Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Solid Communication and Customer Support"
4/5
What do you like best about Swag Pro (by Swag.com)?

Everyone I have worked with Printfection has been timely in their communication and helpful with whatever I need. Whether it is billing or operationally-related, I have always felt supported and understood. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Printfection does not offer much support as it relates to designing swag items. Review collected by and hosted on G2.com.

Tima B.
TB
Tima B.
Communications Coordinator
Small-Business (50 or fewer emp.)
"Printfection is great!"
4/5
What do you like best about Swag Pro (by Swag.com)?

It's all encompassing, from printing merch to shipping. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Not always easy to plan a budget as shipping and turnaround times vary. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Printfection is a great vendor to partner with!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

Printfection makes it very easy for us to dropship swag. The process is very easy and secured. They are also great at suggesting creative swag ideas, as well as very responsiv to all our queries. We love working with Printfection! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing! We love using Printfection and have nothing negative to say. Review collected by and hosted on G2.com.

Esmeralda N.
EN
Esmeralda N.
Marketing Specialist
Small-Business (50 or fewer emp.)
"Printfection is incredibly user-friendly and their customer support is top-notch."
5/5
What do you like best about Swag Pro (by Swag.com)?

I have to say, Printfection has been a game-changer for me. Their platform is incredibly user-friendly and their customer support is top-notch. Whenever I have a question or need help, Erik from Printfection is always quick to respond with a detailed answer and even a helpful video tutorial. He’s been an invaluable resource as I’ve been learning the ropes these past few months.

Looking back, I can’t believe I didn’t start using Printfection sooner. It would have saved me so much time and stress during the 25 conferences I had to handle alone last year. With Printfection, I can easily store and ship all of our swag items, and even order them directly through the platform. It’s made my job so much more efficient and has allowed me to focus on other important conference tasks. Overall, I’m thrilled with the decision to use Printfection. It’s taken a huge weight off my shoulders and has made my life so much easier. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

It would be great if there were more integrations available, but I understand that they are currently working on expanding their offerings. I’m excited to see what new integrations they will add in the future. Review collected by and hosted on G2.com.

Alli C.
AC
Alli C.
Small-Business (50 or fewer emp.)
"Printfection was the solution we needed for swag & tradeshows!"
5/5
What do you like best about Swag Pro (by Swag.com)?

Printfection has so many features worth raving about! Their intuitive, easy-to-use inventory dashboard allows me to see how much swag we have at a glance - no more asking for counts from our warehouse team. Drop-ships allow me to get my items across the country quickly to our many events, and plan new orders easily. But my favorite part? The top-notch customer service across the company. From our initial sales rep, to our account manager, and our swag consultant - Printfection has allowed us to uplevel our swag and keep a much better track of what we have AND how much we're spending! A win/win all the way around! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I wish the reporting was a little bit more robust - it takes a bit of legwork to get the specific amount for individual items when using giveaway links. I also wish there were a weekend shipping option - working in the tradeshow industry, there are tons of events where setup / show site delivery is not allowed until the day prior to the beginning of an event which is often on a weekend. Saturday deliveries would be swell. Review collected by and hosted on G2.com.

DB
David B.
Mid-Market (51-1000 emp.)
"Great customer support & super easy to use!"
5/5
What do you like best about Swag Pro (by Swag.com)?

Their team is always there to help you whenever needed. The platform itself is so easy to use and makes sending out swag and gifts seamless! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing. They are constantly improving, have a great variety in merch, and do everything we need them to do when it comes to sending out swag and gifts. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Printfection makes my life so much easier! Making fulfillment a breeze!"
4.5/5
What do you like best about Swag Pro (by Swag.com)?

Super fast fulfillment and a dedicated account management staff. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Sometimes the quality of the items are not as great as originallty expected. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Awesome website for swag"
5/5
What do you like best about Swag Pro (by Swag.com)?

The team is very helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Nothing! All around a great site. Nothing negative to say! Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great service and supportive team"
5/5
What do you like best about Swag Pro (by Swag.com)?

The CSMs and design team members at Printfection are always on hand to help with questions about the platform, designs and products. They are also super helpful when it comes to thinking through swag campaigns and even with donating old swag. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I initially had some challenges navigating the platform, but with great coaching and more practice, I'm able to easily navigate to create orders, search inventory, etc. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A great swag platform"
5/5
What do you like best about Swag Pro (by Swag.com)?

What stands out most about Printfection is its ability to simplify and streamline the entire swag management process. The platform interface makes it effortless to select, customize, and order a diverse range of swag items tailored to specific campaigns or recipient groups. This customization not only aligns with our brand identity but also allows us to create more personalized connections with our target audience.

Having all our swag items stored and accessible in one place greatly improves our efficiency and eliminates redundancy. Additionally, the integration of shipping logistics within the platform has made sending out swag a breeze, ensuring that items reach their intended recipients accurately and promptly. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Depending on the customization and quantity of swag items ordered, production and shipping times can vary. This might not be ideal for organizations with tight deadlines or last-minute event needs. They have recently updated the user interface and it is better but still feels a little slow and clunky. Overall it's not a cheap tool to run either when you factor in subscription costs, swag items and delivery fees but given what you might pay employees to manage this for you it likley stacks up. Review collected by and hosted on G2.com.