--- title: ProcessMaker Reviews meta_title: 'ProcessMaker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ProcessMaker works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 305 scale: '5' date_modified: '2026-07-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ProcessMaker Reviews **Vendor:** Decisions **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 305 ## About ProcessMaker ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. ## ProcessMaker Pros & Cons **What users like:** - Users appreciate the **simple interface** of ProcessMaker, making workflow management easy for everyone. (7 reviews) - Users value the **automation capabilities** of ProcessMaker, allowing easy creation of complex business processes without coding. (3 reviews) - Users value the **efficiency** of ProcessMaker, appreciating its simple interface for easy workflow management and enterprise scale usage. (3 reviews) - Users value the **flexibility and ease of use** in ProcessMaker for building and testing automation processes. (3 reviews) - Users value the **accessible developer support** and training, making integration smooth and empowering self-sufficient usage. (2 reviews) - Users praise the **ease of learning** with ProcessMaker, finding it accessible for creating and managing workflows quickly. (2 reviews) - Users appreciate the **ease of work** with ProcessMaker, noting its simple interface for efficient workflow management. (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Process Simplification (2 reviews) **What users dislike:** - Users face **functionality limitations** , such as issues with signatures and basic task execution in ProcessMaker. (3 reviews) - Users are frustrated by the **missing features** in ProcessMaker, impacting basic task functionalities and signature inputs. (3 reviews) - Users report encountering **hidden bugs** that disrupt workflows and indicate underlying issues with the app itself. (2 reviews) - Users find the **limited features** of ProcessMaker frustrating, as basic tasks are not supported effectively. (2 reviews) - Users report **performance issues** due to hidden bugs disrupting workflows and affecting the app's reliability. (2 reviews) - Users face **access issues** due to extensive training needs, slow support response, and browser speed inconsistencies. (1 reviews) - App Issues (1 reviews) - Cost Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## ProcessMaker Reviews ### 1. Experience Processmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about ProcessMaker?** The interface is subtle and very practical, easy to understand. I like its great ease for creating the layout of the process. The ease of creating the screens and how practical it is to be able to insert validations in JS for the screens. In the JS part, I love that different libraries can be used and it's great that JQuery is already integrated. **What do you dislike about ProcessMaker?** The part I don't like much is in the creation of the output documents because for me, when we place the HTML structure and want to reopen it, the code shifts and it's not very understandable. **Recommendations to others considering ProcessMaker:** Version 3 is highly recommended, it is easy to use and even to program, it is the best option to implement and automate your processes. **What problems is ProcessMaker solving and how is that benefiting you?** The automation of different processes for the finance area ### 2. Rich features, easy to use BPMS **Rating:** 4.5/5.0 stars **Reviewed by:** tessa v. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2020 **What do you like best about ProcessMaker?** Really nice BPM platform that offers complete tool set for managing processes, setting up forms and many options to integrate with external systems. **What do you dislike about ProcessMaker?** Case tracking interface is not very intuitive. **Recommendations to others considering ProcessMaker:** Use documentation for integration options. Also sometimes, we use opensource version to understand how some parts are working. **What problems is ProcessMaker solving and how is that benefiting you?** We are using it for external communication management. Customer feedback and complaint workflow are all automated by using ProcessMaker. Thanks to automated workflows, we increase efficiency in internal task scheduling and management. ### 3. Best BPM solution with great set of features **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2020 **What do you like best about ProcessMaker?** Simple and easy to use drag and drop process design interface, form builder and actionable emails. **What do you dislike about ProcessMaker?** Notification management is missing. Notifications become annoying when you have many of them. **Recommendations to others considering ProcessMaker:** Process Maker has opensource version as well. Maybe it might be easier to setup open source version first in your organization then move to Enterprise version. **What problems is ProcessMaker solving and how is that benefiting you?** We implement process maker in our customer support process. It enables us to fully automate our workflow to manage customer complaints. ### 4. ProcessMaker **Rating:** 4.5/5.0 stars **Reviewed by:** Idrees H. | Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about ProcessMaker?** PM is the best project management tool. The most beneficial feature of this program is that it is a very good tool for us, as it helps us to configure the most valuable reports on daily processes. ProcessMaker is a fantastic tool on the market because it has some outstanding features and is really useful to us. All of its solutions are easy and they are tailored for small businesses. You can use that free of charge. Tracking phone calls and sending out product alerts is simple. The unique aspect of the survey method is useful as it only collects input from consumers on the goods and services it has affected. **What do you dislike about ProcessMaker?** There are certain mistakes that seem to be lacking in reliability, or that are difficult to correct. Using this method does not seem to address any of those problems. **Recommendations to others considering ProcessMaker:** ProcessMaker is a prime method for automating and streamlining processes. Many gratitude to each of the teams, from the sales department who will help you understand the product's value to the skilled support team who will help you bring the plan into practice. **What problems is ProcessMaker solving and how is that benefiting you?** The plant has a lot of paper to it. The key objective is to replace these paper-based systems, which are costly and time consuming, with processor workflows. ### 5. ProcessMaker tracker is the ideal tool for business processingq and workflow management. **Rating:** 5.0/5.0 stars **Reviewed by:** Forrest C. | Lead Corporate Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2020 **What do you like best about ProcessMaker?** The best thing about this software is that we can add multiple applications them in columns and even make our task public so that it is visible to everyone. Also we can easily create lists, define different workspaces and share dashboards for better task management. We can also move the task to other applications and download it in the form of a file. It has also been excellent to be able to access our reports in real time because this Platform provides a multi-window system. It integrates very comfortably with other applications. This platform also allows me to optimize my things to allow for more space. **What do you dislike about ProcessMaker?** The slowness to handle access permissions and that it has very limitations to handle spreadsheets. We also do not like it to be complicated to share information because ProcessMaker does not have a chat platform with which it is easier to communicate. It has no CRM integration because its outlook-like interface is quite a bit confusing. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker is a great product because it has been helping us a lot in the company to maintain a workflow for our projects and scheduled tasks. We have almost attained the perfection in automating the process at our place and have multi-fold productivity enhancement in our organization. ### 6. ProcessMaker - Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin N. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2020 **What do you like best about ProcessMaker?** There is no need for separate programming tools to build the workflow. Integrating workflow layout and user interface types enables the development of workflows rapidly and fairly easily even by non-developers. API and database links ensure that all computer systems are implemented effectively. It is easy to incorporate additional user functions / functions because they are compliant with the plug-in architecture. **What do you dislike about ProcessMaker?** In user settings, there should be more features, and more user access. Such permissions vary from limiting certain users 'access to not limiting others' access. A trial version of this feature is not available. **Recommendations to others considering ProcessMaker:** Scan and research the literature, and you can do it like whenever.   There is also a lot of details so you'll get the right product once you have it. **What problems is ProcessMaker solving and how is that benefiting you?** I make buying decisions and share responsibility for handling applications in the entire process. At every move, the user is transferred to the tablet. ### 7. ProcessMaker is well based business automation and workflow management software. **Rating:** 5.0/5.0 stars **Reviewed by:** Remington B. | Chief Revenue Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2020 **What do you like best about ProcessMaker?** ProcessMaker is the best for the business management. One amongst the most effective things about this software is that it is the nice platform for our business because it provides the most effective customizable report of our regular processes. ProcessMaker is the nice product in markets because it is very helpful for our business and it has on board one of the fantastic features. All of its options are very simple and outstanding because it is designed for little business or firms. No expenses are incurred in utilizing it. It’s straightforward to trace your calls and send them notifications concerning your product. It is simple to collect feedback from your customers about your product and services victimization this superb tool survey possibility that is incredible. **What do you dislike about ProcessMaker?** ProcessMaker is the best business management software for our business but someday it cannot work because it has the ineffective and slow web affiliation services. ProcessMaker is not user friendly because it takes an excessive amount of time in order to learn everything. I don't like that it's difficult to put so much effort in it since it can take time and energy or to hunt facilitate for your own benefits. I would like to be able to pair myself without having another or support. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker is fantastic because it is very useful for our business and it give us the most effective features for our business. This is often a nice platform for selling because it give the most effective services of our customers. I personally like ProcessMaker and my all observation are extraordinarily positive. I feel professionally supported because it is very reliable and also simple to use. I favor it for the easy reason that it adapts simply to any kind of business, contains a finale interface and totally customizable with open supply, and free and while not limitations. ### 8. The setting of the tool takes time and requires hours of learning. **Rating:** 4.0/5.0 stars **Reviewed by:** María Soledad L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about ProcessMaker?** The dynaforms, the database management, and the process management interface are really useful when setting the workflows. **What do you dislike about ProcessMaker?** The learning requirements for the initial settings and future adjustments. **Recommendations to others considering ProcessMaker:** Process automation and Digital transformation is not only about getting digital tools but having and good insight of the process, assessing its inputs and outputs, and managing to find the most efficient solution. **What problems is ProcessMaker solving and how is that benefiting you?** Less paper use, Request approvals, looking forward to Data capturing and management. ### 9. ProcessMaker **Rating:** 4.5/5.0 stars **Reviewed by:** Eugeniu P. | IT Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about ProcessMaker?** Probably the very best thing about PM is that it easily can make it simple to produce a mechanism for organizing your team's workload and also task and customer management. It can make it amazingly simple to automate company processes. **What do you dislike about ProcessMaker?** The time that it takes is a little slow to obtain several documents and send them to the processor. **Recommendations to others considering ProcessMaker:** It is an effective BPMS program, though it also involves a great deal of programming power to correctly manage complex workflows. **What problems is ProcessMaker solving and how is that benefiting you?** A contract management system which approves and monitors legal contracts is the most effective. But what ilike themost is the information technology change management. It is a huge change for us pupils and hopefully it will be developed in the nearest future. ### 10. Resourceful end to end automation workflow tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlesh P. | Software Developer II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about ProcessMaker?** Ease of creating a form, automated email, mobile support, API integration, etc.. The support team is very knowledgeable and helpful. ProcessMaker helped Numeris in automating tasks that included 3+ handover across multiple departments for completion. **What do you dislike about ProcessMaker?** Inability to integrate with technology like Kafka, HDFS, export files to JPG or PNG etc.. **Recommendations to others considering ProcessMaker:** ProcessMaker is a very resourceful end to end automation workflow tool. There are multiple plugins to help integrate with external API or data source. **What problems is ProcessMaker solving and how is that benefiting you?** We are completely automating 32 workflows which were manual, to a completely automated workflow process with the ability to create tickets and detailed logging. For instance, the email approval mechanism of ProcessMaker helped Numeris to automate the task approval process which previously took days. Integration with external API's reduced creation of custom code. ### 11. ProcessMaker **Rating:** 4.5/5.0 stars **Reviewed by:** Julie L. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about ProcessMaker?** This software program, which helps us enhance our management processes, gives us an exceptional chance to fix our workflows in the very first place as well as to effectively improve the tasks of ours and business tasks through supervision. **What do you dislike about ProcessMaker?** I've lost money with this particular program. Company responsible for applying the processors can't do that and a lot of the processing has to be carried out in an Excel spreadsheet. **Recommendations to others considering ProcessMaker:** I have noticed individuals use it lots of times. In case you do not understand how to use it, you cannot evaluate it. **What problems is ProcessMaker solving and how is that benefiting you?** Generally, there's an inner process management system which is quite good. It's really inexpensive. Our clients use ProcessMaker to produce product concerns, quality reports, incident reports and other things. ### 12. It has been enriching experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ezra Andre v. | Divisional Internal Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about ProcessMaker?** The shift in resources, the value and order it creates for the organization. ProcessMaker is a business process (BPM) or workflow software framework open source, economical and quick to use. In order to achieve a better address as an organization, it establishes an excellent order in themes of requests. I also like the flow chart that has to move before the other person while carrying out a task in bosses and role. **What do you dislike about ProcessMaker?