--- title: Prisma Access Reviews meta_title: 'Prisma Access Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Prisma Access works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 73 scale: '5' date_modified: '2026-07-13' parent_category: name: Cloud Security url: https://www.g2.com/categories/cloud-security --- # Prisma Access Reviews **Vendor:** Palo Alto Networks **Category:** [Cloud Edge Security Software](https://www.g2.com/categories/cloud-edge-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 73 ## About Prisma Access Palo Alto Networks Prisma® Access protects the hybrid workforce with the superior security of ZTNA while providing exceptional user experiences from a simple, unified security product. Purpose-built in the cloud to secure at cloud scale, only Prisma Access protects all application traffic with best-in-class capabilities while securing both access and data to dramatically reduce the risk of a data breach. With a common policy framework and single-pane-of-glass management, Prisma Access secures today’s hybrid workforce without compromising performance, backed by industry-leading SLAs to ensure exceptional user experiences. ## Prisma Access Pros & Cons **What users like:** - Users value the **consistent cloud-delivered security** of Prisma Access, enhancing protection regardless of user location. (34 reviews) - Users commend the **comprehensive security** of Prisma Access, making it a preferred choice for enterprises seeking protection. (23 reviews) - Users value the **granular security options** provided by Prisma Access, ensuring secure access across various workflows. (22 reviews) - Users value the **extensive visibility and threat protection** of Prisma Access, enhancing security for distributed teams. (21 reviews) - Users value the **consistent, cloud-native security** of Prisma Access, ensuring extensive protection and visibility for remote access. (21 reviews) - Features (16 reviews) - Users praise the **ease of use and setup** of Prisma Access, valuing its seamless integration and powerful features. (15 reviews) - Zero Trust Security (15 reviews) - Data Security (14 reviews) - Solution Effectiveness (14 reviews) **What users dislike:** - Users find the **complex setup** of Prisma Access time-consuming and challenging, impacting their initial experience. (20 reviews) - Users find the **complex implementation** of Prisma Access challenging, especially without a dedicated network/security team. (19 reviews) - Users find the **initial setup complex** , especially without a dedicated team, leading to challenges in configuration. (17 reviews) - Users find the **cost of Prisma Access** to be a significant drawback, impacting overall satisfaction with the product. (15 reviews) - Users find the **difficult learning curve** of Prisma Access challenging, especially for those new to the ecosystem. (11 reviews) - Difficult Configuration (10 reviews) - Difficult Learning (7 reviews) - Users report **poor customer support** , leading to frustrating experiences and difficulty in resolving issues effectively. (7 reviews) - Poor Documentation (6 reviews) - Limited Customization (5 reviews) ## Prisma Access Reviews ### 1. Very satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Prisma Access?** Prisma Access by Palo Alto Networks stands out as a robust cloud-delivered security platform for several reasons. It have comprehensive security, scalability and performace also zero trust approach. **What do you dislike about Prisma Access?** Complexity in Initial Setup, cost, limited customization in some areas. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access solves several critical problems in modern IT environments, especially for organizations adopting hybrid work models and cloud-centric architectures. ### 2. Great product with great docs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Prisma Access?** I love their documentation and how easy it is to implement it. The security it offers as far as I have manage to test seems to be really good and I enjoy using it. **What do you dislike about Prisma Access?** Have not noticed something I dislike for now, still on the verge of exploring it. **What problems is Prisma Access solving and how is that benefiting you?** It has helped us solve security issues on our app. It's pretty hard to achieve good security with other tools we used before but Prisma solved a lot of things for us. ### 3. Very informative and had an excellent experience understanding prisma fundamentals and operations **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Prisma Access?** It's flexibility and the ability to support a lot like SAAS and SASE and also implement cloud user-ID **What do you dislike about Prisma Access?** N/A , Nothing in mind really, it is a great product **What problems is Prisma Access solving and how is that benefiting you?** SAAS applications securing and cloud based apps ### 4. One of the best security app for cloud based applications **Rating:** 4.5/5.0 stars **Reviewed by:** Monica K. | Senior Java Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Prisma Access?** It has the awesome features like robust security and seamless integration for on-premises which makes whole process reliable especially when you are concerned with security. **What do you dislike about Prisma Access?** The initial setup is complex which took time **What problems is Prisma Access solving and how is that benefiting you?** For all the apps we are developing this gave a single sign on access instead of multiple logins ### 5. Overall, I have barely noticed prisma Acesss. **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew C. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Prisma Access?** I like that it is barely noticeable and does not cause many issues. **What do you dislike about Prisma Access?