because it is truly a great product! **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker allows me to avoid wasteful practices, while empowering managers and improving every single process within the company. ### 5. Amazing experience with PM **Rating:** 4.0/5.0 stars **Reviewed by:** Douglas S. | IT Project Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about ProcessMaker?** It is a great tool for case management and in our corporate scenario for purchasing management. It offers great adaptability and scalability as a web tool. We also provide it as an added value to our customers and as a CRM tool **What do you dislike about ProcessMaker?** Lack of stability or some errors that feels pretty basic issues to solve. those problems seem to be no fixes since I´m using the tool **Recommendations to others considering ProcessMaker:** Easy to use and adaptability to the business. a great tool to manage your process and have the tracking. **What problems is ProcessMaker solving and how is that benefiting you?** Optimization of the procurement process. Since we have this tool we have more tracking of every purchase that we made ### 6. Feature rich and easy to use BPMS **Rating:** 4.5/5.0 stars **Reviewed by:** Kostas P. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about ProcessMaker?** Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal. **What do you dislike about ProcessMaker?** Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies. **What problems is ProcessMaker solving and how is that benefiting you?** Wide range of processes including HR, procurement, IT and GDPR. In many cases, processes integrate with external databases and REST APIs. ### 7. Excellent product. Price is high. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about ProcessMaker?** Processmaker has been a great tool for us. We have automated a number of fairly complex business processes. **What do you dislike about ProcessMaker?** I would have said "not much" until you changed your pricing model. Now we're trying to figure out how to leave the product after having automated many processes that are now dependent on PM. **What problems is ProcessMaker solving and how is that benefiting you?** Contract management system for approval and tracking of legal contracts. Change management for IT. Change of Major for our students. Request for a parking sticker. Many others. ### 8. easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2020 **What do you like best about ProcessMaker?** easy to implement. straight forward of the process. Administration is easy. **What do you dislike about ProcessMaker?** a little learning curve. you must get familiar to the design process to unitize its functions **What problems is ProcessMaker solving and how is that benefiting you?** Assign use group. its user group concept is kind of complex. but provides the flexibility to manage users. ### 9. Easy workflows designer and simple manage to use **Rating:** 5.0/5.0 stars **Reviewed by:** Omar M. | specialty applications analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2019 **What do you like best about ProcessMaker?** It is an easy and friendly software that you can be to use, because is a web application. You can design simples form and set quickly process into of enterprises. you can manage groups and user and allow user to create and edit process diagram, you can configuere the send email step by step process. the processmaker is a very safe to access trhough by internet. You can acces from multiple System operative such as android, mac, windows , linux, etc.you can get a easy report of stadictics. **What do you dislike about ProcessMaker?** It's very slow when you have a lot user connecting to workflows, may be the connection to cloud. in the report's section not is very easy to prepare and configure into web application, sometimes is very complicated for to integrate with other apps, such as SAP b1 and internal apps . those are the most important points that I did not like.But not are not serious. **Recommendations to others considering ProcessMaker:** well is very difficult to describe an other recomendation because is very complete software, etc. **What problems is ProcessMaker solving and how is that benefiting you?** with processmake we has resolving a lot issues, we can set automatically each process. The main problems that was solved with the purchasing process since previously everything was handled by email and excel, the processes were very delayed and complicated for their search, the errors were many when the requisitions increased, it was a chaos .But processmaker solves the problem by organizing the flow of purchases and obtaining better results for analysis of purchases, the best manage of suppliers, etc. ### 10. User of Processmaker **Rating:** 4.0/5.0 stars **Reviewed by:** Conner H. | Basic user of Microsoft Teams, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about ProcessMaker?** The ease of access and the simplicity of the application. **What do you dislike about ProcessMaker?** It took me a while to get used to this software, I had not used any software like Processmaker before I downloaded it. **Recommendations to others considering ProcessMaker:** Research before you jump into the application. **What problems is ProcessMaker solving and how is that benefiting you?** Good tool for designing business processes and databases. ### 11. an intuitive platform for rapid process implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about ProcessMaker?