** Response time only, but the organization is more interested. What I don't like with the tool is some software developers need to build when a new text box is introduced. While dealing with artificial intelligence, I do not really like the process of creating a website for the theme of text boxes. **Recommendations to others considering ProcessMaker:** If you would suggest the procedure, it is a great command to know the approval criteria, programs, requests and results diagrams **What problems is ProcessMaker solving and how is that benefiting you?** When I create events, queries, access or projects through ProcessMaker that follow a flux that lets me make an order for things. I have solved several problems involving programs, repairs and tickets. That comes to me after receiving a variety of approvals to check that it's all right. ProcessMaker is very beneficial in providing an entity built from a family tree capable of revising each event. ### 13. Practical, easy and customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Ariella R. | Head of Service Management office, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about ProcessMaker?** Short learning curve, easy to use and implement and adaptable to business needs. **What do you dislike about ProcessMaker?** I can´t say I dislike something, but support responses could improve. **Recommendations to others considering ProcessMaker:** Its defenitely worth trying because of how easy it is to use. **What problems is ProcessMaker solving and how is that benefiting you?** Our business is relatively small and very tech oriented, to the point that there are only a few collaborators assigned for administrative task, so many forms are/where still done on paper and you wouldn’t have any visibility on how your request were advancing. Processmaker has helped us take that leap into digitalization and along with dashboard tools, it has provided the company with deeper insights of its operations. ### 14. It is so awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Sercan A. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about ProcessMaker?** ProcessMaker might be utilized for digital validation flows while ensuring flexible and ultra-fast growth processes, reducing ensuring traceability and development time when creating cases of process . **What do you dislike about ProcessMaker?** Constructing the business processes for government offices, broadcasting faiclities, managing project parts, cash registers, etc. **Recommendations to others considering ProcessMaker:** Unusual encounters. Ideal for small businesses which have a great deal of paperwork to do. This might be the revolution that everybody needs yet not everybody seems to aknowledge. **What problems is ProcessMaker solving and how is that benefiting you?** In the past, time consuming manual labour has impacted generation, but ProcessMaker's process automation has significantly decreased the trouble of manual labour. ### 15. Process assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique L. | Interaction Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about ProcessMaker?** ProcessMaker's most useful aspect is that you can quickly build a framework for coordinating your teams, your project and company management. This allows   business processes become extremely easy to automate. **What do you dislike about ProcessMaker?** The accessibility library will make the modeling process simpler and more effective, providing you with more flexibility in modeling features and the launch challenges design. **Recommendations to others considering ProcessMaker:** If you have a query or know the features and all the versions, the help wiki is really helpful. **What problems is ProcessMaker solving and how is that benefiting you?** The procurement process is optimised. Now that I have that tool, I can track each purchase better. ### 16. Practical, agile, simple, quick setup for processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about ProcessMaker?** ProcessMaker, as its use suggests, is for digital approval workflows; it also facilitates our development by being super fast and agile, saving development time and providing traceability in the execution of process cases. **What do you dislike about ProcessMaker?** I don't see it generating Excel from a query through a trigger and that it is created and sent as an attachment; this is one of the things that would help us a lot to send automatic Excel reports to a specific recipient. The search for documents is too slow through the user interface. Also, the reports through the interface I see are visible to all users even when they are not given viewing permission, etc. **Recommendations to others considering ProcessMaker:** ProcessMaker, as its use suggests, is for digital approval workflows; it also facilitates its development, being super fast and agile, saving development time and obtaining traceability in the execution of process cases. **What problems is ProcessMaker solving and how is that benefiting you?** ProcessMaker has come to solve processes where the approval execution was done via email, which caused delays in responding to the client. It has also helped us in processes where approval was needed through documents. With ProcessMaker, we have been reducing the use of paper. ### 17. We have automated more than 20 processes related with all business areas **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about ProcessMaker?** I like the easy way to use the tool for final users. We could automate different kind of processes in 7 countries, differente languages and users are satisfied with the result. **What do you dislike about ProcessMaker?** In version 2.x and 3.x, updating departments is very slow. **Recommendations to others considering ProcessMaker:** Its a great tool for any organization that needs a platform in which you can implement workflows **What problems is ProcessMaker solving and how is that benefiting you?** IT, Sales, Purchasing, Finances, HR. All these areas can now track all requests and extract information for KPIs calculation. ### 18. Not the easiest tool to work with over multiple environments **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about ProcessMaker?** The support provided by processmaker has always been great. **What do you dislike about ProcessMaker?** No easy way to connect to different DBs. **What problems is ProcessMaker solving and how is that benefiting you?** It is helping the workflow on the assembly line. ### 19. Easy implementation of the system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about ProcessMaker?** The screens that are very intuitive when implementing a project or process also have a very simple web environment for configuration, and I love being able to integrate with my IT systems. **What do you dislike about ProcessMaker?** some bugs that the old versions still have **Recommendations to others considering ProcessMaker:** It is very intuitive and they have a WIKI that is very useful. **What problems is ProcessMaker solving and how is that benefiting you?** I am directly managing the company's processes in ProcessMaker. ### 20. Agile and intelligence BPM system, easy to use, in BRIDGESTONE COSTA RICA is a very important tool **Rating:** 4.0/5.0 stars **Reviewed by:** Douglas O. | Robotic Process Automation Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** How to work the case assignment, in the other hand, the easy tool for create the process and different project in the the tool. Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.Build Your Workflow in Minutes. No Coding. Drag & Drop. Try for Free! Join 1+ Million Users. Pay As You Go. Competitive Pricing. Unbeatable Value. #1 in Google Marketplace. Try it for Free. Save Time and Cost. Drag, Drop and Go. Services: Scalable, Cloud Based, Mobile Apps on the move.t is meant to improve order, insight and efficiency of the collective workflows that make up any given business process. BPM is meant to reduce any chaos within those collective workflows that make up a process and eliminate ad hoc workflow management. **What do you dislike about ProcessMaker?