--- title: Prisma Access Reviews meta_title: 'Prisma Access Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Prisma Access works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 73 scale: '5' date_modified: '2026-08-09' parent_category: name: Cloud Security url: https://www.g2.com/categories/cloud-security --- # Prisma Access Reviews **Vendor:** Palo Alto Networks **Category:** [Cloud Edge Security Software](https://www.g2.com/categories/cloud-edge-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 73 ## About Prisma Access Palo Alto Networks Prisma® Access protects the hybrid workforce with the superior security of ZTNA while providing exceptional user experiences from a simple, unified security product. Purpose-built in the cloud to secure at cloud scale, only Prisma Access protects all application traffic with best-in-class capabilities while securing both access and data to dramatically reduce the risk of a data breach. With a common policy framework and single-pane-of-glass management, Prisma Access secures today’s hybrid workforce without compromising performance, backed by industry-leading SLAs to ensure exceptional user experiences. ## Prisma Access Pros & Cons **What users like:** - Users value the **consistent, cloud-delivered security** of Prisma Access, enhancing safety for remote and hybrid workforces. (34 reviews) - Users value the **robust protection** offered by Prisma Access, appreciating its extensive visibility and zero-trust capabilities. (23 reviews) - Users value the **enhanced security** of Prisma Access, ensuring safe workflows across various platforms and users. (22 reviews) - Users commend Prisma Access for its **comprehensive cloud-delivered security** , enhancing protection and visibility for distributed teams. (21 reviews) - Users appreciate the **consistent cloud-native security** of Prisma Access, ensuring robust protection and low-latency access anywhere. (21 reviews) - Features (16 reviews) - Users praise the **ease of use and setup** of Prisma Access, valuing its seamless integration and powerful features. (15 reviews) - Zero Trust Security (15 reviews) - Data Security (14 reviews) - Solution Effectiveness (14 reviews) **What users dislike:** - Users find the **setup process complex** , leading to time-consuming navigation and initial configuration challenges. (20 reviews) - Users find the **complex implementation** of Prisma Access challenging, especially without a dedicated network or security team. (19 reviews) - Users find the **initial setup complex** , especially without a dedicated team, impacting effective configuration and implementation. (17 reviews) - Users find Prisma Access to be **expensive** , which adds complexity and may not suit all environments. (15 reviews) - Users face a **difficult learning curve** with Prisma Access, particularly during initial setup and configuration challenges. (11 reviews) - Difficult Configuration (10 reviews) - Difficult Learning (7 reviews) - Users report **poor customer support** , leading to frustrating experiences and difficulty in resolving issues effectively. (7 reviews) - Poor Documentation (6 reviews) - Limited Customization (5 reviews) ## Prisma Access Reviews ### 1. From Deployment to Daily Use: How Good Is Prisma Access G2? **Rating:** 5.0/5.0 stars **Reviewed by:** Kuchuru Mysura R. | Data Science and Visualization Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Prisma Access?** What I like best about Prisma Access is its seamless integration of cloud-delivered security and networking. It offers consistent security policies across users and locations, which is essential for hybrid work environments. The centralized management through the Cloud Management Console (Panorama) makes policy enforcement, visibility, and troubleshooting much easier. In particular, the ability to scale globally while maintaining zero trust principles stands out. The built-in threat prevention, URL filtering, and sandboxing are highly effective, and Palo Alto’s constant updates via WildFire threat intelligence ensure you're protected against emerging threats. Performance has also been reliable, with minimal latency even when connecting remote users to globally distributed points of presence. **What do you dislike about Prisma Access?** What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Palo Alto’s ecosystem. The learning curve is steep, particularly around policy configuration, routing, and integration with existing infrastructure. Additionally, troubleshooting issues can be challenging, as logs and diagnostics sometimes lack the depth or clarity needed for quick resolution. Support responsiveness varies, and some advanced features may require additional licensing or aren’t fully intuitive out of the box. Finally, performance may occasionally vary depending on the user's geographic location, depending on the proximity and load of the nearest point of presence. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access is solving the challenge of providing consistent, secure, and scalable remote access across a globally distributed workforce. With more users working from home or remote offices, traditional VPNs and on-prem firewalls couldn’t keep up with the scale, performance, or security requirements. By moving to a cloud-delivered SASE model with Prisma Access, we’ve been able to: Enforce uniform security policies across all users, regardless of location. Eliminate backhauling traffic to centralized data centers, reducing latency and improving user experience. Simplify operations through centralized policy management and automated updates. Strengthen our Zero Trust posture, with identity-based access controls and integrated threat prevention. Overall, it’s helped us reduce risk, improve productivity, and scale security faster than we could with legacy infrastructure. ### 2. Reliabiity **Rating:** 4.0/5.0 stars **Reviewed by:** Youssef J. | AI Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Prisma Access?** Prisma Access makes remote worker connectivity easier with its highly scalable and secure cloud-based solution. Its strong threat prevention capabilities, smooth interaction with current infrastructure, and uniform policy enforcement across sites are interesting. Even for big, dispersed teams, maintaining visibility and control is made simple by Panorama's centralized management. Additionally, it performs dependably, has low latency, and has robust support for Zero Trust Network Access. **What do you dislike about Prisma Access?** An indepth knowledge of Palo Alto Networks' ecosystem is necessary for the initial setup/configuration, which can be complicated or even frustrating. It can take a lot of time to troubleshoot configuration problems, particularly those involving tunnel management and traffic routing. Additionally, assistance response times during important outages could be shortened, and price may high for smaller enterprises. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access has assisted us in overcoming the difficulty of safely connecting users to our internal resources without using conventional VPNs. By implementing strict access controls and ongoing monitoring, it considerably lowers the chance of data breaches. No matter where a user is located, the platform guarantees safe internet access, streamlines policy administration, and increases network visibility. Improved user experience, increased productivity, and a higher overall security posture have all resulted from this. ### 3. Enterprise-Grade Security for a Remote Workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Toniya T. | UAT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Prisma Access?** I had the opportunity to use Prisma Access from Palo Alto Networks while exploring cloud-delivered security solutions, and it left a strong impression. Even in a limited or trial capacity, it’s easy to see why so many enterprises rely on it. **What do you dislike about Prisma Access?** The initial setup can be complex if you’re new to Palo Alto’s ecosystem. The UI is powerful but not the most intuitive at first. A bit of a learning curve—but worth it. **What problems is Prisma Access solving and how is that benefiting you?** Even just evaluating Prisma Access helped me understand how large organizations secure distributed workforces at scale. It’s a must-have solution for businesses shifting to hybrid models or managing global teams. ### 4. My Take on Palo Alto Prisma **Rating:** 4.5/5.0 stars **Reviewed by:** saivarma D. | Application developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Prisma Access?** My favorite feature of Prisma Access is its ability to afford consistent, startup-grade security to roaming and branch offices while not having to reinvent an on-premises infrastructure. As a Zero Trust solution, it makes sure that the users get access to only the resources that they are allowed to access and scaling is easy. This single management solution also contains many features convenient for efficient operation, avoiding the complication of the process. **What do you dislike about Prisma Access?** The first disadvantage of Prisma Access is complexity for teams unfamiliar with solutions from Palo Alto or SASE solutions. In fact, pricing can be steep, which limits the feasibility of using the approach by small organizations. Users have also complained of sometime difficulties in configuring as well as solving complex problems related to the software. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access solves the problem of the protection of dispersed and hybrid workforces and offers secure access for all employees and branches the same way the enterprise expects from fully protected premises. This is an effective Zero Trust model of operation coupled with high-end threat prevention that makes the administration of decentralized teams manageable by providing users with efficient access to the resources they require, wherever they may be. It thereby improves efficiency by providing a well-protected interface for users and the simplification of the dispersion across multiple security products. ### 5. Prisma Access provides excellent security and scalability, though setup complexity. **Rating:** 5.0/5.0 stars **Reviewed by:** Harshitha R. | Java Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Prisma Access?