ProcessMaker

ProcessMaker

4.3
(156)
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ProcessMaker is a simple bpm and workflow software that automates your company's processes and makes them smarter

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Sivakumar K.
Validated Reviewer
Review Source

"Simple yet a powerful BPM platform."

What do you like best?

Processmaker is simple to use and let's us create simple workflows in a couple of days, even in few hours. At the same time it has powerful capabilities that let's us create enterprise grade applications with systems integration. The plugin based service oriented architecture is what I like the most which let's enhancing the platform with additional capabilities without affecting the core functions.

What do you dislike?

The version upgrade process is not that simple. We have to test all the workflows to ensure they are not broken by the version upgrades, especially when we have custom plugins and APIs.

The user interface look & feel is outdated. Eventhough it is UI is responsive, there could be some more improvement to modernize the look and feel.

The mobile is works fine for the basic workflows and dynaforms. But it is buggy when you have more complex dynaforms and custom javascript/JQuery implementations.

Recommendations to others considering the product:

Try out a few other BPM software and compare the features. Procemmaker gives you the value for money. It has most of the features that are expected in a standard BPM framework at a discounted price.

What problems are you solving with the product? What benefits have you realized?

We do have a lot of paperwork at our manufacturing plants. The primary goal is to replace those paper based inefficient, laborious processes with workflows in Processmaker.

We use Processmaker to drive workflows of the other enterprise applications using the end points to initiate and perform the workflows in the backgroud while the users interact with a custom user interface.

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Jose V.
Validated Reviewer
Verified Current User
Review Source

"PM is the best application for flow approbation and flow description to internal process that I know"

What do you like best?

well, PM help us in different department in our company. We working in a BPO and PM help in procurement department, NOC department and development department. The flow approbation is the most module that we use in the company and the configuration to this is easy for our developers

We have resolved the process of approvals of managers, managers, directors and presidency of the company with the creation of the flows, likewise we have achieved that the reports on incidents that the company suffers to map them and have them documented in case the failures turn to repeat.

What do you dislike?

is difficult thinking about downsides for this product, but probably some downsides is the documentation about the product, the developers asking sometimes about this and is difficult see videos or tutorials in the web

Recommendations to others considering the product:

If you are looking for a flow manager for all the departments of your company where bosses, managers, directors, presidents are involved and a digital signature is required, ProcessMaker is the solution !!

What problems are you solving with the product? What benefits have you realized?

PM resolved the problem about the approbation flow, we develop a flow to approbation C-level and our CIO is happy to this. The manager to procurement, IT and principals acknowledge the importan the Process Maker application

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Edgard E.
Validated Reviewer
Verified Current User
Review Source
View Original February 2, 2019

"Best BPM we have "

What do you like best?

Its the easy to use interface, and the vast number of things we can create to bring the old way of doing things in to a much modern and user friendly environment, fast communication, data reporting tools to make our workflow available for other reviewers, since its based on common programming languages theres a number of opportunities to achieve web based operations as well as track a process to report other users their progress.

What do you dislike?

So far we've encountered everything we looked for in the software, so really no deslikes yet, we would like to be able to delete cases or restart the case counter, but this may be a solution we are yet to find since we are just getting started to use the software.

Recommendations to others considering the product:

Read the documentation there´s a lot of examples there, as well as a great community of users who help each other, its important to notice that the tech support is very efficient as well.

The tool is very open to code your own ideas but there are a vast number of issues solved on the P.M community so its a great place to solve the most common issues

What problems are you solving with the product? What benefits have you realized?

We've translated an audit process from sheets of paper and phone calls, to a web based form with e-mail interactions wich has proven to be far more efficient.

Among the benefits we´ve encountered, the fast report of to-do cases vs. completed cases with just a few clicks, the easy to look documents from the users responses and plus, we can notify anyone from the case opener to the management about our progress.

What Business Process Management solution do you use?

Thanks for letting us know!
Sivakumar K.
Validated Reviewer
Verified Current User
Review Source

"Simple yet a powerful BPM platform."

What do you like best?

It doesn't require a separate development tools for developing the workflows. It has integrated workflow and UI forms designer which is handy even for non-programmers to develop their workflows quickly and relatively easily. APIs and database connectors are available for effective integration with other IT systems. Additional custom features/functions are easy to implement as it follows plugin architecture.

What do you dislike?

Over a period of usage the system is becoming slow. The pages take much longer to load causing end users dissatisfaction. We have been working with Processmaker team to address this issue.

