UC

Verified User in Computer Networking

Enterprise (> 1000 emp.)

11/5/2024

"Straight forward and enjoyable user experience."

2.5/5

What do you like best about Prisma Access?

Easy to use. Easy to learn. Straight forward in all areas needed for an end user experience. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Navigation of documentation could be better formatted. Review collected by and hosted on G2.com.

SS

Shivashish S.

Enterprise (> 1000 emp.)

7/21/2023

"Best and efficient tool for remote network security"

4.5/5

What do you like best about Prisma Access?

Prisma Access is easy to use and best thing is its interface. Prisma makes it possible for each remote user to connect securily. The level of flexibility and control given to administrator is very good. No doubt I can say Prisma is a great state of the art software which could be said far better than other tools in same range. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Althogh Prisma is great tool as far as its features are concerned but there are some issues also. First one is Support issue. We have sometimes challenges in getting true 24/7 support. Secondly, frequent upgrades in every 3 months in my opinion is painful for administrators. Third issue is costing, although it can be managed, if costing should be optimised. There are no other as such serious issues. One can easily use it with average support. Review collected by and hosted on G2.com.

What problems is Prisma Access solving and how is that benefiting you?

Prisma Access is solving the problems of Safe and secure access to cloud servers, also it provides safe tunnel for remote users. Prisma Access is proved to be good in monitoring the traffic and log capturing. The support service we are getting now is average, otherwise it is full filling all the organistaional goals. Review collected by and hosted on G2.com.

SC

Sandro C.

Manager, IT Automation Engineering

Information Technology and Services

Enterprise (> 1000 emp.)

7/5/2023

"Close to good"

2.5/5

What do you like best about Prisma Access?

Prisma Access comes from one of the best names in firewalls, PaloAlto. This offers fantastic firewall rule customization and the responsiveness to issues that you expect from PaloAlto. The customer success team is quick to respond and tries their hardest to find the correct resources. Implementation was quick and reliable. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

The features offered by PrismaAccess right now are limited. Standards that are on on prem VPNs/firewalls are missing from PrismaAccess. You are not able to use computer-based authentication, pass syslogs using API authentication, and disable VPN based on IP address (location). This has been a pain point for eight months and there is still no ETA on getting these features implemented. The knowledgebase articles on their website are all for on prem systems so they don't match up for PrismaAccess. Incorrect information has been given by support level 1, 2, and product managers. Review collected by and hosted on G2.com.

TS

Tetiana S.

UX UI Designer

Enterprise (> 1000 emp.)

7/5/2023

"It's easy and reliable"

5/5

What do you like best about Prisma Access?

This application customises by an admin of a company. Every user no need of anything special for that.

You have to do only a few clicks on a button to have an access. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Sometimes a user can have whatever interruption to link and need to get one more connect to the system. But, also, it depends on the internet connecting, not from the app. Review collected by and hosted on G2.com.

AS

Ankit S.

Assistant Manager IT Security

Enterprise (> 1000 emp.)

7/30/2023

"Personally my organisation is using this service from long and we believe its good"

4/5

What do you like best about Prisma Access?

It is much helpful if we are in big organisation or firms because it is giving good stability Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Nothing dislikes but yes sometime there service I'd worst so didn't get that much problem Review collected by and hosted on G2.com.

KZ

Kaung Khant Z.

Network and Collaboration Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

6/9/2023

"Prisma Access: A Comprehensive Review of the Next-Generation Cloud Security Solution"

4/5

What do you like best about Prisma Access?

First is Zero Trust Network Access (ZTNA) , second is cloud-delivered solution and third is scalable. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Complexity in implementation and configuration, cost in subscription-based service and learning curve. Review collected by and hosted on G2.com.

What problems is Prisma Access solving and how is that benefiting you?

Prisma Access (formerly GlobalProtect cloud service) solves several critical problems organizations face, like critical security and network management challenges, delivering benefits such as enhanced data protection, regulatory compliance, improved productivity, simplified administration, advanced threat prevention, and scalability, providing significant benefits to us. Review collected by and hosted on G2.com.

AA

Ahmed A.

Information Security Engineer

Enterprise (> 1000 emp.)

7/24/2023

"Great cloud solution"

4.5/5

What do you like best about Prisma Access?

For zero trust identify prisma access is the best. We have tried different solutions. It is best specially if youbare using palo solutions Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

I should say that it is hard to find recommendations for it. Because of lack usage in our Country Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

7/20/2023

"Good cloud delivered SASE"

5/5

What do you like best about Prisma Access?

It helps organisation to securely connect to all users to the internet, SAAS application and also private application.

It can be accessed from anywhere.

Also it provides firewall, CASB , secure web gaterway. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

So far, no dislikes. Product and Palo Alto team is doing good. Review collected by and hosted on G2.com.

MR

Manikanteswara R.

Senior Network Security Engineer

Enterprise (> 1000 emp.)

7/18/2023

"Global Protect VPN"

4.5/5

What do you like best about Prisma Access?

Easy to connect and access it easly. Adminstration is also easy to configure. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Nothing much to dislike,but there should be explanation while admin configuration Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

1/9/2023

"Best way to modernise your enterprise network access"

5/5

What do you like best about Prisma Access?

Prisma access simplifies enterprise network security, and access for end users. The centralized access layer helps improve security and reduce friction across various touchpoints. Unified solution means the service works seamlessly over the enterprise network, external network, mobile device, etc Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

The use of the service has been seamless for me and cannot think of anything I dislike as of now. It would be great to add more locations near the users to reduce the latency, especially with the geographically distributed workforce working more and more from their homes. Review collected by and hosted on G2.com.