--- title: Proactivanet Reviews meta\_title: 'Proactivanet Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Proactivanet works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Proactivanet Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Proactivanet but has limited features. Are you part of the Proactivanet team? [Upgrade your plan](https://my.g2.com/proactivanet/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries. * * * Seller [Proactivanet](https://www.g2.com/sellers/proactivanet) Discussions [Proactivanet Community](https://www.g2.com/products/proactivanet/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Fumanal Sara Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/proactivanet/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/proactivanet/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AR Alejandra R. Analista de Gestión de Activos Tecnológicos Mid-Market (51-1000 emp.) 12/4/2024 "Experience in Proactivanet" 4.5/5 What do you like best about Proactivanet? I consider that the most useful aspect of the platform is being able to have detailed control of all technological assets, its user-friendly interface, and especially the control of software usage and licensing. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated CP Claudio P. Consultor ITSM e ITAM Enterprise (\> 1000 emp.) 11/25/2024 "Proactivanet Administrator" 5/5 What do you like best about Proactivanet? ProactivaNet is a tool that, being so powerful, surprises with its ease of use and management. It allows you to automate many processes and cover almost any issue related to the IT world, both at the ticketing level and in asset and configuration management. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? Nothing, it is a tool that meets all our needs and expectations. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? It allows us to discover and manage all IT equipment quickly, easily, and automatically. Additionally, it automatically creates a relational map of all the interconnections of the IT equipment. Regarding the ticketing part, it allows organizing and automating support processes quickly and efficiently, taking into account issues such as suppliers, contracts, SLAs, calendars, and much more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MO Máximo O. Jefe de Departamento de Tecnología y Sistemas Enterprise (\> 1000 emp.) 10/25/2024 "Excellent ITSM and ITAM tool" 5/5 What do you like best about Proactivanet? the ease of tracking and controlling the organization's ITIL processes, both through the use of the ITSM module or the ITAM module of the tool Review collected by and hosted on G2.com. What do you dislike about Proactivanet? I find it difficult to find a weak point in the platform. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? control of incidents and requirements, the tool allowed me to efficiently manage and control the requests sent by users, maintaining the fulfillment of the committed SLAs in a simple and visual way. As for the ITAM solution, it allowed us to control more than 2500 technological assets in the organization, freeing the technical team from tedious tasks and obsolete control spreadsheets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 11/29/2024 "A key tool in IT environment management" 5/5 What do you like best about Proactivanet? It is a comprehensive tool that centralizes and optimizes the management of IT processes aligned with ITIL. The application facilitates the visualization and tracking of IT infrastructure components, allowing for quick identification of how changes in one area can affect others. We value access to the expert team to facilitate the evolution in the use of the tool and keep it aligned with the transformation of our processes. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? The design of the application in the self-service portal section for the end user maintains an appearance of initial versions, but recently we see that an important effort is being made to update its look & feel. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Proactivanet helps us in the management of all IT processes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated LS LUCIA S. DIRECTORA DE SOPORTE TECNICO Small-Business (50 or fewer emp.) 11/22/2024 "Proactivanet, know and control your IT infrastructure, reducing costs, time, and effort" 5/5 What do you like best about Proactivanet? Friendly and easy-to-use tool. Allows you to know and control the entire IT infrastructure of companies automatically. Availability, it is possible to monitor the company's IT services at any time. Allows users to raise their own tickets for timely follow-up. Reduces risks by anticipating cyberattacks. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? The inactivity session of Proactivanet is very short and asks to log in again. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Control the tickets of internal and external users, giving timely follow-up to their requests, resolving them as quickly as possible, which allows saving time and costs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Andrés Joel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrés Joel R.") AR Andrés Joel R. Analista de Servicios TI Enterprise (\> 1000 emp.) 10/25/2024 "A very easy-to-use tool regarding ITAM" 5/5 What do you like best about Proactivanet? It makes it easy for me to have a clear and up-to-date view of the company's IT equipment inventory. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? I have been using the platform for 6 months, and so far I haven't had any major difficulties in using it. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? It allows for effective control of the company's equipment, as well as its location and status, in order to make good decisions at the moment, whether to make new purchases, both hardware and software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Jared R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jared R.") JR Jared R. Gerente de Soporte & Mesa de Ayuda TI Small-Business (50 or fewer emp.) 11/20/2024 "Powerful reliable ITSM + ITAM tool" 5/5 What do you like best about Proactivanet? Intuitive tool, robust and reliable inventory module, integration in a short time, excellent customer service and support. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? Work on improving the color of the dashboards and add more functionality to the metrics. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Reliable inventory management, software audit and installed versions, incident management for tracking and SLAs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated NH Nolberto H. Jefe Tecnología Mid-Market (51-1000 emp.) 11/5/2024 "IT service management" 5/5 What do you like best about Proactivanet? It has a quite intuitive interface, its modular construction, meaning transitioning from ITSM, asset management, and knowledge base in an agile manner, and a very comprehensive user portal. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? So far, the modules we have used meet our needs. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Requirements management, a single communication channel, and the ability to measure our services and their quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Luis Fernando B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis Fernando B.") LB Luis Fernando B. Jefe de Soporte de Aplicaciones Mid-Market (51-1000 emp.) 11/20/2024 "Proactivanet as an Integral Solution for Libertad Financial Services" 5/5 What do you like best about Proactivanet? The holistic vision it offers, as it allows us to take into account many aspects that help us make better decisions. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? None, the only drawback is that we cannot exploit the tool 100% Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? The management of the service desk allows us to know our clients' needs and provide them with an efficient solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated NS Nestor S. Jefe de soporte Enterprise (\> 1000 emp.) 8/26/2022 "An agile, noble, and very broad tool." 5/5 What do you like best about Proactivanet? The technical setup is easy to integrate with your business process, both in customization and asset management. Review collected by and hosted on G2.com. What do you dislike about Proactivanet? The updates are during active hours, I have to stop operation. Review collected by and hosted on G2.com. What problems is Proactivanet solving and how is that benefiting you? Resolve the service compliance part aligned with the end customer. And simultaneously manage the ownership of the ticket. Review collected by and hosted on G2.com. Show More 11/20/2024 Current UserValidated ReviewerSource: OrganicAI Translated ## Questions about Proactivanet? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Proactivanet ](https://www.g2.com/products/proactivanet/discussions/new) GU Guest User What is Proactivanet used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-proactivanet-used-for) [ View all Discussions ](https://www.g2.com/products/proactivanet/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/proactivanet/pricing) Proactivanet Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-proactivanet) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,949) [ Compare Now ](https://www.g2.com/compare/proactivanet-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-proactivanet) ##### ##### Proactivanet Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Asset Inventory Hardware Asset Inventory Software Asset Inventory Asset Discovery [ View More Features ](https://www.g2.com/products/proactivanet/features) ##### Categories on G2 [IT Asset Management](https://www.g2.com/categories/it-asset-management)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which idea management software has the best combination of price and features for a startup that wants a structured innovation process without paying enterprise rates?](https://www.g2.com/discussions/which-idea-management-software-has-the-best-combination-of-price-and-features-for-a-startup-that-wants-a-structured-innovation-process-without-paying-enterprise-rates)[Which software is best for marketing metrics analysis](https://www.g2.com/discussions/which-software-is-best-for-marketing-metrics-analysis)[Best app for handling payroll effortlessly](https://www.g2.com/discussions/what-s-the-best-app-for-handling-payroll-effortlessly) [Which retail media advertising platforms have the most reliable performance and transparent management fees so brands actually know what they are paying for?](https://www.g2.com/discussions/retail-media-advertising-platforms-which-retail-media-advertising-platforms-have-the-most-reliable-performance-and-transparent-managemen)[Which leading hybrid cloud storage vendors have the strongest compliance and encryption for an enterprise that handles regulated data and cannot accept a storage solution with weak security controls?](https://www.g2.com/discussions/which-leading-hybrid-cloud-storage-vendors-have-the-strongest-compliance-and-encryption-for-an-enterprise-that-handles-regulated-data-and-cannot-accept-a-storage-solution-with-weak-security-controls)[Pros and Cons Details](https://www.g2.com/products/proactivanet/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)