--- title: Primo RPA Reviews meta\_title: 'Primo RPA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Primo RPA works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Primo RPA Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Primo RPA but has limited features. Are you part of the Primo RPA team? [Upgrade your plan](https://my.g2.com/primo-rpa-2024-05-13/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Primo RPA is an enterprise RPA platform designed to automate complex business processes across large organizations and regulated industries. The platform combines robust Robotic Process Automation (RPA) with on-premise AI and Intelligent Document Processing (IDP), enabling secure, scalable automation with predictable economics. Primo RPA is designed to deliver a faster return on investment compared to large Tier-1 automation platforms, particularly in high-volume and document-intensive automation scenarios. It offers predictable licensing, lower total cost of ownership, and AI document processing without page-based or consumption-based pricing, making it suitable for high-volume and long-running automation programs. Primo RPA is often evaluated by enterprises looking for a pragmatic alternative to large automation vendors in scenarios where cost efficiency, data privacy, and long-term flexibility are critical. The platform supports automation across user interfaces and integration with enterprise systems via APIs. This allows organizations to build end-to-end workflows that combine UI automation, system interactions, and document-centric processes within a single automation architecture. A core component of the platform is Primo RPA AI Server — an on-premise IDP and AI document processing software solution. AI Server processes structured and unstructured documents such as invoices, contracts, applications, scanned PDFs, emails, and free-text files. All components of Primo RPA, including AI and document processing, are deployed fully on-premise or in private infrastructure, with no mandatory cloud components, ensuring that sensitive business data never leaves the customer’s controlled environment. Key capabilities: \* Enterprise RPA for end-to-end business process automation \* Integration with enterprise systems via REST APIs \* On-premise IDP for document classification, extraction, and validation \* AI document processing software with predictable costs and no page-based pricing \* Centralized orchestration, monitoring, governance, and auditability Primo RPA helps enterprises reduce operational costs, shorten processing cycles, improve data quality, and increase transparency across automated workflows. The platform is well suited for finance, HR, operations, compliance, and industry-specific processes where cost efficiency, data privacy, and long-term flexibility are critical. * * * Seller [Primo RPA Global](https://www.g2.com/sellers/primo-rpa-global) Discussions [Primo RPA Community](https://www.g2.com/products/primo-rpa-2024-05-13/discuss) Languages Supported English Overview by Alexey Nikolaev (Process Intelligence Professional) Show More ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ View All Alternatives ](https://www.g2.com/products/primo-rpa-2024-05-13/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ## Primo RPA Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews) Show More MK Maria K. Development Director Small-Business (50 or fewer emp.) 5/27/2025 "Good Studio interface to develop robots fast" 4.5/5 What do you like best about Primo RPA? Nice and fast support team, comfort interface of Primo Studio. Easy to install and develop. Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Bit complicated development modes at first glance. Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? Tried to develop robots for internal usage: e-mail sorting , CRM integration. Helped for saving many hours of manual work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Enterprise (\> 1000 emp.) 5/7/2025 "Used for fast robot deployment before long-term system development" 5/5 What do you like best about Primo RPA? Easy low- and no-code robot developing for fast result, used it to deliver first solution to our client before some serious software development. Studio is great almost for no-skilled developers and users. Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Many elements and solutions we didn't need in Studio. Maybe helpful for someone Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? To fast-deliver first result to our client while developing and deploying the target integration solution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/6/2025 "Good for hard-to-implement integrations in a simple manner with this one" 4.5/5 What do you like best about Primo RPA? Great code-style robot developing with many elements, also for api / rest calls. Good, ready to help customer support. Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Some difficult experience at start and more than expected time for deployment (thought it'll take 1-2 hours for combining all components together, took some more) Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? Hard-to-code integrations between systems with several consequence api calls - needed fast and working solution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/19/2025 "Good RPA possibilities for several integrations" 4.5/5 What do you like best about Primo RPA? Easy setup and robot run. Used ready templates for integration between services Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Not so easy bot orchestration at first steps Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? Several integrations between services needed to be connected and we had several days to do it fast. Used Primo RPA and made it in no time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/15/2025 "Useful tool for G-tables and e-mail integration bots" 5/5 What do you like best about Primo RPA? Easy setup of Studio with good support / Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Too many features for simple usage, maybe helpful for another projects Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? Had several tasks to automate between tables, word and e-mail clients - Primo RPA was pretty fast to develop small bots and launch them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 11/8/2024 "Successful Pilot on PRIMO RPA post-migration and Primo RPA CoE" 4.5/5 What do you like best about Primo RPA? Ease of user-interface, flexibility and dedicated support from the vendor and SI teams. Above all the migration tools and process was seamless, took under five days for a mid-level complexity process. The integartion was not that challenging in comparison to other alternatives we tried. Review collected by and hosted on G2.com. What do you dislike about Primo RPA? Platform AI capabilities need to be at par to leading and dominating RPA players like AA and UiPath Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? We have a high licensing cost with our existing RPA vendor. This was largely affecting our project RoIs. Primo RPA did the same job at almost half the cost or even less. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Enterprise (\> 1000 emp.) 8/3/2024 "Robust automation for the large projects" 5/5 What do you like best about Primo RPA? Primo RPA is a powerful and flexible platform, great fit for the large and complex projects. Review collected by and hosted on G2.com. What do you dislike about Primo RPA? The documentation is limited thus learning advanced features takes time and expert advice Review collected by and hosted on G2.com. What problems is Primo RPA solving and how is that benefiting you? We used Primo RPA to implement complex routing of financial documents for a global agriculture holding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/primo-rpa-2024-05-13/pricing) ##### ##### Primo RPA Features Automation Building Visual Editor Workflow Recording Pre-Built Templates Bot Management & Execution Bot Scheduling Attended Automation Unattended Automation Intelligent Automation OCR Machine Learning NLP [ View More Features ](https://www.g2.com/products/primo-rpa-2024-05-13/features) ##### Categories on G2 [Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa) ##### Explore More [best attribution software](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[What is the most cost-effective load balancing solution that can still handle millions of requests without the bill exploding as traffic scales?](https://www.g2.com/discussions/what-is-the-most-cost-effective-load-balancing-solution-that-can-still-handle-millions-of-requests-without-the-bill-exploding-as-traffic-scales)[Best cloud platform for document sharing in offices](https://www.g2.com/discussions/best-cloud-platform-for-document-sharing-in-offices) [What technology review sites provide the most useful implementation insights and real-world use case documentation for enterprise evaluations?](https://www.g2.com/discussions/what-technology-review-sites-provide-the-most-useful-implementation-insights-and-real-world-use-case-documentation-for-enterprise-evaluations)[Best platforms for employee self-service desk booking](https://www.g2.com/discussions/what-are-the-best-platforms-for-employee-self-service-desk-booking)[Pros and Cons Details](https://www.g2.com/products/primo-rpa-2024-05-13/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)