** Nothing, but if you are going to make me choose. I guess I dislike the fact that I am required to use it at all. **What problems is Prisma Access solving and how is that benefiting you?** remote networks security ### 6. its good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Prisma Access?** Its easy to use and its pretty cool to use **What do you dislike about Prisma Access?** Can be fairly hard to fdind a use case, although once you do its amazing **What problems is Prisma Access solving and how is that benefiting you?** It secures our cloud enviroment ### 7. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | SOC T2, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Prisma Access?** Integration and visibility with the siem tool **What do you dislike about Prisma Access?** Nothing as it's good tool from ploalto to use **What problems is Prisma Access solving and how is that benefiting you?** Accessiblity ### 8. Prisma Access Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Prisma Access?** Secure and mature SASE SSE solution for enterprise clients **What do you dislike about Prisma Access?** Pricing or licensing vis a vis competition **What problems is Prisma Access solving and how is that benefiting you?** Outbound internet access for users, cloud security for users, cloud delivered firewalling for remote workforce and zerto trust initiative ### 9. i liked how their security procedures are strict, how they use modern techniques of AI to protect us **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Prisma Access?** their innovative new securtiy procedures , their easy to use platform **What do you dislike about Prisma Access?** i wish they publish more videos about how to use thei product and invest in markting **What problems is Prisma Access solving and how is that benefiting you?** how to secure an entity without having to purchase that high cost products using new modern solutions ### 10. The best thing I like about Palo alto Prisma Access is the ease of use and it's security features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Prisma Access?** The best think I like about Prisma Access is it's Zero Trust principles and it's ability to deliver consistent security regardless of user's location. **What do you dislike about Prisma Access?** The initial setup and configuration is complex. **What problems is Prisma Access solving and how is that benefiting you?** It provides security of data that is critical for an organization. ### 11. Straight forward and enjoyable user experience. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Prisma Access?** Easy to use. Easy to learn. Straight forward in all areas needed for an end user experience. **What do you dislike about Prisma Access?** Navigation of documentation could be better formatted. **What problems is Prisma Access solving and how is that benefiting you?** The dream of working from a singular pane of glass becomes more achievable. ### 12. Best and efficient tool for remote network security **Rating:** 4.5/5.0 stars **Reviewed by:** Shivashish S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Prisma Access?** Prisma Access is easy to use and best thing is its interface. Prisma makes it possible for each remote user to connect securily. The level of flexibility and control given to administrator is very good. No doubt I can say Prisma is a great state of the art software which could be said far better than other tools in same range. **What do you dislike about Prisma Access?** Althogh Prisma is great tool as far as its features are concerned but there are some issues also. First one is Support issue. We have sometimes challenges in getting true 24/7 support. Secondly, frequent upgrades in every 3 months in my opinion is painful for administrators. Third issue is costing, although it can be managed, if costing should be optimised. There are no other as such serious issues. One can easily use it with average support. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access is solving the problems of Safe and secure access to cloud servers, also it provides safe tunnel for remote users. Prisma Access is proved to be good in monitoring the traffic and log capturing. The support service we are getting now is average, otherwise it is full filling all the organistaional goals. ### 13. Close to good **Rating:** 2.5/5.0 stars **Reviewed by:** Sandro C. | Manager, IT Automation Engineering, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Prisma Access?** Prisma Access comes from one of the best names in firewalls, PaloAlto. This offers fantastic firewall rule customization and the responsiveness to issues that you expect from PaloAlto. The customer success team is quick to respond and tries their hardest to find the correct resources. Implementation was quick and reliable. **What do you dislike about Prisma Access?** The features offered by PrismaAccess right now are limited. Standards that are on on prem VPNs/firewalls are missing from PrismaAccess. You are not able to use computer-based authentication, pass syslogs using API authentication, and disable VPN based on IP address (location). This has been a pain point for eight months and there is still no ETA on getting these features implemented. The knowledgebase articles on their website are all for on prem systems so they don't match up for PrismaAccess. Incorrect information has been given by support level 1, 2, and product managers. **What problems is Prisma Access solving and how is that benefiting you?** We are using Prisma Access for cloud-based VPN to minimize delays and downtime. ### 14. It's easy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Tetiana S. | UX UI Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Prisma Access?** This application customises by an admin of a company. Every user no need of anything special for that. You have to do only a few clicks on a button to have an access. **What do you dislike about Prisma Access?