The version upgrades require good amount of time for the installation and testing as some of the workflows developed may not be compatible with the new version.

Recommendations to others considering the product:

Consider Processmaker for replacing standalone business process workflows that are currently involves lot of paperworks. While Processmaker supports building complex worflows with integration with external systems, it requires good amount of PHP programming skills to develop complex workflows. If you have an inhouse programmers/developers who will be creating these workflows then you are good with Processmaker.

What problems are you solving with the product? What benefits have you realized?

We were able to replace many of the paper based manual workflows with Processmaker which is one of the our core objectives.

Janeth P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"my best experience with processmaker to improve the flow of information in the company."

What do you like best?

I like processmaker because in the company it is used for the area of ​​purchases in which, there are several users that have been given of processmaker to be able to realize the diverse authorizations of the managers and people that are necessary the validation of data, as well as because it has improved the flow of information, since all this is resolved in a single channel of communication, adding to that the flow of communication has improved with respect to this, because everyone has total visibility of the authorization that each purchase order has had for continue with the processes that we have within the company.

What do you dislike?

What I do not like is that it is slow to load several files, which takes away a bit of time in the processes I do.

Recommendations to others considering the product:

I recommend to others who see my review, that processmaker is a good tool for the company, since it improves the flows and the information of the processes, in my company we use it for the purchase orders since the diverse managers that interact in the company they have to be aware of the various approvals of what is going to be acquired for the company.

What problems are you solving with the product? What benefits have you realized?

the benefits that processmaker has given to the company have been diverse, since the process of approvals for the acquisitions that the company has, and the different users that authorize said acquisitions, as well as the flow of communication between the users to be reordered visibility of what is acquired.

sandra a.
Validated Reviewer
Verified Current User
Review Source

"It is a friendly and easy to use tool."

What do you like best?

I like processmaker, since it improves the flow of information within a company, as well as the times, because through a processmaker creator it is possible to validate the different approvals of the purchase flows that a company has, I like the efficiency and the effectiveness in which one sees and carries out the approvals in the shortest time possible, as well as the channeling and communication that one has when being in tune with what goes up and has to be approved within it.

What do you dislike?

El tiempo que se pasa en una tarea, otra vez,asi como tambien la carga de varios archivos que se hace un poco lento en la subida del mismo en processmaker, así como el tiempo que se pierde en ese proceso para poder cargar los archivos.

Recommendations to others considering the product:

Processmarker is a friendly tool for business flows, as well as to minimize the time in which a company can authorize certain purchase orders within the company making more efficient the time it takes a purchase within the company, as well as also the step for the approvals that these have, we have reached to improve the flow and thus be able to realize quickly the purchases in the company.

What problems are you solving with the product? What benefits have you realized?

what has been resolved in the company are the purchasing processes that have been regulated and the approvals since we need several people to make the approval for a purchase and this is an efficient program to be able to do it.

Joy K.
Validated Reviewer
Verified Current User
Review Source

"Very Powerful Business Process Management Tool"

What do you like best?

The tool fully integrated with LDAP, allows companies to simplify their business processes through an easy to use designer interface where all processes are modeled.

Process Maker has email like layout and easy to use with folders for inbox, drafts, participate. There is column marking for sent by, due date, modify by and priority for easy tracking and workflow management.

It also allows integration with email with real time email alerts

The tool allows document uploads and among other nice features with good intuitive reporting and dashboard feature

What do you dislike?

The modeling feature and designing of task to publishing can be made more flexible with available libraries to make the process modelling much easier and efficient

Recommendations to others considering the product:

Its an experience worth considering. Very suitable for small to medium term companies with loads of administrative duties. Pocess mak

What problems are you solving with the product? What benefits have you realized?

1.Its able to make process tracking more efficient

2.Paper usage is reduced

3.It allows for automation other supplementary business processes

Douglas O.
Validated Reviewer
Verified Current User
Review Source

"Agile and intelligence BPM system, easy to use, in BRIDGESTONE COSTA RICA is a very important tool"

What do you like best?

How to work the case assignment, in the other hand, the easy tool for create the process and different project in the the tool. Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.Build Your Workflow in Minutes. No Coding. Drag & Drop. Try for Free! Join 1+ Million Users. Pay As You Go. Competitive Pricing. Unbeatable Value. #1 in Google Marketplace. Try it for Free. Save Time and Cost. Drag, Drop and Go. Services: Scalable, Cloud Based, Mobile Apps on the move.t is meant to improve order, insight and efficiency of the collective workflows that make up any given business process. BPM is meant to reduce any chaos within those collective workflows that make up a process and eliminate ad hoc workflow management.

