Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Very highly recommended. Makes your pharmacy workflow error free"
5/5
What do you like best about PrimeRx?

1. Transfer in and out feature is great where you just don’t have to go through the fax or telephone.

2. Helps to merge the family house charges account so you have to keep track on the single account per family.

3. Prescriptions deleted by mistake can be recovered easy.

4. Controls resubmition is the blessing.

5.Easy to add any new prescriber by using their MMS search.

6. Drug pick verification feature helps to nullify the error of dispensing wrong drug.

7. You can view business reports with lots of options.

8. X10 file for the inventory update helps to keep track of the qty in hand.

9. Ease to submit data to PMP Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

1.Sometimes the drug NDC is not found on the file.... and we have to add that drug manually.

2. While inventory update....products without the NDC number have to add in manually. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Thank you for the 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system!

Shall, I set up and technical support call to help you with Drug NDC not found?

Michele Daniels

NV
Nilesh V.
pharmacist
Pharmaceuticals
Small-Business (50 or fewer emp.)
"excellent"
5/5
What do you like best about PrimeRx?

rx typing, med list, refill, edit, sig file etc Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

can't split the prescription with 2 ndc with same drug strength and name Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Dear Nilesh,

Thank you for the 5-Star review and kind notes about PrimeRx. Our customer's valuable feedback is essential to us at Micro Merchant Systems. We are continually updating PrimeRx features to enhance pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory.

Our development team is working on splitting up a prescription with different NDC numbers. Stay tuned for the next few PrimeRx updates!

MD
Mark D.
Small-Business (50 or fewer emp.)
"Great experience "
4/5
What do you like best about PrimeRx?

Customer service is great, very knowledgeable Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I don’t like that the software doesn’t select the correct ndc at the time of running a claim Review collected by and hosted on G2.com.

Usman N.
UN
Usman N.
Manager
Pharmaceuticals
Small-Business (50 or fewer emp.)
"easy to use"
5/5
What do you like best about PrimeRx?

ease of using micro merchant, it offers delivery system for drivers which is really neat Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

sometimes the updates take a little long Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Dear Sir,

Thank you for the 5-star review. We appreciate you taking time to validate your PrimeRx™ and PrimeDELIVERY™ experience.

We are thrilled to hear feedback that PrimeRx, our pharmacy management system helps with your pharmacy automatic refills workflow. Yes, PrimeDELIVERY™ offers customers the convenience of having their prescriptions delivered while ensuring an electronic paper trail records the delivery and captures required signatures.

For the updates taking too long, it may be possible that we may need to upgrade your memory to address the issue. Please email us at support@micromerchantsystems.com to evaluate the problem and change some local infrastructure. Thank you for your continued support.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Pharmacist in charge"
5/5
What do you like best about PrimeRx?

Fast, efficient, great features, productive help Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I don't recall anything in particular to be able to share right away. The system is well designed Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"PRIME RX REVIEW"
4/5
What do you like best about PrimeRx?

MOST FEATURES ARE USER FRIENDLY AND THE DAILY LOG REPORTS ARE VERY DETAILED AND PRECISE Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

COST OF SERVICE AND BETTER PAYMENT TERMS Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Thank you for the review. We are happy to hear PrimeRx easy to use features are precise with your daily log reports. Kindly call 516-408-3888 or email support@micromerchantsystems with any additional concerns. We appreciate your continued support.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Prime Rx "
4/5
What do you like best about PrimeRx?

Simple easy to be trained on, it has the advantage of all retail pharmacy systems and options that assist in making the customer service more convenience Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Slow sometime , it requires updates always and some glitch happened, sometimes it needs sort of maintenance Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Thank you for the 4-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system!

For your system running slow and update glitches, there could be various reasons. Call our customer service and ask for technical support. The tech can help you identify the issues and apply the appropriate solutions.

To reach us call our toll-free number (866) 495-3999, chat with us online, https://www.micromerchantsystems.com, look for the help button, or visit our contact us page at https://www.micromerchantsystems.com/contact-us and submit a form. We’re here for you anytime.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Small-Business (50 or fewer emp.)
"Positive but needs issues to be fixed"
3.5/5
What do you like best about PrimeRx?

all information in a single window, claim reimbursement red and green makes it easy Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

double billing issues, billing for compounds is nightmare and Prime POS keeps failing Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Thank you for the stating PrimeRx is easy to use and helps with claim reimbursements. We are always available to help our customers with any type of issues. Kindly reach out to our customer support and your billing issues and PrimePOS at 866-495-3999 or support@micromerchantsystems.com. You can always reach out to me mdaniels@micromerchantsystems.com

AZ
ARCHANA Z.
Small-Business (50 or fewer emp.)
"Prime rx survey"
5/5
What do you like best about PrimeRx?

Software is very easy to use. customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

It will wonderful if prime rx would submit control report to the state by itself. Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

Thank for your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. We appreciate your excellent comments about our customer support team. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity.

Good News about automatically submitting control reports to the state!

Micro Merchant System offers a software solution to manage the time-consuming compliance process. Our Controlled Substance Reporting (CSR) service automatically tracks this information and uploads the file (depending on the state) on your behalf to the appropriate state agency. This includes compliance with all zero-reporting requirements. Our CSR service will also provide a notification service, that lets you know if the file submission was successful, or if it failed or was missed. Here is the link to sign up:

https://www.micromerchantsystems.com/services/csr

If you wish, email us at support@micromerchantsystems.com or call 516-408-3999, ask for a representative to help you sign up.

Liem D.
LD
Liem D.
Pharmacy Technician
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"It works."
4.5/5
What do you like best about PrimeRx?

It is popular. When you need a temporary replacement of pharmacist, easy to find one who is familiar with it. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

They take too much control of our computer. Review collected by and hosted on G2.com.