Jorge C.
JC
Jorge C.
Cyber Threat Intelligence Analyst III
Small-Business (50 or fewer emp.)
"security cloud-based projects"
4.5/5
What do you like best about Prisma Access?

The functionalities of the security solution for cloud projects, providing granularity and efficiency for teamwork.

Thesecurity features it also offers, such as robustness for remote work and Zero Trust, integration with threat intelligence and its scalability. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market. Review collected by and hosted on G2.com.

Purity F.
PF
Purity F.
Service Desk Analyst
"It keeps hanging"
0.5/5
What do you like best about Prisma Access?

I dont like you can get better. It needs to be monitored and cam be insecure. Does not meet the company needs. I have found other platforms that deliver much better Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

I would say maybe providing more details so that users can be able to use it, especially the ones that are not tech-savvy.. constant upgrades needed to improve. Review collected by and hosted on G2.com.

Larisa Nicoleta A.
LA
Larisa Nicoleta A.
Lead Engineer
Banking
Enterprise (> 1000 emp.)
"Secure, Scalable, and Streamlined"
4.5/5
What do you like best about Prisma Access?

Cloud-Native Security: Prisma Access provides seamless protection for users and data anywhere.

Scalability: It easily supports remote workers and branches.

Consistent Policies: I love the uniform security across all locations.

Centralized Management: Managing everything from one intuitive interface is a breeze.

Reliable Performance: Low-latency connections keep things running smoothly.

Threat Protection: It effectively blocks malware, phishing, and zero-day threats. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Complex Initial Setup: Setting up Prisma Access was a bit challenging and took longer than expected.

Steep Learning Curve: It took me some time to get familiar with all the features and configurations.

Occasional Performance Issues: I’ve noticed occasional latency spikes during high traffic periods.

Limited Customization: Some policy and configuration options feel a bit restrictive.

Support Response Time: I’ve experienced slower-than-expected responses from Palo Alto’s support team. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Unified Security and Seamless Experience for Hybrid Workforces"
4.5/5
What do you like best about Prisma Access?

Unified Security for Hybrid Workforces

Consistent Policy Enforcement Across All Environments

Enhanced User Experience

Comprehensive Threat Protection

Operational Efficiency for IT Teams Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Prisma Access should improve its third-party integration capabilities to reach a broader user base. Enhanced interoperability with popular security and productivity platforms would make it more versatile and appealing for diverse environments. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Good monitoring tool but definitely needs improvement"
3.5/5
What do you like best about Prisma Access?

The best thing I like talking about prisms access would be the way they network and do mobile monitoring applications and remediates the issues quickly Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

The thing I dislike about prisma access would be its access portal. It’s challenging to access the prisma access portal. The design can be frustrating sometimes Review collected by and hosted on G2.com.

Ramya Y.
RY
Ramya Y.
soc
Small-Business (50 or fewer emp.)
"Reliable Cloud-Delivered Security with Robust Features"
5/5
What do you like best about Prisma Access?

Prisma Access provides a comprehensive cloud-based security solution that ensures secure access to applications from any location. Its seamless integration with existing security policies and robust threat prevention capabilities make it a strong choice for enterprises. The ability to scale security across users globally without compromising performance is a significant advantage. Additionally, its user-friendly dashboard and AI-driven threat intelligence enhance visibility and control over network security. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

While Prisma Access offers excellent security features, the initial deployment and configuration can be complex, requiring skilled expertise. Some users may experience latency issues depending on geographic location and network conditions. Additionally, troubleshooting issues related to policy enforcement and connectivity can be time-consuming. Pricing can also be on the higher side compared to other alternatives, making it less viable for smaller businesses with budget constraints. Review collected by and hosted on G2.com.

Andrew L.
AL
Andrew L.
Software Engineer 2
Enterprise (> 1000 emp.)
"Safe, secure, and out of the way"
4/5
What do you like best about Prisma Access?

It is safe and out of the way for developers to develop and not think about security! That means security will be handled by Palo Alto, which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Prisma Access has GlobalProtect VPN which connects to my network. Sometimes it does not connect but I'm not sure if that is because of our networks or because of Palo Alto Networks. Review collected by and hosted on G2.com.

Verified User in Banking
CB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Prisma Access Delivers"
4/5
What do you like best about Prisma Access?

It consolidates multiple security functions—firewall, SWG, ZTNA, CASB—into a single platform, which reduces operational complexity and improves visibility across the entire network. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

the initial setup and policy configuration can be complex, especially for teams that aren’t already familiar with Palo Alto’s ecosystem. The learning curve is steeper than expected, and getting the full value requires time and skilled resources Review collected by and hosted on G2.com.

Harsh H.
HH
Harsh H.
Senior Business Analyst
Enterprise (> 1000 emp.)
"Excellent way to review and find great software."
4.5/5
What do you like best about Prisma Access?

One stop shop to look for all the software we need for our business. The search feature allowed us to find tax and accounting software we badly needed. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Nothing really. The website is clean and search interface is super helpful. But I do think the availability of the software can be somewhat more exhaustive in terms of pricing and features. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Good quality"
4/5
What do you like best about Prisma Access?

Prisma Access is pretty powerful when it comes to providing secure, scalable, and easy-to-manage cloud-delivered security for remote users and branch offices. What I like most about it is how seamlessly it integrates a range of security services—like next-gen firewall protection, secure web gateways, and cloud-delivered IPS—into a single platform.

Its ability to support remote work without compromising security is key, especially with the increase in hybrid work environments. Plus, the cloud-based nature of Prisma Access means it can scale quickly, offering businesses the flexibility they need as their workforce grows or shifts. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

For organizations without a dedicated network/security team, the initial setup can be a bit complicated. Configuring and fine-tuning security policies, especially when you need to account for various user groups and branch offices, can take time to get right. Review collected by and hosted on G2.com.