** ease of use, it is an easy-to-use tool and above all, it has a page with support information that guides for the quick resolution of problems while I implement a process. **What do you dislike about ProcessMaker?** So far, I have not had any issues with the tool. **What problems is ProcessMaker solving and how is that benefiting you?** document filing, payment scheduling. ### 12. Friendly, but with many errors **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ProcessMaker?** it is a user-friendly and easy-to-use platform. Reviewing the traceability of the processes is very good. **What do you dislike about ProcessMaker?** the process frequently gets damaged every time an update of the process maker version is done. The KPIs do not work properly. In the standard license, the support times are very long and the dates assigned to the cases are not the real ones. **Recommendations to others considering ProcessMaker:** Understand very clearly what the tool is required for since it is not suitable for any process when you are on the standard license. **What problems is ProcessMaker solving and how is that benefiting you?** It is the main tool of the business, so its reliability is important. We have managed to organize the process and optimize transaction times. ### 13. To track workflow and stay on deadline **Rating:** 3.5/5.0 stars **Reviewed by:** Tristan C. | Graphic Design, Ads & Layout, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about ProcessMaker?** Was really simple to pick up, great for low and high level employees who might not know the software well. Helped us go to a digital format, cutting costs and being more sustainable. **What do you dislike about ProcessMaker?** The licensing itself is a little expensive, and could offer more customization. **What problems is ProcessMaker solving and how is that benefiting you?** Allows us to cut down on paper and to get upper level approval quickly. ### 14. processmaker at work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about ProcessMaker?** I like this software because we can automate processes either internally or for our clients **What do you dislike about ProcessMaker?** What I dislike a little is the support since many of the times it takes to respond and in urgent cases we need quick answers **Recommendations to others considering ProcessMaker:** 100% RECOMMENDING PROCESSMAKER FOR EASY USE THAT THIS MAY HAVE **What problems is ProcessMaker solving and how is that benefiting you?** process automation for credits ### 15. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about ProcessMaker?** ProcessMaker is great product. In my college, we use ProcessMaker in a daily basic. It helps us keep track of all forms from more than 50 departments. ProcessMaker is easy to manage. Our clients are happy because they are using a system that have a great user interface. Also, ProcessMaker is user friendly, you can find everything you need easily. **What do you dislike about ProcessMaker?** ProcessMaker has a lot of information. I believe that people need a lot of practice in order to manipulate ProcessMaker completely. The training itself is not enough to control ProcessMaker. People will need more practice and more training. **Recommendations to others considering ProcessMaker:** Read the documentation and try to learn as much as you can. There are a lot of information but, once you get it, you will have a great product in your hand. **What problems is ProcessMaker solving and how is that benefiting you?** We are reducing time in processing students request. ProcessMaker allow students to submit forms to change their majors. Before, changing your major could take up to 7 days. Now, it takes less than 2 days. ### 16. Its been wonderful so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about ProcessMaker?** Its easy to use. The predefined functions make the development of processes easy **What do you dislike about ProcessMaker?** It has strict predefined functions. I wish there was room to tweak the functions a bit. **Recommendations to others considering ProcessMaker:** The predefined functions are too strict. Kindly make them flexible so the developers can tweak it to perform the functions they want **What problems is ProcessMaker solving and how is that benefiting you?** Were trying to automate the manual processes in my firm. We've saved so much money from the cost of printing with papers. ### 17. ProcessMaker: An impressive BPMS Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** I love the reliability and ease of development on the platform, the platform is soo simplified that you don't need to have a deep knowledge of programming to develop processes. The support system is also top-notch, we can readily contact the support team for resolution of challenges we encounter in the use of the product **What do you dislike about ProcessMaker?