Prozessfux AG is a Swiss-based consultancy specializing in optimizing and automating business processes through the implementation of ServiceNow solutions. With over 12 years of experience and more than 400 successful projects across 40 clients, Prozessfux AG offers tailored services in IT Service Management , Customer Service Management , Integrated Risk Management , and IT Operations Management . Their approach emphasizes efficiency, agility, and rapid delivery, ensuring solutions are intuitive, easy to maintain, and adaptable to evolving business needs. Key Features and Functionality: - IT Service Management : Implementation of ServiceNow's ITSM suite to streamline IT processes based on ITIL standards, enhancing service delivery and operational efficiency. - Customer Service Management : Deployment of ServiceNow's CSM to improve customer service operations, reducing response times and increasing customer satisfaction. - Integrated Risk Management : Utilization of ServiceNow's IRM to manage compliance, internal controls, and supplier risks, integrating seamlessly with existing ServiceNow deployments. - IT Operations Management : Application of ServiceNow's ITOM to gain comprehensive insights into IT infrastructure, reducing operational risks and improving service reliability. Primary Value and Solutions Provided: Prozessfux AG addresses the challenges of inefficient and manual business processes by delivering customized ServiceNow solutions that enhance process efficiency, reduce redundancy, and increase transparency. Their services enable organizations to implement innovations swiftly, optimize costs, and continuously improve quality. By focusing on automation and seamless process integration, Prozessfux AG helps clients achieve measurable results quickly, ensuring that both customers and employees experience improved satisfaction and operational effectiveness.