** Prisma Access is excellent for secure, scalable, and flexible remote access, making it ideal for modern work environments. Its cloud-delivered architecture provides robust security with minimal latency, ensuring that remote users can connect seamlessly and securely to corporate resources from anywhere. I particularly appreciate the centralized management, which simplifies security policy enforcement and monitoring across distributed environments. Prisma Access also reduces complexity by consolidating VPN, firewall, and threat prevention features into one platform, which streamlines the user experience and helps maintain consistent security standards. Its automatic scalability is another big upside, as it adapts to traffic demands without requiring hardware changes or additional configurations. **What do you dislike about Prisma Access?** While Prisma Access offers strong security features, there are some aspects that can be challenging. The initial setup and configuration can be complex and time-consuming, especially for organizations that lack in-house network security expertise. Additionally, troubleshooting and resolving issues sometimes require navigating a steep learning curve, which can be frustrating. There are occasional connectivity hiccups, and performance may vary depending on the location of the user relative to Prisma’s data centers. Licensing costs can also add up quickly, making it less budget-friendly for smaller businesses. Lastly, the limited customization options for certain security policies may feel restrictive for those with specific, tailored security needs. **What problems is Prisma Access solving and how is that benefiting you?** Prisma Access solves the challenge of providing secure, reliable remote access for distributed teams, which is essential in today’s hybrid work environments. By consolidating VPN, firewall, and threat prevention into a single, cloud-delivered platform, it simplifies network security management, reduces the need for multiple tools, and minimizes operational overhead. This integrated approach also helps ensure consistent security policies across all users and devices, reducing the risk of security gaps. For me, Prisma Access has improved efficiency, enhanced security, and provided peace of mind by allowing secure access to resources from anywhere with minimal management complexity. ### 6. A decent way to Manage Security Systems **Rating:** 4.0/5.0 stars **Reviewed by:** nisecena N. | Sr. System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Prisma Access?** -Easy to use and easy to setup. -Friendly with onsite Firewall settings -It combines Firewall, VPN and Threat protection features As ONE. -It's integration is superfast **What do you dislike about Prisma Access?** It took me quite longer to understand and browse through features it offers Also the customer service takes longer to connect. **What problems is Prisma Access solving and how is that benefiting you?** Helps to access VPN gateways easily. Also firewall configuration makes it easy ### 7. Great Browser Indistiguishable from the others **Rating:** 5.0/5.0 stars **Reviewed by:** Andrés C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Prisma Access?** The ease of migration from one to another, in the begining was worries this would impact my productivity but it didn't. **What do you dislike about Prisma Access?** Number of features feels restricted, but i suppose is expected from something that is a clinical enviroment **What problems is Prisma Access solving and how is that benefiting you?** It was requested by the company as way to secure our access to the different user accounts we have to access in our work ### 8. Palo Alto Review **Rating:** 4.0/5.0 stars **Reviewed by:** Khaila L. | ASG Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Prisma Access?** Its easiness to adapt. I was able to quickly find my way around the access. **What do you dislike about Prisma Access?** I don't have any dislikes at the moment as I'm fairly new to the product. **What problems is Prisma Access solving and how is that benefiting you?** I’m able to maintain stability within Csp environment without having interruption of services. ### 9. I'm a cybersecurity professional with experience in risk assessment and networks to protect systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Prisma Access?** It is secure and also works with all applications. Easy to use, implement and integrate. Simplifies work load and protect systems from threats. Supports zero-trust architecture. Used in multiple scenarios. Customer support is excellent. **What do you dislike about Prisma Access?