** Sometimes a user can have whatever interruption to link and need to get one more connect to the system. But, also, it depends on the internet connecting, not from the app. **What problems is Prisma Access solving and how is that benefiting you?** From my user perspective, I use this application for a good quality VPN and a reliable connection with my company as I work remotely. It definitely increases efficiency of our business. ### 15. Personally my organisation is using this service from long and we believe its good **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit S. | Assistant Manager IT Security, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Prisma Access?** It is much helpful if we are in big organisation or firms because it is giving good stability **What do you dislike about Prisma Access?** Nothing dislikes but yes sometime there service I'd worst so didn't get that much problem **What problems is Prisma Access solving and how is that benefiting you?** It is taking that much time to take connect to the vpn ### 16. Prisma Access: A Comprehensive Review of the Next-Generation Cloud Security Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Kaung Khant Z. | Network and Collaboration Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Prisma Access?** First is Zero Trust Network Access (ZTNA) , second is cloud-delivered solution and third is scalable. **What do you dislike about Prisma Access?** Complexity in implementation and configuration, cost in subscription-based service and learning curve. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access (formerly GlobalProtect cloud service) solves several critical problems organizations face, like critical security and network management challenges, delivering benefits such as enhanced data protection, regulatory compliance, improved productivity, simplified administration, advanced threat prevention, and scalability, providing significant benefits to us. ### 17. Great cloud solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Information Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Prisma Access?** For zero trust identify prisma access is the best. We have tried different solutions. It is best specially if youbare using palo solutions **What do you dislike about Prisma Access?** I should say that it is hard to find recommendations for it. Because of lack usage in our Country **What problems is Prisma Access solving and how is that benefiting you?** It gives great view of access to our cloud platforms ### 18. Good cloud delivered SASE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Prisma Access?** It helps organisation to securely connect to all users to the internet, SAAS application and also private application. It can be accessed from anywhere. Also it provides firewall, CASB , secure web gaterway. **What do you dislike about Prisma Access?** So far, no dislikes. Product and Palo Alto team is doing good. **What problems is Prisma Access solving and how is that benefiting you?** Providing secure web gateway to all users regardless of where they are present. Provides ZTNA to all users, you can have granular controls. Provides CASB for cloud based application. ### 19. Global Protect VPN **Rating:** 4.5/5.0 stars **Reviewed by:** Manikanteswara R. | Senior Network Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Prisma Access?** Easy to connect and access it easly. Adminstration is also easy to configure. **What do you dislike about Prisma Access?** Nothing much to dislike,but there should be explanation while admin configuration **What problems is Prisma Access solving and how is that benefiting you?** During the pandemic days it help users to work from home securely. ### 20. Best way to modernise your enterprise network access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Prisma Access?** Prisma access simplifies enterprise network security, and access for end users. The centralized access layer helps improve security and reduce friction across various touchpoints. Unified solution means the service works seamlessly over the enterprise network, external network, mobile device, etc **What do you dislike about Prisma Access?** The use of the service has been seamless for me and cannot think of anything I dislike as of now. It would be great to add more locations near the users to reduce the latency, especially with the geographically distributed workforce working more and more from their homes. **What problems is Prisma Access solving and how is that benefiting you?** - Unify network access and security that was done by multiple services in the past - Always connected to the corporate network topology which makes access to internal applications seamless for employees ### 21. One of the best PAAS security services provider **Rating:** 4.5/5.0 stars **Reviewed by:** Sanchit M. | DDI/f5 SME, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Prisma Access?** Prisma access secure employees anywhere they work with best in class security and an exceptional user experience. **What do you dislike about Prisma Access?** Product is bit costlier than other security services provider **Recommendations to others considering Prisma Access:** Support engineer can be bit more flexible in terms of making there affected user understand issue more better and can troubleshoot shoot by themselves. **What problems is Prisma Access solving and how is that benefiting you?** We are using this product for our employees to provide global vpn solution. In which they can connect to corporate network from anywhere in these these tough times of pandemic. ### 22. Prisma Acess **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier P. | Game moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Prisma Access?