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ProcedureFlow Reviews & Product Details

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providing every employee with the exact information they need to handle any scenario, employees can be confident in their abilities from day one on the job. ProcedureFlow allows organizations to leverage the knowledge and expertise of their top performers, and put it into the hands of every employee, improving quality and consistency. This allows organizations to transform traditional classroom training to “learning by doing”, creating a more motivating and engaging environment for employees.

Seller

ProcedureFlow

Languages Supported

English

Product Description

ProcedureFlow is a cloud-based knowledge management software that helps employees become experts faster. It is a visual map that easily guides employees through complex information.

Overview by

Stephanie Gomez

Discussions

ProcedureFlow Community

Pricing

Pricing provided by ProcedureFlow.

Professional

$27.50

Enterprise

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ProcedureFlow Reviews (42)

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Charles H.

Processes Analyst

Enterprise (> 1000 emp.)

2/28/2022

"Software to organize us"

5/5

What do you like best about ProcedureFlow?

This software is easy to use. Everyone on the team has access to ProcedureFlow, so all information is centralized and distributed simultaneously. Its roadmaps are also easy to understand. It always loads all the information quickly. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

For some employees, it would be more convenient to have the option to print the tasks lists, rather than always having to access the computer. Some people work better with paper and pen. Review collected by and hosted on G2.com.

Recommendations to others considering ProcedureFlow:

Although the routes are clear, you should make a draft on paper, for example. Then, take enough time to organize all the tasks and write them in Procedure carefully. Review collected by and hosted on G2.com.

What problems is ProcedureFlow solving and how is that benefiting you?

We eliminated the old process of creating graphs and explanations on paper with the software. Now, the workflow is better with clear communication between all parties.

At the same time, we use registration and clarity of information in the training of new employees. We don't have staff dedicated to it exclusively because we don't have that much employee turnover, so the program helps who takes over in those cases. Review collected by and hosted on G2.com.

Slav V.

Project Manger

Mid-Market (51-1000 emp.)

2/27/2022

"The ultimate guide to ensemble reporting"

4.5/5

What do you like best about ProcedureFlow?

It has helped us a lot to organize all the work we have. Tasks are assigned in no time and updated on all devices in real-time. We like how we can now follow a work path that seemed too complicated before. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

I have no complaints about the software. It has served us perfectly for what we use it for. ProcedureFlow is an easy and complete software for managing work teams. Review collected by and hosted on G2.com.

Recommendations to others considering ProcedureFlow:

Some members' roles use the same permissions level, but I would recommend meeting before assigning the program to avoid discord among the users. Review collected by and hosted on G2.com.

What problems is ProcedureFlow solving and how is that benefiting you?

We use it for projects that take longer and involve more than one developer. With ProcedureFlow, we make a guide about pending activities such as an interview with the client, transcribe ideas, make the design for a page, and more. In addition, we use it to present some progress to the client before continue with the project. Review collected by and hosted on G2.com.

Jimmy B.

Sr. Director, Customer Operations

Mid-Market (51-1000 emp.)

5/4/2022

"Excellent Tool"

5/5

What do you like best about ProcedureFlow?

Everything! Ability to shorten training classes, guide remote agents, provide a consistent CX, and of course giving employing the ability to provide improvements/feedback on articles. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

You are unable to copy flows between entry points and keep the images. Images, must be manually uploaded before they can be pasted into a flow. Review collected by and hosted on G2.com.

Raymond S.

Web developer

Enterprise (> 1000 emp.)

1/31/2022

"Now we are a real team"

5/5

What do you like best about ProcedureFlow?

The interface is user-friendly and intuitive. It is effortless to create workflows, and each member knows at all times what they have to do.

We liked that it is such a simple application, with no additional functions that are useless. We were looking for a program to know precisely what was going on in each project, and we found it.

It has also helped us by trining news employees. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

We have only had problems with permissions and administrator controls. Sometimes, so much freedom in assigning activities is counterproductive, but it doesn't happen often. Review collected by and hosted on G2.com.

Recommendations to others considering ProcedureFlow:

Make sure you have a general idea of the processes before structuring them in the program. If not, you will probably have have to do the work again. Review collected by and hosted on G2.com.

What problems is ProcedureFlow solving and how is that benefiting you?