** Costly. Complex to setup at times Relies on stable internet connection and can face some issues with legacy systems **What problems is Prisma Access solving and how is that benefiting you?** It helps connecting workforce to applications and data. Ensures protection from threats. Maintains regulatory compliance and reduces on-premises infrastructure needs ### 10. Awesome experience with Prisma Access **Rating:** 4.5/5.0 stars **Reviewed by:** Sudheer A. | Data Science Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Prisma Access?** The most helpful thing about Prisma access is scalability, when we adapting the prisma to another team I see the ease of scaling to the entire organisation and the top upsides are cloud based access and protection from security threats. **What do you dislike about Prisma Access?** When logged in to application sometimes through Access, it will get stuck sometimes. **What problems is Prisma Access solving and how is that benefiting you?** The major benefit I am getting from Prisma Access is just passing through the Prsima by reducing the number of logins and browsing without any effect. ### 11. Great product with great docs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Prisma Access?** I love their documentation and how easy it is to implement it. The security it offers as far as I have manage to test seems to be really good and I enjoy using it. **What do you dislike about Prisma Access?** Have not noticed something I dislike for now, still on the verge of exploring it. **What problems is Prisma Access solving and how is that benefiting you?** It has helped us solve security issues on our app. It's pretty hard to achieve good security with other tools we used before but Prisma solved a lot of things for us. ### 12. its good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Prisma Access?** Its easy to use and its pretty cool to use **What do you dislike about Prisma Access?** Can be fairly hard to fdind a use case, although once you do its amazing **What problems is Prisma Access solving and how is that benefiting you?** It secures our cloud enviroment ### 13. i liked how their security procedures are strict, how they use modern techniques of AI to protect us **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Prisma Access?** their innovative new securtiy procedures , their easy to use platform **What do you dislike about Prisma Access?** i wish they publish more videos about how to use thei product and invest in markting **What problems is Prisma Access solving and how is that benefiting you?** how to secure an entity without having to purchase that high cost products using new modern solutions ### 14. Straight forward and enjoyable user experience. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Prisma Access?** Easy to use. Easy to learn. Straight forward in all areas needed for an end user experience. **What do you dislike about Prisma Access?** Navigation of documentation could be better formatted. **What problems is Prisma Access solving and how is that benefiting you?** The dream of working from a singular pane of glass becomes more achievable. ### 15. Good cloud delivered SASE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Prisma Access?** It helps organisation to securely connect to all users to the internet, SAAS application and also private application. It can be accessed from anywhere. Also it provides firewall, CASB , secure web gaterway. **What do you dislike about Prisma Access?** So far, no dislikes. Product and Palo Alto team is doing good. **What problems is Prisma Access solving and how is that benefiting you?** Providing secure web gateway to all users regardless of where they are present. Provides ZTNA to all users, you can have granular controls. Provides CASB for cloud based application. ## Prisma Access Discussions - [What is Prisma Access (formerly GlobalProtect cloud service) used for?](https://www.g2.com/discussions/what-is-prisma-access-formerly-globalprotect-cloud-service-used-for) - [View Prisma Access pricing details and edition comparison](https://www.g2.com/products/prisma-access/reviews?filters%5Bsentiment_snippet%5D=1716902&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A56%3A32+-0500&secure%5Bsession_id%5D=94319236-90c0-4414-b973-9e8e6acfaf5d&secure%5Btoken%5D=8621071a78d18fb6c7f10c80bce302a1d402bdca605c3e215c8aae3ae0415fa8&format=llm_user) ## Prisma Access Integrations - [Palo Alto Networks Cortex XSOAR](https://www.g2.com/products/palo-alto-networks-cortex-xsoar/reviews) ## Prisma Access Features **Additional Functionality** - Penetration Testing - Alerts/Notifications - Audit Trail - Anti Virus - Vulnerability Scanning - Remote Monitoring & Management - VPN - Behavior Analytics - Reporting/Analytics - Real-Time Notifications - Access Controls/Permissions - SSL Security - Patch Management - Event Logs - Anomaly/Malware Detection - DNS Leak Protection - Third-Party Integrations - Server Monitoring - Real-Time Monitoring - Compliance Management - Network Provisioning - API - Email Alerts - Security Auditing - Intrusion Detection System - Data Visualization - Two-Factor Authentication - Generative AI - Firewalls - AI Copilot - Anti Spam - Threat Response - Activity Monitoring - Risk Alerts - Data Loss Prevention - Single Sign On - Intrusion Prevention System - Secure Login - Policy Management - Activity Dashboard **Network Management** - Network Segmentation - Network Mapping - Security Analytics - API/Integrations **Analysis** - User Analytics - Cloud Gap Analytics - Anomoly Detection - Reporting/Analytics - Usage Tracking/Analytics **Administration** - Network Segmentation - Scalability - Global Access **Management** - Multicloud Management - DLP Configuration - Dynamic Scaling - Policy Enforcement **Web Content and Traffic Filtering - Secure Web Gateways** - SSL/TLS Inspection - Content Filtering - URL Filtering - Real-Time Traffic Inspection - Ad and Tracker Blocking **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Identity and Access Management - Zero Trust Platforms** - Single sign-on (SSO) - Multi-factor authentication (MFA) - Role-based access control (RBAC) - Identity federation **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Functionality** - SSO - Cloud Registry - Mobile Device Mangement **Protection** - Policy Enforcement - Security Audit - Access Control - User Authentication **Monitoring** - Data Center Networking - Multicloud Visibility - Anomaly Detection **Data Protection and Loss Prevention - Secure Web Gateways** - Data Loss Prevention (DLP) - Phishing Protection - Malware Protection - Cloud Access Security **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Security - Zero Trust Platforms** - Encryption - Endpoint detection and response (EDR) - Device posture assessment - Micro-segmentation - Zero trust network access (ZTNA) **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Security** - Data Security - Data loss Prevention - Security Auditing - Real-Time Data - Cloud Application Security - SSL Security **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Security** - Governance - Data loss Prevention - Data Encryption/Security - Access Control - Cloud Encryption - Network Security - Cloud Application Security - Data Leak Prevention - Data Governance **Monitoring** - Compliance Monitoring - Vulnerability Monitoring - Configuration Monitoring - Observability **Protection** - Firewall-as-a-Service - Cloud Application Brokerage - Web Gateway - Adaptive Access Control **Access Control and Authentication - Secure Web Gateways** - Application Control - Authentication and Access Control - User and Group Policies **Data Security - Zero Trust Platforms** - Data loss prevention (DLP) - Data classification **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Additional Functionality** - Multi-Cloud Management - Risk Scoring - Device Auto Discovery - API - Real-time Alerts - Configuration Management - Third-Party Integrations - User Management - Compliance Tracking - Risk Analysis - User Activity Monitoring - Threat Protection - Cloud Security Policy Management - Generative AI - Device Management - Audit Management - Activity Dashboard - Alerts/Notifications - Performance Analysis - AI Copilot - Compliance Management **Identity** - SSO - Governance - User Analytics - Real-Time Analytics - Visual Analytics - Reporting/Analytics **Generative AI** - AI Text Summarization - AI Text Generation **Performance and Management - Secure Web Gateways** - Customizable Policy Enforcement - Bandwidth Management - Integration Capabilities - Reporting and Logging - Threat Intelligence Integration **Application Visibility - Zero Trust Platforms** - API support - Application-level controls - Secure application access - User and entity behavior analytics (UEBA) - Continuous monitoring **Additional Functionality** - Alerts/Notifications - AI Copilot - Access Controls/Permissions - Endpoint Management - Intrusion Detection System - Compliance Management - HIPAA Compliant - Search/Filter - API - Two-Factor Authentication - Data Visualization - Risk Assessment - Real-Time Monitoring - Event Logs - Activity Dashboard - Audit Management - Cloud Security Policy Management - Vulnerability Protection - Anti Virus - Incident Management - Threat Intelligence - Real-Time Reporting - Reporting & Statistics - User Management - Encryption - Vulnerability Scanning - Generative AI - Status Tracking - Third-Party Integrations - Real-Time Notifications - Patch Management - Monitoring - Cloud Encryption **Reporting and Policies - Zero Trust Platforms** - Policy automation - Regulatory compliance - Cross-platform compatibility - Policy enforcement - Comprehensive reporting **Agentic AI - Zero Trust Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Prisma Access Alternatives - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - 4.5/5.0 (502 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 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