** Prisma Acess is a great VPN service that allows you to log in quickly and hop into your work. **What do you dislike about Prisma Access?** I would like to stay logged in for a longer amount of time before being asked to sign in once more. **What problems is Prisma Access solving and how is that benefiting you?** Prsima Acess keeps my data save and secure, as well as keeping my ip address safe at the same time. ### 23. Secure Remote Users with Minimum Latency **Rating:** 4.5/5.0 stars **Reviewed by:** Praphulla R. D. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Prisma Access?** With Prisma Access , we can leverage advantage of connecting remote users to organization network with maximum security and with less latency which can be managed by on premises or cloud managed Panorama device. Palo alto with great technology gives us simplicity in managing those remote users. **What do you dislike about Prisma Access?** In order to configure everything require to invest in Panorama , so sometime customer budget goes high than expected . Service connections are limited to 3 only which can be increase. **Recommendations to others considering Prisma Access:** Organization those who have Palo Alto as perimeter device , can consider Prisma Access for their Remote workers , instead of investing in other solutions Prisma Access gives you better option which can onboard very easily. **What problems is Prisma Access solving and how is that benefiting you?** So before Prisma Access , we require to have maximum bandwidth and device capability in order to handle SSL connection from Remote Users , which causing single point of failure and device administrator need to maintain network up and running . Also while connecting to office resources , user needs to connect to Perimeter device and from there they can access respective resources. With in same country users can managed this , but what about users who are far long ? For those users Prisma is become as perfect solution. ## Prisma Access Discussions - [What is Prisma Access (formerly GlobalProtect cloud service) used for?](https://www.g2.com/discussions/what-is-prisma-access-formerly-globalprotect-cloud-service-used-for) - [View Prisma Access pricing details and edition comparison](https://www.g2.com/products/prisma-access/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+11%3A20%3A01+-0500&secure%5Bsession_id%5D=d34ab8e7-7b5a-4ac9-97e6-686a46e6c103&secure%5Btoken%5D=9ee05a1e64ddd0180b56ee874daa36c381d1b66bf609ac56c03b294a67d0cab0&format=llm_user) ## Prisma Access Integrations - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) ## Prisma Access Features **Network Management** - Network Segmentation - Network Mapping - Security Analytics - API/Integrations **Analysis** - User Analytics - Cloud Gap Analytics - Anomoly Detection **Administration** - Network Segmentation - Scalability - Global Access **Management** - Multicloud Management - DLP Configuration - Dynamic Scaling - Policy Enforcement **Web Content and Traffic Filtering - Secure Web Gateways** - SSL/TLS Inspection - Content Filtering - URL Filtering - Real-Time Traffic Inspection - Ad and Tracker Blocking **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Identity and Access Management - Zero Trust Platforms** - Single sign-on (SSO) - Multi-factor authentication (MFA) - Role-based access control (RBAC) - Identity federation **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Functionality** - SSO - Cloud Registry - Mobile Device Mangement **Protection** - Policy Enforcement - Security Audit - Access Control - User Authentication **Monitoring** - Data Center Networking - Multicloud Visibility - Anomaly Detection **Data Protection and Loss Prevention - Secure Web Gateways** - Data Loss Prevention (DLP) - Phishing Protection - Malware Protection - Cloud Access Security **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Security - Zero Trust Platforms** - Encryption - Endpoint detection and response (EDR) - Device posture assessment - Micro-segmentation - Zero trust network access (ZTNA) **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Security** - Data Security - Data loss Prevention - Security Auditing **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Security** - Governance - Data loss Prevention - Data Encryption/Security - Access Control **Monitoring** - Compliance Monitoring - Vulnerability Monitoring - Configuration Monitoring - Observability **Protection** - Firewall-as-a-Service - Cloud Application Brokerage - Web Gateway - Adaptive Access Control **Access Control and Authentication - Secure Web Gateways** - Application Control - Authentication and Access Control - User and Group Policies **Data Security - Zero Trust Platforms** - Data loss prevention (DLP) - Data classification **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Identity** - SSO - Governance - User Analytics **Generative AI** - AI Text Summarization - AI Text Generation **Performance and Management - Secure Web Gateways** - Customizable Policy Enforcement - Bandwidth Management - Integration Capabilities - Reporting and Logging - Threat Intelligence Integration **Application Visibility - Zero Trust Platforms** - API support - Application-level controls - Secure application access - User and entity behavior analytics (UEBA) - Continuous monitoring **Reporting and Policies - Zero Trust Platforms** - Policy automation - Regulatory compliance - Cross-platform compatibility - Policy enforcement - Comprehensive reporting **Agentic AI - Zero Trust Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Prisma Access Alternatives - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - 4.5/5.0 (499 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,287 reviews) - [ThreatLocker Zero Trust Platform](https://www.g2.com/products/threatlocker-zero-trust-platform/reviews) - 4.8/5.0 (480 reviews)