** It's a bit hard, compare with BizAgi for example the front end its more complicated. BPMS generally supports activities ranging from business rule management to user communication to analytics. Intelligent BPMS, or iBPMS, offers next-generation capabilities such as adaptive analytics and advanced collaboration tools. **Recommendations to others considering ProcessMaker:** I dont have recommendation for the team of processmaker , is a very good product. We used old versión but is very good **What problems is ProcessMaker solving and how is that benefiting you?** The paper flow, i create flows digital and save paper and more.Workflow automation software that lets you create an unlimited number of automated business applications. Employee Onboarding Vacation Request Purchase Request Travel Reimbursement ### 21. Excellent for tracking workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria C. | Ejecutivo, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about ProcessMaker?** It is a tool that helps us optimize processes that were previously in physical manuals or PDF files, making our daily work easier. **What do you dislike about ProcessMaker?** Really, everything with this software is magnificent. I have never had problems, and it also solves all our processes, making everything easier. **Recommendations to others considering ProcessMaker:** I recommend ProcessMaker; it is excellent for optimizing processes and features extraordinary forms. **What problems is ProcessMaker solving and how is that benefiting you?** With ProcessMaker, through its forms, it has solved the easy search for processes that were previously manual, it has helped us save time and money substantially, and it has also helped us optimize processes to provide better products and services. I love ProcessMaker because I can customize the start modules and its interface is very simple, allowing me to create forms quickly and have everything digitized in a short time with an excellent workflow. ### 22. Refine monitoring tool very powerful service. **Rating:** 5.0/5.0 stars **Reviewed by:** Dominick O. | Senior Engineer, Mechanical Design, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about ProcessMaker?** Instinctive interface which doesn't just look wonderful, but is easy to use is the very best part in using a processmaker. There is also plenty of excellent online documentation that helps when you have problems. The support group is excellent and not only does it respond quickly when a problem is registered, but it speaks until the issue has been resolved. **What do you dislike about ProcessMaker?** In the process designer, system analysis is very difficult. While the visual feature of dynaforms is used to test javaScript, it is not an easy way to analyze them or to begin a debug php. The only way to test them is to actually start the process and see whether the activator works, which takes time. Error messages leave much to be desired because there is no valuable comment "whoops, like something that failed." **Recommendations to others considering ProcessMaker:** The company uses process makers to remove company administrator processes documentation and to speed up the flow of an individual to an add-on process, making it easy for clients to operate the program. Moreover, we try to make sure that best methods are applied in the whole business, and it allows us to monitor instances easily from start to finish and to see that users have done what is really easy. **What problems is ProcessMaker solving and how is that benefiting you?** While starting procedures is extremely easy, certain coding skills are needed. Luckily, processors provide a wide variety of fantastic materials and inspect so long as you can support structure efficient procedures ### 23. Successful solution for business process management. **Rating:** 4.5/5.0 stars **Reviewed by:** Josseline A. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about ProcessMaker?** It has a friendly interface and a quick and fast system can be introduced by my development team because I have powerful programming tools. To my end users, it is very easy to use. **What do you dislike about ProcessMaker?** Often I avoid recording or creating documents while I work in ProcessMaker. Yet I guess it might be a problem with the network. **Recommendations to others considering ProcessMaker:** If you have a lot of business processes you can use PM, because it is very effective to simplify it, and you can see that the organization is evolving greatly. You need some experience to design workflows; it's important to train the developer / architect of your team even if you have consultants to execute them. **What problems is ProcessMaker solving and how is that benefiting you?** The softwares of ProcessMaker work well in our organization as they help us with specific processes like the purchase process, their streamlined usage helps everyone who asks for anything through the ProcessMaker program in their department. It does not work properly often, because the application from the ProcessMaker Program is too sluggish to process, I think it may be a network. ### 24. Extraordinary Process Software (BMP) **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliana B. | Gerente general, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about ProcessMaker?** It is a software that helps us optimize the management processes of our company, makes it possible to have immediate solutions to our workflow, provides us with extraordinary features that ensure our projects and business processes are executed smoothly through monitoring. **What do you dislike about ProcessMaker?** It is a very powerful software, the only thing is that sometimes it tends to be a bit slow when I try to design workflows. I don't know if it's because it might be a bit heavy or robust, or if the Internet connection has to do with the delay, but otherwise, it is excellent. **Recommendations to others considering ProcessMaker:** Control workflows and manage all your company's processes efficiently **What problems is ProcessMaker solving and how is that benefiting you?** With ProcessMaker, all our manuals went from being on paper to digital and at the same time automated, so that our processes in the industry are faster, especially when a new employee has to familiarize themselves with the industrial plants and process equipment. It has been great for us. Additionally, with it, I can create forms; it is very good and extensive, easy to use for both beginners and advanced users. Our IT department is really delighted with ProcessMaker since all departments carry out their management processes satisfactorily, from inventory requests, purchasing, and stock depletion. It provides us with excellent management processes. ### 25. Unique experience **Rating:** 4.5/5.0 stars **Reviewed by:** Josué Alexander M. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about ProcessMaker?** I like the ease with which they explained the points of the tool step by step as to be able to perform most of the functions that the tool provides me, it is really very useful to take the course since it is clear and do not say the excellent teacher and teacher excellent person **What do you dislike about ProcessMaker?** I did not like that the hard course lasted 5 days since, although it is very good, due to the extension of the tool, it should take a little longer to explain everything that can be created with it, I would choose a minimum of 2 weeks would be the ideal time since in the future they will implement more things and the course that is provided will be even scarcer **Recommendations to others considering ProcessMaker:** more flexibility with the design since in many occasions it is not so easy to be able to implement the dynaform design since they are very very standardized and not very graceful **What problems is ProcessMaker solving and how is that benefiting you?** I'm giving a project which helped me to optimize it and create a more user friendly process, I also see that there is little maturation of the tool since it contains some errors and I see the design somewhat obsolete but it is also very beneficial for the issue of time since it saves you a lot of work ### 26. Easy to use and automates business operations **Rating:** 5.0/5.0 stars **Reviewed by:** George O. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2019 **What do you like best about ProcessMaker?** This software automates complex workfowsAlso an intuitive, drag-and-drop interface makes it easy for business analysts to model approval-based workflows. **What do you dislike about ProcessMaker?** Process Maker becomes slower when many people are working on the same process **Recommendations to others considering ProcessMaker:** Is it possible to remove the limit of max 2 mb for pictures and attachments in the dynaforms? I feel this should be made possibe if is not yet possible. is it possible process the pictures taken with some OCR software in order to get data directly from the pictures? If not yet then i will recommend you guys to please work on it as soon as possible. Where will the documents / pictures attached to a dynaform be saved? Take note of this as well **What problems is ProcessMaker solving and how is that benefiting you?** The complex workflows and as a business analysts its a drag and drop hence my work is easy as i am able to model approval-based workflows ### 27. A good tool for workflow management **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica F. | Servicio de atención al cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about ProcessMaker?** ProcessMaker is a very powerful workflow management tool. Easy to create even complex sequences very quickly. One of the best things is the possibility to start with the open-source version of the tool before purchasing a commercial license. **What do you dislike about ProcessMaker?** I think there is a weak point in the reporting presentation, I would like to be able to obtain sufficient reports on the processes. **What problems is ProcessMaker solving and how is that benefiting you?** Before finding ProcessMaker, our daily operational processes, such as expense claims, application abandonment, and staff reviews, were carried out almost manually with MS Excel as the only tool. After the company acquired this software, we found a tool that facilitates many processes for us. Additionally, it is fully open source, with sufficient instruction and self-guided support. It is also powerful, flexible, and easy to use and learn to manage, which is very important. ### 28. A great tool for creating optimizations and implementations. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about ProcessMaker?** What appeals most to users about using this great tool is the ease with which it allows them to use its features. It has features that help users have more visibility into every step of the system and make every job more efficient and more productive on the job. **What do you dislike about ProcessMaker?** Custom settings need to have more features for users to have more permissions to use. These permissions may range from restricted access for some users to unrestricted access for others. Programs in the trial version do not have this feature. **Recommendations to others considering ProcessMaker:** Any recommendation will be commensurate with the needs the business has and the complex difficulty of the processes that are treated as objectives. The organization of the work required for program use requires a review of the current process before starting the project. **What problems is ProcessMaker solving and how is that benefiting you?** For environments that want more automated functions, with program simplicity and objectivity, and work progress reports. Email message tracking mode, electronic approvals make the whole system work by itself, creating extra time for your users. ### 29. A little mora than a year experience with ProcessMaker **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about ProcessMaker?** What I like best about ProcessMaker is that the interface is really smooth with simple structures, every simple process runs perfectly. The dynaforms are amazing, I like how you can adecuate it with JavaScript and also the actions by emails. **What do you dislike about ProcessMaker?** I dislike that with more complex processes its easier that it malfunctions, it's really frustrating that sometimes ProcessMaker gets confused and assignes notificatons as self services tasks and something that should be well programmed from the back is not and when you report it in a ticket, they take forever to solve it because they label that kind of error as a bug. They are also errors with the start event timers, the ones that are monthly specifically and sometimes when there is a new versión, some processes start to fail and not even ProcessMaker detect the root of the problem. **What problems is ProcessMaker solving and how is that benefiting you?** We have a lot of processes, most of them involve more tan three areas. We have processes of Promotions, Communications, Terms & Conditions, Reports to Partners, Contracts, Confidential Information to third parties, etc. What i consider has been the most significant Benefit is the tracking of cases and not using as much paper as we did before workflows. ### 30. A great tool for creating optimizations and implementations. **Rating:** 4.5/5.0 stars **Reviewed by:** Fernanda R. | Project Secretariat, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ProcessMaker?** What appeals most to users about using this great tool is the ease with which it allows them to use its features. It has features that help users have more visibility into every step of the system and make every job more efficient and more productive on the job. **What do you dislike about ProcessMaker?** Custom settings need to have more features for users to have more permissions to use. These permissions may range from restricted access for some users to unrestricted access for others. Programs in the trial version do not have this feature. **Recommendations to others considering ProcessMaker:** Any recommendation will be commensurate with the needs the business has and the complex difficulty of the processes that are treated as objectives. The organization of the work required for program use requires a review of the current process before starting the project. **What problems is ProcessMaker solving and how is that benefiting you?** For environments that want more automated functions, with program simplicity and objectivity, and work progress reports. Email message tracking mode, electronic approvals make the whole system work by itself, creating extra time for your users. ### 31. BEST BPMs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2020 **What do you like best about ProcessMaker?** It is very organized. It has a great user interface, too. Users can do everything without any issue. **What do you dislike about ProcessMaker?** Something that I don't like is that PM has so many updates. Another thing that I don't like is that users can be expired so, sometimes we get calls from users saying that they can't log in and we going crazy by asking them to clear their cache and other stuff. And then, it turns out that the problem was that their account has expired. **Recommendations to others considering ProcessMaker:** Just make sure to read the documentation. They have a lot of material over there. **What problems is ProcessMaker solving and how is that benefiting you?** We converted paper form to electronic. We also converted timesheet to E-timesheet ### 32. A simple tool to automate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about ProcessMaker?** I like that it is a fairly robust tool, to develop basic processes, even very complex processes. It also allows integrations with a number of technologies and allows processes that communicate with each other, creating true ecosystems for a company. In the latest version, it also serves to model a process, to document it. Giving documentary characteristics to the attributes defined in the tasks. **What do you dislike about ProcessMaker?** I don't like the PHP debugger that it has, since it gives very basic and little classified information about the bugs that the code has. If this component will be improved, the tool would be much friendlier. The version that handles HTML to edit output documents is very old and the editor is very unfriendly, so the documents that can be generated are limited and difficult to design. **Recommendations to others considering ProcessMaker:** I recommend checking the number of systems with which you have established plugins for easy integrations, as well as the ease of development, which is very similar to designing in a process modeler and only other layers such as triggers are added **What problems is ProcessMaker solving and how is that benefiting you?** The problems that I have solved mainly are simplification of processes, digitalization, elimination of printed documents, elimination of written approvals, reduction of time, reduction of staff displacements in the search for approvals and reduction of man hours when performing automated processes. ### 33. Great Way To Improve Efficiency Of Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Susana M. | Systems Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about ProcessMaker?** For growing the workflows, it does not need development tools. It's incorporated UI and workflow variants designer, which can be useful for non-programmers to construct their workflows easily. Database connectors and APIs are offered for integration with other IT systems. Custom made features/functions are simple to execute since it follows the plugin structure. **What do you dislike about ProcessMaker?** Through use, the machine is getting slow. The pages take longer, resulting in users' dissatisfaction. We've been working to tackle this matter. The version updates require the quantity of time for testing, and your installation since a number of these workflows might be compatible with the newest edition. **Recommendations to others considering ProcessMaker:** Contemplate for substituting business process workflows that involve a good deal of, Processmaker. It takes the ideal amount of PHP programming skills to create workflows while Processmaker supports construction workflows with integration with external programs. Then you're great with Processmaker In case you've got a who will create those workflows. **What problems is ProcessMaker solving and how is that benefiting you?** I am giving a job which helped me to maximize it and make a more user friendly procedure, I also understand that there's not much maturation of this tool because it includes some mistakes and that I understand the layout somewhat dated, but it's also quite good for the problem of time because it saves you a great deal of work. ### 34. The best solution for performing tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Renata P. | Image Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about ProcessMaker?** This application is very simple to use and the good thing about it is that we can create a lot of things, to communicate with it is very good, several tools to perform workflow tasks. follow the process of other users. **What do you dislike about ProcessMaker?** For now there is nothing I do not like, the more I would like to erase or redo the case counter, but this may be something I have not found, because I am still new to this software. panel options. **Recommendations to others considering ProcessMaker:** A greater desing adjustment, because in many cases it is not very simple to create dynamic forms, as they remain in a very fixed and ungracious block. **What problems is ProcessMaker solving and how is that benefiting you?** I am doing a project that has helped me a lot to create a friendlier processor, but I also have a few tool features, because there are still some errors, and I see the application design very simple.More is also very good to use the app, but save money. quite the work. ### 35. Very good tool to follow process flows in a company! **Rating:** 4.0/5.0 stars **Reviewed by:** Luis O. | Seguridad de la Información, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about ProcessMaker?** Very useful tool to follow processes in a company with already defined standards, in our case it was used to follow purchasing processes, very easy to create requirements and follow flow of approvals, approvals are defined by users and with a mail alert system so as not to lose track. It is easy to be connected if the service is hosted in the cloud can be accessed from anywhere and from any mobile device. The tool is very customizable according to the need of the process. **What do you dislike about ProcessMaker?** In some cases with the cloud services it may take a while to ask questions, however it is quite functional. **Recommendations to others considering ProcessMaker:** Very good tool for the development of internal processes in an organization, it is possible to establish responsible at each stage of a process. **What problems is ProcessMaker solving and how is that benefiting you?** I solve in the purchasing area to process the requests and assign responsible in the whole process. The user moves to his tray every stage of the process. ### 36. Excellent management software **Rating:** 4.5/5.0 stars **Reviewed by:** Diegsy S. | Directora executiva, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about ProcessMaker?** I like it because it's easy to create web forms, then associate the web forms with a specific task in the BPM designer. You can create permissions to disallow/allow users to access specific levels in a given case, and you don't need a deep understanding of the business flow if you are a technical person. **What do you dislike about ProcessMaker?** When I try to use many of the functions, it throws errors. When I set up a process for the first time, it notified me of several errors and the errors take several months to resolve, for example, it deletes saved cases. There is no way to automate deployments to the production environment. **What problems is ProcessMaker solving and how is that benefiting you?** In general, it is a good system for managing the internal process. It is economical. Our clients use ProcessMaker to create requests for our products, quality reports, and incident report management. ### 37. The tool is very useful and offers many efficiencies. Implementation needs work **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo T. | Field Service Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about ProcessMaker?** It is very easy to use. Provide more visibility to our users. This makes our workflows easier. Email approvals are a great resource for our approvers. **What do you dislike about ProcessMaker?** It needs more user permission options. We need to have different types of access to different users. For now, the basic options do not meet all our needs. Some offer too much access or others little access. **Recommendations to others considering ProcessMaker:** I advise potential clients to optimize their business processes before automating them. This is because automation can only increase the ease or difficulty of a business process. **What problems is ProcessMaker solving and how is that benefiting you?** It currently has only one automated workflow. The adoption was normal. The user is enjoying the ease and clarity of the system, forms and workflow. We're enjoying not having to change roles and track emails. Electronic approvals are an essential resource. Implementation has been more challenging than expected. This being our first implementation, I found some issues I didn't expect. Implementation took longer than previously thought. ### 38. ProcessMaker a very useful BPMS solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Yeifer Alexander H. | Consultor de BPM, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2019 **What do you like best about ProcessMaker?** The use of processmaker is very intuitive and easy to learn even with out previos BPM experience and you want to understan some of the process that are already implemented **What do you dislike about ProcessMaker?** not all of the infomation in the oficial wiki ProcessMaker is correct there are son examples incomplete o with some faliures for example the information about deleting case is incomplete letting information on list inbox table for this final user will complain **Recommendations to others considering ProcessMaker:** Is a very complete and flexible tool for your business process **What problems is ProcessMaker solving and how is that benefiting you?** im an implementer of bussines process for tredanot all of the infomation in the oficial wiki ProcessMaker is correct there are son examples incomplete o with some faliures for example the information about deleting case is incomplete letting information on list inbox table for this final user will complain asolutions and we offer automatization for other companies ### 39. the experience has been enriching **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian M. | BPMS Consultor - information systems technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about ProcessMaker?** It complemented very well a development with many functionalities that make the process easier and more enjoyable. **What do you dislike about ProcessMaker?** maybe, the access to the field of the grid as a date of js is a bit complicated but this is what I suddenly do not like and maybe it would improve the user interface by default the tasks of the processes **Recommendations to others considering ProcessMaker:** that they try it, it is very functional and the support wiki is very good, it can be supported if they have doubts or to know the functioning and all its versions, it is very complete in its despriccion and examples of the processes and how they are carried out in proccesmaker **What problems is ProcessMaker solving and how is that benefiting you?** i work with proccessmaker making a documental proccess and all the managent of the tasks that this have ### 40. Simple yet a powerful BPM platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Sivakumar K. | Director - Enterprise Applications Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about ProcessMaker?** It doesn't require a separate development tools for developing the workflows. It has integrated workflow and UI forms designer which is handy even for non-programmers to develop their workflows quickly and relatively easily. APIs and database connectors are available for effective integration with other IT systems. Additional custom features/functions are easy to implement as it follows plugin architecture. **What do you dislike about ProcessMaker?** Over a period of usage the system is becoming slow. The pages take much longer to load causing end users dissatisfaction. We have been working with Processmaker team to address this issue. The version upgrades require good amount of time for the installation and testing as some of the workflows developed may not be compatible with the new version. **Recommendations to others considering ProcessMaker:** Consider Processmaker for replacing standalone business process workflows that are currently involves lot of paperworks. While Processmaker supports building complex worflows with integration with external systems, it requires good amount of PHP programming skills to develop complex workflows. If you have an inhouse programmers/developers who will be creating these workflows then you are good with Processmaker. **What problems is ProcessMaker solving and how is that benefiting you?** We were able to replace many of the paper based manual workflows with Processmaker which is one of the our core objectives. ### 41. Most flexible BPM/workflow software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about ProcessMaker?** It's the most flexible one I have ever used. It is built for enterprises, AD integration is a breeze. There are so many assignment rules to suit your needs. Triggers can be placed any time during the workflow: before/after form loads Before assignment Before/after routing Notification settings are also aplenty As am enterprise user, there are also no email action available for users to approve or reject using emails. **What do you dislike about ProcessMaker?** Flexibility comes at a price : A lot of coding is involved **Recommendations to others considering ProcessMaker:** You will need some knowledge of JavaScript, PHP and SQL if you want to create complicated processes **What problems is ProcessMaker solving and how is that benefiting you?** Process maker has helped transformed a few processes in our organisation into paperless. ### 42. my best experience with processmaker to improve the flow of information in the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Janeth P. | THE BEST EXPERIENCE WITH PROCESSMAKER, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about ProcessMaker?** I like processmaker because in the company it is used for the area of ​​purchases in which, there are several users that have been given of processmaker to be able to realize the diverse authorizations of the managers and people that are necessary the validation of data, as well as because it has improved the flow of information, since all this is resolved in a single channel of communication, adding to that the flow of communication has improved with respect to this, because everyone has total visibility of the authorization that each purchase order has had for continue with the processes that we have within the company. **What do you dislike about ProcessMaker?** What I do not like is that it is slow to load several files, which takes away a bit of time in the processes I do. **Recommendations to others considering ProcessMaker:** I recommend to others who see my review, that processmaker is a good tool for the company, since it improves the flows and the information of the processes, in my company we use it for the purchase orders since the diverse managers that interact in the company they have to be aware of the various approvals of what is going to be acquired for the company. **What problems is ProcessMaker solving and how is that benefiting you?** the benefits that processmaker has given to the company have been diverse, since the process of approvals for the acquisitions that the company has, and the different users that authorize said acquisitions, as well as the flow of communication between the users to be reordered visibility of what is acquired. ### 43. Makes my flowchart life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Diana S. | Motorola Trainer Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about ProcessMaker?** I was the training manager for Motorola tech support call center, so I had to do tons of workflows for each single process on each single job profile, PM helped me to save time and kept me organized with everything **What do you dislike about ProcessMaker?** I really don't think I dislike anything, other than I don't have it anymore and I miss it **Recommendations to others considering ProcessMaker:** make sure you take advantage of it, use all the option, it will make your life so easy. **What problems is ProcessMaker solving and how is that benefiting you?** before I used to do all my work step by step, it would take me hours to make a single workflow, but with all the design in PM it was done in less than half of the time, so I could only go ahead and fill the spaces with the info. its great. ### 44. It´s an amazing experience, because anyone could draw a process **Rating:** 4.5/5.0 stars **Reviewed by:** Astrid A. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about ProcessMaker?** The space to draw the workflow and integrate easily with a dynaform. the ease of integrating with local and global applications, and anyone can identify the status of the case. **What do you dislike about ProcessMaker?** The help desk has opportunities, for example, they must use different means to connect with customers, phone, cell phone, chat, because customers can forget tickets. They should also improve response times, and they should ask everything in one entry. **Recommendations to others considering ProcessMaker:** Development time is very low compared to other applications. **What problems is ProcessMaker solving and how is that benefiting you?** We try to reduce people in manual processes, eliminate human errors, improve the knowledge transfer process, and eliminate informative emails. ### 45. ProcessMaker and its ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about ProcessMaker?** Its easy-to-use functionality, since it saves the HTML of the screens, is also very efficient and practical. For the subject of users, it's also very simple, especially in granting permissions for what each of them can see. **What do you dislike about ProcessMaker?** There is nothing that doesn't upset me. **Recommendations to others considering ProcessMaker:** they exploit too much processmaker, since it has very good functionality **What problems is ProcessMaker solving and how is that benefiting you?