** We recently encountered some compatibility challenges during the upgrades from 3.2 to ProcessMaker 3.3 which caused availability issues and dissatisfaction of our users. Also, for developers, we are forced to use too may plugins for compatibilities with our internal system. Another issue we encounter is the swap of information when mobile users using the upgraded version approve on a process initiated on a later version of the platform **Recommendations to others considering ProcessMaker:** I highly recommend ProcessMaker. But you need to work on reducing the need for exteral plugins **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker helps my organization automate all our manual process in a cost effective manner. ### 18. Easy to use and understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** It helps a lot with follow-up and delivery. Drawing is easy (has an intuitive editor), the flowcharts look neat and easy to understand. Training new people to create the flowcharts takes no time. It has helped us finding some bottlenecks we have in our structure, helping us improve delivery times. The pre-defined templates help a lot creating the flowcharts faster; there are different sets of symbols that we can use to suit the different purposes of our flowcharts. All you need to do with the pre-defined templates is modify a few things, enter the data so it can suit the needs. A great feature it has, and works a lot with the follow up is the email notification system. For example, when there is a new task assigned to a person, that person receives an email notifying that there is a new pending task. **What do you dislike about ProcessMaker?** Sometimes when you drag an item, it takes a while to respond. For the users it is a bit hard to change who has assigned a task when the person who was responsible for that task leaves the company. **Recommendations to others considering ProcessMaker:** Just use it; it will save you lots of time. **What problems is ProcessMaker solving and how is that benefiting you?** Automation and Dashboard creation. From a request from the user, approval of supervisor to development. In addition, something that we call change control, it has used to request a change in a process, close some audit findings by looking at the root cause. A different use for the tool is for migration purposes, in other words, dataflow is used for almost everything in the company. ### 19. ProcessMaker Recommendation **Rating:** 3.5/5.0 stars **Reviewed by:** Susan H. | Director ERP Platform Development, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** The flexibility to use APIs to retrieve/update information easily makes the form management a very useful tool. **What do you dislike about ProcessMaker?** Management/creation of process is clunky. Developer needs to be agile in use of this and other tools to have effective development cycle. No security in designer - all workflows open to all developers - no segregation requires tighter controls on granting developer access. **Recommendations to others considering ProcessMaker:** Easy to create integration with other systems via APIs. Form creation is easy. Having to types of processes (web form and event driven) is extremely useful. **What problems is ProcessMaker solving and how is that benefiting you?** Not used in production yet but plan to automate process for receiving and processing paper forms with autofill for retrievable data from our Student Information System. ### 20. Integration of software is the key to power up and increase capabilities of any kind of projects **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about ProcessMaker?** The integration plugins, add powerful capabilities,in my case for Services Industry (BPO) **What do you dislike about ProcessMaker?** The software licencing model can be very dificult to escalate, adding or decreasing licensing dinaymically, may be is neccesarry offer a new distribution with flexible licensing model. **What problems is ProcessMaker solving and how is that benefiting you?** any kind of process, authorization, bpms flows. We can reach the semi-automation of some process, making instantly ROI of the project implementation. ### 21. we are using intensively BPMs at company level and Process Maker is the standard tool to do it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ProcessMaker?** capacity to standardize and industrialize BPMs at company level **What do you dislike about ProcessMaker?** the old interface, but the new one is better **What problems is ProcessMaker solving and how is that benefiting you?** all type of adminitrative workflows: we have more than 400 implemented for a company of 110 000 employees. ### 22. Events process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about ProcessMaker?** I like how awesome and beautiful the event becomes after all the set up with different colours of decorations which describes the event. **What do you dislike about ProcessMaker?** Bad weather which at times might stop the whole process. **Recommendations to others considering ProcessMaker:** When processing tents making we should use strong durable materials that doesn't tire easily. I therefore recommend this software to be used worldwide since it's beneficial and efficient. **What problems is ProcessMaker solving and how is that benefiting you?** I have tried to make more strong tents with good grades that doesn't tire easily. I have always been earning income from different events with the same products. ### 23. My experience with ProcessMaker **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about ProcessMaker?** ProcessMaker business process management software (BPMS) assists organizations with designing, automating and deploying business processes. Workflow software that is customizable to your company's needs. **What do you dislike about ProcessMaker?** This software sometimes lags and crashes down and sometimes run slowly...rest everything is alright and it is convenient to use. **What problems is ProcessMaker solving and how is that benefiting you?** advantage of a fully supported, high quality BPMS suite that can integrate with an unlimited number of applications ranging from ERP, CRM, and HR management software to your existing document management process software ### 24. Good bpmn software ProcessMaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about ProcessMaker?