---
title: Problem Solver Reviews
meta_title: 'Problem Solver Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Problem Solver works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Problem Solver Reviews
**Vendor:** Omnex Systems  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About Problem Solver
Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.




## Problem Solver Reviews
  ### 1. Needs work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nicole S. | Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2019

**What do you like best about Problem Solver?**

I like the customization ability.  We could make it match our current 8D/Problem solving format. 

**What do you dislike about Problem Solver?**

There are way too many steps to get projects kicked off, and it's incompatible with IE.  

**Recommendations to others considering Problem Solver:**

Make sure you think of all of the processes before launch.  it is a difficult transition for most. 

**What problems is Problem Solver solving and how is that benefiting you?**

all internal and external corrective actions


## Problem Solver Discussions
  - [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for)
  - [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for)

- [View Problem Solver pricing details and edition comparison](https://www.g2.com/products/problem-solver/reviews?open_modal_url=%2Fproducts%2Fproblem-solver%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fproblem-solver%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-07-14+07%3A50%3A31+-0500&secure%5Bsession_id%5D=1b9fa8ec-b0ab-4131-b215-8eb069d6a012&secure%5Btoken%5D=6e6072a79f73ef38fd38baef1401a13411a5c5b16e7c45ecec9ae47fe5063192&format=llm_user)

## Problem Solver Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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