** That I can see the effectiveness of the workflows there are ### 46. I love this software! **Rating:** 4.0/5.0 stars **Reviewed by:** Clay C. | Front of House Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about ProcessMaker?** It is extremely efficient, lightweight, and has one of the lowest overheads of any workflow software in the industry. Subject matter experts and business analysts choose ProcessMaker as their Software! **What do you dislike about ProcessMaker?** It could be a tab bit faster but other than that nothing. **Recommendations to others considering ProcessMaker:** I 100% recommend this software to increase workflow! **What problems is ProcessMaker solving and how is that benefiting you?** We chose it as their workflow software solution because they can accomplish more and communicate with their technical teams more efficiently. ### 47. process development with processmaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about ProcessMaker?** It is that you can automate processes for companies and even for your own since it is important to be efficient and effective in what we do **What do you dislike about ProcessMaker?** that many of the times the support has to be requested at certain times or maybe after the departure time, also that when we create web entry suddenly access fails or does not read the images well **Recommendations to others considering ProcessMaker:** It is an easy-to-use tool which helps a lot in the automation of processes and even certifies you with the training that is carried out **What problems is ProcessMaker solving and how is that benefiting you?** Credit analysis resolution by automating a client from us so that their credits do not last for years as they did now, everything is handled via processmaker and processmaker helps us and we help the client ### 48. Needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Vimal T. | Senior Change Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about ProcessMaker?** Manual Workflow was time consuming and to get all Approvals and consolidate those was itself a big task. But after Processmaker the Workflow took very less time as users in different part of the globe who needs to Approve was able to do it easily and Processmaker seemlessly captured all Approvals in one single page **What do you dislike about ProcessMaker?** Processmaker takes too long to Load. Parallel Approval creates problem Auto Posting Functionality sometimes did not work properly.. **Recommendations to others considering ProcessMaker:** There maybe process that may require Multiple Approvals or Parallel Approvals in those cases the Alert email we set maybe triggered due Auto Posting issues and Multiple Records maybe created for a single Case **What problems is ProcessMaker solving and how is that benefiting you?** The Manual process which consumed time and affected production has now been reduced greatly after Automating the process through processMaker ### 49. Great product, intuitive interface and great support **Rating:** 4.0/5.0 stars **Reviewed by:** Angelo G. | Mr, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about ProcessMaker?** The best part about using Processmaker is the intuitive user interface which not only looks great but is easy to use. There is also a lot of great documentation online which helps whenever you run into difficulties. The support team are very good and not only do they respond quickly when a problem is logged, but they keep in touch until the issue is fully resolved. **What do you dislike about ProcessMaker?** Testing processes is very difficult in Processmaker. While dynaforms have the view function which is useful for testing javaScript, their is no easy way to test and debug php triggers. The only way to test them is to actually start the process and see if the triggers work, which is time consuming. Errormessages also leave a lot to be desired, as the "whoops, looks like something went wrong" provides no useful feedback. **Recommendations to others considering ProcessMaker:** While it is very simple to start making processes, some coding skills will eventually be required. Luckily, processmaker provide a wealth of great documentation, and reading through as much as you can will help in building powerful processes **What problems is ProcessMaker solving and how is that benefiting you?** Currently, the company is using processmaker to get rid of paperwork involved in business admin processes, and speed up the flow of a process from one user to another, while making it easy for users to operate the programme. We are also trying to ensure that best practices are followed throughout the company, and processmaker helps us as it makes it easy to track cases from start to finish, and allows us to see which users did what very easily. ### 50. Most Friendly User and powerfull Bpms **Rating:** 5.0/5.0 stars **Reviewed by:** Juan A. | Consultor Líder de Soluciones BPMS en TREDA SOLUTIONS, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about ProcessMaker?** The thing that I like best, is very easy to use, and I have done very powerfull processes, with a lot of integration with many external tools I Would like in the future still working with Pm bpms and maybe work directly with ProcessMaker, I think this bpms has a lot of cappabilites that another that i have tested never will have. **What do you dislike about ProcessMaker?** The only thing that I dislike from ProcessMaker is that so many companies from my country think that is complex because the code that need to be writen, but it is bullshit because the code that processmaker need to be usefull and powerfull is very little **Recommendations to others considering ProcessMaker:** The only thing that you have to do is implement again, a for non programmer/technic user give them some tools or options to automatize some triggers or optiosn, like in PM 2.x in dynaform a normal user, could select some Js events without write a single line of code **What problems is ProcessMaker solving and how is that benefiting you?** I have done insurance company process to give credits to the clients A University travels plan to postgrade students A Very complex PQRS process for an important Public Company I have done a Lawyer control systems for a full documentation and step by step that an investigation process for a public company I have integrated processmaker with some external companies tools like (472 currier company, Andescd certify company, TestAmerica tesavit. etc) . I have some powerfull plugins, to write and read Excel docs, To select XY pos to sign a pdf document, plugins with utilites to have very very low code. ## ProcessMaker Discussions - [Does this integrate with SAP B1?](https://www.g2.com/discussions/does-this-integrate-with-sap-b1) - 1 comment, 1 upvote - [what improvements do they have for the future](https://www.g2.com/discussions/what-improvements-do-they-have-for-the-future) - 1 comment, 1 upvote - [Why are using PM and no the other apps (Bizagi, Bonitasoft, etc)?](https://www.g2.com/discussions/why-are-using-pm-and-no-the-other-apps-bizagi-bonitasoft-etc) - 1 comment, 1 upvote - [Does process maker have an integration with Google Docs?](https://www.g2.com/discussions/15542-does-process-maker-have-an-integration-with-google-docs) - 2 comments, 1 upvote - [How can I do so that users can see the files that other users upload, but not all the files?](https://www.g2.com/discussions/14737-how-can-i-do-so-that-users-can-see-the-files-that-other-users-upload-but-not-all-the-files) - 1 comment, 1 upvote - [View ProcessMaker pricing details and edition comparison](https://www.g2.com/products/processmaker/reviews?page=3&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+07%3A27%3A29+-0500&secure%5Bsession_id%5D=11f992d0-39bc-4f92-83eb-d7be1c5559cc&secure%5Btoken%5D=92856b05596d920f3817ae729ccdb6b26be859dd7940c2fb6271b456ff193b15&format=llm_user) ## ProcessMaker Features **Setup** - Activities - Flows - Dependencies - Notifications **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Management** - Updates - Audit Trail - Integration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Data Extraction** - Entity Recognition - Text Classification **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption **Process Development** - Process Routing ## Top ProcessMaker Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews)