What do you like best?
- Super customizable: You can essentially get any swag you want - if there's something missing from their catalog, you can send them what you want and they'll stock it for you
- Fast feedback: After I upload artwork or send in questions, I typically hear back in less than 24 hours, which expedites the ordering process
- Flexible use cases: You can order swag to your office, have it stored in a warehouse, have it drop shipped to a conference or customer, etc. Customers can use customized links to order unique gifts for them or you an coordinate large-scale swag shipping campaigns (such as renewal gifts)
What do you dislike?
-Slight learning curve: The software isn't as intuitive as one would think. For anyone less used to working on digital platforms, I could see the user interface posing a problem.
-Slower production times: I ordered some swag and it's taking roughly a month to receive. If I ordered this same item & quantity from our old vendor, it would be here in half the time and cost the same. Therefore, I suggest ordering any items way ahead of time.
-Limited unique items: With the midlevel subscription, you get a certain amount of unique items allocated to your account. If you go over these items, you have to pay an additional fee. As a semi-big organization, having no limits on unique items would greatly benefit us.
Recommendations to others considering the product
Definitely test it out if you're interested in ABM, digital storefront, an integrated swag system, etc!
What business problems are you solving with the product? What benefits have you realized?
-Digital Storefront: I'm willing to forego the sometimes higher cost of swag items with Printfection, because the platform provides a digital storefront for our employees to utilize, meaning there's more autonomy in the use of swag and less reliance on my Department. This means more time I can put toward other projects that drive the bottom-line.
-ABM: Although this is not something we are exploring just yet, it's something we are preparing for in the near future. Printfection would offer a valuable way to cater to clients, as you can readily send whatever swag you want directly to them, or even coordinate a campaign or unique link where they select items.