What do you dislike?

It's a bit hard, compare with BizAgi for example the front end its more complicated. BPMS generally supports activities ranging from business rule management to user communication to analytics. Intelligent BPMS, or iBPMS, offers next-generation capabilities such as adaptive analytics and advanced collaboration tools.

Recommendations to others considering the product:

I dont have recommendation for the team of processmaker , is a very good product. We used old versión but is very good

What problems are you solving with the product? What benefits have you realized?

The paper flow, i create flows digital and save paper and more.Workflow automation software that lets you create an unlimited number of automated business applications.

Employee Onboarding

Vacation Request

Purchase Request

Travel Reimbursement

Yeifer H.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"ProcessMaker a very useful BPMS solution."

What do you like best?

The use of processmaker is very intuitive and easy to learn even with out previos BPM experience and you want to understan some of the process that are already implemented

What do you dislike?

not all of the infomation in the oficial wiki ProcessMaker is correct there are son examples incomplete o with some faliures for example the information about deleting case is incomplete letting information on list inbox table for this final user will complain

Recommendations to others considering the product:

Is a very complete and flexible tool for your business process

What problems are you solving with the product? What benefits have you realized?

im an implementer of bussines process for tredanot all of the infomation in the oficial wiki ProcessMaker is correct there are son examples incomplete o with some faliures for example the information about deleting case is incomplete letting information on list inbox table for this final user will complain asolutions and we offer automatization for other companies

Angelo G.
Validated Reviewer
Verified Current User
Review Source

"Great product, intuitive interface and great support"

What do you like best?

The best part about using Processmaker is the intuitive user interface which not only looks great but is easy to use. There is also a lot of great documentation online which helps whenever you run into difficulties. The support team are very good and not only do they respond quickly when a problem is logged, but they keep in touch until the issue is fully resolved.

What do you dislike?

Testing processes is very difficult in Processmaker. While dynaforms have the view function which is useful for testing javaScript, their is no easy way to test and debug php triggers. The only way to test them is to actually start the process and see if the triggers work, which is time consuming. Errormessages also leave a lot to be desired, as the "whoops, looks like something went wrong" provides no useful feedback.

Recommendations to others considering the product:

While it is very simple to start making processes, some coding skills will eventually be required. Luckily, processmaker provide a wealth of great documentation, and reading through as much as you can will help in building powerful processes

What problems are you solving with the product? What benefits have you realized?

Currently, the company is using processmaker to get rid of paperwork involved in business admin processes, and speed up the flow of a process from one user to another, while making it easy for users to operate the programme.

We are also trying to ensure that best practices are followed throughout the company, and processmaker helps us as it makes it easy to track cases from start to finish, and allows us to see which users did what very easily.

Juan A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Most Friendly User and powerfull Bpms"

What do you like best?

The thing that I like best, is very easy to use, and I have done very powerfull processes, with a lot of integration with many external tools

I Would like in the future still working with Pm bpms and maybe work directly with ProcessMaker, I think this bpms has a lot of cappabilites that another that i have tested never will have.

What do you dislike?

The only thing that I dislike from ProcessMaker is that so many companies from my country think that is complex because the code that need to be writen, but it is bullshit because the code that processmaker need to be usefull and powerfull is very little

Recommendations to others considering the product:

The only thing that you have to do is implement again, a for non programmer/technic user give them some tools or options to automatize some triggers or optiosn, like in PM 2.x in dynaform a normal user, could select some Js events without write a single line of code

What problems are you solving with the product? What benefits have you realized?

I have done insurance company process to give credits to the clients

A University travels plan to postgrade students

A Very complex PQRS process for an important Public Company

I have done a Lawyer control systems for a full documentation and step by step that an investigation process for a public company

I have integrated processmaker with some external companies tools like (472 currier company, Andescd certify company, TestAmerica tesavit. etc) .

I have some powerfull plugins, to write and read Excel docs, To select XY pos to sign a pdf document, plugins with utilites to have very very low code.

Jan A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

" Very interesting and a very complete tool"

What do you like best?

The variation of tools that it has, the utility it generates for the company and order.

ProcessMaker is a cost effective and easy to use open source business process management (BPM) or workflow software application. It generates an excellent order in topics of requests, with which it can help to have a better address as a company.

I also like very much the flow diagram that has when performing a function in terms of bosses and positions, by who must pass before the other person

What do you dislike?

Response time only but it is more part of the company.