We were having problems with the workflow because the tasks were not well defined in the team, which caused frequent delays.

ProcedureFlow made it easy to create a work plan for each incoming project. As a result, we now know what the customers wanted when they contacted us.

In a short time, we learned to follow the pre-established procedures in the deadline.

Occasionlly, one of us self-assings some of the backlogs when their tasks are ready. Review collected by and hosted on G2.com.

Verified User in E-Learning

Mid-Market (51-1000 emp.)

6/15/2022

"Perfect Management Tool"

4.5/5

What do you like best about ProcedureFlow?

This can be said as the perfect management tool that helps to substantially reduce training time by creating a simplified roadmap. This is simple yet very powerful software that has proved gamechanger for our organization. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

The software has met all our requirements till our current usage however it would have been better if there was an Autosave feature, otherwise, this is good to go. Review collected by and hosted on G2.com.

Sahil K.

Senior Data Analyst

Enterprise (> 1000 emp.)

3/8/2022

"Best Knowledge Management software"

5/5

What do you like best about ProcedureFlow?

Standard Operating Procedure (SOP) and desktop Procedure is fantastically manage by procedure flow.

Reading number of pages is always a boring work, however with Procedure flow organization and trainer can provide training with productive manners with will reduce the time by 90% Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

None so far as previous methods are time taking and this is revolutionary product Review collected by and hosted on G2.com.

Recommendations to others considering ProcedureFlow:

People considering the solution will see Sharpe decline in the training time Review collected by and hosted on G2.com.

What problems is ProcedureFlow solving and how is that benefiting you?

Create complex problems into easy and simple form with the use of diagram and logic which is easy to consume by the end user

With the use of visual it is easy to under the process

Benefit - Reduction in time and efforts Review collected by and hosted on G2.com.

Aniket S.

Customer Service Representative

Small-Business (50 or fewer emp.)

1/29/2022

"A seamless way to train employees"

4.5/5

What do you like best about ProcedureFlow?

ProcedureFlow is extremely easy to use and adapt. It has helped me simplify the complicated process by creating simple procedures through visual steps. I've trained through ProcedureFlow, and I like how it simplifies the process and helps us quickly get acquainted and start with the workflow. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

I've been looking forward to seeing more product and feature enhancement in ProcedureFlow, and I'm much satisfied with the current features, and rest there is not much to dislike about ProcedureFlow. Review collected by and hosted on G2.com.

What problems is ProcedureFlow solving and how is that benefiting you?

ProcedureFlow has helped us remove the old process of depending on paper-based charts and visuals. After moving to ProcedureFlow, we have highly improved the processes and workflow. Currently, it is an integral part of our organization, and we mostly rely on it for improving the training process. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/23/2022

"helped us to keeping the new employees in loop of the working of the company very quickly"

3.5/5

What do you like best about ProcedureFlow?

the customer support is amazing. it always clears the confusion and helps me rectify what I had been doing wrong easily and clearly. it helped to upgrade the quality of our services bettter. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

it really should have an autosave feature. in case the computer crashes or someone forgets to save the work, the whole work could be lost wasting a lot of time and energy. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

3/7/2022

"An easy to use management tool"

4.5/5

What do you like best about ProcedureFlow?

Procedureflow has completely revamped our management documentation process. It has seamlessly organized our workflows and thus made tasks efficient and simple. The support team at Procedureflow is great and provided excellent support during on-boarding process. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

It is far best software to organize workflows and we haven't seen any con till our current usage with Procedureflow. It is really easy to use and create workflows. Review collected by and hosted on G2.com.

Gauri R.

Project Manager

Mid-Market (51-1000 emp.)

12/13/2021

"Best for training - truly a Procedure flow!"

4/5

What do you like best about ProcedureFlow?

One of the things I like the most is how easily a new employee can grasp the knowledge of existing proceses by providing a visual roadmap, a perfect platform for training. It is not only beneficial to new joiners but also other employees as well. The support team is also quick in response and is very helpful. Review collected by and hosted on G2.com.

What do you dislike about ProcedureFlow?

There's not much to dislike anything about it, but one area that can be improved and worked upon is security management dealing with permissions and stringent admin controls. Review collected by and hosted on G2.com.