** The ease of creating processes, and being able to grant us with other sites, you can podify everything, skin, dynaforms with different styles **What do you dislike about ProcessMaker?** He has accomplished everything, does not consume resources, easy to manage **Recommendations to others considering ProcessMaker:** try the platform is very easy for your developers and you can see quick changes **What problems is ProcessMaker solving and how is that benefiting you?** In a loan application process we reduce time and costs very noticeable ### 25. Great tool to gain efficiencies and visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando G. | Financial Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ProcessMaker?** I like how flexible the tool is to create any process you can think of. I also like how you can make workflows trigger other workflows. Email approvals is also a really neat and helpful feature. **What do you dislike about ProcessMaker?** The more sophisticated features need professional services Also, the workflow diagram needs a more modern design **Recommendations to others considering ProcessMaker:** ProcessMaker is a great tool to automate and streamline processes. Everyone one of their teams are very helpful. From the sales team helping you understand the products capabilities, to the professional services team helping you build the processes. I would recommend, depending on the complexity of your processes, that you allow a reasonable implementation period. Also check your IT requirements to avoid any delays. **What problems is ProcessMaker solving and how is that benefiting you?** Process visibility, clarity, and all communications and documents kept in one place. We have been able to streamline processes ### 26. Very impressive **Rating:** 4.5/5.0 stars **Reviewed by:** Afolabi F. | Software QA Tester, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** Process maker is a workflow solution which can be customized easily to meet business needs. It can also be easily integrated with financial systems. **What do you dislike about ProcessMaker?** - The language used in writing forms is a bit complex. - Sometimes cases are duplicated with the same case ID. - Sometimes the number of cases show near the inbox icon does not match the number of cases available in a user's inbox **Recommendations to others considering ProcessMaker:** It will eliminate the use of memo approval forms by creating a digital signature for approvers. **What problems is ProcessMaker solving and how is that benefiting you?** It provides eliminates the use of paper approval forms by creating a digital signature for users ### 27. MY EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about ProcessMaker?** The user interface is very friendly and easy to understand **What do you dislike about ProcessMaker?** If the database is modified from the MySQL manager, the database gets corrupted and the tables cannot be accessed from the ProcessMaker platform. **What problems is ProcessMaker solving and how is that benefiting you?** The automation of almost all the processes of a company, thus saving time and money. ### 28. Process Maker **Rating:** 4.0/5.0 stars **Reviewed by:** Osman A. | Business Secretary, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about ProcessMaker?** It automated form based, approval driven workflow and improves the way information flows between data and system **What do you dislike about ProcessMaker?** No dislikes so far the software had been friendly with me **Recommendations to others considering ProcessMaker:** Good and legit **What problems is ProcessMaker solving and how is that benefiting you?** It's cost effective and easy to use open source business process management and workflow software application ### 29. easy & efficient tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about ProcessMaker?** drag & drop interface of this tool makes it so easy to use. **What do you dislike about ProcessMaker?** I felt it lags at times. but other than that no complaints. its a great tool to use. **Recommendations to others considering ProcessMaker:** ITS A GREAT TOOL. VERY EASY TO USE. MAKES PROCESS MAPPING SUPER EASY. **What problems is ProcessMaker solving and how is that benefiting you?** I made all the process maps for my section & used it to train new employees. ### 30. an excellent workflow software solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about ProcessMaker?** This software is really good for designing and deploying complex business systems so that the process itself is streamlined **What do you dislike about ProcessMaker?** with any online platform there is issue of security and I think the cost is also an issue in this case **What problems is ProcessMaker solving and how is that benefiting you?** to run a business platform run smoothly ### 31. Process Maker **Rating:** 5.0/5.0 stars **Reviewed by:** Michael O. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about ProcessMaker?** Make it easy to access the cloud and also for document generation **What do you dislike about ProcessMaker?** No dislikes so far since the software worked with me properly **Recommendations to others considering ProcessMaker:** Good and very recommendable **What problems is ProcessMaker solving and how is that benefiting you?