What I do not like about the tool, a little development that developers have to generate when implementing a new text box.

I do not like much the process that involves the creation of a page for the theme of text boxes, when working with artificial intelligence is very complicated

Recommendations to others considering the product:

If you would recommend the process, because it is an excellent order to know about the requirements, projects, requests and results diagrams for the authorization

What problems are you solving with the product? What benefits have you realized?

If by ProcessMaker I generate incidents, requests, are of access or projects which follow a flow that helps me create an order for things.

I have solved many incidents, regarding issues in which projects, maintenance, tickets and A3 are involved. Which arrive to my person after having gone through a series of approvals verifying that everything is correct.

ProcessMaker helps a lot when it comes to having an organization that is derived from a family tree to be able to give the necessary revision to each case

Cristian M.
Validated Reviewer
Verified Current User
Review Source

"the experience has been enriching"

What do you like best?

It complemented very well a development with many functionalities that make the process easier and more enjoyable.

What do you dislike?

maybe, the access to the field of the grid as a date of js is a bit complicated but this is what I suddenly do not like and maybe it would improve the user interface by default the tasks of the processes

Recommendations to others considering the product:

that they try it, it is very functional and the support wiki is very good, it can be supported if they have doubts or to know the functioning and all its versions, it is very complete in its despriccion and examples of the processes and how they are carried out in proccesmaker

What problems are you solving with the product? What benefits have you realized?

i work with proccessmaker making a documental proccess and all the managent of the tasks that this have

Vimal T.
Validated Reviewer
Verified Current User
Review Source

"Needs improvement"

What do you like best?

Manual Workflow was time consuming and to get all Approvals and consolidate those was itself a big task.

But after Processmaker the Workflow took very less time as users in different part of the globe who needs to Approve was able to do it easily and Processmaker seemlessly captured all Approvals in one single page

What do you dislike?

Processmaker takes too long to Load.

Parallel Approval creates problem

Auto Posting Functionality sometimes did not work properly..

Recommendations to others considering the product:

There maybe process that may require Multiple Approvals or Parallel Approvals in those cases the Alert email we set maybe triggered due Auto Posting issues and Multiple Records maybe created for a single Case

What problems are you solving with the product? What benefits have you realized?

The Manual process which consumed time and affected production has now been reduced greatly after Automating the process through processMaker

Josh S.
Validated Reviewer
Verified Current User
Review Source

"Processmaker is a powerful and complex software."

What do you like best?

The best thing I like about Processmaker is that it is a highly customizable tool. We spent a lot of time in contact with their support team in order to use the software as we needed.

What do you dislike?

Being a powerful software, Processmaker is very complicated. One of our techs needed to learn a new programming language in order to use the software, and often times when we run into a problem - he is able to show the techs what code will fix the issue.

What problems are you solving with the product? What benefits have you realized?

We are using ProcessMaker in order to process purchase orders and change of status forms. Having a software - with limits - has helped us create a better process for these tasks.

Peter W.
Validated Reviewer
Verified Current User
Review Source

"This is the best software to digitalize your work process"

What do you like best?

I have to say "This is the best software to digitalize your work process". I am using it to help us control our work process and help our client to place/track order more convenient. We are in a traditional industry. We are using process maker to digitalize our working process. We are now using it to generate an online placing order system. Because all our products are customized, we really need a flexible system that we can build a process to help our clients to specify all details before placing order. Process maker is the perfect option!

What do you dislike?

It is hard to say. It works perfectly for me and my clients. If I have to propose a suggestion, maybe it can improve on multi-language user interface?

Recommendations to others considering the product:

Processmaker is definitely the best solution for business that needs flexibility and customizes process control.

What problems are you solving with the product? What benefits have you realized?

We are using it for our clients to place the order online. We are traditional industry and provide non-standard products. we really need our client to specify all their requirements before placing order. Process maker is the perfect solution for this problem!

Daniel M.
Validated Reviewer
Verified Current User
Review Source

"amigable, pero con muchos errores"

What do you like best?

es una plataforma amigable y facil de usar. revisar la trasabilidad de los procesos es muy buena

What do you dislike?

el proceso se nos daña con frecuencia cada que se hace una actualización de la version de process maker. os KPI´s no funciona adecuadamente. en la licencia standar los tiempos de soporte son muy largos y las fechas que se le asignan a los casos no son los reales.

Recommendations to others considering the product:

entender muy claramente para que se requiere la herramienta ya que no es apta para cualquier proceso cuando se está en la licencia standar

What problems are you solving with the product? What benefits have you realized?

es la herramienta principal del negocio, por lo que es importante la confiabilidad de la misma. hemos logrado organizar el proceso y optimizar tiempos en las transacciones. l

Diego C.
Validated Reviewer
Review Source

"ProcessMaker One Of the best WorkFlow Softwares"

What do you like best?

the program is quite friendly and easy to use, has many easy administration options and does not require advanced knowledge for the use of the same, ability to have several users and several simultaneous flows, the tool is one of the best in the market and a price. very accessible

What do you dislike?

sometimes the tool is a bit slow but I think that depends on the memory of the servers, in the same way when the flow has some inconvenience it is very difficult to correct it and many times it is necessary to create a new case and cancel the damaged

Recommendations to others considering the product:

If you are looking for a low cost tool for managing flows, this is the best tool on the market

What problems are you solving with the product? What benefits have you realized?

we occupy the process maker for a flow of approvals of purchase orders, our company is a multinational that is located in several countries and what was done previously is to manage the mails under parody but it did not take a good control over them, with process maker solve the fact of not keeping a record with time and calculation of attention to cases, we have been able to implement a SLA for the compliance of our cases and implement measurable and measurable

Omar M.
Validated Reviewer
Review Source

"Easy workflows designer and simple manage to use"

What do you like best?

It is an easy and friendly software that you can be to use, because is a web application. You can design simples form and set quickly process into of enterprises.

you can manage groups and user and allow user to create and edit process diagram, you can configuere the send email step by step process. the processmaker is a very safe to access trhough by internet. You can acces from multiple System operative such as android, mac, windows , linux, etc.you can get a easy report of stadictics.

What do you dislike?

It's very slow when you have a lot user connecting to workflows, may be the connection to cloud. in the report's section not is very easy to prepare and configure into web application, sometimes is very complicated for to integrate with other apps, such as SAP b1 and internal apps .

those are the most important points that I did not like.But not are not serious.

Recommendations to others considering the product:

well is very difficult to describe an other recomendation because is very complete software,

etc.

What problems are you solving with the product? What benefits have you realized?

with processmake we has resolving a lot issues, we can set automatically each process.

The main problems that was solved with the purchasing process since previously everything was handled by email and excel, the processes were very delayed and complicated for their search, the errors were many when the requisitions increased, it was a chaos .But processmaker solves the problem by organizing the flow of purchases and obtaining better results for analysis of purchases, the best manage of suppliers, etc.

Sivakumar K.
Validated Reviewer
Review Source

"Simple yet a powerful BPM platform."

What do you like best?

Processmaker is simple to use and let's us create simple workflows in a couple of days, even in few hours. At the same time it has powerful capabilities that let's us create enterprise grade applications with systems integration. The plugin based service oriented architecture is what I like the most which let's enhancing the platform with additional capabilities without affecting the core functions.

What do you dislike?

The version upgrade process is not that simple. We have to test all the workflows to ensure they are not broken by the version upgrades, especially when we have custom plugins and APIs.

The user interface look & feel is outdated. Eventhough it is UI is responsive, there could be some more improvement to modernize the look and feel.

The mobile is works fine for the basic workflows and dynaforms. But it is buggy when you have more complex dynaforms and custom javascript/JQuery implementations.

Recommendations to others considering the product:

Try out a few other BPM software and compare the features. Procemmaker gives you the value for money. It has most of the features that are expected in a standard BPM framework at a discounted price.

What problems are you solving with the product? What benefits have you realized?

We do have a lot of paperwork at our manufacturing plants. The primary goal is to replace those paper based inefficient, laborious processes with workflows in Processmaker.

We use Processmaker to drive workflows of the other enterprise applications using the end points to initiate and perform the workflows in the backgroud while the users interact with a custom user interface.

AI
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"I think ProcessMaker is a cost effective and easy to use open source BPM."

What do you like best?

A user can use Dynaforms to design many forms they want, and the Action by Email function is also very convenient for an organization to use internally.

What do you dislike?

As a application for local governments in Australia, ProcessMaker should be compatible with other BPM applications by improving user interface, and integrating with Rates and building areas.

The Dynaform should be able for a front-end developer to design its framework(accepting both jQuery UI and bootstrap ui).

Since the ProcessMaker uses bootstrap as front-end frame, it should provide some update for clients to update the libs and js files to keep the form up to date.

Recommendations to others considering the product:

It is a good product for digitizing current business process.

What problems are you solving with the product? What benefits have you realized?

Transfer paper forms into Digital forms and ask PM to handle the process on the back. The processmaker we are using contains staff onboarding process, project changes request, internal catering and etc.

I think ProcessMaker solved the problem where it allows us to change the business request dynamically.

AB
Administrator in Banking
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker: An impressive BPMS Platform"

What do you like best?

I love the reliability and ease of development on the platform, the platform is soo simplified that you don't need to have a deep knowledge of programming to develop processes.

The support system is also top-notch, we can readily contact the support team for resolution of challenges we encounter in the use of the product

What do you dislike?

We recently encountered some compatibility challenges during the upgrades from 3.2 to ProcessMaker 3.3 which caused availability issues and dissatisfaction of our users. Also, for developers, we are forced to use too may plugins for compatibilities with our internal system.

Another issue we encounter is the swap of information when mobile users using the upgraded version approve on a process initiated on a later version of the platform

Recommendations to others considering the product:

I highly recommend ProcessMaker. But you need to work on reducing the need for exteral plugins

What problems are you solving with the product? What benefits have you realized?

ProcessMaker helps my organization automate all our manual process in a cost effective manner.

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use and understand."

What do you like best?

It helps a lot with follow-up and delivery. Drawing is easy (has an intuitive editor), the flowcharts look neat and easy to understand. Training new people to create the flowcharts takes no time. It has helped us finding some bottlenecks we have in our structure, helping us improve delivery times. The pre-defined templates help a lot creating the flowcharts faster; there are different sets of symbols that we can use to suit the different purposes of our flowcharts. All you need to do with the pre-defined templates is modify a few things, enter the data so it can suit the needs. A great feature it has, and works a lot with the follow up is the email notification system. For example, when there is a new task assigned to a person, that person receives an email notifying that there is a new pending task.

What do you dislike?

Sometimes when you drag an item, it takes a while to respond. For the users it is a bit hard to change who has assigned a task when the person who was responsible for that task leaves the company.

Recommendations to others considering the product:

Just use it; it will save you lots of time.

What problems are you solving with the product? What benefits have you realized?

Automation and Dashboard creation. From a request from the user, approval of supervisor to development. In addition, something that we call change control, it has used to request a change in a process, close some audit findings by looking at the root cause. A different use for the tool is for migration purposes, in other words, dataflow is used for almost everything in the company.

Susan H.
Validated Reviewer
Verified Current User
Review Source

"ProcessMaker Recommendation"

What do you like best?

The flexibility to use APIs to retrieve/update information easily makes the form management a very useful tool.

What do you dislike?

Management/creation of process is clunky. Developer needs to be agile in use of this and other tools to have effective development cycle. No security in designer - all workflows open to all developers - no segregation requires tighter controls on granting developer access.

Recommendations to others considering the product:

Easy to create integration with other systems via APIs. Form creation is easy. Having to types of processes (web form and event driven) is extremely useful.

What problems are you solving with the product? What benefits have you realized?

Not used in production yet but plan to automate process for receiving and processing paper forms with autofill for retrievable data from our Student Information System.

Douglas S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Amazing experience with PM"

What do you like best?

It is a great tool for case management and in our corporate scenario for purchasing management. It offers great adaptability and scalability as a web tool. We also provide it as an added value to our customers and as a CRM tool

What do you dislike?

Lack of stability or some errors that feels pretty basic issues to solve. those problems seem to be no fixes since I´m using the tool

Recommendations to others considering the product:

Easy to use and adaptability to the business. a great tool to manage your process and have the tracking.

What problems are you solving with the product? What benefits have you realized?

Optimization of the procurement process. Since we have this tool we have more tracking of every purchase that we made

Van B.
Validated Reviewer
Verified Current User
Review Source

"A quality management tool to implement BPM Solution"

What do you like best?

1. The user interactive Interface is very easy to use. This makes the whole BPM and workflow design process so much easier, every one can design a business process themself. It is easy to go functionality, anything you want is one click away.

2. The preview function makes it easy to view the form as one designed it. This makes you have a overal preview before completing the process.

What do you dislike?

Document: I can't choose many items in the same time to download them. One more thing, The features on free version are limited, maybe should have more show users can asscess the product exacty before deciding buy the enterprise version.

What problems are you solving with the product? What benefits have you realized?

We were automating the personal loan origination process. We have had tremendous benefits. The process was largely manual where the originator had to take manual forms to an operator who was far over 100km away. Besides, we can show the performance of all employee any time we need, we can change criterias flexibly so that the report can be displyed graphically.

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* We monitor all ProcessMaker reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.