** Progress tracking and accountability through record keeping ### 32. Powerful software for the big and small **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo A. | Presales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** It has a great open source community that can help you build pretty much all you can dream of. The enterprise support and features allows you to do it pretty damn fast. The APIs are straight forward and can easily integrate with everything I've made so far. **What do you dislike about ProcessMaker?** The installation requires some fine tuning and certain knowledge of the Apache Web Server. The front end had a few missteps with certain web browsers on https, it works better (nut not perfect) these days. **Recommendations to others considering ProcessMaker:** It has all the features and benefits from other BPM Solutions, in a more compatible platform (LAMP). The APIs are a great tool to integrate with third party software. **What problems is ProcessMaker solving and how is that benefiting you?** Build a powerful back-end thanks to the APIs, and pretty nice front-end to build and publish forms. ### 33. PROCESSMAKER PROCESSES **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ProcessMaker?** The functionality that this has to make the work easier for the person who uses it daily **What do you dislike about ProcessMaker?** The waiting time in some cases is very long because sometimes we do not have the adequate knowledge. **Recommendations to others considering ProcessMaker:** a business process software that allows everyone to create their own applications, **What problems is ProcessMaker solving and how is that benefiting you?** They provide 24/7 support, and resolve tickets efficiently and quickly. ### 34. Cloud-based solution suitable for rapid application development **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian W. | Automation and Industrial IT Project Manager/Architect , Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2019 **What do you like best about ProcessMaker?** ProcessMaker in version 3.xx is very mature solution with following highlights: - a wide range of standard functionalities included - endless customization of process implementation/development up to users needs - very reactive and helpful support - very rapid development process - very good documentation - good reporting capabilities **What do you dislike about ProcessMaker?** As main goal was to integrate solution with GSuite package, we could not adapt UI of ProcessMaker to be in line with other GSuite applications UI structure. But anyway users could adapt very quickly. Platform upgrades force testing of the previously developed application in order to verify correct operation in the new version **Recommendations to others considering ProcessMaker:** Platform technical implementation and integration and good business analysis of processes to be automated is key point to achieve success. **What problems is ProcessMaker solving and how is that benefiting you?** Process automation via ProcessMaker cover all areas of modern company: Finance, HR, RnD, Quality, Maintenance, IT and others depend on user needs. ### 35. Worlkflow **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about ProcessMaker?** The ease of workflow creation, the low code and changeable design layour of the dynaforms. YOu can design in a minute a process. **What do you dislike about ProcessMaker?** I have nothing to dislike about it, but I have some suggestion to provide more training or walkthrough to integrate to othe language such as springboot, microservices as the main source of process. **What problems is ProcessMaker solving and how is that benefiting you?** Ease of creation, ### 36. Excellent workflow software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about ProcessMaker?** Easy to use and create forms with many features that are ready to be used without doing too much coding, **What do you dislike about ProcessMaker?** So far, there isn't anything that we dislike but we are not %100 operational. **What problems is ProcessMaker solving and how is that benefiting you?** Choosing a software package to create workflows quickly and easy. ### 37. Great application to enhance the workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **What do you like best about ProcessMaker?** We like the best the possibility to integrate our own tools and adapt the applications. Once you finish the fine tunning, everything is very easy. **What do you dislike about ProcessMaker?** As a web application, we had troubles when integrating desktop processes. **What problems is ProcessMaker solving and how is that benefiting you?** We solve the problem of having different applications or tools in our projects workflow. Processmaker integrates everything in a single platform. ### 38. good and easy tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lino S. | Master Developer, Functional Sr, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about ProcessMaker?** is a tool very easy to understood, easy to set up, and helpful for create processes based on a typical standard bpmn, the interface let to the user connect and use information of the more databases and systems. **What do you dislike about ProcessMaker?** in latin america is not yet popular and not exist more examples of the correct use of process maker **What problems is ProcessMaker solving and how is that benefiting you?** two problems, first consume web services that query and setting information between two different environments. Second create a process to complement a enrollment process to a instructor with the course to be assigned, ### 39. Processmaker best tool to design your processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about ProcessMaker?** We can have everything controlled the SLA, notifications, we can carry out a process without needing to program a lot, easy to understand design reports,We can create our own skin of the company **What do you dislike about ProcessMaker?** That at the moment it does not support multiuser tasks in a process design **Recommendations to others considering ProcessMaker:** That in some future have artificial intelligence, that has multiuser to design processes **What problems is ProcessMaker solving and how is that benefiting you?** First the speed with which the users finish the tasks we can see the information immediately in reports ### 40. Best automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about ProcessMaker?** the fact that it eliminates the need to manually process the requests and is easy to configure the tool and very efficient in running the process **What do you dislike about ProcessMaker?** I like everything about this tool and is the best **What problems is ProcessMaker solving and how is that benefiting you?** elimination of manual tasks and automating processes ### 41. Drive consistency and quality by replacing your manual processes with ProcessMaker **Rating:** 3.5/5.0 stars **Reviewed by:** Mark J. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2019 **What do you like best about ProcessMaker?** ProcessMaker enabled me, as a business user (not developer), to rapidly deploy workflows to replace some of our manual processes. **What do you dislike about ProcessMaker?** ProcessMaker still has it's limits once your processes have matured to a certain point. **What problems is ProcessMaker solving and how is that benefiting you?** We used ProcessMaker to help drive consistency across our global service delivery teams, by replacing our manual processes with workflows. It also enabled us to capture data through-out our process, which we've integrated with our Analytics tool unlocking the ability to provide insights into process performance. ### 42. Processmaker use experience **Rating:** 4.5/5.0 stars **Reviewed by:** Emerson V. | Profesional Universitario, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ProcessMaker?** The learning curve is low, and they can build processes in relatively short times. There is good documentation available. **What do you dislike about ProcessMaker?** The version changes are not handled properly, several bugs appear that affect the implemented processes. It's a headache to update. It does not handle adequate versioning of the processes. **Recommendations to others considering ProcessMaker:** It is a good tool to implement BPM in an organization. It is in constant evolution and that guarantees its sustainability over time, also its price is very competitive. **What problems is ProcessMaker solving and how is that benefiting you?** They implemented the financial processes, reducing the execution time of the processes and optimizing resources (time, paper, etc.). ### 43. Smoothly create an online process with webforms, notifications and approvals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** The PM service team provided outstanding support and assistance. From design and development to testing and release, they were very responsive and super helpful at every step of the process. **What do you dislike about ProcessMaker?** This product is extremely flexible, which is great, but also has a bit of a learning curve. Luckily, they provide training and have a collection of demonstration videos and tutorials. **Recommendations to others considering ProcessMaker:** They have a rich library of resources at wiki.processmaker.com which can be helpful in determining if the features PM provides are a match for your needs. **What problems is ProcessMaker solving and how is that benefiting you?** We have automated a form based process that requires comments and approval from multiple departments. We were looking for greater efficiency and transparency throughout the entire process which ProcessMaker has provided. ### 44. Review Process Maker **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2019 **What do you like best about ProcessMaker?** I like the way it orders and Simplifies, the way to make purchase orders, in addition to keeping a real time control of how is the approval status by the persons in charge of approving the purchases. **What do you dislike about ProcessMaker?** What I do not like, and that perhaps is the internal order of each company, is the time of approval, since it has so many cases in its approval tray that it does not know how to prioritize the approvals of the purchase orders. **Recommendations to others considering ProcessMaker:** It is easy to use and interaction, minimizes time, creates a history of approved orders and also benefits when ordering your processes. **What problems is ProcessMaker solving and how is that benefiting you?** The problems that we are solving are control and approval of purchase orders with our suppliers, because we have a faster flow of approvals and the time of purchase has really improved considerably ### 45. Fast And Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** ALPER K. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about ProcessMaker?** Fast and reliable.Happy to use processMaker **What do you dislike about ProcessMaker?** Not that cheap.It could be cheaper.Not good for students. **What problems is ProcessMaker solving and how is that benefiting you?** Easy to create processes ### 46. Practical examples of complete process videos **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about ProcessMaker?** the use of the tool, but I feel that we are short on practical examples, on which we rely heavily on the help provided by support. **What do you dislike about ProcessMaker?** Lack of tools for programming, access to a complete database and not just to the PM tables. **Recommendations to others considering ProcessMaker:** It is very manageable, it has simplicity in the creation of processes for workflows. **What problems is ProcessMaker solving and how is that benefiting you?** Digitization of processes, automating, eliminating paper for the company's processes. ### 47. MY EXPERIENCE WITH PROCESSMAKER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about ProcessMaker?** Ease of use, both for the user and the developer **What do you dislike about ProcessMaker?** The interface, I feel, should be a bit more user-friendly. **What problems is ProcessMaker solving and how is that benefiting you?** Automating a credit process ### 48. Great product, intuitive interface and good support **Rating:** 4.5/5.0 stars **Reviewed by:** Paolo L. | Software analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about ProcessMaker?** Processmaker is quite intuitive user interface with looks good and easy to use. The Dynaform should be able for a front-end developer to design its framework. There is also a lot of documentation online which helps whenever you run into difficulties and the support team are good. **What do you dislike about ProcessMaker?** Dynaform are easy to create but it's hard to have custom interface. The text editor (on trigger or on javascript editor). Hard to debug. Error message are not enouth to solve problems. When we use the cloud version, we don't have access of data. **What problems is ProcessMaker solving and how is that benefiting you?** Our clients use processmaker to create prototype request, quality report process and incident report management ### 49. Good Workflow Engine **Rating:** 3.5/5.0 stars **Reviewed by:** Martin L. | IT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about ProcessMaker?** We choose Processmaker for their capicity to build custom process that fit our business process **What do you dislike about ProcessMaker?** Although it's possible to build simple process without coding, when you have some special need a developer background is needed to build complex process **What problems is ProcessMaker solving and how is that benefiting you?** none ### 50. The Dawn of Business Process Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about ProcessMaker?** -Use of various validations on the dynaform controls helps in the reduction of reworks and elimination of non-value adding manual tasks. -Ability to obtain accurate process metrics and set Service Level Agreements (SLAs) helps in tracking and realizing the benefits. **What do you dislike about ProcessMaker?** -Under the designer view, the process flow appears disjointed and can therefore not be used for presentation purposes without using additional applications i.e. Ms Visio which is more presentable in displaying and end to end process. -Dynaforms can not be printed independently without having to capture screenshots -It is not possible to preview an uploaded document without downloading it **Recommendations to others considering ProcessMaker:** ProcessMaker provides a comprehensive enterprise-class platform to design, deploy, and manage business processes. It provides speedy business transformation in an agile manner. And it sets the grounds for a Center of Excellence **What problems is ProcessMaker solving and how is that benefiting you?** -Improved turnaround time -Reduced error rates -Reduced handoffs -Elimination of non-value add tasks ## ProcessMaker Discussions - [Does this integrate with SAP B1?](https://www.g2.com/discussions/does-this-integrate-with-sap-b1) - 1 comment, 1 upvote - [what improvements do they have for the future](https://www.g2.com/discussions/what-improvements-do-they-have-for-the-future) - 1 comment, 1 upvote - [Why are using PM and no the other apps (Bizagi, Bonitasoft, etc)?](https://www.g2.com/discussions/why-are-using-pm-and-no-the-other-apps-bizagi-bonitasoft-etc) - 1 comment, 1 upvote - [Does process maker have an integration with Google Docs?](https://www.g2.com/discussions/15542-does-process-maker-have-an-integration-with-google-docs) - 2 comments, 1 upvote - [How can I do so that users can see the files that other users upload, but not all the files?](https://www.g2.com/discussions/14737-how-can-i-do-so-that-users-can-see-the-files-that-other-users-upload-but-not-all-the-files) - 1 comment, 1 upvote - [View ProcessMaker pricing details and edition comparison](https://www.g2.com/products/processmaker/reviews?page=4&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+18%3A23%3A26+-0500&secure%5Bsession_id%5D=acfd0cf8-596d-4a14-b818-1cfa9fb64ffd&secure%5Btoken%5D=a51e21cfa5b140e04fc953119a1209de6a711129d1c41b4eb49f300524f4c8d0&format=llm_user) ## ProcessMaker Features **Setup** - Activities - Flows - Dependencies - Notifications **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Management** - Updates - Audit Trail - Integration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Data Extraction** - Entity Recognition - Text Classification **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption **Process Development** - Process Routing ## Top ProcessMaker Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews)